TurnKey

Name: TurnKey
Rating: 2.6

2.6

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251 User Reviews

4.1

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2.6

star star star_half star_border star_border

251 User Reviews

4.1

Overall Score

Compare

The Good

The Bad

Bottom Line

Reviews

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Company Details

Time in Business

13 Years

Company Headquarters

5307 Industrial Oaks Blvd., Suite 100 Austin, TX 78735

Number of Reviews 251

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: March 5th, 2022

TurnKey Vacation Rentals provides travelers with the one-of-a-kind vacation rentals that offer the look and feel of a fine hotel. The company was launched in 2012 by John Banczak and T.J. Clark and has since grown in the past several years. Today, TurnKey Vacation Rentals is backed by a world-class team of investors and has a crew of over 400 employees.

TurnKey promises that each of its properties will offer first-rate amenities. Guests can also expect each property to be professionally cleaned and well-appointed.

TurnKey differs from the competition as the company uses local teams, expertise, and technology to ensure its guests have an amazing vacation experience.

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The Good

Popular Destinations
Partnered with Homes & Villas by Marriott International
24/7 Customer Support
Earn Passive Income

Popular Destinations

Whether travelers are looking for an oceanside oasis or a cozy cabin in the mountains, TurnKey has homes in the most popular vacation destinations in the United States. Using the search feature, travelers can find a vacation rental home in the city of their choosing. TurnKey has vacation homes in the following areas:

Arizona

Phoenix

California

Anaheim
Big Bear
Lake Tahoe
Malibu
Mammoth
Monterey Bay
Palm Springs
Paso Robles

Colorado

Aspen
Avon
Breckenridge
Steamboat Springs
Vail Valley

Florida

Amelia Island
Cape Coral
Florida Keys
Miami
Naples
Palm Beach
Tampa Bay

Georgia

Savannah
Tybee Island

Hawaii

Maui
Oahu

Massachusetts

Cape Cod

North Carolina

Asheville
Black Mountain
Wilmington

Texas

Austin
Crystal Beach
Kingsland
Rockport

Utah

Cottonwood Heights
Park City

Washington

North Puget
Seattle

This is not a full list of the vacation rentals that TurnKey offers, and travelers should check the website for the complete list.

Partnered with Homes & Villas by Marriott International

In order to keep up with rival companies, the world's largest hotel company, Marriott, is expanding its services into home-sharing. This year, Marriott partnered with TurnKey Vacation Rentals to provide even more luxury and premium properties.

Every property listing within Homes & Villas by Marriott International is reviewed by Marriott International's hospitality professionals — ensuring each property meets the hotel provider’s rigorous standards.

Staying at a property with Homes & Villas by Marriott International allows guests to earn and redeem points with Marriott Bonvoy.

24/7 Customer Support

TurnKey has a Guest Experience line that provides 24/7 customer support. In case travelers can't reach the local team (who proactively attend to each home), the support team works hard to resolve any possible issues.

Earn Passive Income

Those with properties in popular tourist destinations are likely to earn a profit from listing their property on TurnKey. The company's Revenue Guarantee claims that property owners will make at least $5,000 more in their first year with TurnKey.

TurnKey also promises property owners that the company will manage every aspect of their vacation rental for an industry-low commission rate — half the average rate of 35–50 percent.

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The Bad

Strict Cancellation Policy
Customer Reviews

Strict Cancellation Policy

All reservations that are made 11+ days in advance of check-in are fully refundable if the guest cancels within 72 hours of booking. After the cancellation period is over, all payments are non-refundable. If customers want the extra protection against the unexpected costs of cancellation, they'll have to purchase trip insurance.

Customer Reviews

According to several reviews left on BestCompany.com, the company has not kept its promise of professionally cleaning each property. Many customers have arrived at their destination and found the property in a less than a satisfactory state. Additionally, several customers have complained about the company's customer support. Several reviews claim the company representatives were unpleasant and didn't immediately respond to the issue.

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The Bottom Line

TurnKey is an excellent option for those who like traveling but want the comfort of staying in a luxury hotel. The company has recently partnered with Homes & Villas by Marriott International, and members of the Marriott Bonvoy loyalty program can earn and redeem points with select TurnKey locations. However, the vacation rental company has a fairly strict cancellation policy, and if travelers want to protect themselves from hefty cancellation costs, they'll have to purchase trip insurance.

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User Reviews

Star Rating

2.6

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251 Reviews

Review Breakdown

5 grade

33%

4 grade

3 grade

2 grade

1 grade

59%

Sentiment Criteria

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J Denver, CO

This property, 111 E Marlin Unit A, is beautiful, well kept, and close to the beach.The many restaurants and night life are literally a couple minute walk away. The property is a perfect get away for couple or a small family. The quiet/semi private pool area is a treat. This property is highly recommended! This property, 111 E Marlin Unit A, is beautiful, well kept, and close to the beach.The many restaurants and night life are literally a couple minute walk away. The property is a perfect get away for couple or a small family. The quiet/semi private pool area is a treat. This property is highly recommended!

5 years ago

Reply from TurnKey

Hi J,

Thank you so much for your review and kind words about our property! We’re so happy to hear that you enjoyed your stay with us. You were the perfect guests, and we look forward to the next time! -The TurnKey Team

Apr. 5th, 2021

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An Los Angeles, CA

Everything with turnkey was so easy and comfortable.the problem was the unit that we booked. The unit that we booked had a sharing patio but unfortunately we couldnt use it because of the other unit people . The other unit that has stairs to the patio and the people who were staying there seated in the patio from 8:30 am till night, they didnt care anout others and thought its only thiers to use. I cheched every hour to find a chance to go and seat and enjoy the weather but not lucky. They have to mention all bookers to use the patio for limited time and let others enjoy too. they had their breakfast, coffe,lunch and dinner over there. They didnt walk out even for 5 min. So annoying Also there were some insects behind the bench in the unit,it lookes they disnt move the bench for years and the furniture was sooooooooooo old and the bed was soooooo uncomfortable. That unit doesnt worth thag much that i paid. I think better to stay at the hotel and enjoy outside too.

6 years ago

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John Cedar Park, TX

Turnkey customer service, although long wait time, was very helpful and patient (both times I called). Their COVID cleaning procedures is what kept me from canceling my trip. The condo was spotless and very clean. I felt very comfortable living in the condo for many days because of the cleaning procedures and apparent cleanliness, despite the increase in COVID cases. I did receive some conflicting information between conversations with Turnkey vs. email correspondences about COVID cleaning procedures.

6 years ago

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Christina Large Omaha, NE

The house was amazing and clean. We had everything we needed. The views were impeccable. I was especially impressed with the communication of Turnkey. I reached out a couple days before to see if the home provided a pack n play via text. They responded immediately that it did not. But went above and beyond and provided a rental place nearby we could check out. We also appreciated the savings booking directly with Turnkey vs AirBnB. Will book through Turnkey in the future!

6 years ago

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Lexi Vega Edinburg, TX

For the first time renting a condo, TurnKey made everything extremely easy. I have to admit all the associates who assisted me through out my stay were very prompt in answering question or any related issues. As well as being available in giving advice about the amenities. The owners of the property and their location manager were very helpful as well. Well worth a visit and thank you for letting us stay there.

6 years ago

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Adrienne Maysey North Ridgeville, OH

We had a wonderful experience with Turnkey. They provided us with clear and frequent updates about our vacation rental. The house was spotless when we arrived and stocked with extra amenities like shampoo, conditioner and soap. We had one small issue where the key code wouldn’t work when we first arrived but it was solved quickly and immediately. Overall, we had a great experience and would book with TurnKey again.

6 years ago

Reply from TurnKey

Thank you, Adrienne! We appreciate this great feedback and can't wait to host you again! –The TurnKey Team

Jul. 2nd, 2020

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Pamela Sweeney Antioch, TN

We had a wonderful experience. The property was clean and inviting. This was a 4 generation gathering and we could not ask for more when it came to the house. The only suggestion that I would make is that you bri f extra garbage bags if it is a large gathering. There was only one per day and with 10 ppl and cooking every day, we had to get more. The upstairs could be cooler and I l ow heat rises, but for someone who has hot flashes being upstairs was difficult in the summer while the lower level was an icebox. All in all, it was wonderful.

6 years ago

Reply from TurnKey

Hi Pamela! We're so glad you and your family had a wonderful experience. We will have our team and the owner look into options for better cooling the upstairs during the spring/summer months -- thanks for that feedback! We hope to host you again soon! – The TurnKey Team

Jul. 2nd, 2020

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Tammy Khounlavong South Point, OH

Loved the view, location, amenities & such! Issue we had was the Key code. So everyone arrives right at 3:00pm? The condo was ready, it was 2:45. Let us in, it was a long drive and we were tired. I called for help, was told I had to wait until 3pm. Code still didn’t work. Had to call back, was waiting to speak to someone for almost 17 minutes. Suddenly had to answers random questions. Should have taken care of that when I first called or called me that day to ask to ensure no issues with me getting into condo. Why send me a code that obviously was never intended to work? Very frustrating.

6 years ago

Reply from TurnKey

Hi Tammy,

Thank you for taking the time to share this feedback with us. While we're glad you enjoyed our home and its immaculate ocean view, we would like to apologize for the issues you encountered while trying to access the home. Please know that we are following up with our Guest Experience Team to address this incident and prevent similar problems moving forward. If there is anything we can still do for you, reach out anytime and let us know. You were excellent guests, and we look forward to hosting you again! -The TurnKey VR Team

Jun. 24th, 2020

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Kathy Chicago, IL

Check in was extremely easy! The townhome was clean and supplied with everything that we needed for our stay. Turnkey contacted me both by text and email a few days prior to the trip, so that I had all the necessary information. We had a few questions come up during the week, and I was able to send a text to a Turnkey representative, who promptly responded. Overall, I would highly recommend Turnkey and would stay at their properties on future trips.

6 years ago

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Chuck G Panama City, FL

My wife and I travel often and prefer to stay in vacation rentals when possible. Turnkey is one of the best rental companies we have ever used. Everyone we have dealt with has been extremely responsive, professional, helpful amd friendly. They responded quickly and completely to a problem we had when we first arrived amd resolved it to our total satisfaction. They even checked back later in our stay to make sure all was well. We will certainly use them again in the future.

6 years ago

Reply from TurnKey

Thank you, Chuck! We're glad our expert teams were able to take care of your issue and make you feel taken care of. We pride ourselves on our customer service, and this feedback is great to hear. Thank you again, and we look forward to hosting you again soon! –The TurnKey Team

Feb. 21st, 2020

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Pamela Yates Memphis, TN

Turnkey was easy to do business with. I booked our vacation and promptly received all the information I needed including detailed directions to the new development. GPS wouldn't get us to the property it was so new but we had a map in hand that took us straight to the cabin which was off the beaten path! I loved having a phone number for 24-7 access to a TurnKey associate if I needed anything. Every detail I needed was given to me right after booking and I had no need to contact them afterward. Great experience!

6 years ago

Reply from TurnKey

Pamela, thank you for this wonderful feedback! We're so glad you had a great stay and that our communications were helpful. We can't wait to host you again soon! –The TurnKey Team

Jan. 21st, 2020

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Will C Reston, VA

TurnKey provides an easy rental experience. Reservation was taken online and card was charge properly with no request for documents or ID. All communications were done efficiently via email and text. The rental property was 100% consistent with what was represented online. All property features were in good working order (hot tub, sauna) and linens were plentiful. Best of all, I had no issues and never had to speak to a person!

6 years ago

Reply from TurnKey

Thanks for this terrific feedback Will! We're so glad your booking process was smooth and that you found our communications were quick, clear and helpful. Most importantly, we're so pleased you had a great stay, and we can't wait to host you again soon! –The TurnKey Team

Jan. 14th, 2020

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CSC Jax Jacksonville, FL

The house was clean and well equipped with everything we needed. We live in the area, we just wanted a quick get away with a private pool. The home was very spacious, inviting, and the subdivision it was nestled in had great amenities.

6 years ago

Reply from TurnKey

Thank you for taking the time to share your experience with us! We’re thrilled to hear you had a great stay and hope that you made yourselves right at home. You were perfect guests, and we cannot wait to host you again!

Sep. 8th, 2021

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Jose Jimenez Marshalltown, IA

The was beautiful and very well kept. The location was amazing with an even better price. Turnkey kept us updated and so well informed we never need to get in contact with them. We definitely recommend Turnkey and look forward to our next stay!

6 years ago

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Jacqualine Gridiron Visalia, CA

Friendly staff. Helpful when I called. My only issue was getting into the house we stayed in. Both this year and last year the code we were given (a day or to before arrival) was not activated. So We had to wait until we got ahold of someone to activate a new code to get into the house.

6 years ago

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Dawn New York, NY

Turnkey was very helpful in the rental process. They emailed and texted me ahead of time with all details. We had trouble entering the property because of the lock and Turnkey answered my text right away and resolved the issue. I thought Turnkey made the process very smooth and easy

6 years ago

Reply from TurnKey

Thank you, Dawn! At TurnKey, our "smarter way to vacation rental" includes prompt and clear communications, delivered in the ways you prefer. We're so glad we could fix your issue quickly, and that you found our processes smooth and easy. We look forward to hosting you again soon! –The TurnKey Team

Feb. 21st, 2020

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New York Women In Film and Television New York, NY

Turnkey was great!!! They answered all my questions by text and email right away and at any time. Very easy process to rent and they kept me up to date with everything I needed for the house and my vacation. Would definitely use again and recommend. Thanks.

6 years ago

Reply from TurnKey

Thank you! We truly appreciate this feedback and pride ourselves on providing exceptional service, including clear communications. Thank you for being a valued TurnKey guest ... we can't wait to host you again soon! –The TurnKey Team

Feb. 7th, 2020

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Carrie C Winder, GA

Turnkey was so easy to work with. At arrival our lock code didn’t work one 2 min phone call and she sent me a new code and stayed on the phone with me to make sure it worked. Check out was so simple no list to follow simply set the AC unit to a certain temp and you’re on the road.

6 years ago

Reply from TurnKey

Thank you for being a valued TurnKey guest, Carrie! We're so glad our expert team was able to solve your issue quickly and make you feel taken care of. We look forward to hosting you again soon! –The TurnKey Team

Feb. 21st, 2020

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collree Doylestown, PA

We had a great experience with our TurnKey rental in Nashville. Everything about the experience was professional and easy. We had no problems with check in or check out and the one issue we had with getting the TV to connect was solved quickly and easily.

6 years ago

Reply from TurnKey

Thank you for this wonderful feedback! We take pride in providing exceptional guest experiences, and we're so glad you enjoyed your stay. We're also pleased your issue with the TV was solved quickly. We look forward to hosting you again soon! –The TurnKey Team

Jan. 29th, 2020

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Tracy Pleasanton, CA

The management at TurnKey were amazing! I felt really valued as a customer with the establishment. They were literally a text away. I will surely stay in a location managed by TurnKey again and recommend them to my friends that travel. Thank you for a wonderful and well managed stay.

6 years ago

Reply from TurnKey

Thank you! We're thrilled by this feedback Tracy. We're so glad you had a great stay with us. You are truly a valued TurnKey guest, and we can't wait to host you (and your friends) again in the future! –The TurnKey Team

Jan. 20th, 2020

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Jason M. Austin, TX

First time using Turnkey. Was seamless. I received emails and texts with all the necessary information and when I had to call in and talk to a person, they promptly answered and quickly helped me with my question. Thank you for a pain-free, wonderful experience!

6 years ago

Reply from TurnKey

Thanks for this great feedback Jason! We're so glad you had a wonderful experience, and that our communications were clear, prompt and helpful. We can't wait to host you again soon! –The TurnKey Team

Jan. 14th, 2020

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Lindsi Hudsonville, MI

Turnkey was wonderful to deal with! We will be booking thru turnkey again in our vacation future. They make sure their rentals are taken care of and clean! Our vacation house was BEAUTIFUL! Thanks turnkey for making our first experience with you so wonderful!

6 years ago

Reply from TurnKey

We truly appreciate this terrific feedback, Lindsi! We're so glad you had a great stay, and that you experienced the home cleaned and maintained to our high standards. We can't wait for your NEXT stay with us! –The TurnKey Team

Jan. 14th, 2020

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Rachel Carson City, NV

We had a unique experience with our stay. We were evacuated from the property due to a wild land fire and everyone I had contact with were amazing. A young man contacted me several times to make sure we had access to updates to ensure our safe departure.

6 years ago

Reply from TurnKey

Thank you for sharing your experience, Rachel. The safety of our guests and homes are always top priorities, and we're so glad you're safe. We look forward to hosting you again soon.
–The TurnKey Team

Oct. 30th, 2019

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Lisa Parrott Saginaw, MN

My husband and I and our 3 girls had an absolute perfect experience in Florida with TurnKey. Our accommodations were amazing!! When we travel again, our first call will be to TurnKey. We couldn’t have asked for anything better. Everything we needed was supplied and accessible at all times so we could enjoy our trip. Thank you so much!!!

7 years ago

Reply from TurnKey

Thank you for this incredible review and we loved having you as our guests! We look forward to hosting you again soon. Thank you so much for trusting TurnKey with your family vacation.

Oct. 28th, 2019

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Mary Ledermann Farmington, MI

We had a great experience with TurnKey. We rented a condo in the mountains outside of Gatlinburg. The condo was exceptionally clean and everything was exactly as described. We will use TurnKey again in our travels.

6 years ago

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Chris Scully Newington, CT

We received timely communication before, during and after the stay. Everything was great. Only had one issue which was the driveway code was incorrect and we had to call for assistance. It was handled very efficiently.

6 years ago

Reply from TurnKey

Thank you! We really appreciate this feedback. We pride ourselves on timely and effective communication, and are glad we could help with the driveway code. We can't wait to host you again! –The TurnKey Team

Jul. 2nd, 2020

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Joe Ray Upper Marlboro, MD

The TurnKey rental process was smooth from start to finish. TurnKey representatives communicated promptly to address questions via phone and text. I would book with TurnKey in the future for sure.

6 years ago

Reply from TurnKey

Thank you, Joe! We're glad you took advantage of our 24/7 reservations and guest support services, and that our communications were prompt and clear. We can't wait to host you again soon! –The TurnKey Team

Feb. 21st, 2020

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Barbara Pilch Webster, MA

I really liked that they were in contact with us from the beginning and all the way through our trip to make sure everything was perfect for our stay. Nothing at all to dislike.

6 years ago

Reply from TurnKey

Thank you Barbara! We truly appreciate this feedback. And we're glad that our communications were helpful. We look forward to hosting you again! –The TurnKey Team

Jan. 24th, 2020

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Sarah Snoqualmie, WA

Love TurnKey properties and will continue to use them when I travel! So easy to book, and easy to follow instructions for arrival. Were so happy with our condo- it was spotless and set up perfectly for a vacation rental.

6 years ago

Reply from TurnKey

Thank you for this fantastic feedback Sarah! We're so glad you had a great stay and enjoyed our easy booking process and clear communications. We're also pleased that you experienced the home cleaned and maintained to our high standards. We can't wait to host you again soon! –The TurnKey Team

Jan. 14th, 2020

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Wendy L Wong Belton, TX

I had great experience with TurnKey. In general, my inquiries are responded in a timely manner. On the date of arrival, I had trouble getting wifi access. I called TurnKey and someone was able to assist me fairly quickly.

6 years ago

Reply from TurnKey

Thank you, Wendy! We had a great experience hosting you, and were glad to have been able to help you with the Wi-Fi. Thank you for being our guest, and we look forward to hosting you again soon!

– The TurnKey Team

Dec. 31st, 2019

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G King South Pittsburg, TN

Turnkey was very helpful and promptly answered every question we had before our check in. They gave very good directions and instructions. Will definitely use TurnKey again!

7 years ago

Reply from TurnKey

Thank you for this review, and for being our guest! We look forward to hosting you again soon.

Oct. 28th, 2019

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Jennifer Fuller Mechanicsburg, PA

Booking was easy. The periodic updates and reminders they sent regarding payments and property info were helpful. Best of all, I LOVED the keyless access to the home.

6 years ago

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Keely kraft Henderson, NV

I appreciate the quick communication we had . Someone was always able to respond through text asap. Very easy to navigate renting a VRBO when using your service.

6 years ago

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Mark San Francisco, CA

Place was great clean and full of fire wood to make a cozy fire. Great location only 4 miles from Breckenridge so many things to do there and the views were amazing

6 years ago

Reply from TurnKey

Thanks Mark! We're so glad you enjoyed your stay and the home's amenities. We look forward to hosting you again soon! –The TurnKey Team

Feb. 21st, 2020

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Dana Morin Maiden, NC

So easy to book online and receive all the info thru Emails. House was exactly what we expected. We will definitely book our next vacation with Turnkey Vacation Rentals!

6 years ago

Reply from TurnKey

Thank you, Dana! We truly appreciate you sharing your experience. We can't wait to host you again soon! –The TurnKey Team.

Jan. 30th, 2020

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Suzanne T. Bloomfield Hills, MI

Information provided in advance of the stay was informative. The directions to the property and the instructions for accessing the house were easy to follow.

6 years ago

Reply from TurnKey

Hi Suzanne -- we're so glad our communications were helpful and easy to follow; that's our goal! Thank you again for staying with TurnKey and we look forward to hosting you again!

Dec. 6th, 2019

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Charles Banks Dallas, TX

Had a great time at the condo in CO. Rooms were clean, internet worked great, kitchen utensils were fully stocked. Water pressure was outstanding.

6 years ago

Reply from TurnKey

Thank you so much for the review and kind words about our property! We’re so happy to hear that you enjoyed your stay with us. You were perfect guests, and we look forward to next time!

Sep. 8th, 2021

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Chris Boca Raton, FL

Nothing but positive comments. Turnkey kept me informed moment by moment. Responded to every question immediately! Excellent customer service

6 years ago

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Maren Ballard Mill Valley, CA

The company was easy to work with and had great properties with great prices. Service was seamless and exceeded expectations!

6 years ago

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Jay Renton, WA

It was exactly as it appears in the pictures. It was very clean and had everything I needed to make it a quality experience.

6 years ago

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Kamekka Patterson Norcross, GA

Great experience! They were always available and quick with responding when needed. Would definitely book with them again and highly recommend them.

6 years ago

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Patty Brown Dallas, TX

Great place .was a bit disappointed that we could not check in till 4pm and had to be out by 10 am .but overall would book it again . It was awesome

6 years ago

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Becky Williams Bucyrus, OH

Everything we needed was there! Beach towels, chairs, umbrella, sand toys. The 4 bedroom set up was perfect for our family if 10.

6 years ago

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Carolyn Dougherty Keller, TX

Great experience with TurnKey! The property was super clean and instructions were detailed. I would recommend this property to others.

6 years ago

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Elaine Livengood San Rafael, CA

I found that in my multiple interactions with Turnkey representatives that they were all very helpful, the response was always very timely.

6 years ago

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Yer Chang Saint Paul, MN

Spacious place, love the layout and quick responses whenever I had a question. We has a lovely experience while we were there, thank you!

6 years ago

Reply from TurnKey

Thank you for this feedback, and for being a valued TurnKey guest! We pride ourselves on timely and effective communication, and are glad we could answer your questions. We look forward to your next stay with us! –The TurnKey Team

Jul. 2nd, 2020

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Therese Asbury Cincinnati, OH

Great customer service. Modern forms of communication. I always was informed and reminded of pertinent things about the property.

6 years ago

Reply from TurnKey

Thank you for this terrific feedback, Therese! Communication and care are the foundation of our customer service, and we're so glad you felt informed and taken care of. We look forward to delivering great service for you again soon! –The TurnKey Team

Feb. 21st, 2020

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Polingmm Alpena, MI

The house we rented in Treasure Island was comfortable, clean and located close to the beach and restaurants. We really liked the yard for our dogs.

6 years ago

Reply from TurnKey

Thank you for this feedback! We're so pleased you (and your dogs!) enjoyed your stay, and that the home met your travel needs. Thank you for being a valued TurnKey guest. We look forward to hosting you again soon! –The TurnKey Team

Jan. 29th, 2020

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Gary Roy Leavenworth, WA

Great experience. We had no issues with anything. House was very clean and in a great location. Beds were very comfortable.

6 years ago

Reply from TurnKey

Thank you for this terrific feedback, Gary! We're so pleased you enjoyed your stay, and that the home met our high standards for cleanliness and comfort. Thank you for being a valued TurnKey guest. We look forward to hosting you again soon! –The TurnKey Team

Jan. 29th, 2020

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matt jones Birmingham, AL

cleanliness of property love not having to deal with any check-in and out process like you would with a hotel. dislikes (N/A)

6 years ago

Reply from TurnKey

Thank you Matt! We pride ourselves on the cleanliness of our homes, and providing the easy, reliable experience travelers have come to expect from a fine hotel. We're glad you enjoyed your stay and look forward to hosting you again soon! –The TurnKey Team

Jan. 24th, 2020