Yatra.com Logo
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Author: Kalicia Bateman

LAST UPDATED: November 17th, 2019

Founded in 2006, Yatra is a travel booking site based in India. Users can find airline, train, and bus tickets, as well as hotel accommodations, destination activities, and tickets to historical sites and museums. 

The company also offers Yatra for Business, a cloud-based platform for small to large businesses to book and keep track of travel arrangements. 

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The Good

  • Website
  • Easy Booking
  • Transparency
  • India Travel Deals

Website

Yatra.com is an online booking platform that specializes in India travel. They help thousands of travelers each year book international travel accommodations. Their partnerships and aggregated data pull to find the most reasonable rates and fairs for travel necessities. Navigating the Yatra.com website is made easy through their straightforward process. Travelers can explore the site by category which will narrow search results and make booking completion more simple than ever before. The categories a traveler can explore include the following:

  • Flights
  • Hotels
  • Holidays/Vacation Packages
  • Trade Fair Packages
  • Transportation - trains, buses, etc.
  • Cruises
  • Offers/discounts/featured deals
  • Things to do/attractions/activities

Easy Booking

Booking can be completed in just three easy steps. Yatra.com has eliminated the unnecessary work on behalf of the prospective traveler and made booking easier than ever. All a traveler needs to do is specify the travel dates, select their desired accommodations and travel necessities, and then reserve with a credit card. After that, all reservations are set and the traveler is ready to enjoy their upcoming trip.

Transparency

Yatra.com has a number of tools to maintain a transparent front. Travelers have access to all prices in the country's preferred currency so they know exactly how much the trip will cost. Users can even hold airfare tickets free of cost through Yatra.com and will not be billed until a later time.

India Travel Deals

Travelers interested in visiting India may find the Yatra.com platform the most affordable. They offer exclusive deals and discounts to travelers traveling to and from India. These rates cannot be found on any other online travel booking site or through many retailers.

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The Bad

  • Limitations
  • Lack of Travel Insurance
  • No Comparison Tool

Limitations

The Yatra.com provides a "Lowest Fare Finder" for travelers, however it is quite limited in terms of capabilities. It only shows fares for travel to and from certain regions and is rather restricted on a global scale. While the tool is helpful for travelers going to specific, available regions, beyond that it is not much help.

Lack of Travel Insurance

Travel insurance is a common concern for those who book through Yatra.com. If a traveler, for whatever reason, is unable to use their reservations during the specified time, they will likely not receive a refund and may even be required to pay the rates in full. Charges following a completed reservation include, but are not limited to:

  • Flight Cancellation Fees
  • Flight Rescheduling Charges

No Comparison Tool

Currently, Yatra.com does not include a comparison tool allowing users to see rates on other online booking sites or retailers. That means during the research process, travelers will likely need to navigate to other websites to ensure that they are getting the best deal on their travel accommodations.

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The Bottom Line

Yatra.com is one of the leaders in India/international travel. They help thousands of travelers each month complete necessary research and book all accommodations. There are some aspects of the platform that may cause concern for prospective travelers as well, but there is no denying the resources and tools can save travelers time and money. Travelers that use Yatra.com can expect the following from the platform:

  1. Complete travel management online
  2. Currency conversion tool available
  3. Discounted travel to and from India
  4. No comparison tool to view other site rates
  5. Lack of travel protection/insurance

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Divyansh

I booked 2 Tickets to San Francisco from Delhi . We paid more than a lakh amount to do our booking in advance. As our flight was going via China , we asked them to check with internal visa team if we need the In Transit Visa or not. Travel Consultant ( Miral ) confirmed it is not needed and asked us to book the tickets. Post booking we checked with the China Airlines and they said it is mandatory to take visa and Yatra has given you wrong information( Without this VISA immigration will stop you at the Delhi Airport). Post that we called to YATRA ( Terrible Customer care numbers ) and after asking them almost multiple times they said yes sir In Transit visa is needed and it is our mistake. When we asked them how to resolve the same they said they will revert back as they have send the mail to VISA TEAM in 2 Days. After 2 Days they asked us to wait for 2 More days ( They will never send you any update via mail /message or call). There is no one who take the responsibility and every time you have to call to pathetic customer care and get connected to new agent. It is almost 7 days and no one is replying and just asking us to wait. ( As their VISA team is not replying them ).Pathetic customer care and supervisor ( Mr Akash), who took the reponsibility and just never updated on the same till date . Please don't book any International flights as they will screw up your complete booking and finally make you to go around. FRAUD COMPANY. YATRA REF: YT24447268

9 years ago

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tarun vasudeva

Worst experience: book a ticket from yatra.com and if you want to reschedule it just forget about your money and rebook the ticket / pay the second ticket. Basically buy two tickets and travel one time only

6 years ago