Name: Travelocity
Rating: 2.8

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Christina Irmo, SC

Booked online, same day saw promotion for 15% off booking online format. After calling to follow up why discount option not applied customer service states only can be done on mobile app not website and they could not honor the discount. I only tried travelocity because several friends recently booked through them. Clearly they do not honor any price match or promotion. Will not use again and will suggest to others do the same.

7 years ago

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MARY Casselberry, FL

3 weeks before my trip I found a lower price advertised by Travelocity forthe same hotel i booked earlier thru travelocity.. There was a $25.00 per night lower price same hotel advertised by travelocity. Called Travelocity about procedure for their Lowest price guarantee and informed an application and snap photo shot of the advertised lower price which i sent. Waited the 48 hours for the tier 3 customer servie to respond and called again saaid they never received my e-mail or snap shot. Sent the customer serive lower price guarantee apploication four times total with snapshot and made 4 phone calls and put on hold for 2 hours each time I called travelocity , poke with Spervisors and the tier 3 customer service never approved the application with the snap shot at all. Travelocity are LIARS THERE IS NO LOWER PRICE GUARANTEE AT ALL. I WILL NEVER USE TRAVELOCITY AGAIN .

10 years ago

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Karen Torino Tallahassee, FL

Travelocity reminds me a lot of Expedia. It is best to cross-check the sites to see who has the best deals because honestly Travelocity is great for vacation packages and things to do as well!

4 years ago

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Rocio Diaz Tallahassee, FL

Travelocity is my favorite travel site of all time. They cross reference prices on flights, hotels, car rentals, and everything with different websites to find the best deals. Absolutely superb customer service as well.

4 years ago

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Kaylee Gay Columbia, MO

Travelocity makes it so easy to book your hotels, flights, cars, and more for your vacations. It is so difficult to book all of these things separately especially with my family of 7, but Travelocity has it all in one spot. We also find some of the cheapest rates on Travelocity and have been users for years because we like it so much.

4 years ago

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Rhona Leffler Olney, MD

Travelocity offers multiple airlines, hotels and car rental options for you to chose from vs. having to do all of the research yourself. It makes figuring out your trip a lot easier.

5 years ago Edited September 14, 2021

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Whitney Wilkins West Valley City, UT

Travelocity makes it so easy to plan your whole vacation from hotels, flights, rental cars, or even things to do. It is so easy to use and is such a great way to compare all the current deals.

5 years ago

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Morgan whiting Los Angeles, CA

I really like this company. They provide so many things. It is a one-stop-shop. When booking a trip you can get your hotel, car, and flight. They also have a spot on the site for things to do in the area you are going to.

6 years ago

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Tiauna Anderson Salt Lake City, UT

We used travelocity to book a vacation package over spring break this year and it was perfect for our travel needs. The site was easy to navigate, the package tab booked what we needed for a good price. and we were able to enjoy our trip! I definitely recommend the site.

6 years ago

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Karen Torino Tallahassee, FL

Travelocity is very easy to use and allows you to basically book your entire vacation through one site. From flights, to hotels, to cars, and things to do, Travelocity offers you everything.

6 years ago

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JD Dunklee Norcross, GA

Travelocity is by far my favorite travel site. I’ve always been able to find flights and hotels in a quick and easy fashion! The variety of flights and hotels to choose from is also very nice.

6 years ago

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take7 Cheyenne, WY

Had no problems with my travel booking process from beginning to end. I did have to show more paperwork at the hOtel because they weren’t seeing the prices I booked for and what the deal included. In the end they honored it but that made me a bit nervous I got scammed somewhere in my transaction. Everything was fine.

6 years ago

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Michelle Rios Ogden, UT

Travelocity has been helpful in finding us great rates for both airlines and hotels at our destination. We have been able to save a lot of money through their service and they have a great staff to answer questions when necessary. Thanks to Travelocity for helping us plan our vacations.

6 years ago

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Heidi Charlton Kennebunk, ME

They booked my flight to one island and hotel on another. No ferry or flights running between the islands that day or my day of departure. The app forces you into these options with no warnings. When I booked another trip through them I didn’t have to worry about this my connecting flight was all set. Isn’t that their service? Good thing I noticed as I was bordering the plane. Where’s my thousands of dollars Travelocity? Stop blaming Delta and the hotel.

4 years ago

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David Houck Goochland, VA

Just plain awful. We purchased cancelation service and later learned we were unable to get our money back. It had to be a credit, which does not even show up in the credits section of the website. Tickets were for the 4 of us, so the refund cannot be combined. It must be split 4 ways. You cannot combine credits. And we had AA going to destination and Delta on return. So, we cannot combine between airlines. We will never use Travelocity again.

4 years ago

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Rob M Reynoldsburg, OH

Your reference to 24/7 customer service is inaccurate unless you count this as customer service: being asked to hold on the phone for 11 hours (not a typo - eleven hours) to talk to an agent, being pushed to use social media for customer service where all you get are automated responses for 12+ hours and no way to resolve the problem after the case. Deals can be good on the front end but you better hope there are no problems with your booking.

4 years ago

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Olala Lviv, 46

Please do not use Travelocity! If there are not issues, you will be ok, but if there are any issues with your travel, their customer service is absolutely horrible. They can't do anything, there is no record of anything. They can't contact airline companies, if there are issues with your tickets, even though they were the ones booking those tickets. Absolutely terrible, terrible, terrible service. This is not a travel agency! They don't do their job! Will never use them again.

4 years ago

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Ed Brown Colorado Springs, CO

Cannot get a refund of my $1539.80 charge for a Full Size SUV that was never delivered. Oct 2nd rental at BWI airport with Dollar, on arrival Dollar was closed was directed to Hertz! Hertz had NO full size SUVs, instead after an hour I was offered a Jeep Compass, take or wait to see if anything else becomes available. Charged another $460.68, and told the refund would have to come from Travelocity! Customer Service is a Joke, stated that Dollar says rental was fulfilled, but offered no documentation for a Full Size SUV!

4 years ago

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Bart Rhea Noblesville, IN

DO NOT TRUST OR DO BUSINESS WITH TRAVELOCITY. They are thieves. Booked a room for two nights at Harrahs in Atlantic City. They charged us for the two nights but only paid Harrahs for one of the nights. We had to pay Harrahs ourselves at a higher rate for the 2nd night. Travelocity will not refund the 2nd night according to their "terms & conditions". THEY ARE THIEVES.

4 years ago

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luis reyes Lake Havasu City, AZ

This companys web site will not conclude the transaction reservation and no confirmation number issued but it will prompt you to try once again resulting with no confirmation on reservations!!if you check your credit card transactions it will show this outfit has in fact charged for 2+transactions.upon reaching travelocity over the phone they will no record of transaction of any sort even though they accesed credit card funds.total rip off.i had to cancel my credit card because all the unsolicited reservations .big ripoff

4 years ago

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Tom Rice Emmett, ID

I recently attempted to purchase an airline ticket when the price changed from $275ish to $380ish I was still okay with the "bargain". However, upon attempting to make the purchase, they were trying to charge my card $875ish... I went back to Travelocity a couple of weeks later and booked a hotel. The website errored out and changed my dates on a non-refundable reservation. I will never use Travelocity or Expedia again.

5 years ago

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Brian H. Sydney, NSW

Such a total lack of customer service and total unwillingness to assist. Covid-19 lockdown has resulted in unable to travel but Travelocity have so far refused to supply me a refund. From excuses of unable to contact the hotel to several times being told to be patient, which the hotel advise have not been contacted and have in fact emailed direct, which I was CC'd in. The refund policy is a blatant lie and this company should not be allowed to operate

5 years ago

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David Switzer Alexandria, VA

My wife wanted to cancel the seventh night of a one week stay at a hotel. The hotel said it had to be done through Travelocity since it was booked by Travelocity. I waited for an hour and 1/2 to talk to Travelocity. When I finally got through they said that she had to call Traelocity on the day she was checking out. I told them she would not have an hour and a half on the day of travel to talk to them again. They didn’t care.

5 years ago

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RikaKazak Coeur d'Alene, ID

Travelocity SUCKS! Getting ahold of anyone via phone is impossible (wait for 2 hours, not an exaggeration, or they will "call me back" but when they do, no one ever picks up and after speaking to the verification robot I'm just stuck on hold). On my honeymoon I booked a king bed hotel room, they gave me a 2 twin bed room. I HATE HATE HATE travelocity!!!

5 years ago

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MindyV Lubbock, TX

Travelocity is alright but it doesn't offer as great of prices as you'd hope. Especially compared to hotel and airline website. And they don't offer any deals on Southwest airlines at all.

5 years ago

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CASSANDRA HALLBERG Ossining, NY

THEY SUCKED!!!!! I needed to change my daughters flight and the airline made me go back through these clowns. The website told me to call them. The phone said it would be 1-2 minutes. I gave up after 45 minutes then tried the chat bot which couldn't find the booking. NEVER EVER AGAIN will I book withese clowns. Expedia or airline website here I come.

5 years ago

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Rick Villavaso Metairie, LA

booked a flight but had to change return flight two days later. The flight on American Air was fully refundable ( I paid extra for that convenience) When I booked the change on return flight for 3 people in my group, there was a $370 reduction in cost. Travelocity refuses to refund my money or allow me to use it for baggage fees. I tried calling, but only able to get a call center in India where no one understands what I am trying to do and cannot get any other number to find someone who can help. Last time I will ever use Travelocity

5 years ago

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Victoria Bonebright Bloomfield, IN

no you should use someone different. you really find out how a buisness is during a pandemic. they changed my flight 3x in a week but i tried to change my flight to leave earlier from florida to go home and they refused unless i wanted to pay 200.00 per person. they said because i aggreed to them changing my flight it to my 1 switch we were aloud to do. well let me tell yeah if i didnt agree then i lost my money because they said they couldnt do refunds even though i paid for the insurance. they SUCK!!!!!

6 years ago

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Fe Raleigh, NC

Bad experience . Travelocity uses and agreement with AIG Travel Guard. Their agreement means the customer always pays and is the loser. We were forced to purchase within 24 hours by Travelocity. Travel Guard will not cancel after two weeks. We cancelled our travel within the 100% free cancellation period so no insurance would be required. Travel Guard would not refund the policy cost--even if cancellation was because of coronavirus. I will not use Travel Guard again or be forced by Travelocity to purchase within 24 hours.

6 years ago

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Alan Shafer Oviedo, FL

I had booked a hotel earlier this year in South Florida through Travelocity. Based on my doctor's advice in mid-March as a result of the high Coronavirus infections in SO. Florida, we had to cancel the hotel. The hotel charged a $186 cancel charge that the hotel said was due to Travelocity rules. When I asked for a refund Travelocity said no. During this time of crisis when the world is suffering... for them to be so cold is beyond me. Will never use Travelocity again.

6 years ago

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Tina Tulsa, OK

Do not book through Travelocity. I cancelled a hotel reservation 4 days in advance, received a hotel cancellation email from Travelocity but was still charged by the hotel. I called Travelocity and was told that I had not contacted the hotel to cancel...WHAT? why use Travelocity. Next time I will contact hotel directly. DO NOT USE travelocity - deceptive.

6 years ago

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Rachelle Gastonia, NC

Book a hotel with Travelocity the hotel smelled like dogs had been peeing all over the room there was no electricity and Newport news Virginia Birchwood suites if anyone ever comes across this name don't ever book it because it's nasty and it smells like dogs not only would Travelocity not refund my money we had to pay for an extra room I would have never thought the Travelocity would have a hotel like this on their radar it was absolutely disgusting and I will never use Travelocity again this reservation was made on January 10th of 2020 they would not let me write this review

6 years ago

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Reta C Rupich Bolton, MA

I booked a hotel in Slovenia through Travelocity and when I had to cancel it due to an emergency, there was no clear way to cancel through travelocity. The instructions they give are not accurate so there is no way to get through to them to cancel. I cancelled with the hotel directly and they would not honor the free refund within 7 days prior to stay and still no way to get a hold of travelocity. I had booked several other hotels through Orbitz that were easily cancelled with refunds processed with days. Will never use Travelocity again!

7 years ago

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L. Holland

DO NOT USE THEM. Lying customer service. Give terrible customer service. In total they had us wait over 6 hrs while they “tried to get a supervisor” or “tried to get hotel”. They would not cancel booking so we have 2 rooms in nyc same dates. We are not first time customers. My husband USE TO use them for employee trips, hotels and rental cars. We will no longer use them for anything. HORRIBLY DISHONEST CUSTOMER SERVICE!

7 years ago

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Paul Eaton Chicago, IL

We unfortunately used Travelocity to book a hotel reservation. The dates for next year's parents weekend was announced and we immediately made a hotel reservation, which Travelocity confirmed. Two month later we were told the reservation had to be cancelled because the hotel overbooked. Travelocity doesn't appear to have any influence with the hotel. We don't intend to ever use Travelocity again.

7 years ago

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Donna Brentwood, NY

I was very disappointed, I booked a trip package air hotel and car. had a very bad experience with the Airlines’s. I paid for non stop 2 hour flight which turned into a 8 hour nightmare. I Called Travelocity and asked for a refund for only the return flight. They offered me a 25$ credit for hotel stay. This trip cost me thousands. I paid them not the airline . Never will I use them again

7 years ago

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ELDupont

Travelocity booked me twice on my flight and charged me twice the cost. I didn't notice the mistake until the week of my vacation, which was admittedly my fault, but Travelocity's absolute refusal to refund my money for a mistake they made is horrible customer service. My only mistake was not noticing. they ordered two tickets, not me. Shame on me for trusting them, I guess.

7 years ago

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Doyal Stewart Salt Lake City, UT

Travelocity usually has pretty good prices and is pretty simple to use. It's not my go to site anymore, but it's still worth a look when shopping around for prices. They should bring back the gnome commercials.

9 years ago

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Timothy Rich South Jordan, UT

I like the convenience of their services, because it lets me see what flights are available and what hotels are available which makes it easier to plan trips.

4 years ago

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Brian Cowley Riverton, UT

I like the options that are available and I like the interface for the most part. However, I hate the refund policy. Meaning, I hate that there isn't one. I know I should read the fine print better, but things like that shouldn't be in the fine print. Tell me upfront that hotels won't give me my money back when I need to make a change because it was booked through Travelocity. Got stuck with an extra room because I tried to make a change to my plans and the change process was so convoluted with them.

4 years ago

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Van M. Orem, UT

I got locked into a purchase and I wasn't ever able to get out of my flight and it cost me more money in the end. I had to make a change when I was on a trip and I couldn't get back because they wouldn't change it. I am sure their customer experience is a lot better now.

5 years ago

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McKenzie ,

There are a lot of options for destinations and the customer service as good as I've seen from other companies. I also found some better prices for Mexico on Travelocity. I will definitely use the site again in the future.

5 years ago

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Kate Lillywhite American Fork, UT

Use Travelocity to save you money on your next vacation or business trip. Let them to the work for you by comparing prices for you and you'll travel with ease.

6 years ago

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Wayne Young Little Rock, AR

Travelocity is a good site to help plan a trip. It provides good pictures of venues and customer experiences at different hotels. It is reliable when booking trips to make good reservations at good rates.

6 years ago

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Rocio Diaz Tallahassee, FL

Travelocity is my favorite out of all travel-planning websites as their bundles are the cheapest, and can be reserved with almost an entire year in advance.

6 years ago

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Lacey Horne Clearfield, UT

This is the first place I go to find deals. Good advertising cause this is the first one i think of. I feel that I can trust with them I am finding the lowest price! Would recommend

6 years ago

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Jacob Shaner

Travelocity has worked very well for me whenever I have used it to look for flights and hotels. The information has always been accurate and the site is easy to use. I recommend using other sites of Travelocity though.

7 years ago

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Robb O'Brien

Travelocity doesn't honor their reservations. They redirect bookings to vrbo and there is nothing to stop owners from changing their minds at the last minute, and leave you with nowhere to stay Travelocity and vrbo will not assist you when this happens Beware!

4 years ago

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X Feng Ft. Pierce, FL

I booked car at Houston airport and paid deposit. When I got there there was no car. Travelocity is supposed to get my money back but it didn't happen. They make money from you but doesn't protect your interest. Never book from them any more.

4 years ago

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Teresinho Oliveira Secaucus, NJ

travelocity and a travel company made in the backyard , I bought a travel package to orlando , canceled my flight from Nj to Orlando , and not even told me , I had to buy another ticket at the last minute , and travelocity not an email me madaram, did not give any support to this site and as a scam, do not use this site, this site is a danger.

5 years ago