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6.3

Overall Score

Author: Kalicia Bateman

LAST UPDATED: February 2nd, 2022

Based out of San Francisco, Airbnb burst onto the travel scene in 2008. It was founded as an accommodations site that allows travelers to book unique, temporary visits all across the world. The Airbnb community made it possible for travelers to book apartments, homes, villas, and even castles in over 191 countries at a reasonable rate.

To date, over 60 million people have booked their travel accommodations using Airbnb, and the company has over 2 million listings worldwide. It is important to note, however, that the only travel booking that can really take place on the Airbnb platform is lodging reservations. 

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The Good

  • Unique Experience
  • Booking Options
  • Filtering
  • Reviews and Ratings

Unique Experience

Unlike traditional booking sites, Airbnb doesn't simply list prices and star ratings of the large hotel brands and chains. Instead, Airbnb offers a unique experience to those looking to stray from the typical hotel perspective of traveling. A network of "hosts" must qualify to list their properties on Airbnb. These hosts can be found in the U.S. and internationally. The ability to stay in the middle of a big city or off in a small, rural town is something that makes Airbnb stand out from traditional booking bureaus. 

The listings on Airbnb cannot be found with any other travel agency. The accommodations it has for travelers are specific to its network, which means it opens up a whole new world to booking living quarters. For those interested in staying in the typical run-of-the-mill hotel chains, Airbnb will likely not be the best platform to use.

One more recent feature that Airbnb has rolled out is the option to not just book lodging, but also book unique travel activities and experiences directly through the company website. These activities include things like private cooking lessons with foreign or domestic chefs, horseback rides or other experiences with animals, art tours or lessons, and much more. Many of these experiences can even be done online, so you can book activities with Airbnb without traveling at all.

Booking Options

With Airbnb, travelers can book for just a night, a week, or even a month depending on the listing and location. One of the benefits of using Airbnb is that travelers can experience a unique side to their travel destination not otherwise available in a hotel. For instance, travelers can book the following:

    • Apartments
    • Townhomes
    • Condos
    • Homes
    • Villas
    • Castles
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Customer Review: Brayden from Texas

"I like the creative options and less touristy places to stay....sailboats! I also find that the owners are friendly and accommodating. the prices are usually better than national sites."

Filtering

Rather than you having to spend time sorting through thousands of possible accommodations, Airbnb can quickly filter through search results to find your desired accommodation. A prospective traveler who uses Airbnb will be able to sort based on price, listing type, and even number of travelers. Another beneficial aspect to using Airbnb is that larger groups, for instance, can book a home for one low, nightly cost. When you are splittling the cost among the traveling party, the Airbnb option becomes much more affordable and often times provides a more comfortable living situation.

Reviews and Ratings

Another feature that benefits travelers is the reviews and ratings. The rating system on Airbnb is also a helpful tool to prospective travelers and even for Airbnb hosts. At the end of each stay, the host will rate the guests (based on how their property was treated) and the guests will rate the listing/host. These ratings help those who are looking to book using Airbnb and keeps guests from booking who find it difficult to treat the properties with respect.

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The Bad

  • Limitations
  • Pricing

Limitations

Airbnb is included in the "travel booking" industry because of the ability to book lodging and travel experiences; however, there are some services missing. While Airbnb does provide an entirely original traveling experience, it only takes care of select aspects of the booking process. Most traveling agencies allow their travelers to book a number of their accommodations through their platform, but Airbnb focuses solely on where the traveler will stay throughout their trip and some entertainment options. That means the following cannot be booked using Airbnb:

  • Flights
  • Cruises
  • Vacation Packages

There are also some limitations as to where a traveler can visit and stay as well. Airbnb is a bit different from traditional hotel systems, so there are varying regulations placed on where it can operate. While it does operate in nearly 200 countries, there are some cities that do not allow Airbnb listings. So, if travelers are set on one of those cities, they will need to book a traditional hotel or work with a different travel site.

Pricing

Travelers looking to save on lodging will most likely want to try a different platform (unless traveling in a large group). Since some of the listings are rather lavish, the prices may seem to be more expensive than if a traveler were to simply book a hotel. There are deals and discounts available through Airbnb and prices per night will fluctuate depending on season, length of stay, demand, and size of the traveling party.

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The Bottom Line

Airbnb is designed for the millennial traveler. Accommodations are found in unique areas and varying circumstances. Travelers interested in staying in places that would not be available to them otherwise would most likely enjoy using the Airbnb service. However, those looking for a more comprehensive way to book their travel may want to use another resource. Travelers who book their accommodations through Airbnb can expect the following:

  1. Sorting tool - quickly filter through hundreds or even thousands of lodging options
  2. Unique travel accommodations - stay in properties that would not otherwise be available
  3. Cut costs on large groups - split the costs per night to save money
  4. Varied Locations - Airbnb has listings both in the U.S. and internationally
  5. Extra booking efforts required - travelers will need to book their flights and other travel necessities elsewhere

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Star Rating

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4.6

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452 Reviews

Review Breakdown

5 grade

69%

4 grade

24%

3 grade

5%

2 grade

2%

1 grade

1%

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Frank Kasimov Chatsworth, CA

Anyone using Airbnb, beware of this scam The apartment looked nothing like how it was advertised. For starters, the toilet seat was broken and coming off its hinges, and the ideal entrance that was on the listing was replaced with a bunch of construction. Even worse, the elevator was down, so I had to carry my stroller up several flights of stairs. Contacted the host to let him know about the toilet seat (assuming he’d like to know) but he apparently already knew. He also knew about the construction, he said, which I found extremely disingenuous seeing as how neither were listed on his place’s listing. My mother-in-law also tried talking to him and said she found him to be extremely rude and chauvinistic. She politely asked him to fix the toilet seat, explained that it was a reasonable complaint, but he refused. So we found another place to stay and he agreed to end our reservation a month earlier than planned. The very next day he found new tenants to replace us. He originally agreed to refund us our money for the days we had left on our initial reservation. When he sent us the request to change the dates, I couldn’t accept the request over Airbnb’s website. I called customer support to tell them about my very warranted complaint, told them my name was Furkat Kasimov, and gave them all of the information I could. They told me they could not fix the error even though it was on their end and not mine. The next day Airbnb wrote me an email explaining that my reservation had been canceled and that I did not need to pay anything else. That same day, though, I got another email from a different customer support agent who said I needed to pay the remaining balance within 24 hours or it would be sent to collections and put on my credit report. The bill was more than the original! When I first rented the place it was only a daily rate of $84.77 (which included cleaning fees and taxes). It was then a lot more than that, and the customer support agent expected me to shell out $1,896.63 right then and there. I honestly thought it was a scam, and that a scammer had hacked Airbnb. If I actually had the time to read Airbnb’s Terms of Use, I’d probably see that they have the right to raise rates when and where they choose. Is Airbnb a bunch of scammers? It seems to me they are. It’s now a few months later and I’m still receiving SMS messages and phone calls from Airbnb demanding payment. Many of the calls are basically spam calls because they’re calling me after midnight. No legit company would call me that late, right? Only a spammer would, but at this point I can only assume it’s still Airbnb because a spammer would probably have moved on to the next target by now. Whoever it is, they continue to send me SMS messages, spam emails, spam phone calls and call me super early. I can only hope this isn’t normal for Airbnb, and that other people aren’t going through what I’m going through.

6 years ago

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anna blaser CA

I’ve had too many bad experiences with Airbnb to give it a good rating. Getting in contact with the owners is too difficult, and they change plans as if that’s what I paid for. It’s unacceptable and I’d rather spend the money on a hotel than go through the hassle of trying to get an Airbnb.

4 years ago

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Jennifer Salt Lake City, UT

The website is easy to use, but there are so many hidden fees you'll end up paying double. Also, if you're under 25, don't have 3 positive reviews, and live nearby, you can't rent whole units, because apparently, everyone under 25 will throw a party.

5 years ago