Vacation.com

Author: Kalicia Bateman

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The Good

• Human help
• Social media presence

Human Help

Vacation.com seeks to make vacation planning as simple as possible, which is demonstrated by its straightforward website and approach to travel. Customers can find verified  travel agents near them by typing in their zip code. By using actual travel agents via Vacation.com, travelers will be able to make custom plans with a human being versus an automated system.

Social Media Presence

Vacation.com is active on Facebook and Twitter. The company typically responds to customer questions and concerns quickly on social media.

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The Bad

• No online booking
• No mobile app
• No rewards plan
• Lack of information

No Online Booking

Although Vacation.com puts its emphasis on providing its customers with actual human help when planning a trip, the company does not allow customers to book anything online, which can be incredibly inconvenient.

No Mobile App

Vacation.com does not provide its customers with a mobile app.

No Rewards Program

Vacation.com does not offer a rewards program of any kind.

Lack of Information

Vacation.com is not transparent about a number of important points. For example, the company has not disclosed which travel services it offers, exactly which booking options it offers, whether or not it offers travel protection, and whether or not it has received any accreditations.

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The Bottom Line

Vacation.com has a decent social media presence and provides its customers with actual human help when planning a trip. However, the company does not offer online booking, a mobile app, or a rewards program. Additionally, there are several details that Vacation.com has not disclosed about its offerings.