TripAdvisor

Author: Kalicia Bateman

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The Good

• Travel services
• Mobile app
• Community

Travel Services

TripAdvisor pulls from thousands of airline and travel sites to provide travelers with up-to-date information. Customers can book flights, hotels, and cruises using the company's platform.

Mobile App

TripAdvisor offers a free mobile app that customers can download onto their Apple and Android devices. Using the mobile app, customers can search for accommodations, book services, manage arrangements, receive status updates, and access informational resources on the go.

Community

A unique thing about TripAdvisor is that it provides an online travel community comprised of real travelers. Using TripAdvisor's community forum, travelers can read and leave reviews, compare prices, ask questions, and receive tips and advice from individuals who have already visited specific destinations.

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The Bad

• Online booking only
• No rewards plan
• No travel insurance
• No accreditations

Online Booking Only

TripAdvisor only allows customers to book online and does not provide over-the-phone or in-person booking options.

No Rewards Plan

Unfortunately, TripAdvisor does not provide a rewards program for its customers to participate in.

No Travel Insurance

TripAdvisor does not offer travel protection to cover its customers.

No Accreditations

TripAdvisor has not been accredited by any major travel organizations.

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The Bottom Line

TripAdvisor offers multiple travel services, a mobile app, and an online community of travelers. However, the company only allows online booking and does not provide a rewards plan or travel insurance to its customers.