Expedia
Author: Kalicia Bateman
Expedia is an online travel agency with the focus of making it easy for both the frequent traveler and the first-time traveler to plan trips and find information about hotels, car rentals, cruises and flights. Vacation packages are one of services Expedia provides with the goal of helping world explorers get the best discounts possible.
The travel site has more than 20 sites around the world with offers designed to meet the needs of travelers, whether they’re from Japan or Mexico. Expedia helps travelers find the best activities possible, regardless of the city they’re visiting, as well as providing regular vacation deals.
The Good
- Innovative Technology
- Mobile App
- Rewards Program
- Travel Protection
- Customer Support
- Partners
Innovative Technology
As one of the leading travel sites in the world, Expedia has been able to help thousands of travelers with their booking needs. Its innovative technology allows the company to pull data and pricing information from thousands of traveling and airfare sites which, in turn, is presented to the traveler for instant comparison.
Mobile App
Expedial seeks to ease the regular pains that come with travel planning by providing an app for both Android and Apple users. The company's mobile app allows travelers to book airline tickets, tour tickets, museum tickets, and theme park tickets on the go.
Rewards Program
Expedia has a three-tier rewards program in place that rewards customers with points for every dollar spent on flights, hotels, and activities.
Travel Protection
Expedia offers protection plans on flights, hotels, rental cars, and cruises. These protection plans are insured by Transamerica and will cover up to the total vacation cost in the event of a trip cancellation or interruption.
Customer Support
Expedia offers support for online flight check-ins, flights changes, flight cancellations, changes in hotel bookings. The company's online support platform allows travelers to narrow their help needs by topic (i.e. flights, hotels, vacation packages). If online resources are not enough, customers can either email Expedia or get a callback.
Partners
Expedia has several partners, including Egencia Business Travel, Hotels.com, Venere, Hotwire, CitySearch, Online Shopping, HomeAdvisor, Shoebuy.com, TicketWeb, and Expedia CruiseShipCenters.
The Bad
- Lack of Booking Options
Lack of Booking Options
Expedia only allows customers to book online and does not offer phone or in-person booking options.
The Bottom Line
Expedia offers a rewards program, travel protection, and a mobile app. However, the company only offers online booking and does not allow customers to book over the phone or in person.
