Airbnb

Author: Kalicia Bateman

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The Good

• Unique listings
• Online booking
• Mobile app

Unique Listings

Airbnb offers a unique experience to those looking to stray from the typical hotel perspective of traveling. The company allows customers to book apartments, town homes, condos, houses, villas, and castles through a network of "hosts," who must qualify to list their properties on Airbnb. These hosts can be found in the U.S. and internationally. The ability for customers to book properties not found with any other travel agency and stay in the middle of a big city or off in a small, rural town is something that makes Airbnb stand out from traditional booking bureaus.

Online Booking

Airbnb offers online booking, which makes the process simple and convenient for most consumers.

Mobile App

Airbnb offers a mobile app that can be downloaded to Apple and Android devices. Customers can use the mobile app to message hosts, book and view itineraries, and rate their stays.

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The Bad

• Lack of travel services
• No rewards program
• No travel insurance

Lack of Travel Services

Although Airbnb gives customers the ability to book a number of unique lodging accommodations, the company does not allow customers to book flights, car rentals, cruises, or vacation packages.

No Rewards Program

Unfortunately, Airbnb does not offer a rewards program for customers to participate in.

No Travel Insurance

Airbnb does not offer travel protection to cover its customers while they are on a trip.

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The Bottom Line

Airbnb offers thousands of unique listings, online booking options, and a mobile app. However, Airbnb's travel services are limited and the company does not offer a rewards program or travel insurance.