Geek Squad offers some of the lowest prices in the tech support business, with basic tech support services starting at $9.99 per month. This price point is less than half of what other companies charge for tech support, and comes with a full suite of service features, including premium internet security software at no extra charge, virus removal, and 24/7 support.

Variety of Device Coverage

In addition to computers and tablets, Geek Squad supports the following consumer electronics:

Appliances
Cameras & Camcorders
Car & GPS
Cell Phones
Connected Home
Portable Audio
TVs & Home Theater
Video Gaming
Wearable Technology

Multiple Support Options

Geek Squad customers have multiple channels through which to access tech support. They can schedule a time to visit a Geek Squad "precinct" at any Best Buy location throughout the U.S., Canada, Puerto Rico, and the Netherlands. Geek Squad precincts can also be found at select FedEx Office locations. If you have a device that is difficult to remove from your home (e.g., a desktop computer), Geek Squad representatives will come to you and fix your device on-site. Customers may also receive support remotely through their Internet connection, or chat with an agent over the phone.

Data Recovery Services Offered

Geek Squad is one of the few tech support services we've reviewed that offers data recovery services, meaning if your device's drive has been reformatted, its files deleted, overwritten, or corrupted in anyway, or if the device itself has been damaged, Geek Squad will employ every available resource to ensure that your photos, documents, and music are recovered.

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The Bad

Limited device support
Brand exclusions on some offers
Expensive data recovery
Missing service features

Limited Device Support

While Geek Squad does offer exception services, its tech support plan only covers up to three devices. What more, tech support protection cannot be transferred to other devices, meaning you'll have to pay extra for more than three devices.

Brand Exclusions on Some Offers

Geek Squad offers a $100 discount on its one-, two-, or three-year plans when you buy a laptop, desktop, or tablet; however, this deal excludes Apple products and packages.

Expensive Data Recovery

Very few companies offer true data recovery, in part because of the resources it requires. Consequently, Geek Squad's data recovery services are very expensive. In addition to a $49.99 in-store diagnostic fee-where an agent will survey the level of data recovery that is required-customers will also have to pay one of the following fees for data recovery:

Level 1: $200

Handled in-store, covers data accidentally deleted from a working drive, or data that was lost due to the drive being reformatted

Level 2: $450

Handled at Geek Squad City, covers file system corruption, or files that were deleted/overwritten

Level 2 Advanced: $550

Handled at Geek Squad City, covers more severe file system issues, or light hardware/mechanical issues with the device itself

Level 3: $1,450

Handled at Geek Squad City, covers the most severe file system and software issues, as well as failed or damaged hard drives

Missing Service Features

Geek Squad does not offer a free trial with its services, but rather charges $99.99 for a one-time fix. Additionally, Geek Squad does not offer its services to businesses, small or large, but provides exclusive service to individual consumers.

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The Bottom Line

Geek Squad has earned our top spot because it offers a full array of tech support services on a wide range of devices for a reasonable fee of $9.99 per month. We also like that the service is willing to send agents directly to customer homes in the event of a tech support emergency; however, Geek Squad places strict limitations on the number of devices included on a single plan, and its data recovery option can be pricey in some cases. That being said, we can with confidence recommend Geek Squad to anyone seeking affordable, yet comprehensive tech support services.

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User Reviews

Star Rating

4.1

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63 Reviews

Review Breakdown

5 grade

65%

4 grade

14%

3 grade

2 grade

1 grade

16%

Sentiment Criteria

Value

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Service

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Eddie Rios Ogden, UT

Geek Squad is such a valuable service that I use it often. Many times a tech problem may be complex to the layman, but easy for the Geek Squad to find. They are experienced experts at install of equipment as well. They are trusted and very knowledgable.

6 years ago

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Sharae Milwaukee, WI

I would like to thank Agent LaMarcus S for a doing a marvelous job on helping me with my new laptop! His personality and customer service skills speaks for itself. He is by far my favorite person on the Geek Squad! Anyone that needs help with tech support at Best Buy on Mayfair Road, please go see him!

6 years ago

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Hunter Kasprzyk Gilbert, AZ

I have used Geek Squad multiple times because they are close to me and they have never let me down. One time they took much longer than what was originally planned but I'm sure this was unavoidable and at the end of the day they did their job.

8 years ago

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Jared Provo, UT

Geek Squad has helped me several times in the past. They always take time to listen to my issue and explain it to me simply. They are transparent with their services. One of the things that sold me on them was when a Geek Squad member told me how much they could provide a service for and and told me of an alternative way I could do it myself that was less expensive. I will go to them in the future when I need to!

5 years ago

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Mildred Carter Woodbridge, VA

I was very fortunate to have a warranty on 2 of my computers. The first one, the backspace key of all things came off on a laptop. They had to send it out to replace the keyboard but it was a pretty painless process. For my desktop, the hard drive and the motherboard both went out at the same time. They replaced both and even upgraded my operating system to Windows 8.1 (from Windows 8) as part of the process in getting everything up and running.

7 years ago

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Jacinda E Sandy, UT

The geek squad saved my blue screen laptop. I had some really important school on there when the blue screen popped up. They helped get my laptop back to functioning shape for a decent price and a timely manner

8 years ago

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Valerie Gundersen American Fork, UT

Geek Squad has always been able to help me with my laptop issues! I would recommend Geek Quad service to anyone with a computer. Their service helps to keep a computer running smoothly!

8 years ago

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Kaylee Gay Columbia, MO

Geek Squad helped me set up my computer when I first got it for college. They also helped me when I got my computer hacked and made sure that I had protective firewalls to keep it from happening again. Geek squad is very convenient and affordable to do the services that they do!

4 years ago

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Sydney Charleston South Jordan, UT

I would highly recommend Geek Squad, I was having some computer issues and he was able to fix the problem very quickly. He was so professional and an extremely nice guy. Very trustworthy. I am so happy now to have my problem fixed.

5 years ago

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Gabe Burton Riverton, UT

I wanted to get a new backup camera installed on my car, after looking at Amazon I was recommended to try the Geek Squad. I talked to Joseph and he told me to come to the store so they could install it there. It only took 3 minutes and I am very pleased with the help I was given. 5 stars. AMAZING customer service.

5 years ago

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Jaci Rhoades Bryant, AR

I can't tell you how many times I've had to call geek squad. Every time they're able to walk me through my issues. They make it very easy during a stressful time for me.

4 years ago

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Jaelyn Morris Tallahassee, FL

Geek Squad has great coverage on electronics. When I cracked my phone screen, Geek Squad was able to fix it for a low price since I had coverage through them. I get Geek Squad protection plans for all electronics I get.

4 years ago

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Claudine Doyle CA

Love the geek squad!!! I try to buy all of my appliances from Bestbuy because the geek squad and total tech support is top notch!!! They’ve been great with my computers, laptops, fridges etc. Highly recommend.

4 years ago

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Janan Grange Pleasant Grove, UT

I've had to use Geek Squad a few times this last year when I broke my Iphone Screen. They were quick and an easy alternative to using the Apple store as they were located in our nearest Best Buy.

4 years ago

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J B Sandy, UT

These fine techs have saved my computer on more than one occasion! I recommend them for hard drive recovery when the basics fail you on your own. They have the tools to get your data back!

4 years ago Edited January 24, 2022

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Connor Smith Port Saint Lucie, FL

I have used Geek Squad a few times. I have a business and you can call 24/7 if there is a problem to get it fixed. Also good to drop computer off to have it repaired. The are quick to help

4 years ago

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Matthew Carbaugh Herndon, VA

When shopping around for computer repair the customer service at Geek squad was very helpful in that they suggested some possible problems, ultimately went with micro center though due to pricing.

7 years ago

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Anoushka Ahuja Orlando, FL

I used Geek squad when my computer stopped working, they were great and fixed it like Briana new! There was a virus that they were able to remove.

4 years ago

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Abigail Land Tallahassee, FL

Super helpful and worth the price. Won't charge you for simple problems that they can easily fix. Great customer service.

4 years ago

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emblair Herriman, UT

My computer crashed with all the photos from the first few years of my daughter's life. Geek Squad saved me with a recovery of so many irreplaceable memories. Thank you!

4 years ago

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Elisabeth Kinghorn Nakhon Sawan, 60

Geek Squad is my favorite place to go with electronic issues. The staff is always extremely friendly and always does a good job solving my electronic issues

5 years ago

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Patrick Curry Salt Lake City, UT

Love Geek Squad and their response time. Have had stuff repaired and upgraded and they have been great to work with and great customer service at a good price

6 years ago

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Fernando Delgado Tempe, AZ

I used Geek Squad at Best Buy to fix my laptop and they did a great job and got it back to work like it new. I would used the service again if needed to.

7 years ago

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North Florida Wildliife Center Tallahassee, FL

Always very helpful, loved that I could get their protection with my best buy products and they make house calls! So awesome.

4 years ago

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Eliana Randall Sandy, UT

I went to Geek Squad for help with my AirPods. When they weren’t able to fix the problem they honored the warranty and ordered me knew AirPods.

4 years ago

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Maria West Valley City, UT

I’ve use this service when I had trouble with my computer that I bought from Best Buy and they where great fixed my issue that same day

6 years ago

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JP Herriman, UT

Great people to work with. Explained everything really well. Gave a good time frame of when computer would be done and repaired.

6 years ago

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Bianca Chipley, FL

I always choose Geek Squad when I need help fixing ym devices, they worked wonders on my MacBook from the 2000's!

4 years ago

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amari sims Windermere, FL

Geek squad has been super helpful with troubleshooting my electronic devices and fixing the screen on my MacBook Pro.

4 years ago Edited November 8, 2021

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Morgan whiting Los Angeles, CA

I used the Geek Squad at Best Buy when I had an issue with my computer. They were able to fix the problem in no time.

6 years ago

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Darius Williams Alexandria, VA

have had to use this service once when i bough my laptop from best buy. The service was very professional

7 years ago

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Kayla M. Tallahassee, FL

I love Geel squad. I once had a broken laptop and they fixed it. It was as if it was brand new

4 years ago

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Alancea Gonzalez Tallahassee, FL

Great customer service and great help with fixing my computer problems in a timely matter.

4 years ago

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Emily Grossman Houston, TX

Use geek squad for all of you tech needs they know what they are talking about! Very professional

5 years ago

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Laurie Keister Saint Paul, MN

Great job in setting up my computer!!!!!

4 years ago

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Grossarth Family Herriman, UT

Provided helpful instructions for our computer.

4 years ago Edited January 25, 2022

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Philip Ciarco Orlando, FL

Great customer service. Fixed my computer problem in less then a day!

4 years ago

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Lindsey Haight Logan, UT

They were super helpful when my laptop broke. I would go to them again.

4 years ago

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Alexism3201 Bonifay, FL

Geek squad was so helpful when my laptop stopped working.

4 years ago

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Rachel Sharp

Always helpful when I have an issue that needs fixed

4 years ago

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Amber Williams Salt Lake City, UT

They were able to solve all of my issues with my computer

5 years ago