Name: Tax Defense Network
Rating: 4.0

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Kenetha/Succor Building Services,Inc Lakeland, FL

They worked very hard to resolve my issues

8 years ago

Reply from Tax Defense Network

Hi Kenetha,

We love hearing that we could help resolve your issue. Thank you for taking the time to leave your feedback.

Jul. 20th, 2018

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Richard Thompson Clovis, CA

They did great got me on an uncollectable statued

8 years ago

Reply from Tax Defense Network

Hi Richard,
Thank you for your awesome review. We loving hearing great success stories like this one.

Jul. 11th, 2018

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J

Thorough and good understanding of taxes

8 years ago

Reply from Tax Defense Network

J, thank you for the review! Please let us know if we can of any additional assistance.

Jul. 9th, 2018

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Anonymous

Paying a lot, and though I got somewhat of a solution that I pushed for

8 years ago

Reply from Tax Defense Network

We are happy to hear we were able to achieve a solution for your case, please contact us at 877-856-5118 if you would like to discuss in more detail.

Jul. 9th, 2018

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Jeff

It was because they did not finish the job after promising items still not complete

8 years ago

Reply from Tax Defense Network

Hi Jeff, Please contact us at 877-856-5118 and one of our Client Experience experts will be glad to review your case.

Jul. 9th, 2018

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DNP

They got docked 2 stars bc they lose my paperwork EVERY year until the last minute (when I call).

8 years ago

Reply from Tax Defense Network

We apologize for this issue regarding your paperwork, please contact us at 877-856-5118 if you would like to discuss in more detail.

Jul. 9th, 2018

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Guy Sanders

They don't ask you question about your taxes, don't keep you involved in the preparation of your taxes

8 years ago

Reply from Tax Defense Network

Guy, we are sorry this was your experience with Tax Defense Network and would like to discuss further to ensure we did all we were able to do in order to help with your situation. Please contact us at 877-856-5118 and one of our Client Experience experts will be glad to review your case.

Jul. 9th, 2018

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Unhappy customer Redding, CA

I don't feel I could have accomplished the same results, a payment plan. Nothing was reduced. Now I have an additional payment for there service

8 years ago

Reply from Tax Defense Network

We appreciate your feedback and would like to hear more about your situation. If you would like, please contact us at 877-856-5118 so we can discuss in more detail.

Jun. 18th, 2018

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Jesse Taylor Avondale, AZ

excellent service during the confusion of purchasing a hous

8 years ago

Reply from Tax Defense Network

Jesse,
we LOVE hearing this. I know for a fact that our team will love hearing this.

Thank you so much for your feedback.

Nov. 1st, 2018

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Anonymous Libby, MT

They did what I asked of them. We just needed a little guidance with our tax situation.

8 years ago

Reply from Tax Defense Network

We appreciate the feedback. If you would like, please contact me at 904-309-7859 to let us know if there was anything else would could have done to make your experience better.

Jun. 6th, 2018

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Jason Chandler Clarksville, TN

I went to them because I had a lien on my house. They are horrible though. I still have a lien and we started this whole process some years ago.

8 years ago

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Jimmy Harris Mesquite, TX

I thought they would help me get my taxes filed up with the IRS but they did nothing for me, they are not really worth it.

8 years ago

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B Wells Pittsburgh, PA

Very thorough and accurate handling of case and resolving ongoing issues.

8 years ago

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X Big Flats, NY

They did absolutely nothing to help me. Leon's were still,placed on my property and I had to get help from another resource.

8 years ago

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Simone

Did what they promised however communications can be improved

8 years ago

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PL Marysville, CA

Appreciated the level of patience and courtesy.

8 years ago

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laura s Vallejo, CA

i'm still paying past taxes even though being told I was in an uncollectable state...

8 years ago

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Kyle Hall Birmingham, AL

The outcome was good but the communication could be improved.

8 years ago

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Rene

Real professional, honest, capable and transparent people

8 years ago

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JLH

Keep in contact. Explain details. Friendly agents.

8 years ago

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DBurns

Worked on getting my taxes done and negotiating a payment plan with the IRS

8 years ago

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Cindy Bryson

Paid them a lot of money and really ended up owing the same amount as originally owed. The money I paid them could have gone to the IRS.

8 years ago

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Anonymous

TDN truly understood my tax problems and explained everything in detail.

8 years ago

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Alexandria Morris

They take the pressure off me trying to reason with the IRS

8 years ago

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DeeDee Moore

DeeDee M was very helpful, understanding and patient.

8 years ago

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Colette R.

really helped with a tough, prolonged case

8 years ago

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Bad work

Because i pay them all that money and still own the irs.and!they as me to pay them more money to gix what they did not FIXS IN THE beginning

8 years ago

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Felix B. Galaviz

They were very helpful and patient with me.

8 years ago

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Donna E.

They handled my tax issue promptly and efficiently.

8 years ago

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Dan P

They were professional and handled my case quickly

8 years ago

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John Smith

Too expensive for the service rendered. Very highly interest rate and not much work was done.

8 years ago

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Jim Esposito

Delivered what they promised, excellent follow up

8 years ago

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Steve Shates

The initial agent assigned to my case was not very good at all.

8 years ago

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Ricky

I am not sure that I would not have goten the same outcome, payment, as the network got for me

8 years ago

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Barbara Port Saint Lucie, FL

Professional and prompt service. One on one help.

8 years ago

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Neal Falk Mauston, WI

Great service but didn't reduce our debt!!!

8 years ago

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Debbie Oakland, CA

Very efficient and trustworthy. Reliable and prompt.

8 years ago

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Fair

Not enough follow up on the progress of dealing with the irs

8 years ago

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Tonya T Nunnally Danville, VA

A friend told me about them so I went with it. They were friendly and the service was good.

8 years ago

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Kato Carr Summerville, SC

Denise was excellent!!!!! She kept in touch and she got our situation resolved quickly and efficiently!!!!!

4 years ago

Reply from Tax Defense Network

Thank you for this wonderful review, Kato. We are happy to have been your choice of tax resolution specialists!

Mar. 3rd, 2022

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Rnmomof5 Milwaukee, WI

We paid $6000 for Tax Defense Network to arrange a payment plan In August 2021 we received an email saying the last return from 2019 had been filed and our contract was closed. THEY LIED. The IRS sent us a bill two days ago wanting $29000 by March 7, 2022 and TDN is saying it's our fault although I have their email stating they had filed.

4 years ago

Reply from Tax Defense Network

Hello, LeEllon. As previously discussed with our Client Care Team, our team has completed all contracted services accurately and accordingly. Unfortunately, the error has fallen on the side of the IRS due to a delay in processing your resolution. Please keep in mind that you are not the only taxpayer impacted by IRS delays at this time, and this is something that our team takes very seriously.
As promised, our team is working on your behalf to resolve this matter with the IRS. If you have any questions or concerns regarding this process, please feel free to contact our team directly, as our top priority is assisting you and ensuring your resolution is properly coded.

Feb. 22nd, 2022

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First Last

They really made me feel like I was going to be ok after using them. Then the IRS put a lien on my house anyway after they told me it was now non collectable. Didn't tell me until I called after receiving a letter from the IRS that there was nothing they could do about that. Now I'm back at square one. Wasted 2k for nothing. Horrible.

4 years ago

Reply from Tax Defense Network

Our team takes all client concerns very seriously and will always take advantage of an opportunity to improve our client's experiences. We are, however, unable to identify you based on the information provided. To assist you further, we ask that you contact our Client Care Team directly at (877) 856-5118, so we may assist you further.
We look forward to speaking with you and providing a satisfying resolution for this matter!

Feb. 16th, 2022

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Main St Bailout TV New Orleans, LA

Horrible service. After 6 months of stringing me along I had to threaten to sue them to get a refund. I know others who have also had poor experiences with TDN. In addition, just take a look at the numerous negative reviews on the Better Business Bureau page.

4 years ago

Reply from Tax Defense Network

Thank you for providing this feedback about your TDN experience. We want you to know that we consider our client feedback to be an invaluable tool crucial to the improvement of our services. We are disappointed to hear that you felt our services weren't of value to you. We can assure you that our team will be utilizing this information to create better client experiences in the future.

We would also like our clients to know that if at any point they have a servicing concern they would like to address with us, they may do so by contacting our Client Care Team directly at (877) 856-5118. We take our client concerns very seriously and will always appreciate the opportunity to make things right!

Jan. 3rd, 2022

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Chris Hester Miamisburg, OH

$2500 to make a phone call to irs . Lowered monthly payment , but extended term by 3 more years. Been almost 2 months and still now clue exactly what I owe. I 2ould not recommend using this company. I could have done what they done by making a phone call myself to IRS.

4 years ago

Reply from Tax Defense Network

Hello, Chris. We are sorry to hear that you are dissatisfied with your TDN services. While our team will always work to reduce a client's debt, unfortunately, not all clients qualify for the reductions they are hoping for. While a reduction in monthly payment may be of benefit to you, we understand you were expecting more from your resolution options. We're saddened to know that this had such a negative impact on your perception of our services. We truly value all of our client feedback and will certainly use this information to determine how we can create better client experiences in the future. Thank you for taking the time to provide this feedback, Chris!

Dec. 15th, 2021

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Sandy Porter Clarksville, TN

I had two people work with me however Marchell B rocked it!!! Marchell was friendly, on time, direct and passionate about helping me with my case.

5 years ago

Reply from Tax Defense Network

Hello, Sandy. Thank you for your kind words. We're glad that Marchell and MoneySolver were able to assist you!

Feb. 1st, 2021

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Seth Smith La Vernia, TX

Extremely professional, they not only explained my case in details that made sense, but completed it promptly.

5 years ago

Reply from Tax Defense Network

Seth, we appreciate you taking the time to share your positive feedback with us. It was a pleasure helping you resolve your tax concerns and we hope that you come back to us for your future tax filing needs.

Feb. 1st, 2021

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Dee Phelps Lafayette, IN

Brittany B was always very nice to me and helpful. She was great to work with. I would recommend her to anyone

5 years ago Edited September 14, 2021

Reply from Tax Defense Network

Hi, Dee. Thank you for this incredible review! We truly appreciate our clients taking the time to provide such positive feedback. We are happy that Britney was able to make this such a positive experience for you.

Dec. 28th, 2020

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Melissa Bellamy ,

It took a while for me to get started the team and company was very supportive and patient thank you

5 years ago

Reply from Tax Defense Network

Hello, Melissa. We understand that these situations can be difficult and we're happy to have been able to assist you. We sincerely appreciate your feedback!

Nov. 30th, 2020

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DONNA ANDRES St Louis, MO

John has been the best in my experience, always timely, efficient, knowledgeable and provided great service.

5 years ago Edited September 14, 2021

Reply from Tax Defense Network

Hi, Donna. We're glad to hear that John made this a positive experience for you. We sincerely appreciate your feedback and are happy to have been able to assist you!

Nov. 18th, 2020

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E Buford Pittsburgh, PA

My experience was fantastic, especially due to the thorough professionalism of Tax Analyst Stephanie T!!!!!!!

5 years ago

Reply from Tax Defense Network

Thank you for the positive review. Our team takes great pride in helping people, just like you, find the best solutions for their tax problems. We are so happy that you were pleased with our service.

Oct. 28th, 2020