Name: Optima Tax Relief
Rating: 4.4

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Verified Customer

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Timothy O'Neill Henderson, NV

The knowledge that the entire staff was able to relay to me as your customer

7 years ago

Reply from Optima Tax Relief

Excellent, Mr. O'Neill. Please enjoy your victory!

Apr. 22nd, 2019

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Verified Customer

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Ronald Freudenthaler Carol Stream, IL

Excellent outcome from Optima Tax Relief in handling my case before the IRS.

7 years ago

Reply from Optima Tax Relief

Thank you Mr. Freudenthaler, we are always happy to hear from our clients. Thanks for the feedback!

Apr. 15th, 2019

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Verified Customer

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Gloria G. Rancho Cucamonga, CA

My tax balance was over $23K. They got me a settlement of $100

7 years ago

Reply from Optima Tax Relief

Wow! What a resolution, Ms. Gloria - it's the stuff of dreams! Thanks for working with us, and please enjoy that excellent resolution! Guess you can kiss those tax debt worries goodbye!

Apr. 9th, 2019

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Verified Customer

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william barabash Kingsport, TN

they are very good at what they do and there service is great

7 years ago

Reply from Optima Tax Relief

Thank you Mr. Barabash! It's a pleasure to hear back from you. We certainly appreciate your feedback.

Apr. 9th, 2019

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Verified Customer

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Robert Barrett

I'm on a payment plan I can afford, and that takes a Great Wait off My Mind

7 years ago

Reply from Optima Tax Relief

We're so thrilled to hear that!

Mar. 27th, 2019

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Verified Customer

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Valentino Pinckney

Great and fast service with constant feedback and status updates

7 years ago

Reply from Optima Tax Relief

Excellent to hear, Mr. Pinckney! Thank you for the feedback - we pride ourselves on transparency and excellent customer service, every time.

Mar. 13th, 2019

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Verified Customer

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Rick ashford

Very friendly service and they helped me with what ever I need

7 years ago

Reply from Optima Tax Relief

Excellent to hear, Mr. Ashford. We've enjoyed working together.

Mar. 13th, 2019

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Verified Customer

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Derrick Lofton

They handled my case effectively even with my hectic schedule.

7 years ago

Reply from Optima Tax Relief

Great to hear, Mr. Lofton. We always aim to please! We're glad we were able to help cater to your "hectic schedule."

Mar. 13th, 2019

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Verified Customer

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Mike

Numerous mistakes were made in first 1.5 years working with multiple reps. Two were removed from working with us as a result of their incompetence.

7 years ago

Reply from Optima Tax Relief

We take all our clients' concerns very seriously and it is always our intention to provide everyone the highest standard of customer service and consideration. We sincerely appreciate the feedback you provided, as we take all our clients’ concerns very seriously. In light of receiving your review, in order to locate your file, we would need to be provided with some additional info; such as, the name or email address that is on your file with us. If you feel uncomfortable giving out your info, you can call our customer service line at (800) 536-0734 and ask to be transferred to our Quality Assurance Department. One of our Quality Assurance Specialists will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around. Thank you.

Feb. 27th, 2019

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Verified Customer

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shanda seyfried

They were extremely helpful every step of the way and very compassionate.

7 years ago

Reply from Optima Tax Relief

We always make it a point to put our clients first because we understand how stressful it is to deal with a tax burden. Thank your kind words!

Feb. 28th, 2019

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Verified Customer

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David Elvenholl

They are very quick and proficient at answering any of my questions

7 years ago

Reply from Optima Tax Relief

Hi Mr. Elvenholl, thanks for the great feedback! We wish you well.

Feb. 28th, 2019

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Verified Customer

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Terry

They were very helpful and my total bill I owe was $12,000 and only had to pay was $50

7 years ago

Reply from Optima Tax Relief

Wow! What a fantastic resolution, Terry. We're so happy to hear that.

Feb. 20th, 2019

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Verified Customer

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Good Service

Good service, helpful staff that explained everything to understanding.

7 years ago

Reply from Optima Tax Relief

Thank you for the great feedback! We strive for excellent communication with our clients.

Jan. 30th, 2019

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Verified Customer

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Greg Miller

Helped me immensely , got my debt from 18k to 500$ + the fer was well worth it

7 years ago

Reply from Optima Tax Relief

Hi Mr. Miller, that sounds like a fantastic resolution! We're glad you're happy with our services, and we thank you for the review! Wishing you well and Happy Holidays.

Dec. 26th, 2018

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Verified Customer

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Slaven

They went above and beyond to help me. Really lowered my tax debt.

7 years ago

Reply from Optima Tax Relief

Sounds like our team to go "above and beyond!" We're wishing you well and we're always here if you need anything. An amazing resolution certainly makes our day!

Jan. 30th, 2019

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Verified Customer

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Rob Arrington

Did a fantastic job helping me with my IRS problems. Very professional.

7 years ago

Reply from Optima Tax Relief

Wow, Mr. Arrington, what a review! Thank you and we're happy to hear you enjoyed your resolution.

Jan. 30th, 2019

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Verified Customer

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Bk Selah, WA

Because they got me a great settlement and I can move on with my life.

7 years ago

Reply from Optima Tax Relief

What a happy ending! We are so glad to have helped you, and sounds like this ended in a fantastic result. We wish you well.

Jan. 23rd, 2019

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Verified Customer

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Tuyet Nguyen Grand Junction, CO

Always nice.Called back promptly. Took care of my tax problem

7 years ago

Reply from Optima Tax Relief

We always aim to make sure our team is in touch with our clients. We are happy to hear you reached a great resolution! Wishing you well.

Jan. 23rd, 2019

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Verified Customer

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Anonymous Hampton, VA

Helped me understand the process through each step & kept me engaged.

7 years ago

Reply from Optima Tax Relief

It's one of our core values to encourage transparency with our clients, so we're happy we were able to do that for you and that you truly felt that from us. We're wishing you the best in moving forward!

Jan. 23rd, 2019

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Verified Customer

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kathie Fort Wayne, IN

Great about answering questions clearly. Super knowledgeable

7 years ago

Reply from Optima Tax Relief

Hi Ms. Kathie, thanks for the positive feedback. We are glad that there were "kind and knowledgeable people helping [you] at every turn, answering every question!" We love to hear that you love our team!

Dec. 18th, 2018

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Verified Customer

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Paulina Scafili West Palm Beach, FL

Their word is their bond and they are professionally astute.

7 years ago

Reply from Optima Tax Relief

Thanks for the feedback, Ms. Scafili! We're glad you found us to be "professional." We certainly appreciated working with you.

Dec. 18th, 2018

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Verified Customer

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Eric Nied Tucson, AZ

Very professional and attentive. Representitives have been very informational.

7 years ago

Reply from Optima Tax Relief

We think so highly of our great team, so it's always fantastic to hear that our clients think the same! We're glad you found our team to be "very professional and attentive," and we wish you the best!

Jan. 17th, 2019

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Verified Customer

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Timothy

It was confusing at 1st, but once assigned a case agent all confusion was alleviated.

7 years ago

Reply from Optima Tax Relief

It can certainly be a "confusing" time, but that's why we exist - we aim to serve you to the best of our abilities. We're glad you enjoyed our service, and we wish you well!

Jan. 2nd, 2019

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Verified Customer

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Derrek M McKeeman

I experienced top level support and follow up with regard to my case.

7 years ago

Reply from Optima Tax Relief

Hi Mr. McKeeman, thanks for the great review. It's a joy to hear that you "experienced top level support." We'll continue to be here for any of your tax needs. Thank you!

Jan. 2nd, 2019

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Verified Customer

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Ruby Guillory

They are able to resolve any problem and answer any questions that arise.

7 years ago

Reply from Optima Tax Relief

Thank you Ms. Guillory, it's great to hear that you found our team to "resolve any problem and answer any questions that arise." We're wishing you well moving forward!

Jan. 2nd, 2019

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Verified Customer

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satisfied

the delivery of the "Relief" was very in tune with what is advertised

7 years ago

Reply from Optima Tax Relief

Thank you - that's great to hear that you found our name to ring true for you.

Jan. 2nd, 2019

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Verified Customer

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Steve Wallin Chickamauga, GA

They where great to work with. Great service, friendly customer service

7 years ago

Reply from Optima Tax Relief

Thanks Mr. Wallin!

Dec. 18th, 2018

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Verified Customer

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Stephen Grady San Jose, CA

They really know what they're doing when it comes to IRS debt!!!

7 years ago

Reply from Optima Tax Relief

Thanks for leaving us a review, Mr. Grady. We certainly appreciate you!

Dec. 18th, 2018

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Verified Customer

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Shawn E Cedar Falls, IA

I think they do a nice job of communicating and keeping you in touch every step of the way

7 years ago

Reply from Optima Tax Relief

Hi Mr. E, thanks for the feedback! We are happy to stay in communication with you, and be there for you "every step of the way." We wish you well.

Dec. 18th, 2018

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Verified Customer

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Ominae Aiono Jr Imperial Beach, CA

Because of them, they were able to reduce my tax liability to practically nil.

7 years ago

Reply from Optima Tax Relief

Hi Mr. Aiono, it's great that you're thrilled with your resolution to "practically nil." We wish you the best moving forward!

Dec. 18th, 2018

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Verified Customer

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Anonymous Newnan, GA

It is very ambiguous. I you make enough money you will need to pay back everything. The ads you here are misleading

7 years ago

Reply from Optima Tax Relief

Thanks for your review!

Dec. 20th, 2018

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Verified Customer

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Zulima pubaila

Highly professional, know the job, do their best to come with high end results

7 years ago

Reply from Optima Tax Relief

Thank you - we are certainly glad to hear that. We appreciate that you found our team to be "highly professional" and that they did their "best" with "high end results." We wish you well moving forward!

Dec. 20th, 2018

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Verified Customer

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Rick Montevideo, MN

They took care.of.everything for me and gave me the piece of mind

7 years ago

Reply from Optima Tax Relief

Hi Rick, thanks for the great feedback! We're glad you have "piece of mind" after working with us. We enjoyed working with you, and we wish you well.

Dec. 20th, 2018

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Verified Customer

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anonymous Phoenix, AZ

Great service, they were very reassuring, and saved me thousands of dollars

7 years ago

Reply from Optima Tax Relief

Thank you! We are so happy to hear that you found us to be "very reassuring" and have "great service." Saving "thousands of dollars" is pretty great too! We wish you the best moving forward.

Dec. 20th, 2018

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Verified Customer

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Lisa P. Oklahoma City, OK

Really helped me with my tax issues and staying in compliance with IRS

8 years ago

Reply from Optima Tax Relief

Hi Ms. P, thank you to you and your husband for trusting Optima. We were happy to have helped you and provide “less stress in dealing with the IRS” as well! Thank you for the recommendation, and we wish you well.

Mar. 13th, 2018

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Verified Customer

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Thomas Mountain Home, AR

Easy to communicate. All my documentation was t,here for me.

8 years ago

Reply from Optima Tax Relief

Thanks Thomas, we appreciate you providing feedback!

Oct. 9th, 2018

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Verified Customer

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Jay San Diego, CA

They did a good job for me be kept my tax debt from about 80,000 down to $150 settlement

8 years ago

Reply from Optima Tax Relief

What a resolution! We're glad you're happy with it. Thanks for the great feedback, and we wish you the best!

Oct. 17th, 2018

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Verified Customer

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Marty Wilmington, DE

They were very helpful and the people that I dealt with were wonderful.

8 years ago

Reply from Optima Tax Relief

Thanks for the kind feedback, Marty! We wish you well.

Oct. 17th, 2018

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Verified Customer

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Cameka Gordon Hayneville, AL

Extraordinary group of people that actually cares about your needs.

8 years ago

Reply from Optima Tax Relief

Hi Mr. Gordon, thanks for the feedback. We're so happy to hear that you find our team "extraordinary," as we have extraordinary clients! Thank you, and we wish you the best.

Oct. 17th, 2018

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Verified Customer

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Jim Maciejewski Valrico, FL

They were very understandable and addressed all of concerns.

8 years ago

Reply from Optima Tax Relief

Hi Mr. Maciejewski, we’re thrilled to hear that you thought we were “very professional throughout the entire process from start to resolution.” We were also happy to keep you involved in the process, so we’re happy to hear that the “final results were even better than what you thought they would be.” Thank you, and we wish you the best! We’ll let your point of contact know that you enjoyed working with them – we were very happy to work with you, too.

Apr. 6th, 2018

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Non satisfied customer Silver Spring, MD

Because I didn't really get any satisfaction from using them. When it was all said and done I was still in the same situation

8 years ago

Reply from Optima Tax Relief

Thank you for sharing your feedback. We certainly want to stay in communication and work together to find a resolution that addresses your concerns. As we cannot locate you in our records, we encourage you to give us a call at (800) 965-3192, so that we may provide additional assistance and ultimately, a positive experience with us. We thank you for providing the opportunity to work together, and we look forward to speaking with you soon.

Sep. 26th, 2018

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Verified Customer

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Peidro Foreman Red Oak, TX

Did what they said they would do...honest and helped my life out tremendously

8 years ago

Reply from Optima Tax Relief

Thanks for the feedback, Mr. Foreman! We certainly appreciate it and we are thankful for great clients like yourself. We wish you the best moving forward.

Oct. 19th, 2018

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Verified Customer

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Ken M.

Service was good for me. But, I wish I new how long the process was going to take.

8 years ago

Reply from Optima Tax Relief

Thank you, we appreciate your review.

Dec. 20th, 2018

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Verified Customer

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Larry Wallum

They worked wonders and helped aleviate my heavy tax burden.

8 years ago

Reply from Optima Tax Relief

Hi Mr. Wallum, thanks for sharing your feedback with us! While it's unfortunate that you had to experience all of that, we are thrilled to have helped you reach a resolution that has changed your life, so much so that your "life has hope now." We wish you the best!

Jul. 24th, 2018

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Verified Customer

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Steve

Optima Tax bailed me out of a mess, however I didn't find their representives warm & fuzzy

8 years ago

Reply from Optima Tax Relief

Thanks Mr. Steve, and we appreciate the feedback.

Dec. 20th, 2018

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Verified Customer

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Dean Hooker Laporte, MN

Very professional, Optima did the very best job that could be expected

8 years ago

Reply from Optima Tax Relief

Thank you - we aim for professionalism at all times. Wishing you well, Mr. Hooker!

Dec. 20th, 2018

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Verified Customer

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Mark Caldwell

They were quick fast with my account and corrected my Tax return.

8 years ago

Reply from Optima Tax Relief

Thanks Mr. Caldwell!

Dec. 20th, 2018

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Aballplayer2019 Tolleson, AZ

I had Optima up to a couple of days they stop helping because I wouldn’t give them my current girlfriends pay stubs remind you only time they can ask for that optima or IRS is if your married to the person so they cancel the help which wasn’t much . Communication with anyone is horrible as well as the the portal. Waste of time and money wouldn’t recommend it.

4 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Apr. 18th, 2022

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Jamet Teufel Schaumburg, IL

Well where do I start, Well I we started with optimum tax relief and and it's been a couple months , I had to call them threatened to cancel my subscription with them is my subscription with them my account with them account with them plus I've had to pay almost $3500 just to keep things going and after I threatened to do something then they decided they were going to move faster on my account

4 years ago

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Dec. 20th, 2021

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Michelle VanGordon

We were told we had over a $20K debt. We are divorced so paid $1000 to be represented separately. Then were told we needed to pay around $5K each to be represented separately for the same joint debt. We declined. We just received a bill from the IRS - we owe $138.55. What a scam. We want our $1000 back. We didn't have that to spend in the first place.

6 years ago

Reply from Optima Tax Relief

We do everything we can to get the best resolution possible for every one of our valued clients, and because you are one of our valued clients we want to assure you that we worked tirelessly with the IRS on your behalf. Whenever we receive feedback from a client, we appreciate it and we are always willing to revisit the case to determine if there's anything additional we can do to help. That is exactly what we will be doing in your specific situation. We would truly appreciate you giving us another opportunity to speak with you again. At your earliest convenience, you are welcome to call us at 1-800-965-3192 and ask to be connected to the Quality Assurance department. We are looking forward to speaking with you.

Jul. 8th, 2020