Name: Optima Tax Relief
Rating: 4.4

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Jennifer Wade North Reading, MA

This company took so much of my money and time for no end in sight. I was constantly photo copying and sending the same info and paper work over and over. In the end I gave up after a year+ of no outcome. They also state they protect you from the irs while under there investigation! Lie!!!! My accounts were emptied while I was working with them by the irs. I got no refund from them or help with my debt. I was running circles for nothing. When all was said and done it cost well over $10,000 for them to do nothing but make me send them the same papers 400 times. I should have been being paid for the work I put in. It was damn near impossible to get your case worker on the phone and it was never the same person.

8 years ago

Reply from Optima Tax Relief

Hi Ms. Wade, first, thank you for sharing your feedback with us. Feedback is very valued by our team here at Optima, as we take what our clients say very seriously, and work to implement your suggestions immediately. In fact, delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you with additional steps we can take to further assist you with your case. You may also call us at (800) 965-3192. It’s always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you, and hope to resolve any concerns you may have.

Mar. 16th, 2018

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Gary Condoluci Albion, NY

Optima took all the stress away from dealing with a very trying situation. They talked to the IRS so I didn't have to. This made it worth the cost and then some!

8 years ago

Reply from Optima Tax Relief

Hi Mr. Condoluci, we’re so glad we were able to relieve you of your stress with the IRS. Thank you for the kind words and we wish you the best!

Mar. 7th, 2018

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cheyenne wagner Cedarpines Park, CA

This company fired my original rep due to inability to perform to the standards of the position. They never assigned me another worker. When I received the initial review, that I paid $500 for, there was no information regarding the money already paid to the IRS (this part was blank), no information at all regarding state taxes (that portion also was just blank), and no information as to what will be the next steps in the process. They just expect you to keep paying and paying without any information. Please, learn from my mistake and find a rep that will lay out the steps and the costs up front. Do no waste your money here!

8 years ago

Reply from Optima Tax Relief

Hi Ms. Wagner - We take all of our clients' concerns very seriously and seek to solve every issue brought to our attention. We take great pride in having revolutionized the tax resolution industry with our two-step process and providing our clients the best possible service and results. Indeed, delivering excellence to every client is central to our mission. So we would appreciate the opportunity to speak with you directly so we can assist you. We invite you to please contact our Quality Assurance Department at (800) 965-3192 where one of our QA Specialists will happily work thoroughly and diligently to resolve the specifics of your situation. We hope to hear from you soon. Thank you.

Jul. 18th, 2019

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D Grant

Optima Tax Relief were there for me. They were professional and walked me thru every step. They were able to do an Offer in Compromise to lower my tax debt. I highly recommend OTR.

9 years ago

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JR

It has been nearly two years since a family member first signed up with Optima. The net results at this point in time are: - No relief or viable solution offered - Ongoing requests to update information (continually provided) - IRS has levied a tax lien on her house - Her credit rating has been destroyed (she maxed out her credit cards to pay up front fees to Optima - IRS tax burden has INCREASED due to ongoing late fees and interest while nothing gets resolved I contacted the leadership of Optima on her behalf to request a review and help. None of the four officers has ever responded; instead, her case worker has returned the communications, but offered nothing new. If she had know six months into the process that her case was weak, she may have been able to settle with the IRS at that time with family support. Instead she has a higher debt, an IRS lien, destroyed credit rating. All the above is in stark contrast to how Optima promotes their capabilities.

9 years ago

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Annie R Maguatt Louisville, CO

The customer service is excellent. They called me every week until my issue was resolved, They save me thousands of dollars, Thanks Optima Tax Relief.

9 years ago

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Kevin Welch Mobile, AL

Optima tax relief is advertised heavily on the radio and I made the mistake of calling them to help with a tax situation I was facing. I was called repeatedly by a sales person who made many false statements regarding what he would be able to do. I assured him I caould liquidate a 401k and life insurance to pay the debt if needed, but he urged me to pay 2500 to hav them investigate. I reluctantly agreed and let them determine what they could do. The investigation indicated that they would be able to help me reduce what was owed. He asked for an additional sum of thousands of dollars to go to the resolution phase. I was skeptical that they would be able to help that much and asked if I would be better to just use those dollars to pay down the debt. He assurend me they are the very best at what they do and would be able to make it well worth the investment. After years of paperwork, the final resolution was much higher than what I owed when we started due to the delay in working with them. They tried to strongarm me in to removing honest reviews byt halting the process, but ultimately all they did was fill out a few forms. There is very little value in the company and anyone would be better advised to go with a local accountant.

9 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system, but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Mar. 6th, 2019

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Caprice Crowe Chino Hills, CA

Optima was very helpful in clearing up a substantial debt I had with the IRS. It was a very reasonable amount compared to what original debt was. I would recommend their services if you have a issue to settle with the IRS.

9 years ago

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Joseph Greco Los Angeles, CA

My gut told me not to trust this company, especially when my,"So called" account professional was reading from a script. Sounds like a telemarketing firm. They record questions with vague answers and only want your initial $1000.00. They lied about money owed to the IRS to increase there commission. BEWARE!!! They also have an employee, Leo Leon, Executive Relations Specialist, who's sole job is to handle charge backs. Tax resolution does not have to cost this much. Sad, when a companies sole purpose is to rip people off and gain financially from people in need. Call any honest accountant and ask for the truth.

10 years ago

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Lin C Tulsa, OK

Over all it was great to get the 14 year nightmare over. Let's face it, we can't possibly know the tax laws, fortunately there's optima. We can't fix it, but they can. Thank you optima.

10 years ago

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Jesse A. Philadelphia, PA

I am satisfied with the service I received from Optima Tax Relief. My favorite part is when my installment agreement with the IRS was formulated. This is not the end yet. My case is transferred to another department for review if I am qualified for the Fresh Start Program.

10 years ago

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G Anniston, AL

Great service offered a by a great company saved me and my family thousands. Anyone with tax problems should give these guys a chance .I particularly like their convenient payment options.

4 years ago Edited November 22, 2021

Reply from Optima Tax Relief

Our team of tax professionals is here to resolve your tax debt. We’re happy to hear that you had such a great experience with us!

Nov. 22nd, 2021

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silvia Hurtado-lazo West Covina, CA

Communication and clarity on both parts and Great team work!!!

4 years ago

Reply from Optima Tax Relief

Sensational! It always makes us happy to hear that our team was able to provide clarity and assistance on your case! We appreciate your positive review.

Mar. 22nd, 2022

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Verified Customer

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Nerita Johnson Baltimore, MD

Great communication, dedication to helping with Tax problems.

4 years ago

Reply from Optima Tax Relief

We are completely dedicated to assisting taxpayers resolve their tax problems! Thank you for the compliment.

Mar. 22nd, 2022

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Mark Smith Hartford, CT

The program is expensive, but helpful at easing the anxiety of garnishments and losing control of your finances.

4 years ago

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Mar. 10th, 2022

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Donald Robinson Jr Charlotte, NC

People are very helpful, they call to find out more information,

4 years ago

Reply from Optima Tax Relief

We appreciate your positive review! We pride ourselves on providing the best customer service to all our clients.

Mar. 10th, 2022

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Maurice Norman Hazelwood, MO

You guys are very attentive and it makes me feel like you can be trusted

4 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Mar. 10th, 2022

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STEPHANIE MOORE Long Beach, CA

There should be more communication with your client, especially when you haven't received a response to your request.

4 years ago

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Mar. 3rd, 2022

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Randall Scott lundberg Gilbert, AZ

Everything has been great we just wish we would no more what was going on with the resolution.

4 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Feb. 9th, 2022

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Drayton Denson Belleville, IL

A painless and professional atmosphere when you deal with them

4 years ago

Reply from Optima Tax Relief

We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Feb. 9th, 2022

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Joe delario Mansfield, TX

Very knowledgeable seem to be helping me with the tax situation

4 years ago

Reply from Optima Tax Relief

Amazing to hear! We make it our mission to address all our client’s concerns and ensure they understand every step of our process.

Feb. 1st, 2022

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Kenneth C hall Maumelle, AR

easy to work with very professional answered my questions promptly

4 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Jan. 25th, 2022

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Steve Saginaw, MI

They have helped free me from the anxiety of years of tax non-compliance.

4 years ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We’re happy to hear that we were able to assist you.

Jan. 25th, 2022

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Dee Gremling Klamath Falls, OR

So far they have shown compassion, professionalism and great support

4 years ago

Reply from Optima Tax Relief

We truly appreciate having you as a client! We wish you well.

Jan. 25th, 2022

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Heidi Burkhart North Manchester, IN

Sometimes I cannot get a call back but most times my email is answered promptly

4 years ago

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Jan. 25th, 2022

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Jackie McGinnis Leonardtown, MD

Keep asking for stuff I don't have yet, couldn't find third party contact in that was filed originally.

4 years ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We encourage you to reach out to our team so we can address any further questions or concerns that you may have.

Jan. 25th, 2022

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Verified Customer

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Dan Murphy Corpus Christi, TX

Communication was excellent. Service was as expected. I am satisfied.

4 years ago

Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation. We appreciate you sharing your story.

Jan. 25th, 2022

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shawne bradley San Francisco, CA

Great results, excellent communication, good customer service

4 years ago

Reply from Optima Tax Relief

Thank you for the kind review!

Dec. 21st, 2021

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Verified Customer

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Patrick G Grant Gary, IN

Helped me with my tax issue very knowledgeable and what they do thanks again

4 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "very knowledgeable." We'll pass along your kind words!

Dec. 14th, 2021

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Verified Customer

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Clayton Simon Playa Del Rey, CA

TEAM MEMBER WAS COUTEOUS; POLITE; AND ACCURATE TO THE POINT.

4 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "courteous, polite, and accurate." We make it our mission to get people out of collections and compliant with the IRS!

Dec. 7th, 2021

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Jimmie Benally Laguna, NM

I rate them 5 stars for quick services and great communication

4 years ago

Reply from Optima Tax Relief

Amazing to hear! We're overjoyed to hear you had such a great experience with our team.

Dec. 7th, 2021

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June Griswold Wells River, VT

The first conversation with Andrew was very relieving. Very professional.

4 years ago

Reply from Optima Tax Relief

We're happy to hear that our team was able to answer all of your questions. We'll pass along your kind words to our staff.

Dec. 7th, 2021

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dorothy m parker Harvey, LA

I rated a 5 because I feel as though they care about my situation

4 years ago

Reply from Optima Tax Relief

Fantastic to hear! Thank you for the positive review.

Dec. 7th, 2021

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Abel Salinas Panorama City, CA

Because i don't know what i'm doing and they talk me thru it

4 years ago

Reply from Optima Tax Relief

Thank you for the positive review!

Nov. 1st, 2021

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Daniel Washington Fort Myers, FL

They were great from the start. Did not treat me like I was irresponsible.

4 years ago

Reply from Optima Tax Relief

Thank you for your positive review. Our team of tax professionals is here to assist you and answer any of your tax questions!

Nov. 1st, 2021

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Jacobo leanos Joliet, IL

They are friendly, understanding,and attentive with my case

4 years ago

Reply from Optima Tax Relief

Thank you for thinking of our staff as “friendly, understanding, and attentive.” We are happy to have been able to resolve your tax debt!

Nov. 1st, 2021

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James Gainesville, FL

They do as advertised and follow up on all calls and messages

4 years ago

Reply from Optima Tax Relief

Fantastic to hear! Thank you for the positive review.

Nov. 1st, 2021

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David Goodwin Middle River, MD

Knowledgeable professionals who genuinely care about their clients.

5 years ago

Reply from Optima Tax Relief

Our team of tax professionals is here to resolve your tax debt. We’re happy to hear that you had such a great experience with us!

Oct. 6th, 2021

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Charles Delaware Jr Port Arthur, TX

Because the whole process was great and completed in a timely manner.

5 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Oct. 6th, 2021

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Johnel Varnum Canton, NC

They get the job done. They get the very best results accomplished to please everyone.

5 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that we were able to get you compliant with the IRS. We wish you well!

Oct. 6th, 2021

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J. French Hawthorne, CA

Customer Service is amazing, they resolved all my issues. But process is lengthy.

5 years ago

Reply from Optima Tax Relief

Excellent! Thank you for the great review. We take pride in providing our clients with exceptional customer service so we're glad you had a great experience

Sep. 21st, 2021

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Lois Banner Yonkers, NY

They are very professional and they keep me up to date on mycase.

5 years ago

Reply from Optima Tax Relief

Thank you for the great review!

Sep. 21st, 2021

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Melvin W Leeper Jr Upper Marlboro, MD

Very knowledgeable. Always seeking the best solution/option for their clients

5 years ago

Reply from Optima Tax Relief

Thank you for the great review. Our company’s passion is to resolve as much tax debt with the IRS as possible!

Sep. 21st, 2021

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bonnie sheraden Byron, IL

they are always keeping you up to date on every thing they do

5 years ago

Reply from Optima Tax Relief

Fantastic to hear! Thanks for sharing.

Sep. 7th, 2021

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Curl Pat Graham, NC

Not happy with service was not given accurate information.. it's taking forever to get my case settled

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Sep. 7th, 2021

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Verified Customer

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Issac Lopez Buffalo, NY

Sincere professionals that work hard to get things under control.

5 years ago

Reply from Optima Tax Relief

Fantastic to hear! Thank you for the positive review.

Sep. 7th, 2021

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Michael Colton Houston, TX

Condidence get the job done, keep me updated and decrease my stress

5 years ago

Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation. We appreciate you sharing your story.

Sep. 7th, 2021

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Verified Customer

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Terence B Walker Wilmington, DE

They are awesome. They were extremely well prepared and competent

5 years ago

Reply from Optima Tax Relief

We appreciate your positive review! We pride ourselves on providing the best customer service to all our clients.

Sep. 7th, 2021

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DIANE R TRIMBLE Shawnee Mission, KS

Started off great working with David, however, we've had 4 appointments scheduled w/ case managers who were a no show.

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Aug. 26th, 2021

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Verified Customer

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Heidi Lafinier Reno, NV

Very informative I feel like they have my best interests in mind.

5 years ago

Reply from Optima Tax Relief

We appreciate your kind words. Our company’s passion is to resolve as much tax debt with the IRS as possible!

Aug. 25th, 2021