Jackson Hewitt vs H&R Block

after calling to get a price and i explained what i had 1 1099 i was told 59 dollars so i went because i was interested in the advance tax loan for 49 dollars so i thought 100 dollars i could do that well guess what after 500 dollars i was declined the loan they kept my 49 plus the 435 they charged me to file it and i was told i would have an answer on the loan in 1 hour well after 2 day and still no answer i got ahold of the bank and they told me i was declined this place is a racket

I have been using H&R Block for many years now. I've not had a problem with their online service but this year, unlike years in the past, I opted for the optional product of a professional review. Terrible choice. My review is now locked while the reviewer "reviews" it. It has been re-assigned once. They are not only not doing anything with it they aren't communicating with me. I called the main number today and they told me they could reverse it but if they do then it erases every thing I spent hours putting in my self. Avoid the paid reviewer option with H&R block.