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6.1

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 9th, 2022

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The Good

  • Average Prices
  • 24 hour Gate Access
  • Climate Control Available

Average Prices

U-Haul offers storage units at affordable prices. For example, a 10x10 ground level drive-up storage unit is going to cost roughly $90 per month (this can vary slightly depending on location). These prices are low compared to the rest of the storage unit industry. Most U-Haul locations offer its customers with the first-month storage for free, coupled with one-way equipment rentals. No deposit is required, and all payments are made online. Other than the standard dry and clean storage units, additional features that can be purchased includes climate control.

24-Hour Gate Access

While standard front-office hours do exist (for example, from 7am to 7pm - depending on location) U-Haul storage units are available for user access 24/7, including weekends and holidays. Locks are also available for purchase, along with other moving supplies including boxes, tape, and padding. Another benefit of going with U-Haul is your direct access to a wide variety of moving trucks and other equipment.

Climate Control Available

U-Haul provides customers with the option to store their belongings in climate controlled units. This is a valuable amenity, especially for customers who are concerned with leaving their belongings in a unit exposed to extreme changes in temperature or humidity.
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The Bad

  • Only 5 Unit Size Options Available
  • Level of Security Depends on Location
  • No Unit Upkeep
  • Reimbursement Undisclosed

Only Five Unit Size Options Available

U-Haul only offers 5 unit sizes. This is a relatively average amount compared to other competing storage unit companies. The sizes and their descriptions are as follows:
  • 5' x 5' Storage Unit: Designed for those using a trailer (example trailer size 4' x 8') or those looking to store seasonal items.
  • 5' x 10' Storage Unit: Designed for those using a 10' moving truck and are looking to store roughly 1 bedrooms worth of items.
  • 10' x 10' Storage Unit: Designed for roughly 2 bedrooms worth of space, taking up roughly a 17' moving truck.
  • 10' x 15' Storage Unit: Designed for those using a 20' moving truck and roughly 3 bedrooms worth of items.
  • 10' x 20' Storage Unit: Designed for those using a 26' moving truck and up to 4 bedrooms worth of items.

Level of Security Depends on Location

The level of security offered can vary depending on location. Most units typically offer both electronic gates and individually alarmed rooms. Comparing to other competing storage unit companies who may offer video surveillance, individual door alarms, security patrol, etc. this can be less than is desired. Before choosing a storage unit from U-Haul, it would be best to confirm with a representative of the location you're researching to confirm what security options are available.

No Unit Upkeep

Depending on your location, unit upkeep can be a factor. This can vary based on a number of factors, including the age of the unit, the climate the unit is in, etc. While online pictures are a good starting point to seeing what a storage unit has to offer as far as upkeep is concerned, it's strongly recommended to see a storage unit in-person before making any financial commitments.

Reimbursement Undisclosed

Unfortunately, we were unable to confirm any details surrounding potential reimbursement plans.
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The Bottom Line

U-Haul is a well-known brand that specializes in providing moving and storage resources across the country. Its storage units are well priced, payments are accepted online, and they offer 24-hour gate access. U-Haul provides solid storage units due primarily to its affordable pricing and easy access throughout the United States.
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Star Rating

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4.4

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218 Reviews

Review Breakdown

5 grade

56%

4 grade

33%

3 grade

7%

2 grade

3%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Ashley D Tallahassee, FL

I use U-Haul all the time when I am moving. I do think it is the best moving company and their trucks and equipment are extremely helpful. However, it can be a bit expensive and not having free movers to help you with the expenses you pay is not ideal. Moving is tough and while U-Haul makes it much easier, I do believe they should show more care and concern for their customers with free moving help, or at least a fairly cheap one.

4 years ago

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Patrick Orem, UT

It took forever for me to set everything up. It makes so sense that I had to wait so long to set everything up. I stored my clothes here and I was frustrated how long it took to set it all up.

8 years ago

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Leonard Thompson Show Low, AZ

This company is just ehhh. The customer service was ridiculous. They tried to charge me a cleaning fee because there was a little dirt from a move. I laughed and asked for a broom and saved myself money by sweeping it out myself. It took over an hour to take off the cleaning fee from my ticket because I did it myself.

5 years ago

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Tualagi Saint George, UT

this was my last resort, no availability anywhere else for the size i needed. monthly payments were a little expensive. gentleman that showed us the storage was nice and helpful. Storage is nothing special just a big empty dusty space to store our belongings for a few months.

8 years ago

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BaiLeY WiLsOn Dickinson, TX

It’s is so expensive to rent a U-Haul. Moved from Lubbock to Houston and it cost us almost $2,000 for two days. I am amazed at how much the prices keep going up.

5 years ago

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Nathan Barney Jenks, OK

Used to use them a lot more but the trucks seemed to be a bit older and still charged a premium. Plus another rental company seemed to be closer to me the last few places I have lived.

4 years ago

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Dwhoush New Orleans, LA

The facilities that Uhaul has are average. They aren’t anything special and they aren’t very secure. We moved our stuff out of Uhaul to a more secure location. The staff was nice and was able to help me when needed.

6 years ago

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Sheila Saintphar Jacksonville, FL

They charge me a late fee although my card was on file and had the funds to pay for the storage unit I was occupying. They did not refund me my money. Their storage units also had roaches.

6 years ago

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Tom Gourley Pleasant Grove, UT

We used U-Haul storage and were happy with the service we received. The unit was very secure and the area was kept clean. The pricing was fair and we didn't experience any "surprise" price increases while we used them.

6 years ago

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Sarah Kaysville, UT

Last time we got a U-haul it was nice to just be able to rent and use it on our own but it wasn’t super nice and it was kind of messy. We payed for it so I feel like they should at least clean it.

7 years ago

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Brody B Orem, UT

I fell like you overpay for the name. Nothing special from U-Haul storage units. I would say its better to shop around because I am confident you will find a better deal. The customer service was good but price was bad.

7 years ago

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Jason Pyrah Willard, MO

The U-Haul storage unit that I used was clean and provided a safe space for my things to be stored. I thought the pricing was a little high and the workers weren't able to answer my questions.

7 years ago

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Ron Durfey Pleasant Grove, UT

Have really liked my experience with UHaul. Their storage units are always clean and I feel secure knowing that my possessions are safe in the UHAUL storage unit.

8 years ago Edited September 14, 2021

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Ruth Anne Bright Mount Washington, KY

The level of and quality of service depends on which one you use. Louisville, KY Hurstbourne lane business gave better service than Greenfield, IN. did. Buyer be ware.

8 years ago

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Danielle Luma Tallahassee, FL

U-haul is a convenient service for moving with reasonable rates. Customer service could be better, other than that helpful.

4 years ago