Urban Solar Group Reviews

While their initial quote was high, they were good about offering a discount when pressed. The overall process was very well executed and the installation team stellar. I could not imagine a better process from deposit through net meter application. Urban Solar has an excellent team that coordinated everything, while keeping me informed all along the way. PV system monitoring is achieved with a phone application (Envision) that is supplied by Enphase, the maker of the Microinverters installed on each.of 26 panels. Overall I am very pleased with Urban Solar and highly recommend them for your solar power needs.

We had an overall GREAT experience with Urban Solar from getting started by receiving helpful advice and information on residential solar to getting a very well priced quote and having a smooth and trouble free install. We felt like we were being taken care of in a genuinely caring way. This is a company that seems to take pride in promoting a greener future by delivering a quality product and delivering great customer service. Their staff has been exceptionally polite and receptive to any concerns or questions we had.

My panels seem to work pretty well. Follow-up customer service is not available. I'm not sure how other companies are about follow up in comparison. I have not received any phone calls or letters to make sure I'm happy with my product or if I have any questions. When I called them with a question the fellow I spoke with seemed annoyed. My FPL bill seems to be creeping up and up so I was wanting them to come out and make sure all my panels were up to par. He said, they don't do that. When they sold me the panels they told me there would be follow-up and cleaning/checking.

Urban solar installed my solar panels after we had our new roof installed. They were professional and easy to work with. My wife and I are very happy with their work.

My sales person from Urban Solar Group lied to me! Tommy told me my monthly bill would be less and end of year tax assessment would also be less than the cost of my current electric bill. This was a lie. My mortgage payment went from approx. $1,800 to over $2,400. Be very careful dealing with Urban Solar or you may find your self in the same predicament as my family. I have reached out to the company and they have refused to refund the purchase which is over 200% profit for them. The owner does't care about customer service at all.

This company and its owners are looking how to cheat people. I referred them a multi million dollar home and customer and did not pay me the promised fee and on top of that my friend and their client was not delivered the system offered. So you know the system was over $150K. !!!!!!!