Titan Solar Power Reviews

Did not finish the job. They failed to connect/wire/tie in the solar system to the house electrical. They passed the project to the local electric company to turn the system on. The electric company left after 2 minutes because Titan didn’t complete the project. Made multiple calls to Titan and sent photos. First call, they said they would pass the photos on the their utility maintenance department. After hearing nothing, called again and got the same answer. Asked for the response time and was told I would hear from someone in 24 to 48 hours. After hearing nothing, I called again. This time they told me everyone in the local branch was at a conference out of town for the whole day. Other issue brought up from local electric company was they left the wrong plans on the system. They are required to leave the electric company approved plans. I have a very bad feeling this is going to be an issue. When the engineer from Titan came out to measure everything, the plans they drew up didn’t note where all the roof vent pipes were located. The install team said this will not affect anything or cause any delay in getting the system turned on.

Sales rep was very informative. It took about a month to get installed. Install was done in a day. Getting it turned on took about 3 more weeks. Everything has been up and working.

We have had Titan Solar and they are a fine company. The only problem is that we have to monitor our system. There is an app we have on our phones and every day I go and check to make sure everything is working. If it is not, you call their customer service and then they respond and resolve the issue.

Bought my system in August of last year. Salesman said it takes about 4 months to install, get inspections and the system up and running. It is now April of 2022 and I’m still waiting. The salesman also said they pay referral bonus of 1000$ to referral that buys the system from them. I referred my boss who purchased the system and I’m still waiting for my bonus. Made numerous contact with the salesman who just kept telling me a few more weeks and when she gets her solar installed. She had her panels installed over 2 months ago and I’m still waiting. He also lied about the tax credits which said was an amount 3x the credit the government gives over 3 years. Was also told that I would get 2 months of solar before I started paying on my loan. My next payment with be my 4th payment and still no solar. This company is a ripoff to say the least!

Titan Solar Power does NOT know what they’re doing! Installed the solar panels, and everything seemed ok outside of not following Burbank’s requirements which required a revision of AC/DC, outlined on Burbank’s website. First inspection was scheduled for February 9th from 7-9 am. At 3:30 pm, I called and emailed Jessica with no response. A few hours later, I received an email stating inspection had been moved to February 10th, but Jessica is in Arizona training, so she cannot make it. A few days later, I received a call from Sara to reschedule, as she outlined their customer service policy and will always call me. Inspection with the city happened on Friday, February 25th. Titan Solar FAILED the Inspection but did not communicate this to us. He knocked on our door to say he was leaving and NOTHING! (I was at a DR. appointment, or I would have asked) Texted Sara the next day asking if we passed and the next steps. No Response. Call her today (March e2nd 2022) and left a voicemail. I called my Sales rep, JACK, which is great at answering his phone and returning calls. He stated he checked this morning and found it; Titan had FAILED the inspection. I asked why Titan would not have told up when he knocked on the door, but Jack could not answer. The first payment on the Solar system is due in March 2022, and Titan Solar Power cannot pass inspections! From reading the reviews, Tital Solar always says – Call us, and we will handle it quickly. Why don’t you answer your phones or emails when you’ve FAILED inspection? Why do you NOT communicate to the homeowner that you FAILED the inspection? Why am I writing this review after you’ve been paid for the installation but cannot PASS Inspections? Bottom line: USE ANOTHER INSTALLATION COMPANY. DO NOT USE Titan Solar Power.

Company took longer than stated to start, this was before COVID. When it was first signed, they were to give me LED bulbs for the whole house, variable speed pump pool, aeroseal the ducts for a/c heating system. They brought the bulbs,gave me $1500.00 for the pool pump, but I am still waiting for the aeroseal on the ducts. It has been 9 months and my salesman, Brandon Miller, will not answer my calls, or return messages. My project manager says they will get it straightened out, but still waiting and no return call from her either. Go with someone else.

Unprofessional liars. I regret every day choosing this company. They are incompetent, unprofessional and they offer no customer service. After having solar panels and inverter installed and being connected to the grid of the local electric company, I have been chasing my tail calling Titan Solar Power to have the system up and running. When you call their customer service you talk 99% of the time to unprofessional, unschooled and incompetent people. Every single one of them will tel, you a different story. The customer service representatives are just happy to get rid of the customer and tell them that everything is fine and that, yes, you are using solar energy. If you are lucky enough you speak to a representative who actually knows what (s)he is talking about, they will tell you that, actually, you are not using solar energy yet, because your inverter is defective. Oops! They installed a defective inverter and they did not even care to check it out before ending the installation. Nice! If you call customer service again, they will even tell you that your system is not turned on, although you had called them after being connected to the grid and asked them to walk you through the process of turning the system on. And they assured you that your system was up and running. Do not ask why you see flashing lights on the devices they installed. ‘Ideally” (I am quoting the word choice of a customer service rep) the green light should be solid. Do not even hope to be able to talk to a supervisor. They are mysterious beings, if they exist at all. They cannot be reached and the agent is not allowed to reveal their name, phone number or email address. They are not allowed to divulge the secret, but the supervisor will call you back and they will follow up with the supervisor to make sure you get a phone call. Good luck with that. I am still waiting on a call from a supervisor and I am not holding my breath. A month after being connected to the grid, I am still happily paying my regular electricity bill to my local company. I wish I could give this company zero stars. Do yourself a favor and go with a more serious and competent company.

The sales person is very evasive about providing the true facts and hid the fact that you still receive a bill from your power company. From the signing of the contract to installation was 7-8 weeks. There were several problems with installation the the town electrical inspector failed them three times. The fourth time he cam back it was finally passed. The put a hole into my house to the inside electrical box. (Putting a hole in my new siding) They left the loose wires inside the box which was not needed to run the system . This was one reason the inspector failed them. They did come back and remove the wires and patch the hole. I asked them to replace that piece of siding and they did. It has been 6 weeks since the inspection passed and I still am not on solar power. I called my local electric company and they said the solar company was notified on 3 weeks ago to turn the system on. When I spoke to Titan Power they said the electrical company had not yet replaced the meter. But the new meter had been put on the house two months ago. Their customer service rep argued with me that it was not installed on my house. I told her I was home and watched them install it. She had her coordinator call the electric company and two hours later I received a message with instructions how to turn the power on. I followed the vague instructions and did not get the results of a green and blue blinking light. I called them and the gave a window of this morning. The service worker called to let me know of an inverter emergency at another residence. I guess they don't care that I already made two payments on the system that is no running and I am also paying my electric bill at the same time.

Cant say enough good things about these guys and what they have done for my dad. Also unmatched customer service. Two thumbs way up Thanks again..

Absolutely horrendous experience. I sadly made an error in not using my original solar installer to add 7 new panels. This company is an unorganized disaster. 2 weeks into having “permission to operate” my critter guards are still not installed and the inverters aren’t reporting correctly to my monitoring co. It’s been issue after issue, rescheduling, showing up to install without the correct “parts”. The list of utter BS just continues. Just a complete disaster. Avoid Titan at all costs.

Excellent service from start to finish, we got the best equipment at the best price

3 months after installation and no solar power. It turns out this is common with Titan. Plus they are more expensive than any of their competitors. This company is a total scam.

They installed me in less than a month without a problem

False advertisement, bad panels. It took 7 months for a simple project. And my solar sucks. This company is a rip off!!!