Sunrun: Read 1,695 User Reviews From Real Homeowners

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Andrew Victorville, CA

VERY expensive. John P tried to sell me a system for almost 32k or a PPA at 15 cents a kw and goes up 2.9% every year. I think SCE is at 14 cents kw currently. Great savings there! Told me that all companies offering solar were charging top dollar now because of demand. Lots of other info to scare me into buying this overpriced product. I ended up buying from Sungevity which I believed the salesman to be upfront and honest as well as saving me 10k compared to Sunrun's crazy pricing. A PPA with Sungevity if I went that route was at 9 cents kw. I ended up buying with a 10 year loan and paying less than Sunrun a month for a 20 year loan. Why is Sunrun #1 since they obviously try to rip off their perspective customers.

10 years ago

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Frank Lamarque Highland, CA

From the initial presentation to the installation to the start up everything has been excellent ! I also liked the $15.00 monthly discount for going on auto pay.

10 years ago

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Mike in Rancho Palos Verdes, CA Minneapolis, MN

Solar panels worked fine. Installation was good and we were saving on our total energy bill...until we had to move with my job and then the experience turned ugly, very ugly. The transfer of service is not as easy as Sunrun claims, especially with a corporate, 3rd party buy-out involved. The 3rd party would not entertain a transfer of service and required for the system to be wholly paid for. So, the few hundred $$ a month in savings turned into thousands of $$$ in loss when the system had to be immediately paid "off". If that wasn't bad enough, Sunrun's contract says the value of the system will be determined by an independent appraiser - not true. The appraiser is done by them or someone they hire and they refused to show that appraisal. They claim, via email only, that the value of the system was greater than what was contained in the contract. Pure BS and shady business practice. Unless you can pay for your system up front, I would stay away.

10 years ago

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Joan Ball Alameda, CA

I have had Sunrun for 6 years. The question initially are you Electricity costs more than$150. I am in a very sunny area and my last bill was over $216 and I have added no more users. Then I get a settlement bill for the previous year for generally an additional $1000+. I was contacted by Sunrun about at the end of May and they were considering adding additional panels for an extra $50 per month. The layout I did not like but was prepared to possibly accept it, I have asked several times what the added panels would save me in electricity cost each month. I was told by Falynn McFarland last week that she would call me back 5-7-16. She said she is the project integrator! I have made calls every day and left Falynn McFarland my home # and times when I will be at home. I have not a phone call or email. Several people have asked me recently who proved my solar system and what is Sunrun like to deal with. I just told them the truth.

10 years ago

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Wyn Sears Arroyo Grande, CA

Getting Solar from Sun Run was by far the dumbest thing I have ever done in my 73 years. They saw a sucker gave me a contract even attorneys have a hard time understanding and took me for a ride. When I got solar for my house they quoted me some $30,000 which I couldn't afford. So they talked me into a sorta lease which at the time seemed reasonable about 108.00 per month. But after the first year I got a bill from PG&E for about $1,400 thats when I found out the bad news this was going to be for the rest of my life!!!!! The thing they no call true-up this year it was $1,800. Then I got a bill from Sun Run also a true up bill. I called the salesman and he said that they weren't supposed to charge me a true up bill so I didn't get the Sun Run True up bill for several years. I called customer service to complain about all these true up bills and they answered me in a couple of weeks after my call with another true up bill. Mind you The subject of true up bills were never brought up by the salesman in the beginning. I thought I had to pay a fixed rent on the equipment . Anyway my advice to anyone getting solar go to a more honest company where they tell you all the facts. If you have to pay a true up bill you might as well not even buy solar.

10 years ago

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Darwinn B. (Dutch) Rutz Greeley, CO

The company and their representatives have been straight and very professional all the way down the line. I have had it for about three months now, no glitches, I recommend it.

10 years ago

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Heidi and Rita Thompson Cathedral City, CA

the worst customer service ,liars, runaround, for over a year! We were promised by our salesmen ....our bill would be $219.00 a month and from SCE no more than $5.00 a month in non summer months,and in the Summer months never EVER have they seen a bill from SEC charge anyone over $60.00 a month...so my bill from SEC for the last year is $1,300.OO!!!!!!!! I have called,emailed called,emailed,Facebook,social media with promises of getting to the bottom of this sendin everything they wanted of my bills from SEC wait wait wait wait ,call again oh sorry can you send them in again!!! OMG so SCE came to my home to shut me off.......There are so many unhappy customers with promises of you sunrun to fix things...... i was told that SCE is now charging more for something and sunrun did not tell me or in my contract charging for something new sorry thats on your end to pay not me ...shame on your sunrun for not going to bat and helping your customers and giving us all the runaround shame shame on you . I'm going to call action news to do a story on your salesmen and what they say just to sell people a contract Again, you are requesting me to send the copies of my statements from SCE, i haveHAD to pay for a 3rd time because some assclown is misplacing them prob in the trash. mad as h***,get it together CEO !!!! Now saying ,well maybe we need more panels ,really?? who do you have working for you

10 years ago

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Lorena Montes Los Angeles, CA

This is only my first month with Sunrun and I already regret giving my business to this company. The system did not work properly since first day and it took 10 days for a tech to come and revise it. In the bill there is a $15 charge for not signing for auto payment (is that legal?) and the customer service is horrible. They were not able to at least let me chose the date I want the 'mandatory' auto payment. Not happy with this company.

10 years ago

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Jim Mount Pleasant, SC

Thank you Sunrun/LGCY Power- $81 savings in my first month. Great company, Streamlined process and Amazing local service for the low country. Jim SC

10 years ago

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Mike North Fort Myers, FL

Very good company to work with. They efficiently did 90% of our installation by phone and email. Great response time. Sunrun needs to get down to Florida.

10 years ago

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Dale Broad Homeland, CA

Well I signed on July 8th 2015, I was told the system would be installed and up and running in 90 days, the plans were submitted and approved on the same day so NO DELAY, the entire trench for the electrical was dug before they ever showed up, so NO DELAY, well its now Jan 9th 2016, six months later and still not done. I have called and called, I have sent e-mails, time and time again I am told they will hand it off to someone who will take care of it, but nothing has been done since early Oct. as far as I am concerned its abandonment, and I have a part solar system for free. I told them back in late Oct, again in Nov. and in Dec to come and remove all their equipment off my property. If I cannot get them to complete the job, I can only imagine what it would be like if I needed service. As I read many reviews I see that many other customers CANNOT get them to fix systems that are not working. Oh they did call for inspection, back on Nov. 2nd,2015, the inspector asked why did someone call for inspection when the system was NOT completed?? Since that day NO ONE has done any work to complete it.

10 years ago

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Rick Lancaster, CA

Been a customer since May 2012. Been happy until now. My system has been down for about 4 months now. It took almost 2 months to get someone out to look at it. The repair man ordered the new inverter. That was 2 months ago. Still waiting. Customer service will not keep me updated on the progress. They just tell me how they will get right on it. Would have rated them a 10 before this happened.

10 years ago

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Karen Hoeft Valdez, AK

I purchased Sunrun thru Home Depot of course the sales job promised lots of savings. Beware they do not deliver what they promise. The system they put on our house was based on a new house with only 6 months of billing at which we weren't there for 3 months. Instead of them telling us we should wait to get solar they put in a system that turns out only saves us 30%, definitely not good in my book. They were so eager for the sale, they give you quite a line of BS, I would not recommend them to anyone and when I am in Home Depot seeing people talking to Sunrun, I will tell them beware they DO NOT deliver what they promise. Look elsewhere!

11 years ago

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Marc San Jose, CA

SunRun is not returning my calls or keeping me informed when it comes to repairing my in-warranty Fronius inverter. This is the second go-around. The first the inverter partially failed. I called SunRun, and after calling weekly for 3 weeks, I finally asked for a supervisor. She promised to call me back with a status that day or the next, no call back. However, two days later, a tech called to look at the inverter. The unit was replaced by a refurbished unit from Fronius on 8/12. On 8/16, the the display on the unit failed, the illumination started blinking, and it stopped communicating with the data logger. I called SunRun again on 8/18, and now a week later, still no contact from SunRun.

11 years ago

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Theresa Valencia, CA

Sunrun are the worst company I have ever dealt with. You never do what you say. We are now heading into fall soon, the temps at my home are in the triple digits, all summer it has been hot,. I am scared to use my air conditioner. My system has been underperforming for a year now, you ARE aware of this!!!. They have said they will sent someone out, that never happened. My bill to edison at the end of last year were $2500 as opposed to your estimate of between $600-$900. Between your company and Edison I am now paying an average of $400 per month, that is more than I paid before solar. I would have this system removed from my home and at some point I know I will.

11 years ago

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Ron Lambert Webster, MA

Had solar since Jan I have seen a big difference in my electric bill. Saving significant money vs ly bills. The service getting the panels installed was seemed and without issues.

12 years ago

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Paul Altenburg Middletown, NY

On line about 6 months now. Installation was long, but OK. Accounting is good. Customer service seems receptive. I gave 4 to 6 potential references-not one was contacted by Sun Run. Their & my loss. But other than that, it seems to be legit so far.

12 years ago

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Linda Hawkes Henderson, NV

Solar panels are working as promised, our electric bill has noticeably reduced.

6 years ago

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Huggins/Boyle Home Henderson, NV

Were very efficient, fast and professional from setup to functionality.

6 years ago

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Anonymous Oceanside, CA

Very satisfied with service. Install and money that we are saving

6 years ago

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Jim Hesperia, CA

Personnel always courteous and there have been no issues since installation.

6 years ago

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Yuriy Sacramento, CA

People are nice and work well. I have no complaints with SunRun .

6 years ago

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Robert San Clemente, CA

They did a good job. Installation seemed to take a long time.

6 years ago

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Annonymous Englewood, CO

I haven't heard from them since they install the solar panels

6 years ago

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Cynthia Portola Valley, CA

Great to work with. They were very efficient, nice, and responsive to our needs.

6 years ago

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Enrique Fort Worth, TX

Panels to not work very well - the quality is poor. There is not good customer service and the quality of the jobs are not good.

6 years ago

Reply from Sunrun

Thank you for your feedback Lucy, we are sorry to hear that this was your experience with Sunrun. We will share your communication with our Leadership team.

Jul. 6th, 2020

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Mike L

Honest, explained everything up front, installation was clean

6 years ago

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Burt Munger Ventura, CA

Fairly responsive. Except slow talking about installing a battery back up.

6 years ago

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Anonymous

Miss information at time of installation and poor follow through when I have questions or need support.

6 years ago

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George Jensen Kurtistown, HI

Most of the time the system works as it is supposed to. Sunrun monitoring the system is excellent

6 years ago

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trad123 Kaunakakai, HI

installation was professtional, follow up on problems was done in reasonable time

6 years ago

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Andrine Hempstead, NY

We always get our questions answered. The installation process as wonderful.'

6 years ago

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Marcel Brooklyn, NY

SunRun are doing a good job. The installation process was perfect.'

6 years ago

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twuckman Fullerton, CA

poor customer service in the beginning, some miss representation of the terms of the agreement

6 years ago

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Very disappointed Ed Berwick, ME

When transferring our account to new owner SunRun removed funds from my account for two months after. Called them many times about this.

6 years ago

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Anonymous Woodland Hills, CA

I need to talk about my solar, but no one call back, until now 2 years, every time I go Costco ( Simi Valley & Woodland Hills),I stopped by the booth SunRun

6 years ago

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Home Owner Tampa, FL

I believe the project benefits were not represented correctly - I should have had a larger system -

6 years ago

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Sagar

In case of Service, it is terrible to get appointment, which was very surprising

6 years ago

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Brad Potts

Getting what was promised. 2 issues since installation, and both addressed quickly and well done

6 years ago

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Donna Davis

Great value for the price of the service. Energy is really helping to run my home more efficiently.

6 years ago

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Tricia

I thought solar's were free in NY, but they are not. When I call I am referred to electric company for information.

6 years ago

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BG

Has been easy to get started and continue with SunRun - worry-free

6 years ago

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AJ Adelanto, CA

Your pricing could be a little lower,and a storage system to run the entire house would be nice

6 years ago

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Happy Customer Las Vegas, NV

Love my lower power bills and the ease of working with the staff.

6 years ago

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TESS MCCLURE

NOTHING BUT GOOD SERVICE AND HAVE REDUCED OUR ELECTRIC BILL BY 1/3

6 years ago

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greg Gurnee, IL

satisfied and no complain so far and my electric bill went down.

7 years ago

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William Reynolds Sun City West, AZ

We are saving money and we have told our friends and neighbors

7 years ago

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Jim Atwater, CA

Difficulty in removing lien while refinancing. Lack of offering home battery that charges while the grid is down

7 years ago

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Morgan Spartanburg, SC

I don't know if the equipment really works because I have too high of power bills and I would like to discontinue the service.

7 years ago

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anonymous

Good service and knowledgeable people that give answers on the spot.

7 years ago

Sunrun Reviews