Solcius: Read 228 User Reviews From Real Homeowners

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Bob J North Arlington, NJ

I began my relationship with SOLCIUS early in 2018 ISigned contracts got financing through loan pal $194.00 a month and was in pretty constant communications with all parties involved. Solcius or it’s sales reps were sent photos of a line coming in from the power pole and when I asked if the conduit line would be replaced the assured me it would. The crew that came out did quick work on installation and cleanup I believe in May. The exterior job was due to be inspected but the tech didn’t have a long enough ladder so inspector had to come back at a later time. I didn’t here conversation between the tech and inspector, but a solcius tech returned and had to connect something .on roof with the panels. In early June or July I was advised that PSE&G had to come out to do a meter adjustment in order for me to feed the power the panels were making into the system. Throughout August and September it has been a back and forth trying to have a Solcious Tech and PSE&G come on the same date. Solcious wants Monday’s because there techs have to come from Buffalo NY and they have to pay for overnight stay. Solcious has me trying to contact PSE&G talking to them and trying to gather phone numbers and get back to them. As October was now upon me . Still paying off loan pay and nothing being accomplished. I requested that someone in management be contacted. I was switched to a manager who asked me to e-mail him my electric bills and photos of what the problem was I did this while my wife and I were still o.n the phone with him. He told me he would speak with his boss and get back to me. The next week I called back and he said he didn’t get e-mail. I told him I was on the phone with him when he did get them he suddenly found them. He told me that he had spoke with his superior and they came up with three options where they might be able to help out with some of the finanancing. He told me the options but before I could say anything he said that since some of the problems may have been on Pse&g . It would be too expensive to give me any assistance. Finally today October 15,2018 the tech from Solcious arrived @ 8:00 am and got right to work installing a new panel box, conduit and meter box. Pse&g also showed up with a meter. The only problem, they weren’t told that they had to disconnect the wires from the pole so the connection could be made complete. Maybe tomorrow? In the meantime since I’m not generating electricity I’m not getting the solar rentable energy credits that are supposed to be applied to my loan payments and if I don’t have a quarter of the loan payed off to loan pal my payment will jump from $191.00 to $277.00 dollars a month for the remainder of the loan. Do you think the one star is being to generous?

8 years ago

Reply from Solcius

Our customer service team has reached out to you to try and resolve your concerns and improve your experience. Please let us know if there is anything else that we can do!

Dec. 28th, 2018

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Cass Clarence, NY

Great look to our roof! Love that it’s aesthetically pleasing. Customer service was good but some installation issues resulting in 4 stars, not 5. Owner personally came out to rectify problems!

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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David Dubrule Buffalo, NY

very easy and knowledgeable to talk to. start to finish, they were in touch with me guiding me through the process. city took longer than necessary and they did what they could.

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Daniel Sallee Mesa, AZ

Company sent a gentleman out for site survey. First crew came to do installation and and wanted to know where my attic was. House is a flat roof house no attic. They then told me that they did not know how to install on a foam roof and were going to need some one else to come out. Week later 2nd crew arrives wants to know where the attic is. Does sloppy installation. 3rd crew comes out and has to do a complete reinstall.

8 years ago

Reply from Solcius

We apologize for any inconvenience you experienced during the process of going solar. We hope we can improve your experience going forward!

Mar. 29th, 2019

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Steve Temecula, CA

Once the docs were signed the process was smooth and easy. Solcius had great communication and kept me informed through the install and inspection process.

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Nestor O Ortega Villegas Sun City, CA

This is a great choice, working with professional and ethic people, I like the way they follow up from beginning to the end of the process, even after sales. 100% recommended

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Jul. 31st, 2019

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Ismael Gonzalez San Jacinto, CA

I have been in sales over 12 years and I know customer service is a “HUGE PRIORITY” So far... promises made by Sales Rep are not true. Follow up and follow through suck! I had solar installed last month everything went good in the beginning with permits and installation. Panels are not producing energy. I have called 4 times already with them telling me twice they are aware and a tech will come to my house and here I am two weeks in with no one showing. Monday morning March 12 2018 I called again rep said: “someone will be there today or tomorrow morning.” No one showed up! Wife called Tuesday March 13 2018 afternoon and she was told, in two days someone might be there. I am getting to the point to consider legal advice to have them remove all their crap, fix my roof and pay for the legal fees.

8 years ago

Reply from Solcius

Ismael, we understand your frustration. You shouldn't have to wait weeks to get your panels working. We apologize for the poor communication and slow reaction to this problem. I am going to get someone on this right away to make sure it gets taken care of and find out why it has taken so long.

Mar. 15th, 2018

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Eric Forseth Murrieta, CA

The customer service was great. Updates good. Had some problems during installation. Started, didn’t complete then waited several days before returning. Start up and final inspection process excellent.

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Tim Jones

Installation was done very well and the foreman communicated with me every step of the way. They were a couple hours late getting here but that was the only negative. Excellent job!

9 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Danny Peters Riverside, CA

Were very satisfied with Solcius. We got 9 panels. From start to finish we were always there main concern. I've recommended them to my neighbors and friends.

9 years ago

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Nathan Capps Saint George, UT

Signed Paperwork in October 2016 finally got it turned on June 13th 2017. They kept failing inspections even though the city sent them and me exactly what they needed to do, they half attempted to fix it and failed inspection again. Each time it took another 2-3 weeks for a new inspection. It was ready to be turned on in February but due to their incompetence and 4 failed inspections it took an additional 4 months until they finally passed. 8 MONTHS from start to finish. Pretty ridiculous. Their excuse "this city has different standards on labeling" thats understandable but to be given a checklist after the first failed inspection, and fail to comply with the checklist 4 times...

9 years ago

Reply from Solcius

Obviously this was some time ago, but we wanted to let you know that your feedback is important to us and was submitted to management for review at the time. We hope we have improved your experience.

Mar. 29th, 2019

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Bill Lantz Salt Lake City, UT

They were great people, gave great service. Cleaned up after themselves and were always communicating with us during the whole process

6 years ago

Reply from Solcius

Thank you for the review and congratulations on going solar!

Oct. 30th, 2020

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D Moseley Santa Fe, NM

Solcius offers high quality panels and great customer service at affordable prices. They have a wonderful local presence!

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review!

Aug. 10th, 2020

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Ruth Rembert Riverside, CA

I don't even want to give them a one star. You contracted with me , didn't fulfill your promises, failed to call, and installed my equipment without an approved permit. This has been 2 years and you removed the equipment and cancelled the contract, but it was a horrible experience and caused a lot of stress. I agreed to dismiss the arbitration and complaint with the contractor's board. However, we never got an apology about the entire ordeal. I hope that your company has learned and is doing better now. It appears so after reading some of the recent reviews.

6 years ago

Reply from Solcius

Thank you for taking the time to write a review and provide us feedback. As you can see from the majority of our reviews online, this is not typical of the Solcius customer experience. We do apologize for any mistakes and for your poor experience. We are always striving to improve our processes and get better as a company. Have a great day!

Jun. 9th, 2020

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Mary Buffalo, NY

They were very professional and kept me informed at every point in the project. The panels are hardly noticeable on my house. They work fantastic.

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Apr. 7th, 2020

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Jayson garret Los Angeles, CA

Had a proposal done for 30 panels at a very reasonable price and everything from the service to install was smooth and pain free

6 years ago

Reply from Solcius

Thank you for the review and congratulations on going solar!

Feb. 28th, 2020

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Kapil Dev Sareen Charlotte, NC

Absolute Fraud, Misrepresentation and Lies. We got our from their selling representative "Clear home" Representative ERIC M S and his wife Christi F. They lied about Tax Refunds and how much needs to returned back right from the start. We even referred friends to which we were promised referral money. we have written text messages as a proof of their lies and scam. All their lies were discovered when they stopped responding to our calls and messages and despite numerous complaints and messages no one has got back to us and no one from Solcius or Clear Home either. It a shameless book filled with lies, scams and unfulfilled promises, If you are in South Carolina, North Carolina or Georgia please beware of this overly sweet gentleman by the name of ERIC M S and his wife Chriti C.

6 years ago Edited September 14, 2021

Reply from Solcius

We are sorry to hear about your negative experience. Solcius does not operate in Georgia or North Carolina. We do service South Carolina though and work with a growing network of dealer partners in our different markets. We would love to speak to you about the issues you experienced with this particular dealer to see what we can do to help. Please feel free to call us at 1-800-960-4150 to voice your concerns to our customer service team. Solcius is the installation partner of Clear Home and fulfills the signed agreement related to the solar system. We were not present for the sale and cannot speak to any verbal agreement, only what is contained in the signed contract.

Feb. 3rd, 2020

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VRey , CO

Terrible customer service install was great and the install crew was awesome but no communication during the process or even after the process took forever to install and have yet to see any incentives I would just follow closely with the or whole process I work 70 hours a week and was unable to call them during normal business hours if you go with them they are not about company just make sure you follow up with them during the entire process

6 years ago

Reply from Solcius

Thank you for your feedback! We are glad to hear that you approve of the work done and think that our representatives are nice. We send out a series of emails, texts, and calls throughout the process to try and keep customers up to date. We also have a team of agents standing by to answer calls and provide updates whenever customers have questions. We are disappointed to hear that this didn't work for you and would love to talk to you in greater detail about this to see how we can improve. I can see that one of our managers has scheduled a call with you for Wednesday so we will wait to speak then. We look forward to getting more information!

Jan. 20th, 2020

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miguel Anthony, NM

excellent customer service. very humble workers. attentive towards my needs. explain everything before installing the panels.

6 years ago

Reply from Solcius

Thank you for the feedback! Congratulations on going solar!

Jan. 20th, 2020

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Janet Morse Albuquerque, NM

Very professional and knowledgeable. The experience has been great from start to finish. Solcius takes care of everything.

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Dec. 3rd, 2019

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Harris Wienke Hamburg, NY

Solcius was professional in their installation and follow-up. My electrical production is everything that was promised.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar! We are so glad to hear that you had a positive experience.

Jul. 29th, 2019

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Tony Cano Las Cruces, NM

System was installed clean and looks great. Customer Service has been a pleasure to deal with. Overall great experience.

7 years ago

Reply from Solcius

We are so glad to hear that you have had a great experience! Thank you for taking the time to leave us a review and congratulations on going solar!

Jul. 26th, 2019

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Leah Buffalo, NY

Please know if you do not cancel with 3 days they will make you pay a fee of over $200. This company is a scam. Do not work with this company they have no compassion and they lack communication skills. Solius and their partners will not tell you there is a 3 day cancellation period and if you do not cancel they will charge. Do not go with this company. They sent me a bill of $221 right before Christmas.

7 years ago

Reply from Solcius

3 day cancellation periods are a common industry practice and should be clearly explained by sales representatives. We apologize if this was not explained to you properly. If you can share the name on your account we will follow up and make sure the necessary corrections are made.

Dec. 28th, 2018

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Unhappy Temecula, CA

Very quick to install and start charging you for their product. But they do not follow through with their promises, Still don’t have my cashback they promised and I have no way to monitor my system my system was installed over two months ago. I have called a dozen times and they still have not fixed their discrepancies. I would not recommend this company to anybody.

8 years ago

Reply from Solcius

Please call customer service. They will be able to instruct you on how to monitor your system and make sure that we fulfill commitments. I would have them contact you but we do not have enough information from this post to identify your account with us.

Dec. 28th, 2018

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Debbee Simon

The crew showed up on time and got to work right away.. The job was finished in record time. Thank you for making this easy on me!!

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Quyen Thai Moreno Valley, CA

Installers are professional and very helpful! They were able to answer my questions! The schedule to install the system is on time!

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Lucrecia Arredondo Santa Clara, UT

I like their customer service staff, experienced installers and they assisted me to reconnect panels with a step by step guidance.

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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jose Lozano San Bernardino, CA

system was installed faster than expected and everything has gone smoothly -- We are now seeing the energy savings on our Edison bill

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Vincent Pasini Lancaster, NY

They installed the panels and the next day we had an ice storm. The solar panels held up and were installed well as there were no leaks.

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Jul. 31st, 2019

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Danny McFarland Depew, NY

Quick installation - 2 days. Good communication throughout the process. Sales and service team are readily available at all times.

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Joseph Sonner Hamburg, NY

The installation team worked through cold temps, continual rain, and strong wind to complete the job in a day! Great job guys! Looks fantastic!

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Harold Rich Temecula, CA

Guaranteed my bill would reduce 30% and not exceed my monthly usage surveyed over my past yearly use. I had averaged $152.00 per month. Now with this wonderful Solar System my past three months have been well over $220.00. Asked for assistance to no avail. Panels were not installed on my roof the way the engineers laid them out on paper. I need four more panel to achieve the promises made.

9 years ago

Reply from Solcius

Obviously this was some time ago, but we wanted to let you know that your feedback is important to us and was submitted to management for review at the time. We hope we have improved your experience.

Mar. 29th, 2019

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jesus Palm Desert, CA

Was not told would pay for power produce. Sign contract with laptop then was e-mailed the contract Paying more then when with edision. My sis was paying $ 5oo.oo to edision now with solar pays $300.00 ( different company) per month. Sprice finance in texas now owns the payment contract and are very very rude. Need lawyer in Cathedral City ca.

9 years ago

Reply from Solcius

Obviously this was some time ago, but we wanted to let you know that your feedback is important to us and was submitted to management for review at the time. We hope we have improved your experience.

Mar. 29th, 2019

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Nguyen

Solcius is a mess, they installed solar panel for us from February and activated with Rocky Mountain from March but system worked only 2 days of March and 15 days of April. None of them generated any power before April 17, I called Solcius too many times to make it work, and it works very fluctuant. And Solcius don't let you see the energy export to grid, or solar panel works or not. I feel regret to work with your company. Customer service is rude, maintenance team is terrible, have to wait a week for a guy come to fix it. Stay away from them.

9 years ago

Reply from Solcius

Obviously this was some time ago, but we wanted to let you know that your feedback is important to us and was submitted to management for review at the time. We hope we have improved your experience.

Mar. 29th, 2019

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Michael Davis Desert Hot Springs, CA

I have called for customer service 3 times I had to leave a message 3 times with no response. Also emailed once with no responce. I was told my bills would be lower but it seems they didn't put enough panels on my roof. So by time I pay my solar bill then Edison's I am paying the same as before the solar installation. Not a fan of this company or its servicing of its customers.

10 years ago

Reply from Solcius

We know that this was 4 years ago, but wanted to thank you for your feedback and invite you to give us a call if you ever have any questions or concerns.

Jul. 31st, 2020

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gregg gomez Fontana, CA

My smart house came into my home and had me sign paperwork that total went against what I was verbally told. (My fault) Point is why would anyone want to do business with people that dont mind coming into someones home and lie to their faces just to make a buck. Look at the review!

4 years ago

Reply from Solcius

Gregg, My Smart House is a separate company from Solcius. If you had issues with your sales process we urge you to contact them. However, we want to help you. A customer service representative will be reaching out as soon as possible to learn more about this situation and answer any questions that you might have.

Jan. 25th, 2022

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CHE S HERRERA Albuquerque, NM

They rig up your payments to where you fall short on purpose then they charge an extra 9000 to your bill unless you come up with 26percent cash I had to come up with 4,200 on the spot plus I get 2 bills now both are higher than my original bill plus all the damage done to my new roof worst decision I have ever made I wish I never did it

5 years ago

Reply from Solcius

Che, we are sorry to hear about your frustrations. We want you to be able to see those savings that you can get from solar and we want you to have the best experience doing so. We will have a customer service representative reach out to look over your system and answer any questions or concerns that you might have.

Oct. 13th, 2021

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Billy Johnson Scottsdale, AZ

They were very professional and skilled at their jobs. They performed all the things that they said they would do.

6 years ago

Reply from Solcius

Thank you for the feedback and congratulations on going solar!

Aug. 3rd, 2020

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Vernetta Simmons Charlotte, NC

The overall experience was good, the scheduling was a little weird, but they were thorough and the customer service was good.

6 years ago

Reply from Solcius

We apologize for any trouble you experienced with scheduling. Thank you for the feedback! We are glad to hear that the customer service was good and that our teams were thorough. Congratulations on going solar!

Jul. 31st, 2020

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Terry Hansen Folsom, CA

Terrible warranty service. It is Mar 7th and I’ve had no solar generation since Jan 26th. No one will call me back and I can’t get any response or action. My next step is to hire an attorney. I’m an elected official in Yuba County, California and I definitely can’t recommend anyone do business with this company.

6 years ago

Reply from Solcius

Hey Terry, I just submitted your comments to our customer service manager. They will review your account and reach out to address your concerns.

Mar. 9th, 2020

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Cesar Cuevas Perris, CA

Work was finished within the time frame stated. Workers were professional and respectful around our property.

6 years ago

Reply from Solcius

Thank you for the review and congratulations on going solar!

Mar. 9th, 2020

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Kitkat South Jordan, UT

What happens when you install solar on a bad roof that needed to be replaced but wasn’t and now that the roof HAS to be replaced customer service said they would come out and remove it and put it back on for free and then when we go to schedule we are told it’s 3800 to remove?!

6 years ago

Reply from Solcius

Hey there, we apologize for any miscommunication. Unfortunately, we cannot determine which account this is related to based on your username "Kitkat" and thus cannot respond adequately here. Please give us a call at 1-800-960-4150 so we can address your concerns and help.

Jan. 23rd, 2020

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Dustin West Jordan, UT

Easy to work with and answer any and all questions that have came up. cant wait to turn on the system and see it in action.

6 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Nov. 20th, 2019

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Mel El Paso, TX

They came and worked as they said they would . They worked on super hot days here and seemed to do a good job.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Sep. 18th, 2019

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Darryl P Murrieta, CA

Awesome Company... Very affordable and easy to work with. Entire system was installed in less than 2 weeks!

7 years ago

Reply from Solcius

We love those quick installs too! Thank you for the review!

May. 1st, 2019

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Michael C Henderson, NV

It was great working with this company. Very professional and they offer a great product at a great price.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

May. 1st, 2019

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PamL Sumter, SC

The staff was very friendly. Improvement in coordinating scheduling would be desirable, however overall, the service was really good.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Zora Moreno Valley, CA

Awesome company went through Smart House everything was great from start to finish.Solcius is on time and neat.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Dayna Murphy Lake Elsinore, CA

Our panels were installed this week and the process has been smooth thus far. We hope that the customer service and timeliness continues.

7 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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Michael Lucas Las Vegas, NV

Love my solar system. Very professional crew that did my installation. I highly recommend this company.

8 years ago

Reply from Solcius

Thank you for taking the time to leave us a review and congratulations on going solar!

Mar. 29th, 2019

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