Solcius Reviews

I live in SC and fortunately have lots of sun from which to harness power for my home. My sales person, Grant Y., could not have been more patient with my many questions. I am looking forward to lowering my bills and doing my part to protect our environment. Thank you so much.

I found all of the personnel that sold, installed, inspected to be highly profession and had wonderful personalities dealing with their customers. They took great care in cleaning up after installation and making sure that nothing was damaged.

From the start of the sales, my sales rep encourage me to get more bids for solar, and by far Solcius beat the other companies by far, the sales rep from the other companies did not like the fact that I knew what I wanted in solar, where I wanted it installed and the offset of the system, T install team of 3 had my system installed in 5 hours

I couldn't believe how fast everything was done, and the best part was Was as Afridi, our sales rep. Normally when it sounds to good to be true it is to good to be true, but I'm telling you this deal was everything that was promised and more, to good to be true? Not anymore, not with Solcius. 100% genuine

We started by meeting with Nick F. We were evaluated. QuietCool was installed along with insulation. Paint was matched perfectly and you cannot see where holes were drilled. Today Solar was installed. We have been very impressed by the "team". Each player maintained a perfectly clean area and installations went without a hitch.

First thing is Solcius is the installer, they are contracted by My Smart House to do the job. Within 2 weeks of signing contract system was installed. took another 3 weeks for inspections and permission to operate. I am writing this 7 months after installation, after 2 months of spring and full summer through October I will pay to SCE what amounts to be about what one months bill would have been without panels. So far I am totally happy with results.

Everything went according to plan in my opinion. I remained outside of my house and observed the entire Solar panel system installation process. Everything went smooth and problem-free. When nothing goes wrong, what else can you say? Thanks for the AWESOME job! I could not be more pleased.

So far I have dealt with 3 people (Eric, Yadira and Edward) over the past week and they have worked with me every step of the way to ensure I understood everything and had a say in all of it. I am very pleased with their professionalism and promises. We are just getting started but will keep my review updated as the process continues.

Solcius put together a system that covers nearly all my power needs throughout the year. The sales people I worked with were professional. The installation was on time and the energy production was better than I had expected! I typically only pay connection fees/taxes to the power company now as my system is very adequate for my needs. One of my neighbors went with them as well and seems very satisfied. I would recommend this company as a strong contender when researching which solar company is best for your property.

The entire process for our solar panel installation has been smooth and stress free! The customer service has been great so far. They’re very friendly and responsive! Thank you so much!

Solcius is a great company , they complete all what they said from the beginning to the end. Very professional great customer service installers very professional and friendly and clean.

They were very helpful. I had to put my project on hold, but when I was ready, they helped me get it back on track and scheduled my appointment right away. Their crew cleaned up when they were done.

This company was great, the did everything that was needed and took care of problems professionally and prompt. They took care of everything with 1 month. Which was amazing. Thanks Solcius.

It took months for the company to schedule for my install despite me calling several times to set it up (leaving my phone number each time). I finally called a rep from another company to get in touch with Solcius and when they finally called me they said they “didn’t have the correct phone number” and couldn’t set up my install until 2020 and would call me once the 2020 schedule was made. I contacted the rep I had worked with and his manager called Solcius and magically they called and said they would install in 2019. The installers were nice enough and worked in the snow to get the install started. They had to come back 2 days later bc it became too cold for them on the initial day. I wasn’t home when they worked the 2nd day which was fine, but I came home to find screws, pieces of metal pipes, other trash in my driveway. Unfortunately, I didn’t notice the screws until one had already gone into my SUV tire. Overall, I’m psyched to have solar panels, but the process was not enjoyable and the company has some areas for improvement.

Very professional, they were extremely nice and did a good job. Kept the area clean neat throughout the whole time they were at my house. Highly satisfied with the work that was done! Very fast! Less time then expected!!

From the first phone call to activation, these guys were very professional. Each step was efficient and I am confident we could not have had a better company install our solar panels.

Company did well with the install and entire process. No issues, system is working great. Had some issues with communicating with the company, did not have a designated rep, but each time I called, the person who answer the phone was eventually able to help me.

We were told that after paying the full amount off for our solar panels, we would only pay our electricity company for the monthly service charge. Our monthly service charge is $32.44. Our first month was approx. $54.00, 2nd month $61.07, & the third month projected to be $135.00. It is now clear that we were misinformed by the Solcius Company Representatives. The old addage...BUYER BEWARE!!!

Every one has been very professional. I have received communication as to when things were taking place, follow-up calls and installers were very friendly and kept me appraised on what they were doing. Inspection went well and now just waiting to get started.

From the salesman Robert (from Solar Thunder) to the istallers and inspectors, everything went as promised as was completed on time. We couldn't be happier and have recommended them to several people.

They are very prompt in putting up the panels and explaining all the steps. They are very Friendly . It has not yet been hooked completely up and running yet, but this far We are very pleased with the company.

They were very good to work with. We did have some scheduling conflicts that we work through. The installation was completed in one day and appears to be good. we have not turned it on yet so I can't comment on the performance of the system.

Solcius installed solar panels on my neighbors’ roofs. My neighbor also recommended me this company. The salesman happened to visit us and explain how it works. It sounds very good to us. So we agreed to install 8 panels.

Awesome job by a fantastic crew! Panels look so perfect. The crew was super polite and respectful of our home. They worked around our kids and three dogs. They really did make this smooth as butter for us. Thanks Solcius!

Everything went well until I went to turn on my air conditioning and they didn’t come on. They didn’t put in the right voltage breaker when adding the solar in the breaker box. The company quickly sent out someone and he resolved it and it was all ok.

The planner didn’t keep me informed about the crew. The materials planner should have chosen the correct size conduit for the job. 8 power wires and a 6 gauge ground OVERCROWDED the conduit causing undue problems. Still waiting for news about the on-demand water heater as agreed upon.

A smooth transaction. Communication with anyone at Solcius Solar was excellent. Everything went well. This was a very good experience. They have a very good team of people that got the job done quickly and everything looks great. Would highly recommend.

Paperwork, financing and installation went pretty fast; however, communication from the company was very poor. I finally received an email regarding the "final" city inspection and the connectivity of the solar about a month later...all this time, we thought we had active solar. My phone call to the main office was quite disappointing as well as we still have to wait for the City and PGE to make their final inspections and hookup. Totally unacceptable as far as Customer Service.

The workers came on their scheduled time and completed the work on schedule. They were very courteous, and cleaned after themselves. Have no complains at this point. Job very well done.

service was as described, promptly showed to their appointment, followed recommend plans and installed very professionally. One one issue, head installer was not too friendly, seemed closed to questions. Maybe a bad day.

These guys were super fast at the install and did a great job. Panels look great. Thank you! They offer solar panels and pool thermals and their pricing is a little bit high but I’d rather pay for quality.

Great marketing but short follow thru on the promises. 1)We were told that the company will be monitoring our energy production and that someone will contact us if there something unusual or a noticeable drop in energy production. Turns out they only monitored us for the first 48 h and then it is up to us to monitor our solar system after the 48 h. 2) promised us a gift card as a perk discount, never seen that discount promise yet 2 months later 3) told us that the install will only take a day and needn't have to be home, took two days, short staffed, and ended having to take day off to make sure it was done. 3) CEO promised us compensation for that lost day wages, nothing yet materialize from that promise

Hard to review choices listed above as yet, only just installed product. We haven't gotten connected to service yet. Our sales rep. was great, workers installing did a good job. Waiting for the city to approve work.

Brian S.was so helpful and explained everything that was doing to happen to the end. Went way beyond to make sure everything went right. Thanks Brian. Very happy. Kathleen Taylor

Everything I was promised has not happened. I had to consistently babysit them to make sure anything got done and then when my payment came due, I was told that I didn’t need to worry and Solcius would reimburse me. Then when it came down to it they said they would "look into it”, which led to “it’s not our fault”, so we won’t be covering it. I can prove it was but knew there was no point. So now I’ve had 2 months of paying my electric bill and my solar bill. I still haven't received my first year's payments promised to me or my $1000 bonus for referring my mom. I have not received the Google nest or LED lights I was promised either. I was told my “project doesn’t include incentives”. My salesman promised me a lot that Solcius told me he is responsible for, not them. I WILL NOT ever refer anyone to them again as my mom has had issues with what she was promised as well. I am told all of this is promised by the salesman and Solcius has nothing to do with it. Adam R was my salesman, he will not return any of my calls or texts about this. When I contact Solcius, they tell me these incentives are provided by the salesman. They promise all sorts of things to get you to agree to solar and then when it comes down to it they won’t fulfill their promises. Solcius asked for a review and wanted me to submit my issues separately. I did this a few weeks ago, and have not had any contact about this. I have all of my promises in writing from Adam, I would expect a company like Solcius to back up their promises.

When my system was first installed six years ago the panels were producing only about 1/3 of what they were supposed to be producing. It took one month for them to send a technician out and rewire the panels to get full production. Now six years later my panels have stopped producing all together. I’ve spent a week calling and sending emails to get somebody out here to troubleshoot the problem. My last communication said that I had a cellular tower system issue and that my system was just not communicating. Yet I told them right from the start that my electric bill showed my panels were not producing electricity. Solcius said they could not see my system on their end because it was built on a 3G system that was phased out from the cell towers. I have been without production for one month now and still have no idea when somebody will be coming out to troubleshoot/repair the system. I would not recommend Solcius or refer them to anyone!

I had a terrible experience with MySmart House. It was never resolved. I was told my roof was good for 20 years. Shingle were coming off within the year. I reached out to them many times. Also someone from Solcius had spoken to me in 2020 or 2021 and told me the My Smart House Co was going to help me out. They never called me. Now I am trying to figure out how to get them off and put back on for a new roof. Also it does not generate what they told me and I was not eligible for all the tax breaks. I pay more than I would without them. $48.00 more per month. Why do you do business with them? I am a senior and this is very costly. I was quoted by Solcius that it will be $4800.00 to get the panels removed and reinstalled!

This company is a BIG SCAM and a bunch of liars. When they first approach me and pitched me their sales presentation they showed me a pretty good number ($$) with certain amount of panels. Of course I fell and signed to install the panels. After reviewing the information I found something was odd. The amount of panels were way short of what I really needed it. I did some research the very next 2-3 days and contacted Francisco G (Sales Person) and told him the numbers didn’t add up and asked for his team to review the information. They had showed me a 6.4 Kw size system for a 3800 sqt home. He and his team (Ammon ) agree that the size system was not right. It took them 4 months to send the 2nd proposal. This time with right amount of solar panels. Of course the final proposal was almost $160/mo more than the initial proposal. We are talking from $134 to $296. That’s way more of what I currently pay for energy. I tried to contact them for days and days to talk about the new proposal. Up to this date I was not able to talk to anyone not to mention that Francisco G (Sales Person) complete disappear from the map. Never answer my calls, email or text messages. Suddenly I got on my email an invoice of $750 USD charging a project design, engineering design, permit submission service, etc. 1) First of all, I signed an initial project which it was wrong on their side. 2) I asked them to stop the project the very next days because it was wrongly presented. I have emails from them accepting their negligence. 2) It took them 4 months to send a 2nd proposal, from February 16th to June 21st. which I never signed because the amount was ridiculous. 3) Once I told them I didn’t accept the new proposal no one ever contacted me after. Their pitch is a scam, they show you very nice and attractive numbers to catch you into signing. Once you have signed, IF you figure out the size of the system is not right they change the numbers and amount of monthly payments. When you don’t agree to their new proposal they just vanish from the map. 7 months later send you an invoice of a service that I had discovered it was wrongly presented. AVOID this company, after doing some research I found they have bunch a lawsuits, malpractices, their sales people just give a horrible service and their engineers are not prepared or trained to present proposals.

I can only give this one star, as I cannot even get my solar system turned on, and am paying for it. I've had this system installed in mid-November, and it's now April and it's still not turned on. It might be a different story if it were because of incorrect installation, material shortages, etc. However, the reason my system isn't turned on is because, whomever, or however, the applications is being filled out and submitted to my utility, who is the final approval, each and every time it gets rejected because "Premise and zip code were entered incorrectly". Six times. Six rejection letters so far. I've had to call, and granted, Solcius has reimbursed me for each month that I'm paying into my loan for this system, once I've asked them time after time, it's still something I don't want to continue doing, each and every month. Matt and Chris in Las Vegas sold me that I would begin accruing credits in the winter to make my bill easier, and yet here we are into Spring, coming into Summer, and I've got to call to ask what is going on, what I need to do, and will they reimburse me, each and every week nearly. All because someone cannot figure out how to write an address down. They've said it's an issue with the utility, but after five months, I don't care. They operate in Las Vegas, and I can't see them having this issue with every single customer in Las Vegas. Just frustrating to be paying for a nearly a $36k paperweight on my roof because someone can't get a simple address down, and it now makes me doubt the integrity of the system of the whole. If they cannot figure out an address, how can handle something more complicated such as roofing, or electrical systems, etc. Just incredibly unhappy and now worried at the whole of the service at this point, including the installation.

A MUST READ NOT AMAZING BBB NEEDS WAY HIGHER STANDERS I don't even know where to begin with this company they are a bait and switch mess with your head wreck your house attach your contract to someone else's account damage your house promise you things and every time they screw up they give you a new person to fix it and blame them and that's the wheel they put you on then when that doesn't work anymore they breach their contract and leave you high and dry and I've been dealing with that for months they do not care about their customers all they care about is lying to their customers to keep you hanging on. They don't care about the damage they do to your family or your finances they don't care about the damage they do to your home and then when you catch them and tell them they're in breach of contract they go a step further and say there pulling themselves out of the contract that's when they leave you high and dry. They sent people without an electrician present to do electrical work the building inspector had to kick them off site. the day they were supposed to install my panels they only installed the tracking for them and then decided to get pissy and not put my panels in and left I still don't have my panels on my house even. They didn't send the bill to the loan company to get paid with their partner loan pal who told me to get my income proof together for them when I wasn't supposed to leave my home which I started getting together by phone before they decided to do their we're not going to work with you and we're canceling your contract which I will be dealing with but then it gets even better they send four men another one who doesn't have an electrical permit for the state of Wisconsin but for the state of Illinois and when he was asked to show his electrical permit that he was a licensed electrician he refused. Then they're trying to speak Spanish so that I cannot understand them as they are lying to my face and I can understand what they're saying but before it got to that level they said they do this to their customers all the time meaning Solcius does this to their customers all the time. So it's bad when their contractors that are out in their Vans and their trucks run into customers like me that have been lied to and treated like garbage and told we are getting a tax credit and we're eligible for that $10,000 tax credit this that the other and then suddenly it's not then it's we're going to make it so that you do get that money because $25 check does not begin to cover what our company has put you through type BS. there's the other bait and switch pay attention they like to say that you're going to pay $0 that's right zero dollars because your electric company is going to pay you to put a solar system on your house don't fall for it it's a lie. their own that installers told me this stuff happens when they get sent out to do the job deal with the customers that they've done this to and no exactly the lies that the office at the 800 number tells people over the phone to keep them as their customer and I've heard some people say that they've had to go and reapply for their loan four times because they tell you your solar will be installed within 2 months or 3 months of talking to them it is a lie it doesn't work that way and they definitely don't do any of the phone calls because I did all the phone calls to the building inspector to the solar department at the electric company I did that they did not run as far away from you as you can from this company because if they've lied to you made promises to you and don't want to follow through with it they will blame you as the customer as being the problem and then they'll say we're canceling your project that is breach of contract even if they told you verbally they were going to do things a verbal contract is still a contract contract and they are just as responsible to deal with it I have water coming in to my roof I have to replace my insulation in my attic I'm probably going to have to replace my roof after what they did to it because they were scraping it the wrong way back and forth she get ice off of it and salting it and scraping it over and over again and not even where my stuff was supposed to be going up the list of things I could say about them is endless the things I could tell you they promised me endless the things they did wrong endless I'm warning you ahead of time run do not walk run as far away from this company as possible. I didn't bother putting punctuations in because I'm talking to my phone and I figured why should I bother putting punctuations in if someone's that worried about punctuations and they don't care to read it because it doesn't have punctuations then they really don't care that this company is this dangerous. NOT AMAZING!!!!!!!!!!!

We signed up at the end of August and were told it would take 6 to 8 weeks. It is late December now, and first payment was due today, so now I am making a payment for something that I am not even able to use. This whole process has been very frustrating. It didn't pass the first inspection, then we had to call to find out what was going on. You always get a generic text back. Waited 4 days once for them to get back with us before calling them again. After much waiting we were finally told we were ready to activate the system. It didn't work. When I call to find out when someone would come and fix the problem I got a generic text answer saying that they were waiting on their workers availability. WOW what customer service!! So unhappy with the Company. I wish I went with my neighbor's. I am leaving a 1 star for the workers they were really nice. Wish they would just take it all back.

I had a trouble free installation, all of the people were very professional, polite and very helpful with questions. I highly recommend Solcius for your Solar needs

Came out between the time I was told and finish within 6 hours. Also asked me where I wanted the box to be located and gave a detailed explanation of the process. Crew did a great job.

Solcius is my company that I went with to go solar. Who does not want to save money when it comes to paying bills. But I was let down, the system that they put into my house was only for one story house that had 3 bedroom. I have a two story house with 5 rooms. So needless to say my system does not do anything for me, just taken my money. After My last set of electric bills that are in the 300 range, I tried to see how much it would be for other panels. No one will answer me, all they do is take the money and not help. If I new of a law office I would see if I can sue them for deceptive business. They told me its the size I needed and I would be saving hundreds of dollars. YA RIGHT

So far we are pleased with our decision to use Solcius. The panels are up and running and we can track their progress through our app. The staff at Solcius are courteous and professional.

the only reason they got a 1 was because there wasn't a zero. I started this process in Aug nd it is still not up and running! The inspector told them the had to change the main power panel. They came back weeks later and changed one of the boxes they just put in I told them it was the main power box. they said no it was this one. guess what it still didn't pass. I don't hear from them so I called back who ever I am suppost to talk to isn't there today. This has been going on for 6 months. I talked to a different solar co. and they said they would have it up and running in about 3 weeks. buyer beware!!!

The installation of our solar panels and system was completed in a timely manner. The team was very professional! I will recommend to my friends and family!

I don't think they really want my review, even though they have asked me more than once to post it. One star is really too high. This has been one of the worst experiences of my life. I started this before the Rocky Mountain Power cut off grandfathering the watt-for-watt generation policy. I told them that if they didn't get my application in on time, it was a deal breaker. They didn't get it in, in spite of MANY calls in the week leading up to the cut off. They assured me that it was in and everything was settled. That was in 2017, October and November. After months and months of negotiating and frustration, they FINALLY finished the installation and got the meter set YESTERDAY, Jan 9, 2019. They still haven't finished their part of our agreement, which is to provide LED lighting throughout our entire house. They promise and don't come through. Time and time again I have called, they promise to call back and weeks go by before I hear from anyone. They would set appointments to come and then never show, or even call to let me know they weren't going to show up! They finally got the install done, (but we had no meter and it wasn't connected) and, suddenly they are harassing me almost constantly telling me that it is URGENT that I hurry and call the finance company and tell them that everything is done so they can get their money. It hasn't been urgent to them for 14 months!!! Frankly, they were asking me to commit fraud Because they were not done and I still had no solar power! I put my money out and for over 14 months, have nothing to show for it. I signed a contract originally, then 3 months later they had me sign another contract for a lower price. I figured they were trying to make up for missing the deadline. Now, I've lost the whole year's worth of solar savings, gone for 14 plus months with no interest on my 10,000, and I'm to get money off for their missing the deadline, in addition to their not providing the LED lights they promised. Now, when they're done, they want to go back to the original price of 10,000 more, and ignore the second contract they had me sign. How are they still in business???

The process was smooth and easy. The process was easily explained and I had 1 point of contact for the sale and 1 for the installation. No call center or anything like that.

I don’t usually write reviews, but I’m hoping to save someone else the pain I went through. I bought a system from Solcius in Jan of 2018. At the time of purchase, I was assured it would be up and running by Mar or Apr at the latest. My first problem with the company was they changed my original contract 3 times within the first two weeks. They told me it was because of their transition into the Las Vegas, NV area from Utah, and things were different in NV. I tried to get some questions answered about where the panel and inverter warranties were in the contract and the customer service person I talked to was clueless. Everything I asked was referred to someone else as the guy I was talking to knew nothing. I had other coworkers look at the contract and they could find nothing that made sense for the equipment. The only clear warranty was for the panels being installed and the roof warranty that would protect from leaks. I did receive a spec sheet on the panels, but nothing in writing about the specific panel and inverter warranty. They finally showed up in Mar to install the system. Before they were off the roof, the finance company called and said I would receive my first payment for the system 30 days from that date. Although the system isn’t producing power, you’re still required to make payments on it evidently. Don’t believe it!! You do not have to start paying on it until it’s up and running as my next door neighbor was able to do. So, now I was to wait for inspections. Weeks pass and during Jun they came out to put a different box on the side of the house. Then they found out NV Energy requires another meter box and install that. I was then supposed to be waiting for the final inspection so NV Energy could place the meter and activate the system. In Sep I finally called and asked what the delay was on the inspection. They looked at my paperwork and realized they never scheduled my inspection. 1 ½ months went by without them noticing this screw up. They finally got everything inspected and installed and turned on my system 19 Oct!!! This whole process was completely unmonitored, no one was assigned as a project manager to insure work was done and done correctly. No one would give us any info on what was going on unless we made the effort to find out. The final straw with this company came when they offered to pay me for the power that my system would have produced all summer if it had been running like it was supposed to be. They stated they would pay me from May 20th until the system was activated (Oct 19). I received a check for $355.00 with no explanation of how they came up with that figure. I emailed customer service and said I wanted to see the math because if that was all my system produced for 5 of the sunniest months in Las Vegas, I was in trouble. I received a call later that day telling me they decided to pay me just my interest for the 5 months at $71.00 a month. Lied to me again, changed their minds and paid me a lot less than they should have and never had the common decency to call or email and tell me they were doing it. I have a leak in my roof which they sent an Electrician to look at it. He looked at the stain on my ceiling, walked out to my pool deck and said it couldn’t be from the panels. Never went on the roof or in the attic. They had no problem sending me an email first thing the next morning with a bill for $125.00 for a roof inspection. I refused to pay it and explained what he did and they still have not come out and fixed the leak. I have had many houses and have had many companies do projects to them over the years and Solcius is the worst I’ve ever seen or heard of. You can be well assured that as soon as they get your money, you become low priority to them. Their own workers told me and my neighbor the company was a mess. Do yourself a favor and do not use this company for your solar system. I am now looking into legal action against the company. People don’t deserve to be treated in this way.