Solar Titan USA Reviews

We had a great experience with Solar Titan!! Seeing some of these bad reviews on here surprises me and my husband. Our daughter and her family are next in line for Solar Titan to install Spring 2022. Our system was mid size and installed in 5 weeks, fully operational, inspections complete too. They educated us a lot on Solar Power! Glad we own our own power! Surely these few negative remarks cannot compare to the many satisfied customers they surely have and will continue to have as Solar keeps growing.

Solar Titan said they would do all the leg work. They have lied to us repeatedly. They installed panels on our home and electrical work without the required permits (they told us they had) therefore we cannot get it inspected and turned on. We are being charged interest on a loan for the past 2 months for a product they will not complete. As soon as they put the panels on they tell the loan company that the job is complete and they get their money. They do not answer their phone once that happens. Our salesman said there was a 25 year warranty on everything. That is untrue the only 25 year warrantee is on the panels which are from China so we won't be holding our breath.

I would not recommend this company to anyone, and buyers beware! This is just a list of the current events not including the problems before. You are told when you purchase the system it is fully monitored. This is not true, or they are just ignoring the notices being sent to them. My system has been down this time since December 25,2021. Jan 20,2022 I called spoke to Missy who said she would check my system and call me back. Jan 21,2022 I called Missy back she apologized for not getting back to me that she was working on returning phone calls. Missy says she is looking into my system and will call me back. Jan 24,2022 I call Solar Edge who informs me my system has been down with error codes that had been sent to Solar Titan without any responses. I call Missy after speaking to Solar Edge and inform her about my system not working and how long it has not been working. Missy wanted to argue that my system has been working. If my system was working like Missy said it was, I would not have a $152 electric bill. Missy talks to Solar Edge and finds out my system is not working and has not been working. Missy then passes me to Kim who does the scheduling. Kim cannot get anyone out to look at my system until Jan 31,2022. Jan 31, 2022 I receive a text from Kim that the crew she had scheduled cannot come because they been exposed to covid. I asked if that was the only crew she had considering how much I paid for this system and now I'm incurring electric bills. Kim had a crew to come out late in the afternoon they arrived around 4p.m. They flip some breakers tell my husband they don't know what is wrong with the system they are trying to get in touch with Solar Edge to find out what is wrong. My husband tells them that Solar Edge said some strings wasn't working. Cadan (the tech who's working on the system) tells my husband it's not on the work order and he needed to speak to Solar Edge to trouble shoot it. Cadan says he will be back first thing in the morning. Feb 1,2022. Feb 1, 2022 Cadan sends me a text that another job has been added to him that he will not make it until later in the day. I responded with BS and called Kim. Cadan did show up was here for 8 hours He had to replace our invertor. I pointed out that our production meter wasn't working. He said he would let the office know. Feb 4,2022, I sent Cadan a text, because I had not heard from anyone, asking about the meter. Feb 6,2022 Cadan responded that it was not on his schedule he would check and get back to me. Feb 7,2022, I called spoke to Hannah about the meter then Kim calls back and said she had someone coming out Feb 9,2022 to install a new meter. I mention that I think my battery is not working. When Max calls Feb9, 2022 to let me know he is own is way I ask if he can look at my battery that for someone reason it is now not charging or are we using it. He tells me that he is only coming to install a meter. I email Solar Edge to open a case that my battery is not working. Feb 14,2022 I call Solar Titan I tell the man that now my battery is not working he says I will take a note, and someone might call you back this week. Feb 14, 2022 I go to Solar Titan and have a meeting with Russ L chief operating officer and Shawna H VP of sales with all my concerns and frustration. To be told by both of them this will be looked into, and I'd be taken care of. Today is Feb 17,2022 I called Russ and left a message at 9:10 a.m. that I have not heard from anyone and according to Solar Edge my battery is setting Idle that the installer needs to take a look at it. 02/19/2022 UPDATE I’m excited to say Cheyenne got my battery working ! High five to her. Like every where else they are short handed and are hiring. I’m back to not using electricity! It’s great when everything is working!

(Harrodsburg, KY) Responding to a request to get a quote was amazingly fast. The sales people were courteous and respectful, but leaned to the side of high pressure. However, I specifically asked the sales personnel if I was going to get a Tesla battery backup and they said yes - it turned out to be an LG battery. I also asked if I could monitor individual power cell arrays with the app, and they said yes, I would have that capability - it didn't and never will since the type of system installed is a system that can only provide visibility into a bank of cells, and even so, the app doesn't provide that visibility either. Installation was so bad I had to have the team recalled from Tennessee (I am in Central Kentucky) as they had stopped up the plumbing vent on my roof with the solar cells and my bath tub would no longer drain. When I complained, they argued with me that my problem was impossible, yet when they fixed the roof vent in their mickey mouse manner, the bathtub drained properly. To fix the drainage problem they had to move one of the panels to an offset (and goofy looking) position on the roof. I also had to call them back in to fix the interior mounting of the electrical panel. On the interior equipment installation they had run the wires in such a way that the panel was no longer able to set properly on the wall and the house's electrical outlet was reinstalled in an unsafe manner. The crew was just in too much of a rush to get home and didn't check their own work. After a month or two we had high winds and the high voltage cables were blown loose and whipped around on the roof, so I had to call them back in again. My unsolicited advice? Do your homework on more than just the type of solar system you want. Look carefully at the company doing the installation. I would never recommend this company to anyone. 03//4/2022 Update (Harrodsburg, KY) My system has not been working since January 27th, I called Solar Titan Support February 8th for assistance and they individual could not identify the Inverter that was installed so they arranged for me to speak to a scheduler. They gave me an appointment three weeks out, when I tried to address how unacceptable that was, the scheduler started crying (I never said anything that could have triggered that kind of response, so it must have been "the straw that broke the camel's back"). So, after the three weeks, I called to Solar Titan Scheduling when I noticed that they were over an hour late, Scott told me that they were on their way and that he'd have the team call me to indicate when they would arrive. Four hours later and not having received a call from the crew, I called Solar Titan again, Scott informed me that he'd make sure the crew gave me an ETI of when they'd arrive. Late in the evening, after seven hours after they were supposed to show, I called Scott again and he told me that they were not going to show up because they were scheduled to do another job that day! I asked if I could speak to his manager and he told me that he was the manager, so I asked if I could speak to someone that he reports to and he said that he'd place my name on the list for his supervisor to return calls to, but candidly he admitted that he didn't think that I'd hear back from him. Anyway, he rescheduled another appointment which was one-week out. Today, is that day, and guess what? The crew is not here when I was told, and now I am waiting for the crew to finish another job they were working.

WORST COMPANY OUT THERE! Started this in July 2021 but still not completed (01/07/2022). Purchased a whole home and Solar Titan started to install a smaller system on my house, Had to show my sales invoice to show the installer and he had to remove the items that he installed on my house leaving holes in my siding. the same installer when he install the inverter broke the internal breaker, when i saw this , he stated "it still works". I had to call the company to have it replaced. the issue is communication. They took our money with no problem, signed us up for their program with no problem. We are now paying for the system and our utility bill = double charges and double payments. no one calls back. we are told dates for work to be done. no one shows up, and no one calls. dates set promises made - no one shows or when they do they are not prepared to work or have the wrong order/wrong equipment. If I don't check their work then it would be done wrong. It is not right that we are the ones who are seen as complaining when we are not the ones who break their word. the area we live in states you have to have a master electrician and Solar Titan states this is the scheduling problem, but then they send people to work who cannot do anything because the master electrician does not show up. so no work gets done.

Signed paperwork in August, it was the end of November before solar panels were turned on only after I called several times. Purchased whole home solar system to now be told it's just back up. Told no electric bill except for maybe meter rental now paying high electric bill and Solar bill loan. No calls returned just getting the run around this is January 28th very dissatisfied. Solar Titan does not stand by their promises.

this company is nothing but headaches. signed the contract, no one shows up, we call, no one calls back, when they do call and give a date they do not show up, they stop calling again, spoke with so many people but nothing is resolved, said we would cancel, then some work done - after several months of calling, then they disappeared again, no one calls, no calls back, given new dates, no one shows up. paid large deposit, work is not done

Solar Titan has a great sales team and were quick to get the panels up on my house and a follow up crew got the batteries and inventor installed in a timely manner. Problem’s started when the system failed first State Electrical inspection. Very very slow to finish the job. Zero customer communication, poor customer service

My Experience is POOR!! The Company "POLICY" that both spouses be present for the initial analysis & discussion is quite irritating. Once a proposal is written & ready to be submitted having both spouses make more sense. We will be getting quotes from others now that our "appointment" was CANCELED by Solar Titan.

Bad and rude costumes service Manger Sara is the always lying in every thing Try to contact the owner for more than 2 months never got any call back

The individuals are extremely knowledgeable