Sol-Up Reviews
4.9
7.0
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Johnny Cong Las Vegas, NV
The bird fence was explained to me it was part of the solar installation and no extra charge by the salesman. Then when I signed the document it was sold to me it will be removed, but never was and I'm left with financing over $1k for bird guard. Also, within the first year my roof leaked when it rains for the first time after the installation. I called because it was under warranty I was told it wasn't because it wasn't leaking from where they install the solar, but they were walking back and forth in that area which caused it to leak - where is the 10 year warranty they offered? I had to paid out of pocket to fix the leak. The Solargard digital bix was replaced within a year and wasnt the one I had with the nice digital readings. It is now just a plain white box on the wall. Disappointed with the company and their warranty.
5 years ago
James Weber Las Vegas, NV
DO NOT USE SOL-UP! They use shady and underhanded techniques in order to get your money. I have to admit we were pleased at first with Sol-up until 5 years down the road. During contract negotiations we informed them we would be getting a new roof in about 5 years, they said "No problem, we will come out and remove /replace the panels at no cost." When it came time we found out there is an additional $9,000 charge to remove and replace solar panels for a re-roofing project. Sol-up told us they could not use the existing equipment they had originally installed because it was no longer any good and we had to get all new racking and panels. Sol-up admitted they do not have faith in their own equipment they originally sold us, how bad it that! They want us to pay half the cost of the solar system again to do what they promised to do for free! Sol-up straight up lied to us from the get go!
5 years ago Edited September 14, 2021
