Semper Solaris Reviews

I researched a number of companies in the San Diego, Ca area. This company had the best prices and, as I found out, great service. Headed by an ex-serviceman (hence, vet discount.),they could not have been nicer to work with. HIGHEST RATING!!

Our original interaction with Bob C. in July was terrific, and so was the loan process in August. After that it’s been down hill, permits not getting done in a timely fashion, phone calls, text messages not returned. Almost to the day of our loan needed to get new qualifications we were given a date for beginning of circuit panel upgrade and meter replacement, and needed the loan funded. Now that they have their money, 2 days before the actual begin in of wok they cancelled because they didn’t coordinate with city for inspection. And they have our money!

Best solar company in town! Met a lot of other companies but this company gave us the best quote, helped lower my bill and I’m saving $4,000 a year! I recommend talking to Robert Alva.

Project planning g an installation of panels, inverters, etc. went quite well and we were please. Main Problem is that there do not have enough good maintenance engineers. 2 years after installation one off two inverters failed and needed to be repaired/replaced. It took 3 months overall to get this done- in the meantime electricity production was at 50% of design capacity and my electrical bill went up accordingly! Same inverter failed at the end of 2000. It took the company 2 1/2 month to come and do some repairs. One of the 2 circuits is still not working. It is now 5 months before and I still can not produce the quantity designed and promised. My electricity bill still is up considerably. Also the maintenance department is very hard to reach -phone, Email do not get answered. Message box of main engineer full! Very unhappy with how I as a customer of a very expensive installation gets treated.

They had great customer service. Any time we had questions they were always quick to answer and anytime a problem popped up they took care of it. The roof \came out great and the prices were fantasic.

After four years of trying to get Semper Solaris to honor their contract of under production I wish I had never done solar and have never gone with this company. It has added so much anxiety to my life. The sales team and production team underestimated the amount of solar that my house could produce and promised me more than the system was able to provide. They are now emailing me false information about my production saying that it is actually meeting specs, and when I called them on it they say whoops we were looking at somebody else’s account. Feels very shady to me. I will update if they eventually resolve the issue. I still very much want to recommend this company under the current situation I definitely cannot as it is costing me $600 a year more than you should be.

Great customer service, very friendly group of people. Mark I was my contact and her was very knowledgeable of the roofing and solar process. Very competitive pricing. Would do business with them again in the future.

Really happy we went with Semper Solaris. Great value for the price. Everyone we worked with was professional. Chase our sales guy was knowledgeable and helped us every step of the way. Happy we went with Semper Solaris.

Semper Solaris made solar so simple and easy. Nicole was wonderful. She answered all of our questions and was very helpful. Their prices were great and so was their warranty. I would recommend them to everyone.

They pepper their website with words like “integrity, loyalty, and responsibility” and claim that we should trust them to be experts who will “get the job done right.” Having served proudly in Iraq and Afghanistan, I’m offended that they are claiming these values and waving flags as a marketing tool when their competence, organization, and level of service is disgraceful. I hired Semper Solaris for a new roof and solar array because of their sales pitch and because I believe in supporting veterans. It was a big mistake. The project went sideways many times, significantly increased in price from the original contract, and took nearly nine months to complete. The issues were all self-inflicted by Semper Solaris and not problems with permitting (besides them failing multiple inspections). Throughout the project, they consistently failed to communicate with myself and the subcontractors who were working on the project. A quick timeline: 31 May, 2018 - Signed contract and paid deposit 6 September - Main panel upgrade. PG&E disconnects power. Subcontractor electrician (probably not a licensed electrician - Semper would not provide me with his name or license info after the fact) screws things up big time and we don’t have any power for two days. Panel not upgraded. I have to throw out two refrigerators of food. Semper says they will cover it, but never do. 7 September - Semper Solaris installs temporary couplers to get power back on because PG&E will not accept their work. 4 October - 2nd attempt at panel upgrade. Panel is upgraded, but fails inspection. I’m told the roof is scheduled for 17 October. 15 October - Semper cancels 17 October roof install and reschedules for 23 October. 23 October - After moving cars, preparing for the roof install, and taking the morning off from work to make sure things get started smoothly, Semper calls me at 8 AM to tell me the roof isn’t happening that day. 11 November - Roof is started. It is finished that week without major issues besides a large amount of roofing debris that was not cleaned up. 20 November - Semper Solaris contacts me and tells me they no longer have the type of inverter they sold me and try to sell me a different kind. I push back and they agree to install what we initially agreed on. 27 November - One of our cars gets two flat tires in my driveway from roofing debris. Semper does pay for the tire that was destroyed by the nail that went through the sidewall. I patch the other one myself. December - Solar installation. Lost the exact dates. 10 January - Solar passes inspection. Main panel upgrade fails inspection again. PG&E will still not permanently reconnect power from 6 September clusterf*. 16 January - Permission to operate from PG&E (solar, not main panel) 29 January - After finally passing the main panel inspection, PG&E reconnects my power. The PG&E lineman calls me at work to tell me that the electrical work technically passes code but is janky and I should consider having someone revisit the work. 7 February - Semper Solaris gives me access to their monitoring portal. I find that one of my panels is underperforming and reach out. They initially deny that this is the case. 26 February - After struggling to get anyone to respond to my requests, Semper Solaris agrees that the panel is underperforming, but because the panels were installed in the shadow of an exhaust vent on my roof. They point out that in the summer the sun will be higher and all of my panels will work at that point. 28 February - Earlier in the month I had noticed that my attic was full of debris from the roofing work, including trash from the roofers' lunches. Semper pointed out that debris was allowed in the contract, but agrees to clean up the lunch trash and collect final payment. They are supposed to show up at 8 AM. I wait until 8:30 and go to work after they don’t show up. I mail them a check for the balance and clean the attic myself so I don’t have to deal with them anymore. Some other things: Their salesperson did not go on my roof, inspect my electrical, or enter my attic. I asked how he could prepare my contract without examining those things, but he was insistent that they had done an estimate using special mapping software and I shouldn’t expect any significant changes. They ended up sending me change orders that added up to $5,970. All but $300 (dry rot) of those items were foreseeable and should have been in the initial contract. They either wrote the initial contract incompetently or intentionally planned on adding the change orders later to come in at a lower bid. Because of the borderline criminal dishonesty, I got them to drop the extra charges to $2,240 after a significant amount of back and forth. The salesperson also claimed that I didn’t need to replace my gutters. After the roofers started, they claimed that there was no way to save my existing gutters and cut them off. The roofers, who were subcontractors, offered to work under-the-table and install new gutters without Semper’s involvement for several thousand dollars. I declined. I still don’t have gutters, but that will be another expense that was not accounted for in the initial contract. After the 6 September incident and near the completion of my project this February, I requested to have a veteran-to-veteran conversation with Kelly, the owner. I was denied both times and one of the employees noted that she had, in fact, never met him. Two-stars because in the end, I do have a roof and a solar array. Getting here might have taken a year off my life though.

I don't like pushy sales people coming to my house so I put it off for a couple years. Rae came, couldn't have made it easier. Not pushy. Our panels are in. We are excited to turn on the system!

Raedene was not only knowledgeable but very attentive and patient in addressing my concerns. And always willing to take the call. I couldn’t be happier with my solar from Semper Solaris.

Best company. Best product. Best price. Best options. Thank you Nicole L***. You helped me understand these concepts much better! Several finance options that will enable me to make a good decision.

We liked the prices, the panels and company. Once we were scheduled for installation, everything went as planned. Always available for questions or help was our go to rep Brian, thank you.

We have nothing but high praise for this company. From day 1 to day 60, Brian O. and the whole Semper Solaris crew were on point and communicated everything with us. Grateful for the hard work and stamina.

Thanks to Geneiveve, Sean, Vinnie, Veronica, Lorrie, & Dexter for our wonderful Solar Project. New Roof and Solar - Our bill was negative $12 the first month... SDG&E owed us money... Start the process today! No regrets!

WOW. Impressed with everything and everyone that works for semper solaris. Blake did a great job helping me make the correct decision to go solar. Great service and warranties.

Solar system looks good. The panels are performing better then expected and generating a little more power. Semper Solaris and Brian put a plan together and executed it very well. Thanks guys

I just had my solar installed with Robert C and he was truly amazing. His customer service was excellent and he exceeded all of our expectations. Very happy with the installation and looking forward to our solar journey!

Easily the best company around. Brian and the Semper Solaris way was a solid fit. We liked the process, equipment, installation and communication. Thank you for completing the job in a timely fashion.

We are thankful for the smooth install and communication from Semper Solaris/Brian O. The solar system looks very sleek on the roof and was worth every penny. Will refer to friends and family.

I had a great experience with Semper Solaris. I felt that their customer service was excellent. Kurt V was very professional and helpful. I am happy with my purchase and would recommend them to anyone interested in solar .

The entire process was seamless and it was very easy to work with Bob K. The monitoring is easy to use and informative. I could not be happier with the performance of my system.

The system is up and running and we couldn’t be more pleased. Our sales rep Kurt V was wonderful. The customer service is great and the install crews kept my house nice and clean. Thank you Semper Solaris!

Out of 5 different solar companies that I consulted, SEMPER SOLARIS was the best, Roland O the Sales Rep and the rest of the crews that did the installation were the best and fast, more than I expected

We met with 5 potential installers. Mark was by far and away the most straightforward. Not a hard sell and the best price of all 5. Looking forward to having Semper install our panels.

We just completed having a roof and solar installation at our house. This was the worst construction company I have ever dealt with. Their roofing company broke my $500 bird bath. I was also told that when the project was complete we would be reimbursed the first payment since everything took so long. We could not get an answer as to when we would receive the $199. As to when we will actually receive the reimbursement for the birdbath that we hear has been, is anybody's guess. No one seems to talk to one another. My son's installation down the street was even worse. We figured out what the problem was and tried to tell them. They finally saw that their subcontractor installed a meter that was not in compliance with this cities electric company. Hopefully it will get fixed in the next couple of weeks before my son has to start his payment on the system. Knowing him, he will start a claim with the Contractor's License Board. He really feels like he has had to jump through hoops for these people. It seems a real shame because the work that they do seems to be of good quality.

Anela H was able to answer all my technical questions, and the company was professional, and I liked that they were well established and reputable. The install was done in half a day and the whole process when very smoothly.

Very pleased that we selected Semper Solaris for our Solar install. Laura V. our Representative shepherded us though the process without any difficulty. We always knew were we were.

So far I am super happy with Semper Solaris. They have done an excellent job and are always calling to ask me if everything is going well. The team is on point and worked at a good pace. Will recommend to all.

Fast, efficient, and knowledgeable team. The experience was great and all the stages of the project were completed on time. Michael C. was very responsive to all my questions and concerns during the installation process.

The crews did a great job. Prompt, courteous, informative and timely. The product was what we were looking for. I would recommend them to any of my friends. Thank you Semper Solaris.

We had a wonderful experience with Semper Solaris. Everyone involved was very professional, courteous, and extremely knowledgeable. We were also kept up to date throughout the entire process. A+!

Mr. John R. is an excellent customer service provider for this company. He contacted me very often to check on the solar installation process. He cares and wants to make sure that each customer is taken care off. Thanks.

Almost every client rates Semper Solaris as a 10, yet this article has them as a 5.8. This is BS, probably sponsored by other weaker solar companies. Semper Solaris was awesome to work with, start to finish

my wife and I went with Sempra Solaris and couldn't be happier, the install was quick and the work was clean. I've had to call customer a couple of times and they always been polite and addressed my issues immediately. They installed Sunpower panels and Sunpower inverters., the system has worked great. Thanks Sempra Solaris.

These folks made the whole process pain free, they took care of all the details. The system has been up and running one year now and we are thrilled with the output of the system. Will use them again if the need arises.

AWFUL, DISORGANIZED, INCOMPETENT (2.5 yr disaster) Work with literally anyone else. I engaged Semper to install batteries and hook up existing solar panels I already had on my roof. This took them 2.5 years. I spoke to literally 30+ people over the course of the project, none of whom had any idea what was going on at any point. They failed inspection 3x. They installed a safety bollard in the middle of my garage turning it into a 1-car garage which obviously doesn't work. The cherry on top was that they reviewed my account and attributed this disaster to regulatory complications, when for instance my project languished in their design review for 6-wks while we underwent utility black outs during fire season and my children took freezing cold showers. These guys are clowns and one of the biggest time sucks of my adult experience. Use their competitors.

Semper Solaris Complete Failure Semper Solaris was paid $1000 and acknowledged our contract of $28,950 for the installation of two Tesla Powerwalls on 7 November, 2020. The filing for the SGIP refund was stalled until this installation was approved by PG&E on 4 December, 2020 for a refund of $26,400. On 9 December, 2020 I was informed by Semper Solaris we must wait for Tesla to ship the Powerwall batteries, currently on backorder. Semper Solaris expected to receive the batteries in March to April 2021. On 11 January, 2021 Semper Solaris requested a site assessment, and was sent detailed diagrams and documentation of our current solar panel installation. The site assessment was completed on 12 January, 2021. The contract project then entered Semper Solaris Design and Review process. On 1 February, 2021 Semper Solaris billed me for a change order, as they determined the batteries would not be installed in our garage, as pre-planned, but must be installed “within a free standing structure”. I asked for more information as to the exact location of this structure and noted my fears at this installation being at risk due to the lack of communication and progress of Semper Solaris, requesting weekly updates. Theses updates never occurred, and I declined to pay for this change order without more information about the details. I sent Semper Solaris another request for information regarding this recent change order of over $1600, stating I was very concerned the lack of communication and slow construction process. I stated if Semper Solaris did not provide a design document within one week I would ask for a refund to pursue this installation with another, more responsive, solar contractor. On 16 February, 2021 Semper Solaris finally explained, in one cryptic sentence, the installation must be up-stream of our generator installation to avoid system electrical damage. On 24 Febrary, 2021 I objected to this change as I did not want the batteries installed over ¼ mile away from our home, isolated at a distant corner of our property. I again complained about a complete lack of any communication with Semper Solaris for the entire month of February. On 24 February, 2021 Semper Solaris explained they could put the batteries in our garage for a fee $11,100, or build a smaller free standing structure for just $600, or half their original estimate. On this date I approved the change to a free standing structure, with the stipulation I receive a drawing showing the installed location. On 2 March, 2021 I received a diagram of this free standing structure, showing how the batteries would be placed on posts connected by steel channel. The change order noted the batteries would be installed by the “Main Panels”. I made the mistake of assuming the “Main Panels” were the electrical panels on our garage, next to the generator and PG&E feed into our garage and home. I sent Semper Solaris an electrical diagram showing exactly how our home is currently wired to both PG&E and our standby generator. On 9 March, 2021 I received a confusing document and asked for clarification. I received this clarification on 11 March, 2021, finally showing the installation was to be at the lot line, almost 2000’ from our home. I was told any additional information would have to wait until the construction plans are drafted. I approved these changes, fearing any more delays. On 1 April, 2021 I received notice the building permits had been submitted. I signed a waiver for any damages or risk involved in my generator installation, absolving Semper Solaris of any harm. Semper Solaris disappeared, despite repeated requests for progress updates, until 20 May, 2021, when Semper Solaris sent copies of the building permit requests. Semper Solaris disappeared, despite repeated requests for progress updates, until 12 July, 2021, when I received a note saying they are “working to get a tentative install date scheduled for before 12/4/21.” Semper Solaris disappeared until 4 September, 2021. I no longer requested any information from Semper Solaris, feeling this project will fail, and I will simply receive a $1000 refund. On 4 November, 2021 I received a note saying installation is scheduled for the 10th and 11th of November, 2021. I received a bill for $22,840. Not having the amount in cash I paid by CC, costing me an additional $686. Semper Solaris crew shows up, and in three days, working from ~10:30 am to ~ 1:30 pm accomplishes the digging of two holes and setting two posts in concrete, adding steel cross bars, installing 3” NMT to the main PG&E panel, and hanging two Tesla Powerwalls, a distribution panel and the Tesla Gateway. Not a single wire was pulled. This work crew of Ty and Nathan spent their time dealing with a truck with faulty brakes, waiting for PG&E to resolve an electrical safety issue, and constantly discussing on their phones issues with missing parts, parts delivery, work scheduling, and, for hours, with another solar installer, Citadel Electric, arranging new jobs for themselves and several others. They hated Semper Solaris as much as myself, and for the same reasons - management incompetence. I learned Semper Solaris had these batteries for several months, since April, but no one at the North California office wished to do this distant installation, as it entailed driving all the way from Modesto and lots of digging. Semper Solaris simply did not wish to do this contracted work. After paying over $24,000 I was getting extremely nervous over the lack of progress, facing the SGIP deadline of December, 2021. On 23 November, 2021 no one showed up for work. On 24 November, 2021 Semper Solaris filed to a SGIP extension. On 24 November, 2021 no one showed up for work, this after a promise a crew would show up and work until the job was completed. On 24 November, 2021 I participated in a telephone meeting with several Semper Solaris managers. After being told explicitly a crew would show up to complete the work on 1 December, 2021, the crew shows up to dismantle all the previous work, moved all the equipment into my garage, and promptly departed. On 3 December, 2021 the SGIP extension was approved by PG&E. On 6 December, 2021 I formally notify Semper Solaris I consider our project contract invalidated by their repeated installation failures. Semper Solaris continues to blame me for their failure, citing electrical code issues, completely unrelated to their scope of work, discovered in November, 2021, during the only 3 days of works they accomplished. On 8 December, 2021 Semper Solaris informs me of another site assessment to be accomplished the next day, 9 December, 2021. On December 10 Semper Solaris informs me “it would be best to cancel the contract.” “Your refund will be processed once we receive the equipment.” I immediately counter they will not be allowed to touch the equipment until I receive a refund, knowing after 15 months of their “process” capability. I counter by offering to buy this equipment “at a fair and equitable price.” On 21 December, 2021 Semper Solaris informs their legal team is completing the contract closure. On 6 January, 2022 I receive from Semper Solaris the contract, wherein they sell me the Tesla Powerwalls and related equipment for the entire $24,525.20 paid them over the last 15 months. I consider this unacceptable, as I am paying them for work never attempted, let alone completed.

If you are looking to add solar to your home, please proceed with caution. We had a miserable time communicating with Sempar Solaris and they had multiple delays at our expense. For context, our solar panels were installed in September 2020 but they were not activated until February 2021. I am very understanding that COVID caused many delays all around, however, this was 6 months of time waiting to use a service that we were ACTIVELY paying for. We would always receive calls that someone would get back to us and these calls would go on for weeks on months before anything actually happened. All that we asked was that Sempar Solaris rectify the extra cost they incurred to us since we had to pay 6 months of our solar loan (even though we weren't able to use solar) AND PGE! We only asked to be reimbursed for whichever bill was lowest for those months. Then we went back and forth with customer rep Laney for ANOTHER 6 MONTHS before they agreed to send us a measly $200 for our inconvenience. Don't waste your time and energy on them.

Here's the very brief version of my very lengthy nightmare experience with Semper Solaris after contracting with them to add 2 Tesla Powerwall batteries to my existing solar panel system: - They don't have access to batteries less than 6 months out and will lie about availability - They will schedule installation dates with full knowledge they don't have anything available to install and repeatedly reschedule at the last minute in an attempt to cover for themselves. - They don't read the notes from failed code inspections, don't fix the problems multiple times, and lie about what's wrong. - They don't know the electrical code in California and will lie about local code having changed to cover for it. - They don't know the SGIP process or requirements and will get it wrong. - They refuse to provide their legally required contractor's bond information when repeatedly asked for it.

Stay away and use another solar company. Semper Solaris is dishonorable and misrepresents their services. There was so many issues with our installation that I requested a small 5% discount/reduction for all the misrepresentations and inconveniences. They choose to battle me over email and voicemails left at 7AM or on weekends over multiple months. Their communication was horrific. They just ask for money vs. trying to solve a problem or even apologize. They have not agreed to any resolution except to threaten me. They do not care about customer service or satisfaction. There are many solar installation companies, don't use Semper you will be much happier. Here are the details. First they promised to install by the end of Dec, but then delayed until March, then April. We locked in a good week when the kids didn't have school some days. We made our work schedules light because we expected power disruptions and banging on the roof. The installation took 6 days vs. 2 days promised due to their teams working short hours, 4-5 hours and not having full teams show up together. Even worse it was not 6 consecutive days but spread out over 4 weeks. They had to turn off our power most of those days creating many issues as we worked from home and had kids in school via Zoom. Additionally, they had told us they could install the equipment on the side of our house, but when they came to install it was physically impossible and thus they had to install on the back of our house, not hidden and creating an eyesore. Had we know this, we would have made a very different decision and not purchased the Powerwall. See pictures to see the promise vs. reality. Also note how many boxes are needed, I have not seen that at our friend's house who have solar. Their installers were polite, the problem was always with Headquarters which is likely not local. I strongly recommend avoiding any Semper Solaris franchise because they all connect to the back-end HQ which doesn't care about its customers or local providers.

My solar panels were installed by Semper Solaris and after some difficulty getting service, things have been okay. I signed up for the solar battery program as I thought with the rebate, it was a good deal. That was in June of 2020. Each time I called my salesperson asking about when it was going to happen, I was told that there was some movement ahead of me. Finally, in March of 2021, I asked my salesperson if I would get my $1,000 deposit back if I cancelled since it had been almost a year and we were considering moving. He said I would get the deposit back and I cancelled (or, thought I did). Three months later, Semper Solaris called me to tell me that they were ready to install. Obviously, news of my cancellation had not reached them. It is now September, 2021 and I have still not received my deposit back. My salesperson told me someone would call and that has not happened since I was told in June to expect that call. The salesperson will not return emails or calls now. I am very disappointed with the way this has played out. We are moving and I am planning on installing solar at the new house and will very carefully research which company to go with.

Semper Solaris is either stunningly incompetent or downright crooked, from my experience, seemingly both. If I were a former Marine I would be furious at their misappropriation of the Marine motto, “Semper Fi” (“Semper Fidelus” is Latin for “always faithful”). More fitting for this clown act would be “Simper Fly’” as all they did was feed me simpering BS and fly away from fulfilling their contractual obligations to me. I first spoke with them in December of 2020 about roof repair and a solar project. They made several errors on my initial quote concerning both costs of work and amount electricity generated (some of which I found and pointed out to them). After these errors were corrected and I signed and paid a deposit then they tried to rewrite my signed contract to increase prices by $7881 for additional errors they claimed to have found a month later. When I tried to cut them a break just to get my project done and agreed to reduce the scope of the project so they wouldn’t lose money because of THEIR errors, they sent me near daily change orders that significantly reduced the scope without reducing the price. When I called multiple people to sort out the mess, they were all very nice, but all I got were promises of actions that didn’t happen. This dragged on for months while dry rot continued to eat my roof. On top of all of this, they kept sending me DocuSign agreements that would give them authority to deduct payments directly from my bank account without even specifying amounts! When I finally talked to the boss of the guy who had made the errors in the quote, he tried to convince me that this is all normal in the roofing business! I finally told them that if they aren’t going to fulfill my contract as agreed, that they can cancel it. They wasted months of my time, caused me a lot of frustration and stress and now I am back to square one needing to get my roof fixed. Now that I am reading their reviews, I am seeing huge numbers of highly detailed 1-2 star reviews of their screw ups that are similar to my experience plus lots of 5 star reviews that are very short and ring hollow.

This Company is a Joke. I could have made a baby in the time it took them to fail, fail, and fail again to deliver an approved plan from the city. Started October 2020 and canceled my project June 2021. 9 months wasted, of time, labor, and money completely wasted. Red Flags started going up when my sales guy, Paul R, seemed to start malfunctioning, spewing out incorrect footages for setbacks (doing a ground mount). It always seemed like he was just guessing where it was suppost to go. The Guy could barely read a tape measure. I kept asking him details about the location for the array and he really was clueless and kept giving me incorrect info. Then their planning dept kept screwing up footage numbers and it kept changing over and over for set backs from property line and then later they discovered their would be a easement set back as well. Shouldn't these people know their job??? So I requested for a new person to work with and they gave me Nicole L. My worst mistake. Working with her proved to be quite Humiliating. Shes very good at making it seem like the city is the only reason for all these delays. Never taking any Blame for Mistakes made over and over again on their inexperienced staff that continued to fail delivering a drawing for 9 months. So I told them to request a special variance. They didn't even know how to do it or what it was. I later found out on some notes on the plans that the city stated that they needed to apply for the variance in the correct way. so they never really did this and clearly that request failed as well. So then the company decides to move the location to another spot that, ALSO, wouldn't work. It kept inching closer to putting it on my driveway and behind and almost under an oak tree. I received an email with plans that were showing that the array needed to be moved based on the center of the easement, which I soon discovered they were basing the measurements off of my fence line which actually wasn't my actual property line. My pm was dumbfounded. I kept telling Nicole that these guys obviously do NOT know what they are doing. I felt like maybe I needed to go elsewhere. But she assured me to continue my patience that they would get this done and ended up giving me 2 different dates, months apart, but they always failed to deliver and it just kept getting pushed back more and more. At this point, one would start to realize that everyday its not installed, is more money out of my pocket from sdge. Suddenly, months later, I receive a call from this girl Stacy and she tells me that my install date has been moved again to July 2nd 2021 from June 15th. I asked her why and she said we are still waiting on the city to approve the plans. I explained to her my entire story and experience and how frustrated we were. I expressed that we would probably be needing to go find another company if this kept getting pushed back but... "lets see how things go". We agreed upon that note. The following day I receive an email that we later found out, from my project manager Tony, That it was Nicole who generated it. No signature at the bottom of it however! She states to me 'Upon MY request to cancel the work, that they will be refunding my money. So I super panic and call Tony. He knows nothing about it, but sees that the work order has been closed. So I couldn't get ahold of Nicole or Stacy and I'm send out emails and text saying woah woah I never said we wanted to cancel and to stop this from happening. So I call into the main line and ends up a manager calls me back and tells me they are terminating the job because I expressed to Stacy that we may need to look elsewhere and that may follow with a not so good review of my experience. IN my opinion, a very well deserved statement at this point. Nicole texts me back hours later, as usual, says she will call me tomorrow. We chat and she tells me over the phone that she felt that I wasn't being patient enough with the process but if i had that would be one thing but since I stated the things I expressed to Stacy that she feels she needs to protect her employees and terminate the Contract. Even though i'm feeling super overwhelmed and shocked and offended at this point, I did get her to agree that her staff is part of the problem. I tried to get her to change her mind by apologizing and said I'll just keep my mouth shut over here if we can continue because 9 months is a very long time to just kick me to the curb based on some feedback, were so close. She said she'll call me later and think about it. At this point, I'm feeling played hard. This young lady has completely put me in a very horrible situation. It feels like she is being super unprofessional and childish at this point, literally sending me texts terminating the contract, later that afternoon. I hope the Owners see this, I hope everyone reads this and considers going elsewhere. Don't Let them play you and waste your time. Shame on the staff at Semper Solaris mainly Nicole

COMPLAINT IS IT TOOK 405 DAYS TO COMPLETE OUR SYSTEM INSTALLATION. IT WAS ONLY 22 PANELS. THEY FAILED 4 DIFFERENT INSPECTIONS, DID NOT BUILD ACCORDING TO THEIR PLANS THEY SUBMITED, DID NOT INSTALL EMERGANCY SHUT OFF AS REQUIRED BY THE COUNTY. DO YOUR SELF AND ALL YOUR FRINEDS AND FAMILY A FAVOR AND STAY A LONG WAY AWAY FROM SEMPER SOLARIS FOR ANY SERVICE FOR THEIR HOMES. WE LOST 6 MONTHS OF ENERGY PRODUCTION, WE PAID $1400.00 ON OUR SOLAR LOAN TO THEIR FINACE COMPANY BEFORE THE SYSTEM COULD EVEN BE TURNED ON. WE HAD WATER DAMAGE INSIDE OUR BEDROOM FROM THEIR ROOF TOP PENETRATIONS FOR THE SOLAR PANEL RACKES. IT TOOK THEM 3 DAYS TO EVEN RESPOND TO US ABOUT THE WATER DAMAGE. MY WIFE IS ON THE LUNG TRANSPLANT LIST AT STANFORD SO WE HAD TO MOVE OUT OF OUR BEDROOM UNTIL THEY COULD FIX THE CELING AND MAKE IT SAFE, WE WERE CONCERNED BECAUSE OF THE POTENTIAL FOR MOLD AND MILDEW. IT TOOK THEM 1 1/2 MONTHS, ONE AND ONE HALF MONTHS TO FINSH THE REPAIRS. STAY FAR AWAY FROM DOING BUSINESS WITH THEM. DAVE AND PATSI

Semper Solaris Tried to up charge me twice for 2500.00 each time. After a site inspection they started installing in a couple of weeks. So far so good. Once they started I get a call trying to get me to pay another 2500.00. I told them they can leave. So they told me they would just absorb the cost. Project continued, they told me they would have to cut the driveway, I said ok as long as they fix it. The job foreman said of course they would. Cool! Contractor came out to appraise the concrete job, then nothing. I kept calling to see what was going on. After trying 3 or 4 times, I was told they would have to get approval because the cost was so high. Then nothing again. After calling all the time with no return phone calls. I finally got a call, they said they weren’t paying for the concrete to get repaired. What a bunch of crap! Now I’m getting a attorney to sue them for the driveway repair.

Not to put too fine a point on it, but our experience with Semper was pretty awful, from start to finish. I don't mean just annoying and vaguely less than on the ball awful, the two-star variety of awful. I mean such a relentless, ever-rolling stream of screw-ups that it became a family joke. Because, you know, sometimes all you can do is laugh. To start with, it took them nearly a year and four months after we signed the contract to get the system up and running. But mere slowness is not what lands them in one star land. It's their unbridled, relentless, needless screwups that led directly to these delays. Here are the highlights of our depressing slog with Semper: * In January 2020, after a couple months of back and forth with our sales person, we studied the proposal he had given us detailing the price, system size, physical components, and promised energy generation, and chose Semper over two other companies. Within literally minutes after signing the contract, however, the sales person emailed back to us saying that oops, he'd mistakenly given us too low a price, and would need to charge us about $3,000 more. We, being in possession of a basic understanding of how a legal contract works, said no. This set off a couple of months of relentlessly, exhaustingly trying to get the corporate office to acknowledge the contract that the sales person had signed (which they finally did, only after I finally got hold of a top company manager. Who did not apologize.) * When they started designing our system, they told us that oops, they'd mistakenly underestimated the number of panels we'd need to generate the level of production they'd promised us, and would need to charge us roughly $3,000 more to add the additional panels. So another round of weeks of explaining to them that when you sign a contract with certain specs, it's actually binding on you. * Months went by after that hearing nothing. I contacted their customer service line, which is staffed entirely by nice, chipper people who are utterly unfamiliar with your particular project, they're just messengers. And this particular chipper messenger assured us, week after week, that our permit would be issued shortly - about three or four times, she told us we'd get our permit "in only two weeks now!"; and then told me he exact same thing again when the permit didn't actually materialize in that time frame. Well, I got suspicious and actually called the County permitting staff, and found out that they had identified problems with the permit application and sent it back to Semper with comments - which Semper had simply let drop. So, I spent another several months sorting that all out. With Semper continuing to give me information that was plainly wrong about the permit issuance status, again and again. * When we finally got the permit, installation was a comedy of errors. Semper operates on such a decentralized model that they cannot even keep basic scheduling or project status straight. We embarked on another six months of utter scheduling chaos. Workers would not show up when scheduled, but then would show up unannounced, having no idea at all what the status of our installation was or what they were supposed to be doing. Inspectors would show up at our house and wait around and ultimately leave frustrated because the Semper rep had failed to come. One or two scheduling screwups would be annoying, but it was relentless and constant. * When we finally got the system running, we discovered that they had basically broken our HVAC system when doing a simple add-on (soft start) to our AC system. They eventually fixed it, but not before walking away and leaving us without heat on a cold night. This list doesn't by any means capture it all - it's just the highlights. An overall problem with Semper, in addition to their decentralization, seems to be that they are understaffed. The one person I finally identified who was actually consistently helpful and knowledgeable (thank you Jessica!) had a huge workload and little assistance. What Semper needs to do is get rid of their model of using a generic customer service line (the chipper messengers) and assign a single project manager - with technical chops - to each sale. Who will see the personally project through start to finish, be consistently on top of all the scheduling and technical details, and be consistently available to the customer. And who, needless to say, should understand the legal meaning of a contract. Until and unless they completely revamp their business model, I would stay far away from this company.

After reading a bunch of reviews, i feel like I also needed too. First I choose Semper to install solar panels approximately 2 years ago. They are military and first responder friendly but mostly they all did a great job. The initial contact was great, the team that came out did a professional job. I had no problems. So when the sales gentleman contacted me about getting Tesla home batteries and that I qualify for a rebate I didn’t think twice. Guess I really should have. I started this project back in March of 2020, it’s now April of 2021 and still waiting. I have been scheduled four different times to just have all four canceled for one reason or other. Using excuses as it’s raining, to it has to go back to the building department and the last one a transportation delay. Every time except for the last one I had to call and find out why nobody showed up. No one called me to inform me. I am now coming up on the end of May 2021 in four weeks and possibly losing my rebate. When I call to find out why or what is happening I get the run around. I have told them many times that if I don’t get the rebate I will have to cancel my project even if the system is up due to not being able to afford it, and they just don’t care. I had someone from the SPIG section tell me that I was wrong about my dead line being the end of this May, until I showed them the email they sent that specifically states the rebate can be voided if not completed by them. Every time I call or email the staff in San Jose it takes days for a response. Why? I would attach all the emails I have, and yes I have them all it’s one thing I have learned to do is case things like this come up, but it would be pages. The few responses I do get just say “I will get the right person to get in touch”. Still waiting. Only one person by the name of Tawny has gotten back to me the same day, everyone else takes days. I know two people, one of which I referred them to Semper that have already had their systems installed and running, while I sit here and wait. Why is it taking over 14 months to get my system installed? The meaning of Semper as I understand it is “Always faithful”, As I stated earlier I used this company because of the solar panel installation they did and the great experience I had with them. Not sure if the battery section is the same as solar or possibly different, but either way this has been the single worst experience I have ever had hiring a contractor to do work. I have really been excited about these batteries due to having PGE and they turn off power any time the wind blows, but at this point I almost don’t even care anymore. Not worth the headache. I have lost almost all faith with this company and it’s ability to communicate.

I really thought I had found a good company to install our solar battery. Robin came out, was very nice and explained everything to us. We felt comfortable with him so we signed the contract and gave a $1,000.00 deposit. It took quite a while for the process to get started which I can understand. The crew that came out was very nice but they weren't able to finish the install. 1.5 months later, they finally came back to finish the install. When returning home on the day of the install, we found that most of our house didn't have any power. We weren't able to get hold of anyone at the company, so we called the installer directly. He was apologetic and came out that night to try and fix the problem. He was able to fix most of it but one-third of our kitchen and our dishwasher still had no power. After repeated calls and emails to the company, they said they would send someone out in 2 weeks. The day came and went and their person didn't show up. Again, repeated calls and emails to the company only to be told their guy called in sick and they would get back to me on when they might be able to have someone come out and fix the problem. At this point, we ended calling an electrician and paying for it out of pocket. It took a third installation date to finally finish the project. I was told I had to be home which I didn't understand as the system is outside and I didn't have to be home for either of the other 2 visits. I took a vacation day only to be told by the installer that there was no reason for me have to be home. Once the project was done, I was invoiced the final payment, which I paid. A few weeks later I get a not so nice email stating I have a past due balance and need to pay it immediately. Looking back at the invoices, I paid the amount that was invoiced each time as well as the deposit which I explained to them. They have now charged my credit card $1,000.00 which I did not authorize. Save yourself the pain and go with a company that has good customer service and stands behind their work. This company is not it.