LGCY Power: Read 375 User Reviews From Real Homeowners

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Doug Hapeman Davenport, FL

The solar panels were installed in a timely fashion, and all inspections completed. But Titan Solar has yet to turn on the solar panels. We have contacted them twice during the past month, but no response on when the system will be turned on. We have begun payments on the solar loan this month and are still connected to Duke Energy. We are paying our regular Duke Energy bill and the additional solar payment with no solar yet. We are very disappointed with the lack of response from Titan Solar. Please light a fire under their back side and get this system operating.

5 years ago

Reply from LGCY Power

Doug, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Emmanuel Nogueras Davenport, FL

The sale consultant was amazing and the installers were good. They only thing I am not satisfied with is the lack of communication of what items are delayed and it is hard to get ahold of someone when I need them to clarify things

4 years ago

Reply from LGCY Power

Emmanuel, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 22nd, 2022

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Lois Schwieters Ramona, CA

I was supposed to recieve a $2,000 incentive for going through LGCY and never got it. I reached out to both the sales rep and customer service and havent recieved any resolution to this. No responses back from the rep, and no follow through when I emailed customer service back. This has been extremely frustrating.

4 years ago

Reply from LGCY Power

Lois, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Eric

Chose them because of the incentive they offer. I am still missing some of the skirts for the solar panel and I was given some wrong information about switching electrical parts. I still had to pay for the electric bill for the next month or so. Installation was pretty smooth.

4 years ago

Reply from LGCY Power

Eric, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Kelly Las Vegas, NV

Our neighbor was getting solar panels and the sales guy talked to us and we decided to go with them. They totally underestimated the timing for the installation. They said two and a half days and it took two to three weeks to get back to finish it.

5 years ago

Reply from LGCY Power

Kelly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 6th, 2021

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Tonya San Diego, CA

They installed the solar on my roof in February. Today is April 15th and I still have not heard from anyone on when they will have these panels up and running. It took them from Feb to April and several complaints before the finally patched up all the holes in my ceiling the put inside my unit.

5 years ago

Reply from LGCY Power

Tonya, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Nader Nasser Rancho Cucamonga, CA

System was installed about 2 months back yet not inspected and not connected. Also there are loose units on the roof making very loud noises when windy and it took 1.5 months to send a person to assess

4 years ago

Reply from LGCY Power

Nader, we are sorry to hear that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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Joseph

The salesman was very knowledgeable and persuasive. The installation process went well but it sat there two months without being hooked up. Once the panels are in place there is a problem getting service.

4 years ago

Reply from LGCY Power

Joseph, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Jacob

I like the Legacy power app. You can actually monitor your system without any additional money. The installation process was pretty fast. The inspection process was incredibly slow.

4 years ago

Reply from LGCY Power

Jacob, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Cindy

Getting the energy company to sign off took quite a while but the actual installation process was good and the coordinator was responsive to all our questions and it is now performing as advertised.

5 years ago

Reply from LGCY Power

Cindy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Matthew Neal Edgewater, FL

Was told wouldn't be made to make first payment until installation was completed… we have no Tesla wall yet and my first payment is the 17th of this month…

5 years ago

Reply from LGCY Power

Hi Matthew. Thank you for your review. We are submitting your feedback to our customer service department and will follow up as soon as possible.

Aug. 31st, 2021

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Verified Customer

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Howard

It just took so long, and I don't know that necessarily legacy power is at fault, but it took a long time and It's still not turned on.

4 years ago

Reply from LGCY Power

Howard, we are sorry to hear about how long your project is taking, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Greg

So far customer support has responded when I asked questions. They were great at installing it. It takes a long time to get connected to the grid.

4 years ago

Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Hemdee Kiwanuka Henderson, NV

Worst customer service ever... once they set you up, no one checks up on you. And still my NV Energy bill is still high!

5 years ago

Reply from LGCY Power

Hemdee, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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William Gould Las Vegas, NV

Improper hookup per NV Power. Had to change install to pass inspection. Slow to respond to phone inquiries.

4 years ago

Reply from LGCY Power

Hi William! We are so sorry to hear about that. We strive to teach our sales representatives to always be respectful. Local leadership has been informed. As well as additional training will be provided.

Mar. 22nd, 2022

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Dianne Teets Las Vegas, NV

Kept me rating average because the work has not been completed yet, but so far things are going well

5 years ago

Reply from LGCY Power

Thanks Dianne! We're excited to hear from you once the work has been completed.

Aug. 31st, 2021

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Verified Customer

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Jacob North Las Vegas, NV

The salesman was honest and willing to work with. When I contact them about something, they have gotten back to me.

5 years ago

Reply from LGCY Power

Jacob, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Dean Richmond Camarillo, CA

Salesman disappeared after I signed up. Long period of time from install to start

4 years ago

Reply from LGCY Power

Hi Dean! We are so sorry to hear about that. We strive to teach our sales representatives to always be respectful. Local leadership has been informed. As well as additional training will be provided.

Mar. 22nd, 2022

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Verified Customer

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Jonathan Carl Jorgenson Henderson, NV

Hte systme seems to be working, however, i cannot see any information on the app

4 years ago

Reply from LGCY Power

Jonathan, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Alfonso Ramirez Glendale, AZ

Still not hooked up with solar. Having to pay for loan and APS. Double bills now.

4 years ago

Reply from LGCY Power

Alfonso, we are sorry to hear about the miscommunication. It looks like your system was turned on recently. Please feel free to contact us at customerservice@lgcypower.com, and a member of our Customer Care Team will help you with any other questions you may have.

Mar. 10th, 2022

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Carol Brady Anchorage, AK

Not quick on client support; installed 31/2 months ago and still not up & running.

5 years ago

Reply from LGCY Power

Carol, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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David stout Rocklin, CA

My panels were installed early December and has not been completed

4 years ago

Reply from LGCY Power

David, We're sorry that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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David LaJeunesse Queen Creek, AZ

The instillation crew was excellent and the system works great.

4 years ago

Reply from LGCY Power

David, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 10th, 2022

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Verified Customer

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George Nawar Cleburne, TX

My electric bill has done nothing but increase since getting the panels

4 years ago

Reply from LGCY Power

George, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 10th, 2022

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Verified Customer

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Michael

It took over two months for them to get the system up and running.

4 years ago

Reply from LGCY Power

Michael, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Meriam Lewis Haltom City, TX

Failed to commit the date promised and no communication.

4 years ago

Reply from LGCY Power

Meriam, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Roderick Heller

No communication during reinstall or since

5 years ago

Reply from LGCY Power

Roderick, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Beverly

Agent was not upfront with all that I needed to know

5 years ago

Reply from LGCY Power

Beverly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Walter OBrien

I don't feel I was informed of the need for more panels

5 years ago

Reply from LGCY Power

Walter, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

LGCY Power Reviews

Summary of Reviews