Kuubix Reviews

Kuubix is a fast, friendly, reliable solar company, With in 3 weeks of signing they installed my system and had me turned in the follow week. Customer service was most friendly in helping with all the scheduling of what was stages. I would recommend them highly.

Employees are friendly when you are able to speak with them. However, I feel my issues are not resolved. I would not recommend this solar company. I received several contracts to sign, which were wrong according to our telephone verbal agreement. (The salesperson that sold this to me was fired. They said they couldn't retrieve his emails to me nor could they retrieve his recorded phone conversations with me. Convenient for them. ) The last one sent, I was guaranteed it was right. Unfortunately, it was also incorrect and I am now I am stuck with it. Even with the paperwork I have to back it up, Kubix says it is not their problem and told me to go to Service Finance. They in-turn tell me it's Kubix. No one will help me. Each keeps passing the buck. We are stuck paying a higher bill. In addition, I was told 15 panels would be plenty, but I installed 16 just to make sure our monthly electricity would be covered. It isn't. Our end of year True Up was almost an additional $800.00. That hurt!! Why? I had the panels cleaned. Our paper work said that Kubix would hook up a monitoring system for us on our computer. That has never been done or addressed. Not happy with this company. Would never recommend.

We went solar with Kuubix 1 year ago, the install was very fast and communicated every step of the process. Just got our true up bill and PGE wrote me a check for $250. Super happy with my decision to go with Kuubix

Approximately two years ago Kuubix installed solar on the roof of my home. On Christmas day 2021 during a rain storm water was leaking through my ceiling into my kitchen. Upon examining in the attic I could see multiple areas where water was running through my roof from plugged penetration holes by the Kuubix installers. The water had been running in my attic for sometime and has damaged the wood of the facia of the roof as well. I called them and they sent a roof technician out the day after the rain stopped and he did some patching. Since that time which is now going on three months I have had no contact from them regarding what still needs to be done in about the damage caused to my home by then improperly trained installation technicians. My neighbor asked about my system and wondered if he should reach out to them to install panels on his roof and I had to tell him that I would not recommend Kuubix because they do not value their customers needs once the system has been installed. I am a dentist and understand the value of putting your clients needs at the highest priority. I do not believe that Kuubix has put my needs in as a high priority. I had rain last night at my home and rain again in three days. Do I have to leave an unfavorable review in order for them to reach out to me? This is beyond unreasonable and not what I expected when I chose them over other highly rated solar installation companies that are locally owned.

AVOID KUUBIX (unless you enjoy a company which will ignore you once they throw their system onto your house). I could write a novel on dealing with them for the better part of 2020. This company is incredibly disorganized, nobody ever has a clue what is going on with your account and getting help from them is nearly impossible. They are bad at Powerwalls- they knew I wanted to run my AC on the Powerwalls, they designed and set up the system and of course the AC won’t run when the power is out. I can’t get them to fix it. They said they would order a kit to do it, but then inexplicably stopped that process… and weeks later we’re just at a standstill with complete silence from them. They don’t seem to care that we are subject to PGE public safety shutoffs and/or rolling blackouts during the hottest times of the year. I also can’t get them to easily connect their system with another existing solar system we had- just so the Powerwalls can monitor the energy being generated by both systems. Tesla says this is easy, and has even contacted Kuubix on my behalf instructing them to go ahead and connect it this way. BUT after battling with Kuubix for MONTHS on end now, I can’t get anyone to call back or write me back. Even the Owner and President of Sales both have ignored me as well. This company does not care about its customers whatsoever once they’ve been paid for the initial install, then they just try to ghost you. They were at my house two weeks ago to supposedly hookup the monitoring of the two systems, they of course did not accomplish this and for two weeks I can’t get any info from anyone at Kuubix on what exactly they even did in my garage for 2 hours that day. The monitoring still does not work for both systems, and every person I’ve actually been able to get ahold of is clueless to what exactly they did or didn’t do, and where we even are in the process now. The guy I went through to order my $50,000 solar system with two Powerwalls even says he has now stopped using Kuubix because of their terrible unreliability, poor communication and apparent inability to follow through on anything at all. Just please insist on using a different company, there are zillions out there!!! “Frustrated” doesn’t even begin to touch how I feel about how they’ve treated me.

I appreciate the customer care I have received through my solar experience.