ION Solar Reviews

Well, I was really looking forward to having solar and doing the Green thing but if I had to do this again for some crazy reason at another location, Ion would not get my business. The sales side for me was great and I believe that was mostly because we wanted solar and just needed to get started with the process. From what i’ve read in the neighborhood posts, lots of my neighbors weren’t happy with the pushiness of the people coming to their homes trying to get them to the next part of the sales process but we were on board as soon as they said solar so they didnt have to be pushy with us. After that dealing with the sales rep was great and we couldn’t wait to be on solar energy. Once we signed the papers we were turned over to the install side and things couldn’t have been any worse! It was a disaster from pretty much the first time someone came to do the site survey on to the “FIRST” install of the panels. The calculations were off for how many panels could go in the agreed upon location, so the first crew lead led us to believe he could switch it on the fly and it would look good. Well he was incorrect. It was hideous and even some neighbors were commenting to us about it. It just didn’t flow at all. So that had to be redone and the second crew was a night and day improvement and got it straight. And even after that there were other small issues just from lack of attention to detail, and honestly not the right leadership on the install team. Finally it was time for county inspection and what do you know it did NOT pass because the screw used to secure the conduit to the siding was the incorrect kind and the inspector had a feeling it was gonna be because he had done another Ion inspection and failed it for the same thing. So even after the first time the issue for the correct screws wasn’t addressed. Another simple mistake that could have been avoided the second time around. Once finally turned on, of course i had a faulty inverter (which I understand parts that are mass produced can have a faulty one here or there but just my luck after all this) so they come out to replace that and said it would take a day or two tops for it to be working well that wasn’t the case either. So after 2 weeks of scheduling and rescheduling due to weather they finally came back out to replace the recently replaced inverter and I was told that the one that was just replaced just never had the old serial numbers removed and the new serial numbers entered to have the panel operating and reporting like it should. Once again another mistake made that could have been avoided. And for the several weeks that we were down a panel no one offered to compensate us for that either. All this said I’m glad its finally working like it should (KNOCK ON WOOD) but I wouldn’t recommend this company unless they make major overhauls in management and have some more positive reviews moving forward. Lots of people tried to oversee my account once I made it known that this wasn’t acceptable but it just didn’t seem like the main focus was to fix things asap. I don’t think with all that was going on and what had happened that I should have had to wait as long as I did for appointments. With all these mistakes, I should have been top priority until this is resolved and not taking on more jobs to potentially not complete them effectively. I wish the company luck and I think they should feel fortunate that we really wanted solar and were patient because not many families would have put up with the incompetence that we did.

We were told the payments for the solar system would replace our power bills. Instead, we are now paying both solar loan AND power bill with an $90/month average to the power company. When we contacted the Ion customer service we were asked to send our power bills, which we did, only to be told that “everything looked normal” and that it was the “overage”. The bottom line is that it is costing us more now than it did when we were using regular power. Getting these panels was a huge mistake , we were deceived, and I will never recommend this company to anyone. Moreover the install itself took longer than promised and we started paying the loan before it was functional.

i GOT A 8.kw(21, Silfad panels) system installed. I waited 4 mos. to see if I would get the saving the ION promised it would. I am sorry now! I am paying more in electric bill now, with paying for solar panels, and my electric bill to DOMINION POWER HAS NOT CHANGED. I CALLED!! I CALLED, I e-mailed and no one returned my call, even though the operator said some one will. I have read that customer service is a no go after they get YOUR MONEY. will I am still CONNECTED TO THAT MONEY. They used SILFAD Panel are they any GOOD ? give me a call so we can get back on a good FOOT. " Not seeing the power I payed for".

We are happy to have solar, but we didn't have a great experience. The sales guy left out a few crucial details about the loan and how solar works: 1) how the loan payment nearly doubles at 17 months unless you apply a tax credit, and even then, it's still higher 2) how we still pay the power company to stay connected to their grid 3) how we have to add solar to our homeowners insurance, which increased our payment slightly. So we kept finding them out later and feeling deceived and like all these extra things made it not the dream deal it sounded like - not a good thing for financial planning! I also didn't like how our sales guy had us create an "account" before we were sure we were going with it, which actually meant signing a contract, so we ended up feeling trapped in something we weren't even sure we wanted. We had 3 days to cancel, and then there was supposed to be a fee for cancelling after. The sales guy said we would NOT have to pay that, but I didn't trust him by then, especially when my name was signed on the contract saying we would have a fee. Then there was some "issue" that was never explained to us, so it took 2 months after the city inspection to even get our panels turned on. Again not great when we are paying both for our solar loan and our power bill. I would suggest shopping around when getting solar, not just getting roped into it by a sales pitch.

Very disappointed in their service. Communication is great until after finial sales which seems to be both within company and with me a customer. At first and second scheduled installs which were postponed due to snow levels on roof the pre-install person showed up not knowing the install was rescheduled. Then after the install took place while I was waiting to be notified install was complete they just disappeared. The finial inspection had to be postponed again because of snow and at rescheduled time of between 10 am and 4:30 pm, I called in that morning to see if an approximate time of arrival was known and was informed they would check and call me back. That did not happen and NO ONE showed up. I called in again same day about 15 to 20 min. before 4:30 and asked why no one had shown up and the answering party was to follow up an be sure I got an answer. Did not happen. I called my Ion Solar rep. the following day and got I am sorry lip service and was to call me back by 8 pm. Again DID NOT happen so now I am perusing my possibilities of forcing a removal of this stuff of my roof and restoring the roof to original condition.. I just do not trust this company. How can I now not suspect that this represents their service for the future.

I am in Albuquerque. The cost wasn't the cheapest but the Company was willing to work with me to run the conduit in the wall for a seamless look. Their electrician did a really awesome job. However, while the installation was great, the sales was terrible. My recommendation is not to use this company unless you've become an expert in what a kwh is and exactly how many you need. I was naive and thought I could rely on "professionals" to correctly calculate what I needed. Well a year later I am at 70% coverage when I was told I'd be at 120%. Going through my paper work, they didn't estimate how we discussed and left the vital summer months out of the calculation. When I called to inquire, I just received people willing to sell me more rather than tell me what happened. I had to figure it out on my own and have never heard back from them regarding a solution. Every time I get a bill where I have to pay, I just think how horrible this experience has been and how I wished I did my due diligence upfront rather than relying on someone else to do the right thing. Don't make my mistake!

Lots of communication while I was in the process of signing the contract. That stopped once i signed it. Paid my first payment and hadn't gotten my system approved to turn on. Oh I'm still waiting for my $500 gift card 🤷‍♂️🤷‍♂️