Better Earth Reviews

Do not trust their judgment on roof condition I'm sure you'll bee reassured " don't worry we will warranty your roof" but, it only covers their penetration. Simply put, my roof was inspected post better earth inspection, pre-insatllation; three roofers say "your roof is shot" "5 years past due". Better earth says "don't worry let us install we will take your panels down for a small fee" against my better judgment is say "ok" THIS STARTED IN MAY NOW IT IS OCTOBER MY PANELS DIDNT PASS THE FIRST INSPECTION, I HAD TO UNINSTALL THEM MYSELF BECAUSE THE SMALL FEE WAS OVER $1700 TO TAKE DOWN THE SYSTEM NOW MY WARRANTY IS VOID I DONT HAVE A WORKING SYSTEM AND THEY WANT $2500 REINSTALL. I HAVE TO REINSTALL MYSELF! WHY DID I PAY $35,000.00 FOR THIS SYSTEM? ( THE SYSTEM CAN BE PURCHASED ONLINE FOR $16900.00) STUPID ME! AND, YOU'D THINK A COMPANY WOULD BE A LITTLE MORE ACCOMMODATING. IT JUST SAYS THEY CARE VERY LITTLE ABOUT THE BACK END. JUST ANOTHER OVERPRICED SOLARS SALES CO.

Consumers beware, DO NOT USE BETTER EARTH! I signed with them back in September 2020 and I still don't have working solar panels. Failed first inspection, poor communication, left exposed wires, moved my trailer into neighbors yard and didnt move it back, and dug up a concrete expansion joint. Vendors and representative unprofessional, insulting , cussing, and non responsive.

Horrible company. Took months to finish and when they finally did, i was left with a damaged panel that they were unable to diagnose or repair so, had to have a real electrician come out to fix their damage. Better Earth never paid for the repair. Never even called once to apologize or find out the status of their overpriced install that took 9 months.