1st Light Energy Reviews

Would give zero stars, but that is not an option. They not only failed to provide ANY service, their failure COST me about $500--two month's of lost solar energy collection, during July and August. I have a Fronius inverter, and 1st Light Energy was the firm closest to me that could do warranty work on their inverter, so I called 1st Light Energy. I made repeated attempts at contacts over a one month period and was about to have another vendor service my unit when they FINALLY returned a call and made an appointment--for a date three weeks away, and asked for payment in advance via credit card. (I'd have signed up with another company, but three other firms I contacted also failed to return my call or were so busy they refused to make an appointment). On the morning of the appointment the technician called and claimed he could not make it because of road closures due to wildfires. When I informed him there were no road closures between him and our home, he then complained that the air quality was too poor. When I informed him I was a 71 year old with a heart condition and had just completed a two-plus mile walk, he nevertheless refused, and said my appointment would be rescheduled. Sky was hazy, but not bad. A week later I have received no communication about a new appointment, and my calls have gone unanswered again. I paid the firm in advance, but they never returned my call asking for my payment to be returned. So I clicked on "yes, I have been a Paying Customer of 1st light energy". Credit Card Company returned my payment to them.

So far my experience has been terrible. I live in a two family frame attached house. The survey of my property was lack luster. Now they are telling me that I have to put all the equipment in front of my home (yuck)! Customer service sucks and do not return calls or emails. My account manager is USELESS. Salesman D made it seem that I would get 17,000 back cash in hand, of which I could roll back in to the cost of the panels. Not true! Me and my friend have not gotten a dime for referrals made. Tax abatement is NOT cash in hand! And the state rebate may be IF they file the paperwork correctly. The Federal 12,000.00 is NOT guaranteed and only applies if your tax refund amount allows for it. ( you pay the government 10,000.00 a year in taxes and receive 8,000 back on your return, well you get back an extra $2,000 PER YEAR for 6 years on your tax returns until the $12,000.00 dollars is finished). Tax abatement is not cash in hand as they make you believe. Please talk to an accountant before believing these ppl. This is a scam. You end up paying the same or more,as you were paying the electric company. I pay 175 a month for the panels and still have to pay my CON ED bill because the install has taken so long. My average monthly bill was about 150 for both floors. I pay MORE NOW. I was COMPLETELY MISLEAD. 40,000 for panels that, from the reviews, I will have a hard time getting serviced!? And read up on this company on the BBB website. They have a terrible record and numerous complaints. My roof was replaced and has a HUGE soft spot in the middle. Water pools by the gutters because it’s not pitched correctly. This is a night mare.

Regarding Manteca, CA Office Worst Customer Service Ever. My experience with them was for a warranty service issue as they are a Fronius Certified Warranty Company. 1. They never answer their phone: You will listen to a voicemail recording saying to leave a message and they will return it in 24-48 hours. They never returned my calls. 2. Finally connected on email and set up a service call and cleaning for June 25, 2018. After taking the time off of work, they were a no show. Finally got through to their Service Coordinator who told me they had a computer glitch. Set up another service call for July 17th. Showed up for this one, but wasn't aware they were supposed to clean my panels until I showed them the email confirming that service. To his credit they did clean the panels, and evaluated the faulty inverter. After cleaning my panels, the other inverter failed. They contacted Fronius and they told him it wasn't his fault. The service guy said he would take his inverter assessment back to the manager, and then call with an estimate for repairs, and warranty credit. It's been SIX weeks, and with multiple phone calls and emails not returned, I give up. These guys could take Customer Service classes from the local DMV office and it would be an improvement. They may be attentive to you when they are selling a new install, but spend your money on a company that will back up their products.

Super frustrating experience! Salesman said it would take at most 3 months from signing of contract to powering up with solar. That was in March 2017. Finally had installation Labor Day weekend, final inspection 2 weeks following and not powered up until the last full week in October. Missed 2 seasons waiting for this project to happen.... 2 SEASONS! Called salesman with no return calls so many times I lost count. Finally had help from their office! Then AFTER we finally went live, the salesman had the audacity to text me saying for the next four days if I referred someone I could get a finders fee, but it had to be within the 4 day period to have the new customer sign on the dotted line. Yeah..... as if! Perhaps he should have worked as fast. I will not refer anyone, friend nor foe, to this company.

Worst decision I ever made. This company is totally incompetent and unprofessional. It took forever to get my panels installed. The installers failed inspection and never followed up. I had to call 1st light energy and literally harass them because them to get my panels working since no one answered my emails and answered my calls. I made the huge mistake of referring 2 of my friends and they both have similar complaints. I started the process 8 months ago and still havent received the referral money they promised. The sales person does a great job selling the service but dont believe anything he says. Its all lies. No one educated me on how to sell my SREC''s. April B needs to be fired. She never returns call or answer email and has no clue whats going on. I have to track her down to only receive misinformation time and time again. I warn anyone reading this to stay far away from this company. SCAM SCAM SCAM!!!

Without going into a huge amount of detail, this is a sell it , install it, and then disappear company. I chose 1st light because we knew the door to door salesmen that came around a few years back. He was selling for them to earn his way through college. It all went well until we had an issue after the system was installed. I’m sadly very disappointed in their lack of customer service. They didn’t even have us listed as a recent customer. In the beginning they kept asking us for referrals. I wouldn’t refer this company to anyone. This home town company shouldn’t be in business.

Reason for choosing this company, they are using Europian solar panel. After made signed, they installed Chinese panels with Chinese inverter. They do not use any Europian product even screw. I complained about Chinese solar panels and inverter. They said never made contact for European solar system in contracing paper. They do not give any paper invoice, any of copy for contacting. SCAM Company. SCAM Company. SCAM Company. I have ever had. No service. No responsibility. Only Took money and bye bye

Installed panels on our roof and it has leaked ever since. They are 100% refusing to pay for ANY of the damage done to our house or roof. So now we are stuck with fixing our home, our roof and still paying them monthly. This company has cost us thousands of dollars.I would not recommend anyone use this solar company. It originally took us over 2 weeks to even get someone to call us back and once they did they acted like they new nothing at all!

I have a solar system off last six weeks called so many times every time one reply ,we will try remotely if it is not works than we will make an appointment. what I have to do ? I do not under stand.So please I request every new customer go some where else not with 1 st light ,

They are totally impossible to contact. No one answers the phone, and no messages are ever returned.

Horrible customer service. Beware!!!!!!!!!!!!