Optimum

Constantly having issues with the DVR not wanting to play recorded shows. Right now we cannot watch TV due to pixelation and glitching. We are trying to resolve the issue with Optimum customer service GOOD LUCK! I am BLOWN AWAY! with the treatment we have received. First call hung up. Second call was so rude we had to excuse ourselves. Third call not only made us realize that their customer service has gone overseas but it seems to be people answering us from their homes. third call was a failure. Fourth call was another case of "sorry for bothering you with our petty american problems but I would like to watch the TV that I pay a premium for". Although that is not what I said, it was obvious that the customer service(ha ha) representative was not any different than the other three. So... to the resolution. We have an appointment with a technician in two days because of an outage in our area. Hmmmmm. when I asked "if there is an outage in my area why does a tech. need to come into my house" I KID YOU NOT, her response "BECAUSE I SAID SO" then she proceeded to cancel the appointment simply because I asked the question. I know this is hard to believe but every word is true.