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Author: Kaitlyn Short

LAST UPDATED: December 31st, 2019

Silvercar was founded in 2012 by Luke Schneider. The concept was borne out of the idea that if renters all received the same make and model car there would be no disappointment. This aimed to resolve the issue of customers not receiving the car they originally wanted when making a reservation. Today, Silvercar has almost 100 employees in several locations. The company is owned by Austin Ventures, a company known for investing with smart, tech-savvy, new business ventures.

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The Good

  • Luxury Price Range
  • Instant Return
  • Online Check-In
  • Free Features and Transparent Fees

Luxury Price Range

Silvercar specializes in luxury car rentals. Silvercar only rents Audi vehicles. They offer the Audi A4 and Q5, which are beautiful, fully-loaded cars that customers rave about. They drive smoothly and have plenty of useful features. This is very unique to the car rental industry, which typically rents economy cars only or a combination of economy and luxury vehicles. With Silvercar, an average security deposit of $200 is required.

Instant Return

Silvercar doesn't offer a typical instant return. Customers won't have to wait in line, either. Rather than dealing with employees behind a counter, each customer gets a personal concierge who is with them the entire process. The concierge will pick you up, help you with your luggage, offer a tutorial on any car features, pre-program return destinations in the car's GPS, help you connect your phone via Bluetooth, and more. Some customers have mentioned they were even offered a soda or water before their return flights.

Online Check-In

For renters who are tired of standing in lines, filling out papers, and carrying around keys with visible plastic tags, Silvercar's streamlined app-oriented rental process provides a breath of fresh air. Reservations on Silvercar.com are quick and simple—especially for frequent customers, for whom making a car reservation can be done in just a couple of minutes. Once a reservation is made, the process of picking up a car is done through a mobile app. This app allows renters to check in, request curbside pickup, and make any changes to their reservation. There is no paperwork, and cars are rented without any tags.

Free Features and Transparent Fees

Silvercar offers free premium features, such as a free Wi-Fi hotspot and Bluetooth with every vehicle, along with Sirius XM Radio. Android and Apple users can use their apps to drive with an Audi, including Google Maps and Apple Maps navigation. Silvercar is transparent about their add-on fees and lists them on their site. The rental agency provides free add-ons that many other car rental companies might charge for, such as free child seats and ski racks.

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The Bad

  • No Economy Rentals
  • Limited Locations
  • Few Airport Locations
  • Expensive Roadside Assistance
  • No On-Site Fuel Discount

No Economy Rentals

SilverCar does not deal in economy car rentals. They exclusively serve the luxury rental car market. If you need an economy vehicle in your city or state of choice, we recommend using another company.

Only Available in Nine States

Silvercar is only available in 26 locations. Renters who travel often and to various parts of the country (or the world) will be disappointed to learn about Silvercar's very limited availability. Silvercar is expanding as it gains recognition and customers discover its great features.

Few Airport Locations

Unlike many car rental companies, Silvercar does not have a presence at the majority of large airports throughout North America. With locations in only eight airports, this puts luxury car renters at a disadvantage when traveling. 

Expensive Roadside Assistance

Silvercar does not offer roadside assistance by itself, but they do offer a complete insurance coverage package (what they call "You and your things") which ranges from $29–$49 per day. This forces customers to buy a package instead of an individual service. This falls short of the majority of car rental companies who offer roadside assistance for an additional individual fee, i.e. $5 a day.

No On-Site Fuel Discount

There are no on-site fuel discounts, but Silvercar's fair fuel plan lets customers pay only for the gas they use at the local pump price, plus a $5 fill-up fee.

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The Bottom Line

Silvercar is one of the most unique and innovative car rental companies in the business. Their tech-oriented and no-nonsense rental process will be a breath of fresh air if you are tired of paperwork, lines, and inconsistent customer service. If you want a variety of luxury vehicles to choose from, Silvercar cannot help you, since they only offer one type of car. However, Silvercar promises an experience for luxury car enthusiasts and strives to cater to its niche audience. For customers simply looking for a fun rental experience for their trip, driving in luxury and being treated like a VIP, Silvercar is a great option.

Silvercar has a streamlined process; the entire procedure can be completed through a mobile app on your phone. But if you're a traveler on a budget looking for an economy car, you're under 25, you're an international traveler, or you want to go anywhere outside of Silvercar's limited locations, this company may not be the best choice for you. Silvercar has great options, but only for a select group of renters that meet its criteria.

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9 Reviews

Review Breakdown

5 grade

33%

4 grade

11%

3 grade

0%

2 grade

11%

1 grade

44%

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Hatmandew Oakland Estates Mobile Home Park, MI

I have used Silver Car every time I travel to San Francisco and most recently, LA. I always rent a A4 but this last time I rented a A5 convertible. They were really busy and they don't have your typical office like normal rental car companies have but there is what I know. They have a FULLY LOADED Audi for the same price as the economy cars at the big rental car companies. Why would you rent a crap car for the same price as a fully loaded audi. In addition, I rented a car from a regular car rental company in Tampa one time. After 30 mins of not being able to locate the actual car I rented (Camaro SS) I had to select a different car. (never had this problem with Silver Car). Then when I returned it, I was running late so I told the person I didn't have time to top off the gas which should have been nothing more than 10.00. They charged me 90!!!!!. Silver Car literally charges 5.00. That's is. THEY ARE THE BEST!! Anyone who rates them poorly, obviously does not travel to truly understand what the other rental car companies are like.

8 years ago

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Mpatel Seattle, WA

Silvercar’s app based booking was easy and I had no problem getting to my car- which was a brand new Audi A4 for half the cost of a base model basic rental car (Ford Focus from other rental car companies in Seattle- $67 vs $145 taxes included in both prices). Return service was easy and the concierges were customer friendly. I will definitely use them again. If you want to extend the rental, you have the option based on availability but you need to call first- there is no way to do this from the app. They are located away from the airport rental building but serviced by a shuttle that was prompt and I had no issues getting there. No lines once I arrived as app opens doors to the car!!

8 years ago

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D. Lewis Bartow, FL

My family rented from the Newark, NJ location. While traveling, the left, front tire developed a leak. We were staying an hour and one half away from Newark and did not want to exchange the car while missing out on our vacation. The company told us that, if the leak was due to hitting a pothole or other driver error the cost of a new tire would be ours. In this case, though, a staple was the problem, so I took the car to a shop early in the morning and had the tire replaced. We didn't miss out on our vacation and Silvercar subtracted the cost of the new tire from our bill. We were very pleased with the service.

8 years ago