Payless Car Rentals

Do not rent from Payless. Two months after returning the vehicle we rented in Indianapolis, we got a claim in the mail for damages we did not incur during our time driving it. When we asked Payless to email photos and documentation substantiating the claim, they assured us they would and never did. We finally were able to see the documentation months later, which showed Payless was seeking payment from us for damaged incurred a WEEK AFTER we returned the vehicle. In addition to being asked to pay for damages we were not responsible for, we also had about a 30 min. wait at the airport (with an infant in tow) when we picked up the vehicle because Payless had rented the car to two different customers at the same time. From start to finish, this was a terrible experience and evidence that Payless' fleet and administrative management is incredibly poor. Do not trust this company. Rent elsewhere.

The process of picking up the rental was horrible. The service agent did not know what he was doing. Another service agent became angry with him when he tried to rent me a vehicle that had already been rented - she walked up to him and literally snatched the keys from his hand and scolded him for renting a car that was already rented. Then, he became extremely difficult with me, insisting that I initial the form without reading the sections that I was required to initial, insisting "Just initial the form, you are paying anyway." Further, the form printed extremely light (running out of ink?). And...the vehicle was not washed - was filthy inside, bug splatter all over the front and the windshield, and smelled of marijuana smoke. On the return, there was no one to accept the vehicle. I asked one male who was "working" but was told "everything is fine, just board the shuttle." Caveat Emptor!

The service that I received from both the Springfield, Missouri Payless car rental office and the corporate office is so poor I do not see how they stay in business. A one star rating is more than they deserve On April 1, 2021 I rented a car through the Payless web site. When I arrived at the Springfield, MO counter they ask for my credit card for which they could charge any incidentals. Without asking me they charged me for the car a second time. They only told me this when they handed me the rental papers. They said my payments from the corporate office had not come thru to their system and I would have to contact the corporate office to get my money refunded. That’s when they told me they were a franchise and it was my responsibility, not theirs to contact corporate. Another counter lady heard the conversation and called corporate and she was assured they would refund my money when I returned the car. This did not happen. In the weeks to come In the process of trying to get my money refunded the Springfield office told me I must get resolution from the corporate office and the corporate office said I had to contact the Springfield office. After many calls I reached the Springfield office manager, he refused to do anything to help, told me it was my problem. When I asked to speak to his supervisor he said that was the local owner and their policy was that no one could contact the owner and all issues had to go to him. When I told him I wanted to complain about him, he said I could send the issues to him and he would review but would not send to his supervisor. After many phone calls to the corporate office I was told they would put in a claim for me.. I asked to talk to a supervisor and I was told they did not have one and refused to give me any phone numbers. I asked for a phone number to the claims department and that was also refused. Every time I called I got a different person and a different story. On June 9th I finally got my refund. Is this the quality of service you would expect from a national corporation or the type of service that you would rate as acceptable??

HORRIBLE experience! I reserved a car in Salt Lake City from Payless online through Travelocity. I declined the optional loss damage coverage as I always do when I made the reservation but was charged anyway. I contacted Payless costumer service and they were completely unhelpful. I was in an big hurry when I picked up the vehicle at the Salt Lake City airport as I was rushing to see my grandmother who was literally on her death bed. They must have slipped the optional coverage in when I was signing for the car because I ALWAYS decline the coverage and would not have agreed to it. Now I have to eat the $225 loss because I wasn't paying attention to the details when I picked up the car due to my state of mind. Needless to say, I will never even consider renting from this agency again!

I will never rent from Payless again. I returned a car with a superficial scratch on it and a TINY chip. They took a $500 deposit with the promise that they would send me an estimate and we would settle. I never received an estimate, and it's been over a month. I can't even reach the claims manager on the phone anymore - she doesn't return my calls or emails. I expect that the damage was less than $500 to fix yet I have no recourse and they already have my money.

I rent cars all over the world and Payless has been my worst experience ever. Booked a car for 4 days for $115.00 just to find out a few days later that I got overcharged by almost $90. The car was returned on time with a full tank of gas. After contacting their so called “customer service” I was told that the car was returned with half a tank. I provided a receipt for the fuel but since I topped off the car the night before returning it, it was “not acceptable”. I filed a dispute with AMEX and will never use this company again.

Horrific! From the time I walked in, there were 2 people behind the counter with 23 people in line. I waited over 2 hours in line. I was given keys to a defective car. After 2 weeks I finally heard from Payless Customer service. After paying $656.95 , they offerd me a one day rental which which I reject.

Poor vehicle at Denver airport . Dirty , smelly , bad brakes , hood unlatched , unwashed . Received a vague apology from the manager with a 10% discount on my next rental. I won't be renting from Payless so the apology and the discount are meaningless.