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Enterprise

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6.1

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 20th, 2022

Enterprise Rent-A-Car was founded in 1957. It is a household name when it comes to rental cars. According to Forbes, they are one of the largest privately held companies in the world. According to Business Weekly magazine, Enterprise has been voted as one of the top places to start a career. A lot of young professionals get their start at one of the Enterprise locations throughout the country. By 2005, JD Power and Associates had recognized Enterprise seven times for its outstanding customer service, indicating that Enterprise really rolls out the red carpet for customers. Enterprise has a car sharing business that lets customers use a car for a short period of time during a day. This differs from its car rental services, as car sharing customers pay an hourly fee to use a car.

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The Good

  • High Availability
  • Average Industry Prices
  • On-Site Fuel Discount

Economy Price Range

Economy rentals with Enterprise prices range from medium to high depending on the rental location. The prices are competitive when compared with the average rental car company. Enterprise also offers cheap, very inexpensive one-time deals that can help customers save money.

Luxury Price Range

Enterprise's luxury rentals range from medium to high depending on the rental location. These prices are in the normal range for many rental car companies who offer luxury vehicles. Some major car rental companies are more expensive in price, making Enterprise luxury rentals more affordable than a good portion of their competitors.

States Available

Enterprise can be found in all 50 states. They have one of the highest number of locations in the industry, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population.

Airports Locations

With rental counters at most major airports throughout North America, Enterprise is available in most major airports in the U.S. and Canada. With so many locations, it makes it very convenient for customers to plan trips and use Enterprise's services. One unique service Enterprise offers that customers won't find everywhere else is their complimentary pickup/drop-off service for renters who want to leave their car at home, or don't have a way to get to the rental agency. This is especially convenient for customers who are renting at airports.

On-Site Fuel Discount

Enterprise offers customers an on-site fuel discount. Customers can choose to prepay for their fuel, which is calculated by the local price per gallon, minus Enterprise's discount. This is unique, because most rental companies do not offer on-site fuel discounts.

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The Bad

  • No Instant Return
  • No Online Check-In
  • Limited Roadside Assistance

Instant Return

According to their policies, Enterprise does not offer any instant return services. Customers have to return their car or vehicle in person. This may mean waiting in line to return your car. Some major competitors of the same size offer instant return for general customers and others offer instant return through their membership rewards program. Enterprise, being the largest rental car company to date, would do well to offer this option to remain competitive.

Online Check-In

Enterprise does not offer an online check-in option. However, at an airport, customers have the option of returning their car after business hours. If a customer has to return their car before or after business hours, each location has a set of procedures for dealing with after hour returns.

Roadside Assistance

Enterprise offers renters roadside assistance protection that covers flat tire, jump start, lockout service, fuel delivery, and key replacement. The downside is that Enterprise offers roadside assistance protection only at select locations.

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The Bottom Line

The Enterprise brand name alone makes it worthy of consideration, but their pickup/drop-off service for economy renters takes it above and beyond the competition. Their rental rates are average in the industry. Enterprise's availability and on-site fuel discount help to make using Enterprise more competitive. Customers are recommended to check Enterprise's website for any current deals that may be running, since they offer cheaper one-time-only rates. Overall, Enterprise is a viable rental option.

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Star Rating

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4.3

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450 Reviews

Review Breakdown

5 grade

57%

4 grade

30%

3 grade

4%

2 grade

2%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Leonard Leo Potomac, MD

Need a car, but can't get to the store? No problem, Enterprise will pick you up. In a recent accident, my insurance arranged a rental at Enterprise. The selection of cars was great, and if they didn't have what you wanted, they called another location and got the car for you. Overall, a great experience with a friendly, courteous, well-staffed store.

5 years ago

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Nishita McLean, VA

I've had a good experience with Enterprise overall. Rented the car to drive from Buffalo International airport to Northern Virginia. I was not too comfortable driving an SUV the representative said: "I have a daughter, and if it were her, I'd ask her to sit in it, get a feel and even then you want a sedan I'll give you that". I fell in love with SUVs, I'm not very tall so I enjoyed it a bit too much. Drove for 14 hours in it and loved it. The billing experience, car availability, and service were good.

7 years ago

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Joseph Zajac Hazleton, PA

I've used Enterprise for car rental purposes on dozens of occasions. They always offer a nice vehicle and have a special deal where you get a big discount for a rental that spans from Thursday into Monday. This is been extremely helpful when I've traveled for weekend visits to see family and other states. I also find them to be a very good source of car purchasing and I've purchased three vehicles through the Enterprise car sales department. Their prices are below Kelly Blue Book average and you know you're getting a car that likely came off of a fleet lease and was serviced appropriately during its rental time. In addition the cars are only a few years old. It seems to me that Enterprise tries to make its money more on the car rental side and sort of liquidate the car is a very good prices for sale to people who are looking for a late model nicely equipped vehicle at a fair price. Enterprise is my go-to when it comes to car rental and has also been that for purchasing.

4 years ago

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scotty Saint Paul, MN

I've used Enterprise several times they have a great car selection quick checkouts and ease of renting not waiting in line on filling out a hundred forms the one downside is good $300 deposit on a car even if you are from the state

4 years ago

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Mario Martin Montgomery, TX

I love the convenience of Enterprise rental. Enterprise always seem to have a great selection of vehicles, and they'll go "above and beyond" to make sure that the customer car rental experience is affordable, reliable, and amazingly enough will offer a vehicle delivery and pickup service for convenience.

4 years ago

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Kaylee Gay Columbia, MO

I love how you can scroll through the online inventory of rental cars and pick what kind of car you want and where to pick up the car and drop it off. I have always had great quality cars with Enterprise and they always have staff working the late hours. My family always uses Enterprise to rent their vehicles.

4 years ago

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Ashley Rosen Lyndhurst, NJ

I thought that Enterprise was pretty good. I needed a ride and they were able to pick me up and bring me to the dealership. The car prices weren't any higher to rent than any other place and the customer service was great too. I would definitely use them again.

10 years ago

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gopal ramachandran San Francisco, CA

enterprise rental cars are available at a lot of little airports, which is quite convenient for pilots of small aircraft. I have used them many times over the years and have found them very useful, the only problem being that at many locations they have limited hours on sundays.

10 years ago

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Brian Cowley Riverton, UT

Have had the best-conditioned cars amongst all the companies in my experience. Never had an issue with booking or with my reservations. Used for business mostly as they are on the more expensive side. Have used other companies for personal bookings when the price was more of an issue for me. I like them and will always use them for business and occasionally for personal if they are close on price. Always the first site I go to when I need a rental car.

4 years ago

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Michelle Bray Pleasant Grove, UT

When my car was involved in an accident, my insurance company provided a rental car from Enterprise. The representative picked us up and took us back to the office to do paperwork. The first car they offered us was smaller than our car. I explained that I needed a 4-door and the agent made that happen. The office was clean and air conditioned, we were offered bottles of water, and I was so relieved to have a rental car after being T-boned in an intersection. Enterprise made a bad experience a little better.

5 years ago Edited September 14, 2021

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Landon Badoni Montgomery, TX

I rent from Enterprise every once in a while, usually when Budget is out of options, but that's only because I usually can't justify the increased cost. THAT BEING SAID, I've never had a bad experience in terms of customer service. They are usually very efficient and very friendly. I still definitely recommend Enterprise if you're looking for a quality car renting experience.

5 years ago

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Irinna Danielson Riverton, UT

This is our go-to company for renting a car. We usually need a vehicle to fit a family of six and we're always impressed with the rates to rent a family vehicle for a week. Sometimes we think it's going to be too expensive to rent a car for a road trip or something, but thanks to the prices, the nice cars we've had when renting with Enterprise, and the friendly service, we always go back to Enterprise. They're convenient, their cost effective, and you're able to rent good, quality cars.

6 years ago

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mccandless24 Kaysville, UT

I rented from Enterprise and when I was returning the vehicle, I had just mentioned that I had thought we reserved a larger SUV than what we got. I was not unhappy with what we got, we still had a great trip, I had just expected something different at the beginning. The agent listened and even though it was absolutely not necessary because we were pleased with the vehicle, he gave us a small discount on our next rental. Was very surprised and impressed.

6 years ago

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Miles Strother American Fork, UT

We've only used enterprise once, and we didn't have the best experience. The car we were using broke down in the middle of Kansas, and the customer service rep we called had some trouble locating us, but they redeemed themselves by getting a new car out to us and everything turned out fine. Overall, not too impressed, but they got us where we need to go, so I guess they're good enough.

7 years ago

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Sage Robertson Cedar City, UT

We have used Enterprise on multiple occasions. We usually have extremely good experiences with them, but the last time we got a vehicle it smelled heavily of cigarettes. The man at the desk didn't seem to care about our complaint. We even asked for a replacement vehicle, but was denied. I had a new baby at the time, and was extremely upset at the fact they weren't willing to help us.

7 years ago

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Lesa Burgess Pleasant Grove, UT

As a frequent car renter, I found Enterprise Rental had good low daily rates. They have a great rewards program that allows you to rack up rewards points, or partner with other rewards companies out there. Their pricing are most of the time lower than competitors out there, so when I travel, this is the first thing I check and I find Enterprise always one of the lowest. High praise for Enterprise and strongly recommend.

8 years ago

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L. Fowler Pleasant Grove, UT

We have used Enterprise many times when we have had a car worked on and needed a rental. They are professional and thorough. We had a little trouble getting the car that we requested because of the small selection of vehicles, but they later called and we were able to exchange it for the car we wanted when it became available. Great customer service!

8 years ago

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Brayden Ibert Houston, TX

Renting a car from Enterprise was easier than any other place for me. The employees made my experience smooth from start to finish. The car was clean and I had no problems with it.

6 years ago

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Zabsanti Silverhill, AL

Enterprise has been a good service to go to the last few times I went. Since I travel a lot I often have to use rental cars and enterprise is one of the number places I would go to first

6 years ago

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Nicholas Genes Los Angeles, CA

Enterprise has done well to place their locations in convenient spots to accommodate the general public. I usually get nice vehicles but not uncommon for them to be out of stock.

6 years ago

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Julie Firkins Orem, UT

when i came into pick up my rental the employees had my vehicle ready to go. i got out in great time. i was really impressed how easy it went , that has not always been my experience.

9 years ago

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Christle Yates Clinton, IA

Enterprise in Clinton,IA is a great place to rent a car. Nice employees, reasonable prices, and cars that are great on gas! Enterprise is our only choice to go on a good road trip!

11 years ago

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Lea Fiscella Clermont, FL

They let me rent a car through my insurance after an accident despite only being 19. However, the process was very long and drawn out. They lost my initial reservation and despite the fact that my insurance set the rental up they made me prove to them in store that my insurance would cover it which took over an hour.

4 years ago

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Alicia Mesa, AZ

We have used Enterprise a few times to rent a car and have been pleased with our experience overall. The cars we've used have usually been clean and neat and provided us with what we needed. The locations have been easy to find and I don't remember any customer service issues. I would recommend this to anyone.

4 years ago

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Vy Ha Birmingham, AL

My car was totaled so I was looking for an easy way to order a rental car for the first time and Enterprise accommodated me for everything while I was waiting for my car to get fixed. I like that the cars are clean you get an online format where you request for things easily

4 years ago

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anna blaser CA

Every time me and my family travel far without a car, this is the company we go with for a rental. It’s always the perfect choice. The only problem is that sometimes there aren’t many options, and sometimes the price is a bit too much.

4 years ago

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Aiyana Brown Tallahassee, FL

We often rent from Enterprise when we go on long distance trips so that we don’t have to take our own car. Overall the company is usually helpful and very good about when we’re renting but sometimes they can be a bit fussy lol

4 years ago

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Mark Troxel Provo, UT

Enterprise is my go to car rental company. They are almost alway to top company in my area when it comes to rental prices. When I need a car for a local rental, that is usually who I use. I have not always found that to be true when I travel. But I always look for where they are on the comparison list.

5 years ago

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murfday College Station, TX

Pricing is usually competitive. Although I have not utilized it, I appreciate that they can pick you up and drop you off. I like that you earn points with each rental that you can use toward future rentals. I have never had a poor interactions with employees either.

5 years ago

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Mason Allen Provo, UT

Every time I have rented a car with Enterprise the cars are well kept, clean, and the process of getting and returning the car is smooth. The customer service is great too. Sometimes there is a long line but that is probably because they are a good company!

5 years ago

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Dre35 West Valley City, UT

We had a great experience with Enterprise when my wife and I rented a car with Enterprise for our honeymoon. When we arrived to pick up the car, the one we rented was no longer available. The company gave us a free upgrade. Nothing like cruising Hawaii in a sweet convertible!

6 years ago

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Garrett Mingus Provo, UT

I rented a car with Enterpirse in North Carolina. Their customer service was great, they were very helpful. I even was able to trade my assigned car for a different car that was even been better suited for us. Renting a car is always expensive, but they made it easy to pick up and drop off.

7 years ago

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Kimberly LeBaron Delta, UT

Eterprise is a good place to rent cars from because there are branches in so many locations. I rented a car on a trip to Novia Scotia, and had a good experience. The car was nice and clean, the price was good, and everything was pretty straightforward with fees and regulations. My one complaint is that their app can be hard to use.

7 years ago

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Amber C Frey San Diego, CA

Of all the car rental services I've used I'd say I was happiest with Enterprise. Super easy process of renting, the car was in great condition, and no extra or hidden fees. Got my deposit back pretty quickly after returning the car as well.

7 years ago

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LAURI J CLARK Lindon, UT

We often use rental cars when we travel and always search for the best value. There have been times when that value means we use Enterprise for our rental. I have used Enterprise while my car was being repaired after a car accident and appreciated that they upgraded my rental without charging me extra at the time. It was a nice surprise!

8 years ago

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Rashida Laumatia Saint George, UT

Love Enterprise but dislike that they hold $125 now instead of $50. When traveling I could use that money. Other than that customer service is great, cars are always clean and smelling good, and my refunds get back to me in a imply manner.

8 years ago

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Hayley Lambdin Orem, UT

My husband and I rented from them when we had our car in the shop. They were easy to work with and we were happy with their services. We would rent from them again.

8 years ago

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Gail Zill Spring Hill, TN

I had great friendly service from the Royal Oak Michigan branch. I rented a car for 2 weeks from June 8-June 21. Car was perfect, great on gas, people were friendly

11 years ago

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Bryan Peterson Herriman, UT

Althought Enterprise will pick you up, I've never taken advantage of that. I've always just gone to the store to get my rental. The cars have always been clean, and the staff has been very professional and knowledgeable.

4 years ago

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OrvilleBro Herriman, UT

We used enterprise to rent a couple of cars over the years. The experience was okay, and varied from place to place and from owner to owner. I didn't find much of a wow factor in it. It was a place to rent cars.

4 years ago

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Dshatch Frankfort, IL

We’ve had a generally good experience with enterprise. Can add up, but very competitive pricing. The price quoted is less than the price you’ll end up paying, but that’s typical.

5 years ago

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Jen Burt Herriman, UT

I have always liked the cars we've rented from Enterprise. I feel like it's a good value for what we pay. The interior condition of the cars I've rented has always been good.

5 years ago Edited September 14, 2021

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Bchell Midvale, UT

Always easy to use and friendly employees. Great and competitive prices. You do sometimes have to be specific if you need a large vehicle. But great company! Cars are always clean and well taken care of.

5 years ago

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otis90 Preston, ID

I have used Enterprise car rental when I travel for work. I find there staff very friendly and helpful. Their customer support is great. The vehicles I have rented are nice and clean and reliable.

5 years ago

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Jaida Williams Tallahassee, FL

I rent out cars from enterprise every time I drive up to college. I rarely have issues. Cars are usually clean and fit mechanically. I only had one bad experience with ants in the car.

5 years ago

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Benjamin LeBlanc Dallas, TX

Enterprise is one of the most trusted and well-known car rental services out there. They are a reliable as ever and provide great customer service is whenever you are in need.

6 years ago

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Dwhoush New Orleans, LA

Their customer service is always top notch. Their vehicle are always clean as well. I’ve had a few issues with them about not having a car I wanted to I had to settle for less.

6 years ago

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Aunt Cathy Bay Saint Louis, MS

We have used them close to 10 times. NEVER a problem, except ONCE.. Let's just say, before you drive off the lot, stand on the door frame and check the hood of your car for any dings or such and POINT THEM OUT!!

6 years ago

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Rischelle Mikkelson American Fork, UT

I really like using Enterprise for local rentals. I have used them twice while getting auto repair work done on my car. They staff are very friendly, the rental price is great, and the locations are very convenient.

7 years ago

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Larson Riverton, UT

This is been a great resource for me and my business. They’ve been dependable and have great customer service. I would recommend them to others.

6 years ago