We liked the listing features that Trulia has for its site users. Users can search via home address, city, state, or neighborhood. They then can see the homes listed in a map, photo listing, or list format. Information about the home includes the following:

Multiple photos of the home's exterior or interior.
Demographics about the urban area where the home is located.
Natural hazards, including floods, earthquakes, and wildfires.
Crime density for the urban area.
Pricing information on the home, based upon past and current public listings.

Trulia's information is much more detailed than the information available on Zillow. We particularly liked that each listing had a realtor attached to it. With each listing, there is information about who holds the listing and the name of the realtor agent. The site user can then use the "Request More Information" button to send a personal note to the realtor. Trulia's transit listing is also a useful tool. The transit score is taken from www.walkscore.com. If a home has a score of 50 or higher, the area is pretty well served by public transit. The listing on Trulia's website also provides sources of public transportation hubs that are located nearby. Overall, we felt that Trulia gives site users the best "picture" of the neighborhood where a home is located. Trulia's information about crime stats helps a user get a picture of the crime in a neighborhood. Also, the ratings about schools are compiled from the GreatSchools ratings. Overall, the website does a good job of giving a prospective homeowner facts about making an informed decision about a new home. We also liked the Trulia apps. The apps offer the same features as the web site, in terms of search listings, photos, and information, such as the transit score and walking score.

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The Bad

Complaints
Lack of support for site users

There were many red flags about Trulia.com. We were particularly concerned about the complaints from real estates who had been "deceived" by Trulia representatives on the phones. The complaints mentioned that Trulia didn't provide them with the leads that had been promised during the real estate agent's purchase of services. Realtors had been promised high levels of leads from zip codes where the housing market was "hot," but many realtors complained about not getting the number of leads that they had been promised. Also, most of the complaints for Trulia came directly from realtors. Overall, Trulia seems to not get prospective buyers set up with a realtor as their website promises. We were also concerned about the lack of support for site users from Trulia. Trulia doesn't have a live chat support feature, nor is a toll free number listed in the help section of the web site. Customers only have access to a knowledge base and email support form. This is a detriment to customers that might have questions regarding a particular listing on the website. Also, there is not direct contact information provided for how to get in touch with the realtor who is in charge of showing a property. Users have to fill out a form on the listing in order to be contacted by the realtor. We feel that providing direct contact information for the realtor for a provider might help both the realtor and the prospective homeowner get the ball rolling when it comes to purchasing a new property.

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The Bottom Line

We would recommend Trulia as a website for customers who might want to get in touch with a realtor for a listed property. Here are the things that we liked about Trulia overall.

Detailed crime information for a listed property.
Photos and pricing information about a particular property, as well as maintenance prices listed for condominiums, townhouses, and other rental properties.
Transportation and amenities for a listed property, providing information on public transit hubs and businesses listed in proximity to a property.

The best information available in the online real estate sector for schools that are located near a home, including the school's GreatSchools rating.For realtors, however, we'd pass on some caution before paying for listing properties with Trulia. Many realtors complained about not getting leads from the website as promised. Before subscribing to Trulia, realtors may want to fully investigate the "promises" that Trulia does not always keep. Also, our review of Trulia's website reveals that they may not provide the best connection between realtors and prospective homeowners that is promised on the website.

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User Reviews

Star Rating

3.9

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71 Reviews

Review Breakdown

5 grade

49%

4 grade

25%

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1 grade

20%

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Leonard Leo Potomac, MD

Similar to Zillow, you can obtain comp values of homes in a particular area. In addition, Trulia, like Redfin, allows you to search for foreclosures. Trulia definitely gives you the best of both worlds in searching real estate. However, this free service cannot compete with the paid MLS service.

5 years ago

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Dave Fortin Kingston, PA

They send me updates fairly regularly to my email. They're generally pretty consistent as far as showing me places to rent or buy that I'm interested in and have set as my parameters.

4 years ago

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Susan P Moniz Waipahu, HI

I am satisfied with the information I receive from Trulia when I am looking for a particular property. I am able to give my clients an idea of what they can expect should they want to list their property.

4 years ago

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Dara Roy

Im searching for a house right now and some real estate companies have difficult websites that are hard to navigate through. Trulia does not. I like the ease of use online and how thorough the listings are. Thank you!

4 years ago

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Velma Merritt Ozark, MO

The pics were good of the properties. It's also a good way to find the value of your own home because you can find similar properties. I like being able to set the price range of homes to consider

4 years ago

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Crystal Logan, UT

My daughter and son in law are looking for their first home. The market in our area is tough and homes go quickly. I am given new listings daily and they had their offer accepted last week for their first house

5 years ago

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AF ,

I've used Trulia to search for homes in an area we are interested in. I like the map search feature. We usually go with Zillow, but sometimes Trulia is a good option too (they seem pretty similar).

6 years ago

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Rocio Diaz Tallahassee, FL

Trulia is great! Easy to use, easy to contact realtors and view property values as well as those for rent or for sale. Needs to be updated faster however.

4 years ago

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Promise Mccall Monticello, NY

Trulia what is a platform used to look for homes when I was on a search a cave great information and helped a lot along the way.

4 years ago

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Leah North Versailles, PA

Trulia in my opinion is better than Zillow. I saw less fake posts and they also showed more low priced places than Zillow would.

4 years ago

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Gaju Shrestha Herriman, UT

I have used trulia for searching rental properties in the past. The listing was great and was very easy to contact the listing agencies/ owner.

4 years ago

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Jaid Clark Yuba City, CA

Super easy, great options in the search really allows you to see what you want to see

4 years ago

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Tony Bethlehem, PA

Fairly easy to access and search their database of properties.

4 years ago

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Heather Miller Bellevue, WA

I like that I can see on a map all the different prices of apartments.

4 years ago

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Nathan Mccollum White City, OR

Pretty good listings,and nice to get updates on them every so often

4 years ago

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P. U.S.H Preserve Understand Sustain Humility Lincolnton, NC

I love the accessibility of their web site and the homes they have to offer

4 years ago

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Doug Foerch Vernon Hills, IL

Trulia is a good site to search for houses. There site is easy to follow.

4 years ago

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anupam sumessur Curtis Bay, MD

Trulia is easy to use and works great for apartments search

4 years ago