Trulia

Trulia is aiding and abetting fraud by allowing unknown, unverified "agents" to post false listings and collect information on users for scamming purposes. I was recently a victim of a sophisticated scam operation from through a direct email from someone I believed to be a home owner on Trulia. I request info on the listing and the person contacted me with a very sophisticated scam. I was stupid enough to trust this person but it was mainly because it was listed on Trulia and Trulia provided no warnings of such behavior, not even in their terms of use. In addition, I was "requesting info" on the property. This does not equate to sharing information with an unidentifiable scammer in another country. This is extremely misleading and dangerous. This is a complete breach of privacy as I did not give Trulia to send my info to someone who they cannot vouch for or even provide information on after the fact. Trulia refuses to provide the information on person who received my contact information (name, email phone number). This policy is extremely one-sided and dangerous. They are allowing scammers by the troves to hide behind their service. They have no reason not to share the information of both parties exchanging information, especially in the case of fraud. This is a warning to everyone - there is no reason to trust Trulia in any way, especially with their Request Info feature. Do NOT USE THIS. If anything, call the agent directly before providing your information through this feature. I am considering legal action against Trulia since they gave my information to a scammer without my permission and are refusing to help me in any way.

Purchased Real Estate Agent Ads from Trulia through a phone sales rep. Zillow misrepresented the Ad service and failed to disclose planned changes. I purchased Real Estate Agent Ads from Trulia on May 4, 2015 based upon statistics the sales representative shared with be for the advertising area. I received leads (16-20 leads per month) for the are for the first 3 months of the 6 month term as the rep indicated. After the second month using the Ad service, Zillow Group sent a notification that they were "integrating" the advertising platforms of Trulia and Zillow and that Advertisers would benefits from the changes. Once the change was complete, I was beginning my 4th month of the service and from months 4-6 received ZERO leads. Zillow Group/Trulia blatantly misrepresented the advertising service they sold me over the phone. I repeatedly contacted the "newly assigned" sales rep who was very nice but told me that they don't have a means to cancel the term. When I expressed my dissatisfaction, he agreed to look up the number of "impressions" that were delivered in September and told me that the minimum threshold according to my agreement was not met, therefore they would refund that month of service. He informed me that he would contact the billing department and have a refund issued. After 15 days of no communication, I sent an email to the rep and his supervisor to ask about the status of the refund. The supervisor replied that they will not issue refunds and they I can only stop payments when the end of the 6 month term is reached. The Terms and Conditions were not reviewed with me at the sale. When purchasing the Ads the rep made no mention of the planned changes to the advertising platform, or what they called the "integration" which directly resulted in the LOSE of ALL LEADS being sent to me for the last 3 months of the 6 month term. I didn't not physically or electronically sign a contract. The contract made was a verbal contract which the salesperson misrepresented in my opinion by not disclosing the upcoming changes. If these changes were disclosed I would have never made a verbal agreement to do business with an unknown advertising systems change.

Professional review of Services paid for, “Throw your money into the garbage, at least it wont attack you!”This is so weird it if laughable.I pay for seller ads. I agreed to a 3 month term. Just to test the waters. I needed a very targeted area in Manhattan. One zip code! The sales agent said, I will give you extra zips as a bonus. The deal was, 8 leads a month @ $700.00 plus the bonus areas. Leads in the zip code i wanted 2, both were for price guidance, neither owned the apartment they were looking to sell.When I called to review this process i was told, Well, we are give you these extra leads at no charge! I am in NYC, the leads are 60 Miles away! They are useless to me! They correct the zip codes and guess what. No Leads at all! Then I am reviewing the list of “leads” and a pop up appears marketing me to spend more money. I type in When you deliver the service that I have already paid for. and im connected to another sales person. She asks if she can call me to review and I say yes. Instead of taking the time to address my concerns and try to deliver good client service she starts lambasting me for my concerns! My take away from this, I am not the only Broker who has the same complaint! STAY AWAY!!! Anne was my rep!

Trulia sales staff blatantly lied to me and misrepresented their products and services. Worse, they continue to refuse to respond to my repeated requests over the last 5 months to cancel their services, or to get the assistance of supervisors. I have filed complaints with the Better Business Bureau, the Attorney General's office, and now am seeking legal counsel. I advertise heavily, and invest a great deal in my advertising. Trulia's sales agents lied to me, and there appears to be no internal management or customer service support. Further, I believe that they are potentially violating Federal law by billing agents for supposed 'terms' agreed to, but that were never provided to the Realtors, nor were they signed or verbally authorized. I've repeatedly asked Trulia for copies of any contracts or recordings of any calls with me where I EVER agreed to their terms. They've never produced it, of course, because they don't have it. Yet, they threated collection activities in writing. My thought is, if you've also been wronged, you may want to join one of the class suits forming, but for certain you will need to file complaints with the Attorney Generals office, your credit card provider, the Better Business Bureau, and potentially an attorney. If you're considering using their services, think again. Look at it this way: They tell us we're going to get 20% or more of the 'leads' for certain zip codes. (After you buy their services, they later tell you it's not actually 'leads', it's 'impressions', which is why they don't give you their terms of service in writing until weeks later, when you wise up and call to cancel. Also, you'll find out that the leads you get sent are going out to dozens or hundreds of other agents. Many of the leads are really old (people who bought homes two years ago, being sent to you as 'new', or 'fresh' leads), or they are bogus names and numbers. Out of hundreds sent to me, none were for my own listings, and only ONE turned out to be a real person. So, again, 20% of the leads or impressions--- That means, what? 5 Agents, maximum? Yet, just tell them you're thinking about using their 'marketing' services. They'll start sending you emails about when certain zip codes become 'available.' OK, why are they available if Trulia is providing Realtors with what they are being told they will receive? What agent in their right mind would cancel their Trulia services if they were getting 20% of the leads from 'hot' zip codes? The only reason that agents bail is because Trulia is not delivering what they are 'selling'. Bottom line, just because they are a big name company doesn't mean they are a company with integrity. I'd suggest you save yourself the grief that I'm facing, along with so many other agents who've posted reviews and complaints on Yelp, Better Business Bureau, this site, and many others. We're not talking about a wide variety of complaints, or just a few agents. It's many, many agents, and we're all saying the same kinds of things. Is it all the rest of us who are wrong, or is it the one common denominator---Trulia? Where there is smoke, there's fire. Can't get through to them via email or the phone? No one else can, either. I spoke to multiple employees who told me that they have no idea who handles complaints or cancellations, and no idea how to reach that 'department'. Keep asking, and they just put you on hold and leave you there for an hour, until you give up and hang up. Seems like it's pretty much a boiler room of con artists, and nothing more. I'd hate to imagine what the poor shareholders who bought Trulia stock must be feeling. They were probably told this was a legitimate business, and sold a bill of goods, too. I'm thinking we may be seeing the 'executive management team' from Trulia on an episode of 'American Greed' someday, or maybe a slew of them heading off for a long federal vacation in orange jumpsuits. Stay tuned---this kind of debauchery can't go on forever, as long as we all keep filing formal complaints with the appropriate parties.

I will never use Trulia again,they are so unprofessional. I was texting back-and-forth with Alex confirmed a 5:30 pm appointment, went to see the house and nobody was there called the number and I was redirected to somebody else and that person told me there was nobody available to show the house, they have no professionalism. I do not recommend this site.

Kept sending me the same rentals day after day, saying they were new today. Filters don't let you choose zip codes or distances, so you get lots from areas you aren't interested in. Also, if you give them your email, they sell it. Now getting dozens of marketing emails that I have to unsubscribe. Besides, all their listings you can find on other websites. All in all, I won't bother again.

I asked a simple question: how much his HOA fees..? In response I got about 15 "qualifying question" including what is my income what type of employment I have ? etc. 30 seconds later (!!!) I Had an Agent calling me offering finance...!!!!!!???!!!!!!!..I did not ask for this call... Needless to mention that he did not even know what my question was....!!@#$%?????..sooo annoying...

Do not get sucked into entering any of your information.. the email notifications are relentless.. day and night.. "houses I might like" "new listings" etc. I try to unsubscribe and guess what.. error that service is not found.. page not found.. unable to process at this time. I tried to leave a comment on their website to stop the harassment... service not available at this time, try again later. Never again... Also a home listed in my neighborhood has been sold for three weeks.. people moved in and fenced off the back yard.. still listed for sale on your site.

I joined the group of real estate agents deceived by Trulia, they use listings from the MLS we pay, and then charge us promising leads that not even have phone or email verification to confirm if they are real. I have got leads from listing agents inquiring on their own listings. This is not the site where real estate listings are populated, agents have our own from NAR national Realtor organization.

TRULIA IS THE WORST SITE TO FIND HOMES ITS RIDICULOUS I HAVE REQUESTED SO MANY VIEWINGS AND EVEN CALLED AND LEFT MESSAGES THIS HAS BEEN GOING ON FOR TWO MONTHS I WILL NEVER LOK AT THIS SITE AGAIN AND I WILL LET PEOPLE KNOW THIS INFORMATION

This is an edit of my previous review. I found out that the listings can be copied from online as they are public so truila didn’t steal the info but they are still misrepresented it and it’s misleading on their website which is hurting the sale but they wouldn’t fix it or respond to messages to fix anything.

Makes improper value judgements about properties and posts wrong information about value, condition, size of house. Does not even use current information to make it's estimate on value. Don't believe what you read on listing, check the listing agency.

Trulia has incorrect information and no access to report that or correct it. It is detrimental to the property. It constitutes actionable damages.