5.0
Author: Jenna Vasquez
Vend is a retail technology company created by Vaughan Rowsell in 2010. It was recognized as one of New Zealand’s fastest growing tech companies by Deloitte in 2014 and 2015. It also received "Customer Service Department of the Year" at the American Business Awards and was named "NZ Hi Tech Awards Exporter of the Year" twice. The company provides iPad or web-based POS software to help grow smaller retail businesses. Vend technology facilitates more effective customer support and minimizes the need for a large support team as the technology is able to answer most questions through quick and easy processes.
There are no additional transaction fees with your Vend product. Users are only required to pay the monthly fee, which can vary depending on the package you choose. This is beneficial to small businesses with limited budgets allowing them to utilize Vend POS service.
Vend POS includes a service allowing users to create individual employee accounts to track sales easily. Each account can be customized including the ability to give permission or restrict what users can see and do. Features like these are unique and very helpful to any business.
Vend POS provides a number of unique POS solution features that other POS software does not. The following are some of the unique features that come with Vend POS:
A fun feature that Vend offers is custom receipts. This allows businesses to customize their receipts with their logo and website. Vend’s technology also allows customers to choose if they want a printed or emailed receipt. This way your customer support team will be able to confidently identify company receipts and provide the best customer service possible regardless of the circumstances.
Most of Vend’s monthly plans only cover one outlet (or location). If your business is part of a small or large chain, you will have to purchase the multi-outlet plan, which is over double the price per month.
If you are paying for the starter plan, which is $69 per month, then you do not have the feature to use gift cards. Only when you pay for the advanced (Vend Pro) or multi-outlet do you have the option to incorporate gift cards into your business.
We recommend Vend to any retailer who is wanting a customizable POS plan and doesn’t mind paying for monthly plans or added features. As long as you are aware of the costs and learn how to set everything up that you need (Example: the app, inventory, your online store, and any other sales platforms), you should have a positive experience. Because Vend doesn’t charge transaction fees, this allows more of a business’s budget to go towards getting the features that fit their company the best. Vend point of sale is best for anyone who is working with a single outlet.
Ashley Allen
9 years ago
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