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Apria Healthcare

Is This Your Business?
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Author: Kaitlyn Short

LAST UPDATED: January 27th, 2022

Apria Healthcare Group offers solutions for home enteral nutrition, sleep apnea, wound care, non-invasive ventilation, pharmaceutical needs, and respiratory therapies. Apria operates more than 400 retail home medical store locations nationwide and serves more than 1.8 million patients yearly.

The online store, ApriaDirect, sells discounted oxygen tubing, batteries, and backpacks to patients with an Inogen portable oxygen concentrator.

Read customer Apria Healthcare Reviews

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The Good

  • Patient Education
  • Discounted Accessories
  • Returns Accepted
  • Accepts FSA/HSA Cards
  • Other Respiratory Services and Supplies

Patient Education

As a healthcare organization, Apria offers not just equipment but also caring support from staff. When delivering equipment, specialists talk to patients and caregivers and evaluate the home environment. Patients requiring oxygen therapy can receive one-on-one education from a licensed Respiratory Therapist via Apria. Apria Healthcare's customer service and supplementary resources give the impression that Apria is involved in their customers' well-being.

Discounted Accessories

ApriaDirect currently sells the following highly-discounted accessories for Inogen’s G3 and G4 portable oxygen concentrators:

  • Single battery
  • Double battery
  • External battery charger
  • AC power supply
  • DC power adaptor
  • Backpacks
  • Hip bags
  • Carry straps and bags

Return Policy

Apria products can be returned within 30 days of ship date for a full refund less shipping costs. However, products must be in the original packaging, unopened, and unused to be refunded. Medical devices are considered opened if removed from product packaging.

Accepts FSA/HSA Cards

Customers can use their Flexible Spending Accounts and Health Spending Accounts to purchase Apria Health's medical devices. Purchasers must ensure their order contains eligible equipment.

Other Respiratory Services and Supplies

Patients with sleep apnea can also purchase their own devices through ApriaDirect. Products include both in-home and travel oxygen therapy.

ApriaDirect also offers a wide range of supplies for home medical care:

  • Wheelchair accessories
  • Gloves
  • Briefs
  • Grab bars
  • Etc.
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The Bad

  • Only One POC Available
  • ApriaDirect Does Not Accept Insurance

Only One POC Available

ApriaDirect only has one portable oxygen concentrator available onsite: the Inogen One G4. While the Inogen One G4 is a quality POC, patients might want to browse a larger selection of concentrators before choosing. Here are some features of the Inogen One G4 portable oxygen concentrator:

  • 3-year warranty
  • 2.8 lbs
  • 1–3 flow settings
  • 2.7 hour battery life on single battery
  • FAA compatible

ApriaDirect Does Not Accept Insurance

While ApriaDirect does accept FSA and HSA cards, the supplier does not process health insurance claims. This does not mean the equipment available on ApriaDirect isn't covered by insurance, but it means a customer will have to manually work through their insurance company to see if their purchase will be deductible. 

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The Bottom Line

While their selection does include many respiratory aids and durable medical equipment, Apria is unique in that it does not currently carry a selection of portable oxygen concentrators. However, the ApriaDirect inventory is equipped with every accessory imaginable for the Inogen brand portable oxygen concentrators and most of these items are highly discounted. Customers who use an Inogen oxygen concentrator will definitely want to check out ApriaDirect.

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5 Reviews

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40%

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1 grade

60%

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Shawn John New York, NY

After 22 years of use and res up ply I was denied resupply until I completed a new sleep study and received a physicians order-I was dismayed. I called customer service from our SC home, was connected to Ashley and my problem was resolved. Ashley was empowered to search Apria’s data base for my most recent sleep study performed in CT. The next day, she promptly called me with news she had found the study. Having secured my Drs validation, my resupply was on its way. Ashley should be commended for her customer orientation, sense of empowerment to act and her positive reflection on Apria. Thx Ashley!!

4 years ago

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Edward Pitt Washington, DC

Admin staff are delightful & patient. A special thanks to Tonya from Dmemtria.

4 years ago