CanvasPeople

Name: CanvasPeople
Rating: 4.7

4.7

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1,094 User Reviews

6.4

Overall Score

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4.7

star star star star star_half

1,094 User Reviews

6.4

Overall Score

Compare

The Good

The Bad

Bottom Line

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Company Details

Time in Business

17 Years

Company Headquarters

111 Broadway Lynbrook, NY 11563

Number of Reviews 1,094

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 20th, 2022

CanvasPeople was started in 2009 with the goal of preserving memories as art. CanvasPeople employees are lovers of photography and home décor and figured it would be a great idea to combine them. Fast forward several years, and the company has become a quality source for photo canvases and other personalized products.

CanvasPeople takes pride in delivering exceptional products to its customers. Photo Canvases was the company’s first and flagship product, but now it also offers mugs, throw pillows, desktop plaques, and more.

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The Good

Simple Ordering Process
100% Satisfaction Guarantee

Simple Ordering Process

Creating a personalized gift with CanvasPeople is a simple and straightforward process. All consumers have to do is select a photo, choose a size, select any artistic effects, and add a frame (optional). After that, CanvasPeople will take it from there. CanvasPeople customers can expect their customized product to be meticulously wrapped and all prints will be finished with an environmentally friendly protective coating. Lastly, hanging equipment will come with the canvas.

100% Satisfaction Guarantee

CanvasPeople guarantees its products. The company simply asks that all requests for replacements are submitted within 30 days of the date that the item is received. All replacement requests must be sent through the company’s contact form.

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The Bad

Limited Refund Policy
Shipping Limitations

Limited Refund Policy

Because CanvasPeople creates custom personalized items, most of the products cannot be refunded for reasons other than defects in materials or workmanship.

Shipping Limitations

Currently, CanvasPeople doesn’t ship orders internationally. Also, express and priority shipping options are currently only available on single item orders.

Additionally, CanvasPeople will only guarantee the shipment date if the consumer was shown a shipment guarantee while placing an order. The guarantee only applies to orders that don’t include services such as photo editing (edits, enhancements, etc.). If an order is not shipped out before the guaranteed shipping date, CanvasPeople may offer a 50 percent refund on the shipping and handling cost.

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The Bottom Line

CanvasPeople is an excellent option for people looking for a personalized gift. Ordering a canvas (or another item) is an easy process and the company prides itself on delivering its products promptly. However, CanvasPeople has a few shipping limitations, such as not being able to ship outside the continental United States, and the fact that there is no express or priority shipping on single canvas orders. If you plan on ordering a product as a holiday gift, it might be best to order sooner rather than later.

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User Reviews

Star Rating

4.7

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1,094 Reviews

Review Breakdown

5 grade

81%

4 grade

10%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Whitney Morrison, TN

This was my first and probably last time using canvas people. I received an email stating that they had free expedited shipping and guarantee before Christmas. I placed my order, and was never prompted for a disconnect code, so I continued through the ordering process. I ended up being charged a crazy amount for shipping, it was not expedited ( never had a choice to chose shipping options) and arrived well after Christmas! I did contact customer service letting them know I was charged this amount for shipping, and I needed expedited. I was told I used a different code (again - was never asked to input a code) , and that expedited shipping was not available for MULTIPLE canvas purchases. Just not happy with the whole process with the price I paid for shipping. I will stick with Shutterfly!

6 years ago

Reply from CanvasPeople

Hello Whitney,

Thank you for contacting CanvasPeople.

We apologize that you had a dissatisfying experience with our company.

As it is mentioned in the details of each promotions, shipping & handling will be applied per product. As this is the same for expedited shipping option, this is prevented on orders with multiple products.

We hope you give us another chance in the future to display our excellent quality.

For further details please contact us at .

Thank you,
Nolan
CanvasPeople Team Lead

Jan. 28th, 2020

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Sonya Stephens Rolesville, NC

I was disappointed because my order was supposed to arrive on Dec 24th but was not received until Dec 31st. While the product I ordered is very nice, I could have made other plans if I had been told a later delivery date. On Dec 23rd, the tracking notification indicated that the expected delivery date was Dec 24th and that the order had arrived in Raleigh NC which is less than two hours from the delivery address. This was a frustrating experience and I am not sure I will order with Canvas People again. Its simply not acceptable for an order placed on Dec 17th to take almost 14 days for delivery especially when the delivery fee was $15.

6 years ago

Reply from CanvasPeople

Hello Sonya, Thank you for the review and feedback! We're sorry to hear you did not receive your order as it was guaranteed. I will be following up with you via email to further assist you. Hope to hear from you soon! Heather-Customer Service

Jan. 23rd, 2020

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Megan Mason Marion, IA

I ordered my original 11x16 a week and a half before Christmas. Between it getting lost, me reaching out to customer service, and another one being made.. it’s now the 8th of January and I FINALLY got my canvas. I appreciate the extra free canvas I was offered but honestly the length of time it’s taken to get my original is still super disappointing.

6 years ago

Reply from CanvasPeople

Hello Megan,

Thank you for ordering with CanvasPeople.

We apologize that you had a less than stellar experience with our company.

We produced and shipped your order with the expectation that it would arrive on time. Unfortunately, as we utilize third party carriers we do not have additional insight aside from what is posed for us online.

We appreciate your patience and understanding.

Thank you,
Nolan
CanvasPeople Team Lead

Jan. 28th, 2020

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Vanessa Flower Mound, TX

The ordering process and shipping were great, but the quality of the photo is horrible. It looks all washed out. I doubt my son will even hang it. I hate that I wasted almost $40, but I truly hate that is was suppose to be a great surprise for Christmas and the quality was so bad. If I had been warned it might turn out this way, I never would have ordered it.

6 years ago

Reply from CanvasPeople

Hello Vanessa, Thank you for the review and feedback. We're sorry to hear you were not pleased with your order. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 23rd, 2020

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Jenna Blue Springs, MS

Ordered 2 canvases that were to be Christmas gifts and they were supposed to be here December 21st. The website told me if I ordered within 12 hours I would have guaranteed delivery by Christmas. Needless to say, I didn't get my canvases and my family members didn't get their Christmas gifts from me. To top it off, I contacted customer service to voice my concerns and the representative I got was VERY rude! Said it was my fault I didn't receive my canvases when it definitely wasn't. Won't purchase again. Very upset with the way I was treated.

6 years ago

Reply from CanvasPeople

Hello Jeanna, Thank you for the review and feedback. We’re sorry to hear that the order was not received before Christmas and that you experienced a difficult time when you contacted us. Please send us another email at with your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 28th, 2020

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Tom Lake Mary, FL

I had 2 pictures that were shipped on the same day, I received 1 picture in 2 days and the 2nd picture was in Texas going back and forth between ups depots for a week thus I received it after Christmas. Canvaspeople were No help in this matter, all they kept saying was it's in movement to your location. Not happy that Canvaspeople do not have a phone number to call and their email responses are slow.

6 years ago

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Anne Thommen-Rollins Parkville, MD

I wasn’t happy with my pillow. The picture that I sent was not zoomed in as much as what’s on the picture. My daughters neck is completely cut off and only her head is showing and my sons head is almost cut off on the top. I had plans to order more in the future but will not after seeing how my first order turned out

6 years ago

Reply from CanvasPeople

Hello Anne,
Thank you for the review and feedback!
We're sorry to hear you were not pleased with your order. I will be following up with you via email to further assist you.
Hope to hear from you soon!
Susi, Customer Support Manager

Jan. 21st, 2020

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Kerri rogillio Saint Francisville, LA

I received my order quick, however the picture was blown up more than how I chose. In doing this, it cut part of the shoe off. I think with a little more effort it could have done correctly. Was not happy with the finish product.

6 years ago

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Tiffany Linden, IN

When I ordered the gift the shipping information said it would take 5 business days. I had 9 business days before Christmas so I thought I had plenty of time. The package was a Christmas gift and didn't arrive until 2 days after Christmas. Tracking originally said it would come on the 23rd but then it changed.

6 years ago

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Dawn Shuster Omaha, NE

there is something wrong with the pillow I ordered, there is a small rectangle imprint on the photo. The photo quality if fine but it looks weird with that imprint right in the middle

6 years ago

Reply from CanvasPeople

Hi Dawn, We're very sorry to hear that you were not pleased with your order. I do see that one of our agents had this replaced for you. We do apologize for the inconvenience with the issue with the sticker placement leaving the mark. We have provided this feedback to our production department to prevent this for future orders. Please feel free to reach out with any other questions or concerns. Thank you- Heather Customer Service

Jan. 27th, 2020

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Donna Constant Cranston, RI

Was disappointed that the most important part of the picture was wrapped around the edges. If I had known that I would have never wrapped the edges. When it shows how it will look it doesn't show that.

6 years ago

Reply from CanvasPeople

Hello Donna, Thank you for the review and feedback! We're sorry to hear you were not pleased with your order. I will be following up with you via email to further assist you. Hope to hear from you soon! Heather-Customer Service

Jan. 28th, 2020

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Randi Staten Island, NY

The picture came with my daughters heads going over the top edge. Disappointed that no one thought to adjust the picture. It did not look like that when I placed the order and they show you a view of the product.

6 years ago

Reply from CanvasPeople

Hello Randi, Thank you for the review and feedback. We're sorry to hear you were not pleased with your order. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 28th, 2020

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tlf751 Milwaukee, WI

Picture didn’t turn out out right, to many letters not showing on the canvas. Not able to use :(..... Otherwise it looked great and quality was very nice

6 years ago

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Evelyn Araujo-Munoz Fontana, CA

Poor quality, very dissapointed. The canvas is so thin and the quality is very poor. Costcos canbases are so much better in quality and very cost efficient

6 years ago

Reply from CanvasPeople

Hello Evelyn, Thank you for the review and feedback. We're sorry to hear you were not pleased with your order. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 23rd, 2020

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Carla Steinberger Kokomo, IN

The order that I placed guaranteed Christmas delivery. Well, it arrived December 26th, so I didn't have it in time. Needless to say, this was a huge disappointment.

6 years ago

Reply from CanvasPeople

Hello Carla, Thank you for the review and feedback! We're sorry to hear you did not receive your order before Christmas. I will be following up with you via email to further assist you. Hope to hear from you soon! Heather-Customer Service

Jan. 23rd, 2020

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Kim Anchorage, AK

Well I ordered 2 different items and I give a best of 2 stars on both. Quality was not great. Not clean lines, blurry

6 years ago

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Janaki Birmingham, AL

Very delayed as the order was on Dec21 and was delivered on Jan 7th and I was charged S&H 19$. Found ridiculous.

6 years ago

Reply from CanvasPeople

Hello Janaki, Thank you for the review and feedback. We're sorry to hear you were not pleased with the shipping and handling of your order. Please send us an email at with your order details and we would be more than happy to further assist you. We hope to hear from you soon! Heather-Customer Service

Jan. 23rd, 2020

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Rosae Carlisle, PA

Don’t choose a photo with a dark background. Mine just looks like a dark pillow 😩 You can’t even see the picture

6 years ago

Reply from CanvasPeople

Hello Rosae, Thank you for the review and feedback. We're sorry to hear you were not pleased with your order. Please send us an email at with the picture of the pillow you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 27th, 2020

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C.JoPa Liberty Corner, NJ

There was a pricing issue. Other than that, the quality of the product was great!

6 years ago

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Dalys Jones

I received it but the picture wasnt right. They cut off our picture at our waist

6 years ago

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cheryl johnson Kernersville, NC

Ordered a pillow and just beware, its small and takes 3 weeks or more to get

6 years ago

Reply from CanvasPeople

Hi Cheryl,

Thank you for your order and feedback.

The majority of orders are produced and shipped within 4 - 6 business days and delivered within 10 - 12 business days from the date ordered. In reviewing your order, I do see that the order was placed on 12/24/19 and delivered on 1/8/2020. With the two holidays, it definitely can seem as though it took a bit longer however the order was actually delivered in 9 business days.

In regards to the size of the pillow, we do offer 3 sizes on our website and it looks like you selected the 12x12. Apologies for any confusion or inconvenience caused.

If you do have any questions or further feedback, please feel free to contact us and we'll be happy to assist you further.

Thank you,
Susi
Customer Support Manager

Jan. 14th, 2020

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PJ Huntsville, AL

Disappointed in the photo quality. Delivery delayed 5 days from promised date.

6 years ago

Reply from CanvasPeople

Hi PJ, Thank you for your order and feedback. The majority of orders are produced and shipped within 4 - 6 business days and delivered within 10 - 12 business days from the date ordered. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 23rd, 2020

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April Sinclair Wolcott, CT

The quality is so poor:( I’ve very disappointed

6 years ago

Reply from CanvasPeople

Hello April, Thank you for the review and feedback! We're sorry to hear you were not pleased with your order. I will be following up with you via email to further assist you. Hope to hear from you soon! Heather-Customer Service

Jan. 21st, 2020

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Flroida Gal Fort Lauderdale, FL

Pillow is SO SMALL it was a waste of time and money.

6 years ago

Reply from CanvasPeople

Thank you for your review.

We're sorry to hear you were not pleased with your pillow order. We currently offer three sizes for our pillows, 12x12, 16x16 and 18x18 and it sounds as though the smallest was purchased.

If you would like for us to look into this further, please feel free to contact us at for assistance.

Thank you, Susi Customer Support Manager

Jan. 14th, 2020

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Marti Riverton, UT

Delivery was almost a week later then I was told.

6 years ago

Reply from CanvasPeople

Hello Marti, Thank you for the review and feedback. We’re sorry to hear that the order was not received in an acceptable amount of time. Please send us an email at with your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 23rd, 2020

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Heather Apex, NC

My canvas was actually very fuzzy looking

6 years ago