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Author: Kalicia Bateman

LAST UPDATED: June 27th, 2019

As of April 2017, Wag.com officially moved to Amazon.

Amazon bought Quidsi—the previous owner of Wag.com—and launched its own pet product brand. According to Amazon, Wag will start off selling dry dog food but will expand the selection to include various pet supplies. 

As of February 2019, Wag.com sells dry dog food, wet dog food, and wet cat food. 

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The Good

  • Money-Back Guarantee
  • Trial-Size Multipack
  • Free 2-Day Shipping

Money-Back Guarantee

The Amazon Wag page states that all Wag products have a money-back guarantee. If for any reason the pet owner or pet are unsatisfied with the product, pet parents can receive a full refund. Wag even states that it is not necessary to return the product. 

Trial-Size Multipack

The Wag Trial-Size Multipack lets pets try out multiple flavors before their pet owner buys a large bag of just one flavor. Dog owners can choose any of the following dry dog food options:

  • Beef & Lentil with Wild Boar
  • Chicken & Lentil
  • Lamb & Lentil
  • Salmon & Lentil
  • Turkey & Lentil

Free 2-Day Shipping

Wag products are available to Amazon Prime members giving them access to the free two-day shipping. Dog food is notoriously hard to sell online, due to its large size and weight. So free shipping is especially appealing to customers as they won’t have to pay any shipping and handling fees for such a large item.

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The Bad

  • Product Variety
  • More Expensive Than Other Brands

Product Variety

As of March 2019, the only products Wag sells is dry dog food, wet dog food, and wet cat food. Amazon has promised to add other pet products but does not say when those products will be added. 

More Expensive Than Other Brands

Although Wag products are certainly not the most expensive dry dog food on the market, they are more pricey than others. Prices range anywhere from $13 to $45, and Wag is only available to Prime members, meaning customers will have to pay a monthly or annual fee to Amazon. 

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The Bottom Line

While Wag might not offer a variety of products, the company does have several other redeeming qualities. The money-back guarantee is a nice touch but what helps set Wag apart from other online pet stores is their 2-day free shipping. Overall, Wag is a solid choice for customers looking for dry dog food. However, pet parents often want to buy more than just food and so far there aren’t any other pet products available. We recommend checking out one of our top-rated online pet stores for all your pet’s needs. 

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Dan Pelham, NH

I knew that there was going to be a problem right away. I tried to text the person that was going to walk my 2 dogs to make sure that she understood the directions that I left. I didn't get a response. I tried calling the walker and I got a voice message that was in Spanish? I thought that was odd because the picture of my walker, Stacy, was a blonde haired gal that certainly didn't look spanish? Anyway, when the time comes for the walk, of course no one shows up. I get conflicting info from WAG from two different people where one person is saying that a replacement is on the way and the other person is apologizing that no one will be able to make it?! I Google the phone number of the walker and it's a number in TN. I live in NH. No one ever shows up. The dogs crap everywhere. The next morning my Boxer is lethargic and drooling everywhere. It's because he ate some poop. I'm as pissed as you can imagine and all I get back from WAG is a refund and some stupid answers with smiley faces as if it wasn't a problem.

8 years ago

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CAROLYN HRANKO Export, PA

I bought a 20 lb bag of HIGGENS ULTRA PARROT BIRD SEED ON May15,2016. cost $62. I have 4 Parrots that have eaten this Bird seed for over 14 years. The bag that I recently purchased my Birds would Not eat. All four of my Parrots did not want it ! I contacted WAG and was told to call the HIGGENS COMPANY and complain to them. They advertise a one year money back guarantee . This isn't the first bag that I have purchased from them. In the past 5 or 6 months I've been buying the same bag of seed from them every 6-7 weeks approx. And bought the SAME bag prior to this for at least 5 years..so long ago that when I first started buying it the price was around $35. Terrible Customer Service and they do not live up to their Guarantee.

10 years ago