PetMeds

• Pharmacy Selection
• Shipping and Returns
• PetMeds Cares Program

Pharmacy Selection

PetMeds, which is the largest pet pharmacy in America, has an extensive selection of pet products to choose from. The company carries all major brand medications that are sold at vet clinics. There is a substantial number of pet medications to choose from and even allow shoppers to shop based on the condition a pet may have, such as allergies or if a pet needs a specific product such as heartworm medication. The company focuses on providing care products for cats and dogs but also offer some equine care products as well. 

PetMeds has 21 categories of products. Including:

• Allergy Relief
• Arthritis
• Cat
• Dental 
• Dog
• Ear 
• Eye 
• Flea & Tick 
• Food 
• Heartworm 
• Hormonal Endocrine
• Joints
• Medications 
• Pain 
• Skin & Coat 
• Urinary Tract & Kidneys
• Vitamins 
• Wormers
• Education
• New

In addition to a large number of medications and health items, the dog and cat categories include items such as toys, treats, and shelters. The education category contains articles and videos of how to prevent and treat different pet illnesses. If a customer has questions while they are shopping, PetMeds has an online veterinarian ready to answer questions and help in any way.

Additionally, Pet owners can order their pet's prescription medications through PetMeds. Simply, select the prescription item and proceed to the checkout, as a licensed pet pharmacy PetMeds can only dispense prescription medications (e.g., Heartgard Plus, Revolution, Sentinel, Rimadyl) with authorization from a pet's veterinarian. Orders with prescription medications may take as long as 5-7 days to receive, but it mostly depends on how long it takes to get authorization from the vet.

Shipping and Returns

A few positive points about their shipping and returns policy include:

• Free shipping rate
• Flat shipping rate
• Shipping beyond the contiguous 48 states
• 100% satisfaction guarantee

Any orders more than $49 receive free standard shipping. Any orders below $49 receive a flat shipping rate of $4.99; this is one of the lower flat rate shipping prices in the pet store business. PetMeds ships to all 50 states, Guam, Puerto Rico, and the U.S. Virgin Islands. While other pet stores can only ship to the 48 states, it was nice to see the option to ship products elsewhere. The return policy also includes a 100% satisfaction guarantee on all of its products. If for any reason a customer is not satisfied, the product can be returned for a full refund for 90 days. PetMeds will even reimburse veterinarian costs if the pet gets heartworms while using their medication.

1-800-PetMeds can ship non-prescription (OTC) items to Canada with a $14.99 flat rate shipping fee. 

PetMeds Cares Program

PetMeds shows their care and commitment to animals through its PetMeds Cares program. PetMeds Cares is a program to help support pet adoptions and shelters. It raises donations and products to send to animal shelters. It also supports pet adoptions by celebrating pet holidays and holding contests to increase the number of pet adoptions.

• Animals Catered To 
• Pricing
• Transparency

Animals Catered To 

Unfortunately, PetMeds only caters to dogs, cats, and horses. Most of its products are for cats and dogs. Pet parents with more than just those animals to care for would not be able to make PetMeds an all-in-one shopping experience for all of their animals.

Pricing

The prices offered on PetMeds were slightly more expensive than other pet stores we have reviewed. Many of the products we looked at were in the $35 and up range. This could be a significant deterrent for those not wanting to spend a lot of money while shopping for their pets.

Transparency

PetMeds also doesn't disclose any more information on how fast customers generally received their items. The site listed between 5-9 days. Another downside to using PetMeds was their lack of details about deals and policies. It was tough to find details on their shipping and return policies.

Moreover, while PetMeds advertises a 100% satisfaction guarantee policy, it was not specified whether shipping was included in this. Some sites offer to reimburse shipping and some charge a return shipping fee. PetMeds was unclear on its policy.

There were also no instructions on how to return products. The company stated the reasons that products might be returned, such as a change of mind or ordering the wrong item, but not if exchanges or store credit was given. This lack of information on the policies leaves a lot of questions unanswered.