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Petco

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4.9

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 6th, 2022

Many of the Petco reviews (read below) show that customers are happy with Petco's product selection, fast delivery time, and easy-to-use website. With over 50 years of experience in the pet industry, Petco is a reliable company that pet owners can depend on for their pets' needs. 

Here's how Petco is doing today:

Petco is guided by its vision to have healthier pets, happier people and a better world. Petco is a leading pet specialty retailer that provides pet products, services, advice, and experiences.

Petco employs more than 26,000 partners and operates more than 1,500 Petco locations across the U.S., Mexico and Puerto Rico, which includes more than 80 Unleashed by Petco locations. Petco boasts that Petco’s prescription services and supplies are from the leading veterinary-operated pet product supplier, Drs. Foster and Smith and the health advice is delivered through PetCoach and petco.com. 

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The Good

  • Repeat Delivery
  • Pals Rewards
  • Shop By Pet
  • Petco Services
  • Exclusively From Petco

Repeat Delivery

Petco’s Repeat Delivery service now includes nearly all your pet supplies including top food and treats. Pet owners can experience how a regular dog or cat food delivery and other pet supply shipments can help take care of your furry family members. Members can enjoy and save up to 20% on select brands on qualifying orders with Repeat Delivery.

Members can choose from thousands of eligible items including dog food, cat litter, flea and tick medication and more. Simply select “Save with repeat delivery” on the product or in the shopping cart, then choose the quantity and frequency. Another benefit of Repeat Delivery? Add-on items ship for free, even if the items have to be shipped separately. Also, members can pause or cancel this feature at any time. 

Pals Rewards

Petco offers the Pals Rewards program which allows customers to get 5% back. There is no purchase necessary to become a Pals Rewards member, only an email address. Members will get 1 point for every 1 dollar spent. When a member reaches 100 points, they will receive a $5 reward to spend on anything in the store or online. To redeem points members can:

  • Load it onto their account for automatic redemption at in-store checkout
  • Print reward voucher and present it at the in-store checkout
  • Add to shopping cart or edit payment when checking out online

For members who chose to save up their points, Petco will issue the $5 Reward Dollars to the account. If a member earns 200 points in one transaction, $10 Reward Dollars will be added. However, customers should be aware that Reward Dollars can’t be used on same-day purchases. 

Shop By Pet

Petco’s extensive selection of pet products is beneficial for pet owners. Petco offers products for the following animals:

  • Dogs
  • Cats
  • Fish
  • Small Pets (gerbils, hamsters, ferrets, rabbits, etc.)
  • Reptiles
  • Birds

For dogs and cats, pet owners can find products such as wet and dry food, toys, collars, leashes, apparel, bowls, crates, carriers furniture protection, treats, as well as health and wellness supplies. For fish, customers can find fish food, aquariums, pumps, heaters, decor and more. For those with small pets, reptiles and birds expect to find, cages and habitats, specialized toys, and other products. 

Petco Services

Petco offers a variety of services. Pet parents can get their pet groomed, attend pet training classes, sign their pet up for sitting and walking services, receive veterinary care and services, as well as attend pet adoption events. 

With the pet grooming services, Petco offers customers to set up a grooming appointment online. Customers can log in to their Petco account, select the grooming location, what kind of grooming service they would like their pet to receive, and select the time and a particular stylist. 

The veterinarian care offered by Petco can be a simple vaccination to a full-service consultation. Customers can visit the Vetco Vaccination Clinic or a Vet Hospital. 

Vetco Vaccination Clinic

  • Evening and weekend hours
  • No appointment necessary
  • No visit fee
  • Vaccinations
  • Parasite Prevention
  • Infectious Disease Screening
  • Microchip Placement
  • $19 microchipping and registration for dogs and cats

Vet Hospital—includes all the services provided by the Vetco Vaccination Clinic plus the following:

  • Routine Blood Work
  • Simple Skin and Ear Problems
  • Diagnostics for Lumps and Bumps
  • Travel Certificates
  • Spay/Neuter and Other Surgeries
  • Mass Removals
  • Dentistry and Oral Surgery
  • Chronic Illness Management
  • Complete Diagnostic Testing

Exclusively From Petco

PupBox

Petco offers a monthly box of various products and training information for new puppy owners. Inside the box can be toys, treats, chews, and other accessories all handpicked based on the puppies age and physical characteristics; every month the contents of the box will change as the puppy grows older, and if the customers are not satisfied with a product Petco will replace it. 

Customers have the option to chose between 4 plans (all plans ship free and are paid monthly):

12 Month Plan:

  • $29/mo

6 Month Plan:

  • $32/month

3 Month Plan:

  • $34/month

1 Month Plan:

  • $39/month

Heads and Tails by Petco

Petco’s iOS app where pet owners can win money for taking a selfie with their pet. 

Customers take a selfie with their furry or scaly friend, upload it to the Heads and Tails app, and share with family and friends. If the photo gets 100 likes in 30 days or less, Petco will give users a $10 Petco gift card. 

Visit Site

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The Bad

  • Shipping Prices and Exclusions
  • Backorders

Shipping Prices and Exclusions

Shipping costs are determined by the packages weight and shipping method selected. There is Everyday Free Shipping on orders over $49. However, several products are excluded from this feature such as cat litter, dog litter, ice melter, wild bird food, live fish and rock, aquatic gravel and accents; crickets, live food, and frozen food; out-of-stock items, Donations, Petco or Unleashed by Petco Gift Cards and eGiftcards. Also, the items, cat litter, dog litter, wild bird food, live and frozen food, and oversized items may incur additional per-item shipping and handling fees.

Shipping to Alaska, Hawaii, Puerto Rico, and the Virgin Islands or P.O. boxes will result in a surcharge.

Backorders

If an order cannot be immediately fulfilled, Petco will ship the items in stock. However, the items that are not available will be canceled from the order. Customers will have to go in and reorder the items once they are back in stock. 

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The Bottom Line

Petco is a great option for a variety of pet parents. The company offers numerous products for all types of animals, as well as pets themselves. Petco provides the convenience of shopping online but has plenty of stores to select from. Customers looking to order their pets supplies online should be aware of the shipping limitations, as it applies to various pet products, as well as the backorder policy. However, the fact that Petco offers so many services and products makes for a successful one-stop shopping experience. 

Petco or Unleashed by Petco store will gladly accept the return of petco.com orders within 60 days of the initial shipment date. Before returning merchandise to a Petco or Unleashed by Petco store, be sure to print the receipt. If customers don't have their receipt, they will be issued a merchandise credit for the listed store price or allowed to exchange the product for something else. Shipping charges are non-refundable, and personalized items and prescription food can't be returned to a store. For returns made after 60 days, customers will be issued a merchandise credit for the paid price or allowed to exchange the product for something else.

 

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Star Rating

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3.6

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193 Reviews

Review Breakdown

5 grade

37%

4 grade

30%

3 grade

9%

2 grade

5%

1 grade

19%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Tiffany Nguyen Atlanta, GA

The store is great, however, I do have some critics about the way they treat the animals. I believe they should put the bettas into bigger tanks, not much, instead of the cups. It would prevent them from dying more often. As for the rodents, put them into bigger spaces, so they won’t feel so cramped. And please to the workers, try your best to take care of them animals, they have feelings and deserve better.

6 years ago

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Chelsea Stewart Salt Lake City, UT

I don't have a pet, and my situation doesn't allow me to, however I love to bring my little ones to pet stores to look and experience animals. We aren't annoying and mostly look, but some pet stores are rude and grumpy to us. Petco has always been kind and encouraging to us to take our time and enjoy looking at animals. Thanks!

9 years ago

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Jennifer Ogden, UT

Overpriced! That's probably the best word I can find to describe Petco. You can easily find all of their products online for much, much cheaper. They do have great customer service but that doesn't make their prices better. Do yourself a favor and look online before heading to Petco.

7 years ago

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Jacobrobot321 Baton Rouge, LA

We got our cocker spaniel here and she was so marvelous! The online website is great and easy to use though the customer service can take a while to respond

6 years ago

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Chloe Adams Morgan, UT

Petco has a decent website; but as far as ads go I don’t pick petco first. It’s bland in comparison to other pet supply stores. Quality is great! But the marketing needs to be looked at.

7 years ago

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Cristiana Orem, UT

Bought a product at Petco.com just to test if would be a better experience and I really liked. They sent the product that I bought and also sent a treat sample for my dog. The delivery was faster than what they planned. I

7 years ago

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Cori Jacobsen Ollerton Alpine, UT

Large store. At times it is hard to find what I needed. Not alot of staff to help out. They seem over burdened with to much holiday shoppers. Overall, store seems a bit pricey as well.

7 years ago

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Ethan Crisp Columbus, IN

For the most part my experience has been positive with the online services, although things can get a little pricey, especially when shipping is added.

7 years ago

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Jeff Martin Layton, UT

Got a lot of stuff here for my dog but found the prices to be a little pricier than other places. Great service and awesome store, but not the cheapest.

8 years ago

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Juan Beaver, PA

I love the selection of dog and car products on petcos website but I do not like the prices. I find better prices on other shopping sites.

6 years ago

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Jon Posey Riverton, UT

We go to Petco for all our pet needs. They usually have everything in stock and if not you can probably find it in store.

6 years ago

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Abby Driggs Provo, UT

Store has a lot of pet products and not as many pets as I had hoped. I also felt like the products were a little overpriced.

7 years ago

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Dylan Findlay South Jordan, UT

Petco is a great place to shop if you need just basic things for your pet. Prices are reasonable

8 years ago

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Anna Lower Saint George, UT

A bit expensive, usually there are a lot of good options you don’t find anywhere else

7 years ago

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cami harward American Fork, UT

great dog food. great price. I come here when I am in town. There isn't one very close to me

7 years ago

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Alyssa Scott Mesa, AZ

Very pricey compared to amazon but has anything you could need to care for your pet.

8 years ago

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amycray Bangor, ME

It is a little pricey but the products are nice

5 years ago