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Petco

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4.9

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 6th, 2022

Many of the Petco reviews (read below) show that customers are happy with Petco's product selection, fast delivery time, and easy-to-use website. With over 50 years of experience in the pet industry, Petco is a reliable company that pet owners can depend on for their pets' needs. 

Here's how Petco is doing today:

Petco is guided by its vision to have healthier pets, happier people and a better world. Petco is a leading pet specialty retailer that provides pet products, services, advice, and experiences.

Petco employs more than 26,000 partners and operates more than 1,500 Petco locations across the U.S., Mexico and Puerto Rico, which includes more than 80 Unleashed by Petco locations. Petco boasts that Petco’s prescription services and supplies are from the leading veterinary-operated pet product supplier, Drs. Foster and Smith and the health advice is delivered through PetCoach and petco.com. 

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The Good

  • Repeat Delivery
  • Pals Rewards
  • Shop By Pet
  • Petco Services
  • Exclusively From Petco

Repeat Delivery

Petco’s Repeat Delivery service now includes nearly all your pet supplies including top food and treats. Pet owners can experience how a regular dog or cat food delivery and other pet supply shipments can help take care of your furry family members. Members can enjoy and save up to 20% on select brands on qualifying orders with Repeat Delivery.

Members can choose from thousands of eligible items including dog food, cat litter, flea and tick medication and more. Simply select “Save with repeat delivery” on the product or in the shopping cart, then choose the quantity and frequency. Another benefit of Repeat Delivery? Add-on items ship for free, even if the items have to be shipped separately. Also, members can pause or cancel this feature at any time. 

Pals Rewards

Petco offers the Pals Rewards program which allows customers to get 5% back. There is no purchase necessary to become a Pals Rewards member, only an email address. Members will get 1 point for every 1 dollar spent. When a member reaches 100 points, they will receive a $5 reward to spend on anything in the store or online. To redeem points members can:

  • Load it onto their account for automatic redemption at in-store checkout
  • Print reward voucher and present it at the in-store checkout
  • Add to shopping cart or edit payment when checking out online

For members who chose to save up their points, Petco will issue the $5 Reward Dollars to the account. If a member earns 200 points in one transaction, $10 Reward Dollars will be added. However, customers should be aware that Reward Dollars can’t be used on same-day purchases. 

Shop By Pet

Petco’s extensive selection of pet products is beneficial for pet owners. Petco offers products for the following animals:

  • Dogs
  • Cats
  • Fish
  • Small Pets (gerbils, hamsters, ferrets, rabbits, etc.)
  • Reptiles
  • Birds

For dogs and cats, pet owners can find products such as wet and dry food, toys, collars, leashes, apparel, bowls, crates, carriers furniture protection, treats, as well as health and wellness supplies. For fish, customers can find fish food, aquariums, pumps, heaters, decor and more. For those with small pets, reptiles and birds expect to find, cages and habitats, specialized toys, and other products. 

Petco Services

Petco offers a variety of services. Pet parents can get their pet groomed, attend pet training classes, sign their pet up for sitting and walking services, receive veterinary care and services, as well as attend pet adoption events. 

With the pet grooming services, Petco offers customers to set up a grooming appointment online. Customers can log in to their Petco account, select the grooming location, what kind of grooming service they would like their pet to receive, and select the time and a particular stylist. 

The veterinarian care offered by Petco can be a simple vaccination to a full-service consultation. Customers can visit the Vetco Vaccination Clinic or a Vet Hospital. 

Vetco Vaccination Clinic

  • Evening and weekend hours
  • No appointment necessary
  • No visit fee
  • Vaccinations
  • Parasite Prevention
  • Infectious Disease Screening
  • Microchip Placement
  • $19 microchipping and registration for dogs and cats

Vet Hospital—includes all the services provided by the Vetco Vaccination Clinic plus the following:

  • Routine Blood Work
  • Simple Skin and Ear Problems
  • Diagnostics for Lumps and Bumps
  • Travel Certificates
  • Spay/Neuter and Other Surgeries
  • Mass Removals
  • Dentistry and Oral Surgery
  • Chronic Illness Management
  • Complete Diagnostic Testing

Exclusively From Petco

PupBox

Petco offers a monthly box of various products and training information for new puppy owners. Inside the box can be toys, treats, chews, and other accessories all handpicked based on the puppies age and physical characteristics; every month the contents of the box will change as the puppy grows older, and if the customers are not satisfied with a product Petco will replace it. 

Customers have the option to chose between 4 plans (all plans ship free and are paid monthly):

12 Month Plan:

  • $29/mo

6 Month Plan:

  • $32/month

3 Month Plan:

  • $34/month

1 Month Plan:

  • $39/month

Heads and Tails by Petco

Petco’s iOS app where pet owners can win money for taking a selfie with their pet. 

Customers take a selfie with their furry or scaly friend, upload it to the Heads and Tails app, and share with family and friends. If the photo gets 100 likes in 30 days or less, Petco will give users a $10 Petco gift card. 

Visit Site

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The Bad

  • Shipping Prices and Exclusions
  • Backorders

Shipping Prices and Exclusions

Shipping costs are determined by the packages weight and shipping method selected. There is Everyday Free Shipping on orders over $49. However, several products are excluded from this feature such as cat litter, dog litter, ice melter, wild bird food, live fish and rock, aquatic gravel and accents; crickets, live food, and frozen food; out-of-stock items, Donations, Petco or Unleashed by Petco Gift Cards and eGiftcards. Also, the items, cat litter, dog litter, wild bird food, live and frozen food, and oversized items may incur additional per-item shipping and handling fees.

Shipping to Alaska, Hawaii, Puerto Rico, and the Virgin Islands or P.O. boxes will result in a surcharge.

Backorders

If an order cannot be immediately fulfilled, Petco will ship the items in stock. However, the items that are not available will be canceled from the order. Customers will have to go in and reorder the items once they are back in stock. 

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The Bottom Line

Petco is a great option for a variety of pet parents. The company offers numerous products for all types of animals, as well as pets themselves. Petco provides the convenience of shopping online but has plenty of stores to select from. Customers looking to order their pets supplies online should be aware of the shipping limitations, as it applies to various pet products, as well as the backorder policy. However, the fact that Petco offers so many services and products makes for a successful one-stop shopping experience. 

Petco or Unleashed by Petco store will gladly accept the return of petco.com orders within 60 days of the initial shipment date. Before returning merchandise to a Petco or Unleashed by Petco store, be sure to print the receipt. If customers don't have their receipt, they will be issued a merchandise credit for the listed store price or allowed to exchange the product for something else. Shipping charges are non-refundable, and personalized items and prescription food can't be returned to a store. For returns made after 60 days, customers will be issued a merchandise credit for the paid price or allowed to exchange the product for something else.

 

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Star Rating

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3.6

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193 Reviews

Review Breakdown

5 grade

37%

4 grade

30%

3 grade

9%

2 grade

5%

1 grade

19%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Rebecca Craft

Petco store # 1766 in jacksonville fl has the best Aquatics people. Kaitlyn is very best. I have 4 kids and an husband that love shrimp. We went in today for mother's day to buy some females guppy. And Kaitlyn was very patient and helpful. I husband was asking all kinds of question because he has shrimp and doesn't want them eaten. Kaitlyn helped us get some wood for our shrimp and my guppy even through my kids were being loud. Lol but Kaitlyn handle it like an pro. She was caring, kind and very sweet to my kids. And had all the answer to my husband question. We were very pleased and happy. She need an raise. Kaitlyn is awesome. Sorry if I missed spelled her name. But really wonderful job. Thank you

8 years ago

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Diana Lawrenceburg, KY

I have shopped at Petco 340 Leonardwood Rd, Frankfort, KY 40601 this past year (2021) and have been very please with the help I received. August 6th and 11th I shopped and was extremely pleased with how they smile even when you are returning an item for another. What a Great Team You Have At That Store Alison, Ryann, Zach and Eric Thank You For Making Want To Find Reasons To Stop In, Spend Money And Leave With A Smile. Diana :)

5 years ago

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Sandy Sherburne, NY

I have been going to Petco in Johnson City, NY for the last 10 years. Each and every time I went in the store, I was greeted by wonderful employees. My lab was treated wonderfully, at the grooming dept. Even got a little report card. I always find what I am looking for in this store. I never once had a complaint about this store and always will continue going there.

11 years ago

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Larson Riverton, UT

PetCo has a great selection of animal products. They have pet food and treats, cages, beds, shots and medicine. They also sell different live animals too. We have purchased many things from PetCo and the customer service was excellent. The workers help you find anything that you need. If you are busy you can order the products you would like online. It saves a lot of time.

6 years ago

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ave Pleasant Grove, UT

My dad bought me a pet lizard one time from here and it was my favorite pet lizard I ever owned. It also was a steal of a deal, super affordable. I even bought a cage and food for really good prices. Ordering online from Petco is easy as well. They offer really great deals throughout the year and we can find items online that aren't in the store, which is great.

7 years ago

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Abigail Land Tallahassee, FL

Great variety of products for all types of pets. Has toys for Hannukah, not just Christmas, unlike most stores. Their dog training is fantastic and has great coupons and deals.

4 years ago

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Kathy Rootstown, OH

I love Petco , the Brimfield, Ohio store inputicular. They always go out of their way to make sure you are getting help. And finding what you need. They go above and beyond for their customers. Thank you. ( Krista. )

7 years ago

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Hunter Kasprzyk Gilbert, AZ

Petco has been my go to online pet store. I used to go into the physical store because it's fairly close and they had everything I need but using the online store is just as effective and much more convenient.

8 years ago

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Pollyanna Baca

Santa Fe Petco Groomers are great, Venus did a great job on our dogs Kratos N Ali, and Blake was awesome for helping me get my dogs out to our car. Thank you guys!!! Appreciate you!!

9 years ago

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Janet Cecil, WI

My fur babies favorite store. We shop at the Manitowoc WI store, the people who work there are the best. I also foster for a rescue and they always welcome my fosters with open arms. Thanks Petco

11 years ago

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Austin Stelmach Boulder, CO

I have two golden doodle puppies who love our trips to Petco. Petco always has what we need, and if they don't, the employees are always happy to point us in the direction of another place. I highly recommend shopping here if you have a dog or a cat!

6 years ago

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Eddie Rios Ogden, UT

I simply love Petco. I have bought a ton from their website as they have a great variety and add the convenience of direct shipping to my home. I feel that I can find most anything I need that is pet related at Petco.com. That makes it easy and well worth the money.

6 years ago

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Rosie Hansen Salt Lake City, UT

Petco has always been the best pet store for us and our fur family! Customer service is great and the extra classes and services they offer to the customers is excellent! Not to mention, they are right down the street from our house so we can walk there with our dogs!

7 years ago

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Ashley Pleasant Grove, UT

My favorite thing about Petco online is the free shipping. You don't need to spend a certain amount and you don't need a promo code! If you have never tried it you should because the first order of your repet delivery is 30% off!

7 years ago

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Allison Driggs Salt Lake City, UT

We own a bearded dragon and frequent petco often to get crickets to feed him and supplies for his care. Everyone is always friendly and available to help with whatever needs I have. I think they are knowledable and available which you can’t always say about big stores. I recommend petco to all pet owners.

7 years ago

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Christy Suguturaga Orem, UT

We started our aquarium hobby with petco and we have found everything we need and replaced parts and added accessories and gotten great advice and saved tons of money. We are so happy with the selection of fish and fun things to make our aquarium spectacular!!

7 years ago

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Faith Camano, WA

Petco is the best place if you’re looking for some new treats or toy for you’re pet wether it be a dog, cat, hamster, rabbit, fish, and many more. I love getting my dog new treats and toys! Petco has a good variety and are very welcoming to people and pets!

7 years ago

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MaKayla Christiansen Provo, UT

I have a pet parakeet and Petco helped me find exactly what I needed for my cute little bird. It was my first time owning one and they had everything I needed to keep my bird happy. I always use petco to get my Budgies needs.

7 years ago

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Anne Marie Milne Layton, UT

I buy a lot of pet stuff and Petco and always find great stuff. I also love how they are always doing adoption Saturdays because it gives people a chance to save animals. They are a part of a great cause and they have great products. Love their employees as well.

8 years ago

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Nashali Vescovacci Fort White, FL

The products that Petco are clean and good quality. Their customer service is the best I have ever seen. Their prices of their products are also very affordable.

4 years ago

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Christyan Bennett Metairie, LA

Petco has everything I need for my dog and bearded dragon; from my dragons favorite snack, worms, to my dogs favorite treats. Petco is definitely the place to shop for your animals needs.

6 years ago

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Don Boren American Fork, UT

They carry a good variety of dog collars and sweaters. I like the custom dog tags you can make with your dogs name and our home address and phone number so if he's lost, we can be contacted.

7 years ago

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Reese Pleasant Grove, UT

Petco stores are very convenient and have a great selection of products and services for my pets. I love that I can find everything in one place and that they have the latest and greatest products for my pet.

7 years ago

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Brody B Orem, UT

Anytime we need to buy anything online for our dog we always use Petco. They have high quality products for very reasonable prices. We haven't ever had to return anything . Completely happy with our experience with them.

7 years ago

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Fernando Delgado Tempe, AZ

Love using Petco website has everything you need for your pet and also even has a pharmacy option to buy medication for your pet another great feature they have is a 24/7 help line in case you need help from experts.

7 years ago

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Ajanaee x San Antonio, TX

Petco is the only place where I order my dog food from, they have an excellent selection and their groomers are always sweet and professional.

5 years ago

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Anita pea Dallas, TX

Petco is an amazing place for pets. Their employees are nice and everything. The thing is they dont have everything we needed.

6 years ago

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Watson Amarillo, TX

Love this store! Great variety of pet items. They have everything we need for our dog. Employees are always kind and willing to help you anytime!

7 years ago

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Ellie Cheyenne, WY

Petco has so many options, toys, bedding, and tools available for every animal and need. The site is organized and makes it so easy to find what’s best for my animals.

6 years ago

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Clay Magee Dallas, TX

Petco is an amazing resource for filling and maintaining my fish tank with fish. The large variety of pet supplies always ensures I will find what I need.

6 years ago

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Nicole Jones Sandy, UT

I enjoy using Petco.com to order pet supplies and food for my fur babies. Their website is easy to navigate and I typically order online and then pickup in store.

6 years ago

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Asia Bui Gulfport, MS

We got our dogs name tag engraved here and they were all so helpful to us! They also had fresh baked dog treats to buy for our dogs that I thought was so neat!

6 years ago

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bailey jo Orem, UT

Very easy to use and navigate. We get pretty much everything for our dog from Petco and the website makes it that much easier to take care of our dog.

7 years ago

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Shayla Hankins Lehi, UT

Petco is the best place for pet supplies period. Nobody beats their prices or their delivery time. Also, they have more products then any website out there. I love petco.

7 years ago

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Nancy L. Sandy, UT

Petco is always one of my go to stores for pet food. I have found them to be well informed and always willing to answer questions that I might have regarding my cat.

7 years ago

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Toni Purdy Bullhead City, AZ

The staff is very friendly and knowledgeable. They have a wide variety of products and the prices are good.

5 years ago

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Eric Gagnard Dallas, TX

All coworkers treat your pets with the utmost respect and care they deserve. Trusting and friendly establishment.

6 years ago

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Rocio Diaz Tallahassee, FL

This is where I buy all of my pet products. Has lower prices than competitors although it has less items and less variety.

6 years ago

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DeeDee G. Dallas, TX

The Petco website was easy to order from. I got two new collars and they came in on time and looked just like the picture online.

6 years ago

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Zac Cannon Long Beach, MS

The Petco online store is great and has great choices in food, toys, and accessories. The site is easy to navigate and purchasing is not a hassle.

6 years ago

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Trixie Lindon, UT

There's so many doggie toys on this site that I have bought for my dogs. They have destroyed many of them, but they are very good quality.

6 years ago

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Nicholas Lake Villa, IL

I really like how affordable the prices for Petco are. The animals that they have are really adorable too. (♡°ω°♡)

7 years ago

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Nicole LeBaron Provo, UT

Petco is great. I love using their website to order toys or food for our dog. Their website is easy to use as well, which is great!

7 years ago

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Ashley Salt Lake City, UT

I have a bearded dragon and always run to Petco for food. They are always quick and inexpensive with great costumer service.

7 years ago

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Grant American Fork, UT

I have purchased fish products for my tropical fishtank online from Petco. It is quick and easy to check out and the shipping was fast!

7 years ago

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Rachel B Eagle Mountain, UT

This is where I get all the supplies for my cats. They actually had really tall cat trees and I got two of them. Great company!

7 years ago

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Luke Swierczynski Troy, MI

Great and clean pet store. Associates are always very helpful and the in store salon is great.

4 years ago

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Natalia Correa MDTribe Tallahassee, FL

I love Petco. They have awesome prices and everything I am looking for to fulfill my pups needs!

6 years ago

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Jenna Bagley American Fork, UT

They have a good selection of toys and treats for my little guy and its easy to order them on the website!

6 years ago

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Amanda Montebello, CA

I typically online shop for my dog at Petco because they offer the best return policy and price on his food.

6 years ago