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Petco

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4.9

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 6th, 2022

Many of the Petco reviews (read below) show that customers are happy with Petco's product selection, fast delivery time, and easy-to-use website. With over 50 years of experience in the pet industry, Petco is a reliable company that pet owners can depend on for their pets' needs. 

Here's how Petco is doing today:

Petco is guided by its vision to have healthier pets, happier people and a better world. Petco is a leading pet specialty retailer that provides pet products, services, advice, and experiences.

Petco employs more than 26,000 partners and operates more than 1,500 Petco locations across the U.S., Mexico and Puerto Rico, which includes more than 80 Unleashed by Petco locations. Petco boasts that Petco’s prescription services and supplies are from the leading veterinary-operated pet product supplier, Drs. Foster and Smith and the health advice is delivered through PetCoach and petco.com. 

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The Good

  • Repeat Delivery
  • Pals Rewards
  • Shop By Pet
  • Petco Services
  • Exclusively From Petco

Repeat Delivery

Petco’s Repeat Delivery service now includes nearly all your pet supplies including top food and treats. Pet owners can experience how a regular dog or cat food delivery and other pet supply shipments can help take care of your furry family members. Members can enjoy and save up to 20% on select brands on qualifying orders with Repeat Delivery.

Members can choose from thousands of eligible items including dog food, cat litter, flea and tick medication and more. Simply select “Save with repeat delivery” on the product or in the shopping cart, then choose the quantity and frequency. Another benefit of Repeat Delivery? Add-on items ship for free, even if the items have to be shipped separately. Also, members can pause or cancel this feature at any time. 

Pals Rewards

Petco offers the Pals Rewards program which allows customers to get 5% back. There is no purchase necessary to become a Pals Rewards member, only an email address. Members will get 1 point for every 1 dollar spent. When a member reaches 100 points, they will receive a $5 reward to spend on anything in the store or online. To redeem points members can:

  • Load it onto their account for automatic redemption at in-store checkout
  • Print reward voucher and present it at the in-store checkout
  • Add to shopping cart or edit payment when checking out online

For members who chose to save up their points, Petco will issue the $5 Reward Dollars to the account. If a member earns 200 points in one transaction, $10 Reward Dollars will be added. However, customers should be aware that Reward Dollars can’t be used on same-day purchases. 

Shop By Pet

Petco’s extensive selection of pet products is beneficial for pet owners. Petco offers products for the following animals:

  • Dogs
  • Cats
  • Fish
  • Small Pets (gerbils, hamsters, ferrets, rabbits, etc.)
  • Reptiles
  • Birds

For dogs and cats, pet owners can find products such as wet and dry food, toys, collars, leashes, apparel, bowls, crates, carriers furniture protection, treats, as well as health and wellness supplies. For fish, customers can find fish food, aquariums, pumps, heaters, decor and more. For those with small pets, reptiles and birds expect to find, cages and habitats, specialized toys, and other products. 

Petco Services

Petco offers a variety of services. Pet parents can get their pet groomed, attend pet training classes, sign their pet up for sitting and walking services, receive veterinary care and services, as well as attend pet adoption events. 

With the pet grooming services, Petco offers customers to set up a grooming appointment online. Customers can log in to their Petco account, select the grooming location, what kind of grooming service they would like their pet to receive, and select the time and a particular stylist. 

The veterinarian care offered by Petco can be a simple vaccination to a full-service consultation. Customers can visit the Vetco Vaccination Clinic or a Vet Hospital. 

Vetco Vaccination Clinic

  • Evening and weekend hours
  • No appointment necessary
  • No visit fee
  • Vaccinations
  • Parasite Prevention
  • Infectious Disease Screening
  • Microchip Placement
  • $19 microchipping and registration for dogs and cats

Vet Hospital—includes all the services provided by the Vetco Vaccination Clinic plus the following:

  • Routine Blood Work
  • Simple Skin and Ear Problems
  • Diagnostics for Lumps and Bumps
  • Travel Certificates
  • Spay/Neuter and Other Surgeries
  • Mass Removals
  • Dentistry and Oral Surgery
  • Chronic Illness Management
  • Complete Diagnostic Testing

Exclusively From Petco

PupBox

Petco offers a monthly box of various products and training information for new puppy owners. Inside the box can be toys, treats, chews, and other accessories all handpicked based on the puppies age and physical characteristics; every month the contents of the box will change as the puppy grows older, and if the customers are not satisfied with a product Petco will replace it. 

Customers have the option to chose between 4 plans (all plans ship free and are paid monthly):

12 Month Plan:

  • $29/mo

6 Month Plan:

  • $32/month

3 Month Plan:

  • $34/month

1 Month Plan:

  • $39/month

Heads and Tails by Petco

Petco’s iOS app where pet owners can win money for taking a selfie with their pet. 

Customers take a selfie with their furry or scaly friend, upload it to the Heads and Tails app, and share with family and friends. If the photo gets 100 likes in 30 days or less, Petco will give users a $10 Petco gift card. 

Visit Site

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The Bad

  • Shipping Prices and Exclusions
  • Backorders

Shipping Prices and Exclusions

Shipping costs are determined by the packages weight and shipping method selected. There is Everyday Free Shipping on orders over $49. However, several products are excluded from this feature such as cat litter, dog litter, ice melter, wild bird food, live fish and rock, aquatic gravel and accents; crickets, live food, and frozen food; out-of-stock items, Donations, Petco or Unleashed by Petco Gift Cards and eGiftcards. Also, the items, cat litter, dog litter, wild bird food, live and frozen food, and oversized items may incur additional per-item shipping and handling fees.

Shipping to Alaska, Hawaii, Puerto Rico, and the Virgin Islands or P.O. boxes will result in a surcharge.

Backorders

If an order cannot be immediately fulfilled, Petco will ship the items in stock. However, the items that are not available will be canceled from the order. Customers will have to go in and reorder the items once they are back in stock. 

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The Bottom Line

Petco is a great option for a variety of pet parents. The company offers numerous products for all types of animals, as well as pets themselves. Petco provides the convenience of shopping online but has plenty of stores to select from. Customers looking to order their pets supplies online should be aware of the shipping limitations, as it applies to various pet products, as well as the backorder policy. However, the fact that Petco offers so many services and products makes for a successful one-stop shopping experience. 

Petco or Unleashed by Petco store will gladly accept the return of petco.com orders within 60 days of the initial shipment date. Before returning merchandise to a Petco or Unleashed by Petco store, be sure to print the receipt. If customers don't have their receipt, they will be issued a merchandise credit for the listed store price or allowed to exchange the product for something else. Shipping charges are non-refundable, and personalized items and prescription food can't be returned to a store. For returns made after 60 days, customers will be issued a merchandise credit for the paid price or allowed to exchange the product for something else.

 

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Star Rating

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3.6

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193 Reviews

Review Breakdown

5 grade

37%

4 grade

30%

3 grade

9%

2 grade

5%

1 grade

19%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Lyndie Crawford London, KY

This was my very first visit to Petco. I drove about 75 miles to reach the store in another city. I was there to purchase two aquariums (a 40 gallon and a 55 gallon) which were on sale for $1.00 per gallon. I walked up to an employee who was cleaning the fish tanks, and I asked if he could find someone to assist me with the aquariums. He was friendly and stopped what he was doing to help me. I paid for the two aquariums, and this employee and another one carried the tanks to my car for me rather than making my friend and myself do it. The price for these tanks was extremely fair, and the employees were courteous and helpful! I would definitely shop there again!!

11 years ago

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Kaylee Gay Columbia, MO

I love the affordable prices Petco has for all of their feline toys, food, and more. If you have a pet Petco has it. I also loved as a kid coming in to look at all of the animals that you could get as a kid, it was my favorite part. I love how easy Petco makes it to purchase online and make orders where all I have to do is pick it up from the local store. I don't even have to walk into the store anymore.

4 years ago

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Lesa Burgess Pleasant Grove, UT

I attended the dog training with my puppy Bane at the classes in Salt Lake City. My dog worked with their trainer who was a great coach. Having a Weimaraner, it's not easy to train this specific breed because of their crazy behavior. However, our dog did great in learning the basic commands & being trained in a positive well. Highly recommend these dog training classes at Petco!

8 years ago

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Michael Lyman Salt Lake City, UT

I live close to a Petco and really like the huge selection of toys and treats they have. I am kind of a nerd, and really loved their Star Wars dog items they have had in the last couple of years. I bought my dog a chewbacca toy that he loves and a Kylo Ren rope toy that has lasted a long time (with a dog who destroys everything). I will definitely continue to shop with them and recommend other people to use them as well.

9 years ago

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Teresa Dodson Seattle, WA

I love the Petco groomers My little dog Lucky has seizures and they take really good care of him. We have had groomers in the past that we took him to and when he came home he would start having seizures. He has not once had a seizure when I would pick him up at Petco.

11 years ago

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Susie Jones Beardstown, IL

I live 60 miles away from Petco, but every time I am in the city I go to Petco to get my pet food & cat litter. The prices are right & the employees are very helpful & friendly. It seems like every time I`m in a store they have lots of items on sale.

11 years ago

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Landon Robison Layton, UT

Always have a good experience going to Petco. Their staff is really helpful, and I can tell they treat all of their animals good. However, their items are pretty expensive, so I always have to check other places before I go there because a lot of times they don't have the lowest prices. Overall, a good shopping experience if you can find their reasonably priced items.

8 years ago

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Thomas Hullinger Pleasant Grove, UT

They have a good selection of items for pets. They are also full of information to pet owners and how to do certain things. They are easy to use and ordering and shipping is easy as well.

8 years ago

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Quen Wilson Provo, UT

Petco offers a wide range of product for whatever animal you have at a low affordable price. They're always the first place I go to fill all my pet needs or spend a day looking at the animals.

9 years ago

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Susan Hochstrasser Olympia, WA

I got tired of going to other stores where the cat food brand I wanted was frequently out of stock. I happened to see that petco delivers pet food, and it’s always in stock. Great price and loved that they gave me free shipping and 30% off my first online order. It comes every month and I never have to worry about it!

6 years ago

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April aphe8493 Castle Rock, CO

I think petco has some really nice things. I love the amount of different things that they carry and the quality of them. The only thing is they always have these really cute dog collars I want to buy but only make them for super small dogs and I don't know why.

6 years ago

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Zabsanti Silverhill, AL

I've used Petco online services several times and it has not let down. Their website is easy to navigate and the website often helps you find coupons or find the best price and value for products. It runs smoothly and did not had any issues logging into my account.

6 years ago

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Grace Orem, UT

I’ve been to petco a couple times and overall they have everything I needed there. And there service is super good. When I have a question or need help finding something they are always willing to help out without being snotty about it

6 years ago

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Ken Francis Provo, UT

I appreciate the layout of their website. Fun to view the different products. They have a good variety of fish. They don't let you buy as many as you want though. It is frustrating when you are trying to buy mass amounts of goldfish.

7 years ago

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Eliza Anne Jones Provo, UT

The Petco website is easy to shop on. The website lets customers shop in their price range so that they can find exactly what they are looking for in their personal budget. I easily found training classes and the perfect chew toys for my dogs.

7 years ago

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Ponch Thompson South Jordan, UT

We have bought food and supplies for our pooch. We get deals and codes delivered to our email. Online prices are code and shipping is typically free if you spend $50-$75. They also have classes that can assist in being more prepared.

7 years ago

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JAKE American Fork, UT

I used Petco online all of the time to order food and other things for our fish. Its so nice not always having to go to the store to get it. The layout of their website makes it very easy to find what I need. I have always received it in a timely manner. I would recommend Petco online.

7 years ago

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Cayla robinson Sandy, UT

I have a Brittany spaniel and am really concerned about what is in her food. Petco is the only place I trust because their ingredients are really and will make my dog healthy. I also love the toys and so does penny! Wouldn’t shop anywhere else!

7 years ago

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Sam Ekberg Gilbert, AZ

Petco is a great way for animal owners to provide for their pet needs. They have everything from food, to hygiene, to bedding for these animals. They are also very friendly and kind to their customers. Their online service helps you get an idea of what you are to expect in the store and it helps a lot!

7 years ago

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Angela Pyrah Willard, MO

When I was a little kid we got our first dog from a rescue agency that worked with petco, so I have always gone where to get pet supplies. The online tools are a great help is getting what we need when we need it. Always an easy experience.

7 years ago

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Wendy Liu Bethesda, MD

Good location, certainly plenty of various choices in pet needs. The staff are very helpful & eager to offer their help. This location also holds reoccurring pet adoption events which is great for the community.

6 years ago

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Andrea C Moran-Melendez Jacksonville, FL

I absolutely love Petco for all of my needs when it comes to my animals. I wish that all pet stores were as great as petco is when it comes to great customer service and finding products that I need

6 years ago

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Nathan D. Warrendale, PA

I like Petco as they offer a wide variety of pet care items and food - you can get products for almost any pet such as fish, cats, dogs, gerbils, snakes, birds and so much more.

6 years ago

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Zac Marx Brighton, CO

Petco's website has great user interface and design. I can easily find all of my pet needs. I often choose to order online instead of the store, so I dont get as turned around.

7 years ago

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Paige Baldwin Wellsville, UT

I used Petco one time to purchase something for my dog when I couldn’t find it elsewhere. It arrived in a timely manner and the quality was good. I just don’t usually use this website.

7 years ago

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Tracy Hill Draper, UT

We have two large dogs at home so buying dog food for both of them is quite a hassle. We use petco to order their dog food and we love it. We’ve never had an issue with it and it delivers quickly.

7 years ago

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kerry perez Orem, UT

Pecto stores are always clean and welcoming, we took our dog there with us every time we had to purchase her food and she loved the store and staff that always paid attention to her

7 years ago

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janalee sanders Valley Center, CA

I haven't ordered from Petco a lot but the times that I did order everything has gone great. my orders came complete and they were shipped rather quickly. I needed to return an item and I was able to do it without a hassle.

7 years ago

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McKenzie Christiansen Provo, UT

Petco has everything I needed for my pet parakeet. When I first got a bird, I didn’t know what I needed or how to properly care for it, but their website had everything I needed from food to toys.

7 years ago

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JR Suguturaga Orem, UT

Petco has the products I need for my pets and I have usually had good experiences with the online platform. It's straightforward and easy to navigate.

6 years ago

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Alain Orem, UT

Petco has just what I need for my new pet Zeus, he is a Bearded Dragon Lizard and couldn’t be happier with his new tank and new worms that I got him for Christmas.

7 years ago

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Jacob American Fork, UT

Petco has a great website for purchasing dog food. The user interface is fantastic and coupons and deals are always popping up to save you money.

6 years ago

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Shannon B Salt Lake City, UT

Every time I go to Petco it is always very clean, they have a large selection of products to choose from and their staff is nice and helpful.

6 years ago

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Rischelle Mikkelson American Fork, UT

We were able to find everything we needed for our guinea pig online at Petco. Their loyalty programs offers great discounts and specials.

7 years ago

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Alyssa Boren American Fork, UT

I could always find what I needed. The customer service was awesome. I always got my online orders quickly and they were kept in good condition.

7 years ago

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Katie Marz Orem, UT

I had to return something online and it was super easy to do. They were understanding and willing to make sure I left happy.

7 years ago

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Nana Asiata Herriman, UT

The service that they provide for me and my pet is amazing. The shop is in good shape too!

7 years ago

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Haley Nemmers Boulder, CO

My dog goes through a lot of toys, and petco always has cute toys. Their grooming service is also very convenient.

6 years ago

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kaylee Salt Lake City, UT

Pretty good. I like that they have so many options. You can find most things you need for dogs here.

6 years ago

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Seth Boudoin , MS

Excellent prices for really reliable service and top quality items that I would need for my dog and fish.

6 years ago

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Kayle Wilds Eagle Mountain, UT

Great service and products are top-notch for the amount of money we pay for them. I will buy from here again.

6 years ago

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Audrey Mitchell Managua, MN

Petco has deals on animal food for a good price. Also their selection of toys is great for any animal.

6 years ago

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Bryndie Managua, MN

Petco has a huge amount of products available. Pretty decently priced and the quality is about average.

6 years ago

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Adam Moesel Provo, UT

Could always rely on PetCo to have the exact dog food my Pekingese needed. Nice and friendly workers!

7 years ago

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Dawson Wolfgramm Pleasant Grove, UT

It is a great way to find animal products to either feed or keep them alive. It has always been reliable for me.

7 years ago

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Amy Boren American Fork, UT

we ordered our dogs food and it was very simple and easy. A great way to get what you need for you pets!

7 years ago

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Cynthia Carman American Fork, UT

We used PetCo in my old hometown and it had a wide variety of everything I needed for my exotic fish.

7 years ago

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S Suguturaga Orem, UT

I can find most products I need for my dog at a competitive price and I can go in to a store as well.

7 years ago

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Ann Bailey Lehi, UT

I have purchased dog supplies from petco.com. Items have arrived quickly and were reasonably priced.

7 years ago

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Madalyn Johnson Provo, UT

Delivery of my order was quick, ordering was easy, and all the products were easy to find on the website!

7 years ago