Pet Valu

• Large Selection of Products
• Return Policy and Exchanging Products
• Provides Information for a Variety of Pets

Large Selection of Products

Pet Valu offers over 7,000 different products in their stores for a wide variety of animals including dogs, cats, reptiles, wild birds, companion birds, fish, and small animals. Their selection of dog and cat food alone includes canned, dry, dehydrated, or wet pet food and can be filtered by name brand, natural/holistic, gluten-free, and grain-free food options for pets in all different stages of life. Customers can also find a large selection of pet care essentials and accessories including health and wellness products, toys, treats, habitats, collars and leashes, and cleaning/maintenance supplies.

Return Policy and Exchanging Products

Exchanging or returning items can be done reasonably easily at Pet Valu. Items can be returned/exchanged up to 30 days after the item has been purchased. Customers who have lost their receipt, do not need panic. Pet Valu will allow you to exchange the item or provide you with a refund in the form of a gift card to their store. This same policy applies to items that are returned with the packaging opened. There are a few exceptions to this policy:

• Clearance Items
• Litter Pans
• Muzzles
• Sanitary Products (Pet Diapers)
• Cat Trees
• Crates
• Special Orders

Shoppers should also note that all sales of small animals, fish and birds are final. Pet Valu believes in forever homes; the company urges customers to research a potential pet’s health and care before purchasing.

Provides Information for a Variety of Pets

The Pet Valu website has numerous blog posts about a wide variety of pet-related topics. Pet owners can find information blog posts about the following topics:

• Nutrition & Care
• Training & Behavior
• Living & Outfitting
• Ask The Expert
• Puppy Center
• Kitten Center

This is a helpful resource to pet owners as they can find new information about all different types of topics for their pets. While most of the posts focus on dogs and cats, small animal, reptile, bird, etc. pet owners can find several blogs about taking care of those types of pets. The Ask The Expert section is a thoughtful feature because it allows pet parents can submit a specific question via email and receive an answer from an expert. Although, the site recommends that if customers have a question of a medical nature, to consult their local veterinarian or emergency clinic. 

• No Way to Purchase Online
• No Online Customer Service Support
• Information Online May Vary Depending on the Store

No Way to Purchase Online

The most disappointing feature of Pet Valu's website is their lack of an online store. Having over 500 Pet Valu store locations in North America is extensive, but an online presence would provide even more value to the shopping experience. While customers can view products available at various Pet Valu locations, they fail to provide the convenience of purchasing products online.

No Online Customer Service Support

In connection with a lack of an online store, Pet Valu provides no means of online customer support. Customers can send emails through the Pet Valu website specific to a store location or product. They also offer a phone number which may be used during business hours to answer questions. Because prices are subject to change, customers should contact a specific store with any questions about Pet Valu inventory.

Information Online May Vary Depending on the Store

Customers may use Pet Valu's website as a resource to view a large selection of products; however, prices displayed on the site are subject to change between stores. Prices viewed on the website should be used as a reference point only. To find the actual cost of a product, customers will have to contact their local Pet Valu store.