1800PetSupplies

• Product Variety
• Price Match Guarantee

Product Variety

Pet owners will have a wide range of supplies to pick from for their pets. 1800PetSupplies has products for cats, dogs, reptiles, birds, fish, small animals, and wild birds. Shoppers can even find items for the holidays or buy medications and supplements.  For example, dog owners, can find special dog food, dog treats, dog clothes or high-quality flea and tick medication. There is even a clearance category for pet owners looking to save some money. 

Price Match Guarantee

1800PetSupplies strives to give excellent customer service. If customers purchase a product and find that a competitor sells it for a lower price, 1800PetSupplies will match the price. The price match guarantee is valid before purchase and up to 14 days after the date of sale. The products must be identical. 

• Shipping Options and Fees
• Price Match Exclusions and Limitations

Shipping Options and Fees

1800PetSupplies has a few different payment options available for consumers to use. They allow payments through PayPal, and Amazon payments. The company can ship to all 50 states, Canada, and many international countries. While it is a positive aspect of the company to be able to ship to many different places, it may come at a price for some shoppers. Any shipments to Alaska and Hawaii have an additional $29.95 shipping fee added to the original shipping price. Shipments to Canada and international countries also cost quite a bit more than the average shipping. 

One of the biggest disappointments is their lack of a free shipping rate. It seems to be a standard of online pet stores to offer free shipping on orders roughly $49 or more. All orders are priced for shipments based on the weight of the order. This could prove to be very costly and much more so than those sites that offer a fixed shipping rate. 

Price Match Exclusions and Limitations

The price match is a nice feature, but there are some exclusions and limitations that customers should be aware of:

• Item must be the identical brand name, size, weight, color, model number and must be in stock.
• No rain checks will be issued for out of stock items
• 1800PetSupplies reserves the right to limit quantities to one per customer, per item, per day.
• The calculation of the total price will include the shipping charges and the cost of the product.
• The company reserves the right to restrict price matching due to online typographical errors.
• Items ineligible for price match include, but are not limited to, supplements, wormers, pharmacy, e-certificates and auto ship items.
• 1800PetSupplies cannot price match items which are doorbusters, closeouts, BOGO, clearance, limited quantity items, refurbished items, liquidation, out of stock items, free product offers, special orders and gift with purchase.
• Prices from paid membership clubs or paid loyalty programs which require a club or loyalty card will not be honored.