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Edge

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7.3

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 12th, 2022

The majority of the  Edge Pest Control and Mosquito Services reviews (below) reveal that customers are pleased with the company's quick and timely services, professionalism, and customizable service plans. As far as pest control companies go, Edge Pest Control and Mosquito Services is a dependable company and customers generally seem happy with the service.  

A bit about the company's services and experience in the industry:

Edge is a pest control company devoted to providing leading services for both residential and commercial customers since 2008. While Edge provides scheduled services every three months, it also offers unlimited free reservices as the need arises between each regularly scheduled appointment. These services are extensive and include spider, mosquito, vole, rat, bed bug, mouse, flea, ant, cockroach, and wasp control.

Edge insists on using high quality products, which allows home and business owners to be on location even during the service. Edge has several locations across the country, including Illinois, Missouri, Kansas, Colorado, Utah, Idaho, Oregon, Washington, and most recently Texas. For customers located near one of these areas, Edge promises same-day care and provides services within 24 hours of a request.

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The Good

  • Edge Guarantees
  • Same-Day Service
  • Great Customer Service
  • Service Breakdown

Edge Guarantees

Edge Pest Control and Mosquito Services has established a guarantee for customers that includes a complete inspection of your home, a foundation barrier, and a landscape barrier all applied with professional, proven products utilizing iCap technology. Edge products are comparatively safer for adults, children, and even pets.

When clients pay for a service from Edge, they are guaranteed service every three months for pest, flea, and bed bug control and five weeks for mosquito and rodent control. However, in between each servicing session, clients can call and request extra services. These extra services are not only free but unlimited, meaning customers can call as many times as they need in order to resolve their pest issue, even between their scheduled sessions. This is part of Edge's guarantee for year-round protection.

Same-Day Service

Edge Pest Control and Mosquito Services realizes that when homeowners and businesses request pest control, it is often because the need is urgent. According to its website, 90 percent of the company’s customers receive their requested treatment within 24 hours, which makes Edge's services competitively fast.

Great Customer Service

Edge Pest Control and Mosquito Services provides varied ways for its clients and potential clients to contact the company and have their questions answered. On the company’s website, a live chat option enables people to talk immediately with Edge's representatives. Similarly, Edge clearly displays a phone number on the top of the home page that customers can call if they prefer. Finally, for concerns and questions that may not be as urgent, Edge provides an email form that clients can use to inquire about their concerns, sign up for a new service, or request a reservice.  

Service Breakdown

One of Edge's strengths is the openness and organization on the website when it comes to each of the company’s services. Part of this openness includes a service breakdown. Under every service, Edge provides several points of information for its clients. First, the site provides the servicing season and schedule with a brief explanation. Second, there is an actual breakdown of the service, describing the steps in each servicing process as well as the why behind each step. This information includes details about meeting with a servicing specialist, completing inspection, using an insect growth regulator (IGR), returning for a power spray, and treating landscape barriers, among other tasks.

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The Bad

  • Limited Locations
  • Undisclosed Pricing

Limited Locations

Although Edge Pest Control and Mosquito Services boasts local, same-day service, the promise depends completely on your location. Unfortunately, Edge does not cover all of the United States. Potential clients who want to take advantage of Edge’s guarantees and products can only do so if they live in one of the company’s service areas. Edge’s services are limited to areas near the following locations:

  • Denver, Colorado
    • Arapahoe County
    • Adams County
    • Boulder County
    • Broomfield County
    • Douglas County
    • Denver County
    • Elbert County
    • Freemont County
    • Jefferson County
    • Weld County
  • Colorado Springs, Colorado
    • Douglas County
    • Elbert County
    • El Paso County
    • Pueblo County
  • Kansas City, Kansas
    • Barton County
    • Douglas County
    • Franklin County
    • Jefferson County
    • Johnson County
    • Leavenworth County
    • Miami County
    • Wyandotte County
  • Kansas City, Missouri
    • Cass County
    • Clay County
    • Clinton County
    • Jackson County
    • Johnson County
    • Lafayette County
    • Platte County
    • Ray County
  • Portland, Oregon
    • Clackamas County
    • Marion County
    • Multnomah County
    • Polk County
    • Washington County
    • Yamhill County
  • Salt Lake City, Utah
    • Box Elder County
    • Davis County
    • Morgan County
    • Salt Lake County
    • Tooele County
    • Weber County
  • Orem, Utah
    • Utah County
    • Wasatch County
  • St. George, Utah
    • Beaver County
    • Iron County
    • Kane County
    • Millard County
    • Sevier County
    • Washington County
  • Seattle, Washington
    • King County
    • Pierce County
    • Snohomish County
    • Tacoma City
  • Chicago, Illinois
    • Cook County
    • Dekalb County
    • DuPage County
    • Ford County
    • Grundy County
    • Iroquois County
    • Kankakee County
    • Kendall County
    • LaSalle County
    • Lee County
    • Livingston County
    • Will County
  • Nampa, Idaho
    • Canyon County
    • Gem County
    • Owyhee County
  • Dallas, Texas
    • Collin County
    • Dallas County
    • Denton County

Undisclosed Pricing

While certain aspects of Edge’s website are clear and transparent, the company does not disclose pricing information on its website. However, this is common throughout the pest control industry. Interested consumers are encouraged to reach out to the company for more information.

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The Bottom Line

All Edge service specialists are QualityPro Accredited and the company employs Certified Entomologists. Whether you're trying to get rid of everyday pests such as carpenter ants, spiders, bed bugs, and fleas or dealing with mosquitoes, wasps, and rodents, Edge provides quality pest control (that is safe for humans and pets).

Overall, our team recommends Edge as a great option for homeowners and businesses looking for professional pest control services. Although Edge does not operate across the United States, those who live in one of its service areas can benefit from the company's free reservicings, guarantees, quality pest control and same-day service.

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Star Rating

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4.5

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371 Reviews

Review Breakdown

5 grade

78%

4 grade

9%

3 grade

6%

2 grade

2%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jordan McVay Cedar City, UT

I only just had my first service them and I loved my technician, Chase. Super informative and a nice guy. However. Their sales people knocked on my door even though I have a no soliciting sign very visible on the door itself. I also just received a phone call advertising there mosquito service. I've lived in the area for years and never had a problem so when she asked when they could out me down for I declined and said I didn't need it. She then went into a very matter of fact speach about how with COVID-19 still going around that we should get their service to prevent mosquitos and the spread of the disease. I declined again, said thank you, and hung up. I am now looking for a different service because anyone who's sales script instructs them to capitalize on a pandemic and scare people into signing up for their service is rotten in my opinion. I work in the clinical provide field and am very informed. There is no proof and it highly improbable that you will get COVID-19 through mosquito bites.

6 years ago

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Kristina N Stillwater, MN

The service was fine. It did seem to decrease the number of spiders in our basement (the reason we signed up for the service). However we ended up having to move with circumstances changing. The company does very little for early cancellation. The cost is 50% of the price of remaining services (in our case 2 services.) Therefore we are paying for an additional service for nothing. Abysmal customer service- I cannot recommend.

5 years ago

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Diana Hessler Lenexa, KS

Make sure you understand they have a cancellation fee! Tried to make my case that we had been customers for over 3 years. Husband wants to do it himself. Wanted them to waive the fee or part of it. No go! They lost a return customer!

8 years ago

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Reply from Edge

We apologize for the confusion, Diana. We strive to make things as clear as possible. That's why we train our sales reps to reiterate multiple times the length our customers are signing up for. Certain discounts are available for longer lengths of agreements, like the one you have. We also send you everything you signed and make sure you watched our welcome video. We want to be as transparent as possible. Again, we apologize for any frustrations. If there is anything more we can do in servicing your home, please let us know. We thank you for your time and wish you the best!

Aug. 23rd, 2018

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Amy Boren American Fork, UT

One of their sales men came to our door (with a do not solicit sign in plain view). I let him give me his prices but you had to sign up for a year commitment so we passed.

7 years ago

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Randy Scoville Pleasant Grove, UT

I wanted to just have one treatment at my house, but they were pushy to get me to buy a whole package. They didn't allow single treatments, so I didn't buy at all.

7 years ago

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Debbie Aston Alpine, UT

I didn't like the service that we received, I felt like I never noticed a difference even after they came and sprayed. They were expensive. I wouldn't recommend them.

7 years ago

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Derek Scoville Pleasant Grove, UT

Salesman was kind of pushy and bagged on every other pest control company. Should have explained more about what made them better rather than bashing other companies.

8 years ago

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Reply from Edge

Derek, we apologize for your experience. We strive to make every interaction with us a positive one. We will be sure to reach out to the sales manager in your area to ensure he is aware of the interaction you had with one of our sales reps. We train our sales reps with professionalism and respect. Again, we apologize and if there is ever anything we can do in servicing your home, please let us know. Thanks!

Aug. 30th, 2018

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Stuart Hamilton Woods Cross, UT

The technician did not spray the shutters on the front of the house. Other technicians have done so.

6 years ago