Name: Aptive Environmental
Rating: 4.5

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Jon P.

Professional and courteous. Lucas represented Aptive very well. Ultimately, with pest control, time will tell how successful the service and product is at controlling pests. But I am pleased with both the sales rep and service tech thus far.

7 years ago

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John Gender Winchester, CA

Service was scheduled to be performed between 1 and 3 P.M. We had called last week reporting that we had a problem with spiders inside the house. From that conversation, I undersstood that when the technician came out we could talk to him about doing something about the spiders. I missed another apointment waiting for him to show up. Our NEST cameras show that he arrived at 7:30 P.M. Someone was home. However, he did not attempt to make contact with us. It is possible that the person I spoke with on the phone failed to pass our request on to the tech? I am not happy.

7 years ago

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Donna M Maas Everett, WA

Aptive was to come out Saturday the 2nd and no one showed up. I called and talked to customer service and the person was very sorry and gave me a credit and set up new date and time. Jose was totally awesome, very polite and he did a great job

7 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for the feedback, Donna. Ivan is such an awesome employee and we feel privileged to have him as part of our team!

Apr. 17th, 2019

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Arthur Dennis Riverview, FL

Aptive is a very caring company, working with you to make sure you are satified.to meet your schedule by changing appointment times,you can also call them at anytime with any issues you have and they will fix it. all the technicians are courteous and friendly.

4 years ago

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Pat McMullin South Jordan, UT

We have had a great experience with Aptive Environmental. They always let you know when they are coming and will spray the inside of your house if you want. They are also willing to come back if you have problems after a treatment which is a big plus!

4 years ago

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Bryan Peterson Herriman, UT

A sales rep came to my door a few years ago and gave a discount for signing up and thing went well. Until it was at the end of the contract. The CC I used expired before the last payment went out, and instead of calling and asking for the new number, they sent me to collections. When I called aptive to talk to them about it, the rep confirmed that no calls were made regarding the payment. I found out about it because I got a collections notice. The service was alright, although i found it a little expensive, and after them sending me to collections, I won't ever use them or recommend them again

4 years ago

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Saylor D Herriman, UT

Aptive is always there when we have an issue and is always extremely helpful to us. Every time we've had a pest we've called and they arrived quickly and took care of the problem. The employees are always pleasant to work with and I trust them to do their jobs well.

4 years ago Edited January 13, 2022

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lana turner Avon, IN

I like the Aptive Environmental company as they are affordable, reliable and keep the pests away. We are transfering our service any time we move, very pleased with the price for continues customers and services that we recieve.

5 years ago

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Steve Jones Riverton, UT

Very happy with the service Aptive provides. Their sales reps are well educated and professional, and their service technicians are always courteous and thorough. Aptive always calls prior to coming and is great about providing a non-intrusive service.

6 years ago

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GrandpaRod Lehi, UT

I use aptive. They are reasonable cost wise, come 4 times a year and I have a lot less bugs. I get a report when they are coming and when they left. I would only suggest that they ask for feedback more often. They want referrals, but I would like to give them a tweek once in a while and say attaboy or how about this?

6 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to share your experience with us. We are currently working on some avenues for our customers to have more of a chance to tell us about the quality of their service! We will be sure to reach out and advise you of your new options soon. :)

Mar. 13th, 2020

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Juliann Mecham Managua, MN

Aptive Environmental is such an incredible company. Such a great value for the price they offer, my sales woman was so nice, honest and I would recommend to everyone no matter the location or size or the amount of bugs in the area.

6 years ago

Reply from Aptive Environmental

We're happy to serve you, Juliann!

Jan. 31st, 2020

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Tony Gibson American Fork, UT

I've been using Aptive for about a year and have been impressed. They are very thorough and I've watched them sweep the eves to get rid of spider webs and even spray our rose bushes so we don't get bugs on them. They are great.

7 years ago

Reply from Aptive Environmental

Please let us know if there is anything else we can do for you, Tony!

Oct. 22nd, 2019

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Amy American Fork, UT

They have done a great job keeping aphids off my roses. I have noticed since using them that I don't have the spiders and bugs I used to get in my house. They are great to even brush off the spider webs from the eaves of my home. I feel like they are very thorough. My only complaint would be that they had originally told us they could help with voles or gophers and later said they can't.

7 years ago

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Holly American Fork, UT

i like what is advertised for service, I don’t like that I have to request the extra things that are advertised. That it’s not just included every time. An example would be spraying inside, you just request it, or spraying the outer perimeters. My major draw to them was that they would spray inside and out. Customer service has been fantastic. I have had to ask them to return a few times as the spiders continues to appear a few weeks after a spray.

7 years ago

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Nicole Johnson St Louis, MO

Miguel was the tech who came out today to provide an indoor treatment. He was professional and courteous. Listened to all my concerns and addressed them.

4 years ago

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Ceci A Lawrenceville, GA

If I could give them 0 stars I would! They don’t care about getting your service they only care about getting money out of you. You are better off doing a DIY extermination, you get ghetto techs, techs that don’t do anything but walk around with a little stick saying they take con webs but don’t do it. They charge you even if you don’t get service & if you reschedule they charge you again. Sells men told me it was 12 months contract when it was really 24 months. I expressed myself to costumer service of how dissatisfied I was with the company & wanted to cancel because it was horrible and he didn’t care he said I had to pay $199 to end contract. He didn’t once apologize or try to correct the problem. I’m stuck with another year with them because they don’t help me. I hate APTIVE. Never again will I use your service after the contract ends. And I will make sure to say this to everyone I know.

4 years ago

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Nancy Fitzpatrick Bethel Park, PA

Our technician, Richard W, called ahead, was cordial, prompt and efficient while servicing the exterior of our home in the pouring rain. He provided outstanding service!

4 years ago

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Robert Hill Lake Jackson, TX

Service technician "Randy" was very friendly, courteous, and professional. He explained what process he was going to use and checked in with me after he was finished.

4 years ago

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Smooth Simi Valley, CA

Another great job by Aptive! Kerry was exceptional and went above and beyond with the service. Did inside and outside and put up traps for moths and nats outside. Great job!

4 years ago

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Christy

Jon has been our regular tech for a long time now. He does a great job with the service he gives us. We are lucky he takes such good care of our home.

4 years ago

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Evelyn Beauvil Pompano Beach, FL

K Lawrence recently performed a pest control treatment for me today that’s was outstanding . He is courteous and very professional, that was amazing .

4 years ago

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Rita D Berwyn, IL

Jeff came out to my home today because we have noticed mice droppings in the house. He was very thorough and explained everything he did to help mitigate the issue.

4 years ago

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Danny P Carson, CA

They only care about money . Was charged for a service they said they did but the day they said they did it it rained all day . Next service day nobody showed up either . Would have been charged again for a non service but I complained only to be told they canceled that day and will be out next month . No email to me saying they canceled as I waited all day to ask about the service they did not do in the rain but was charged for . No word about a refund for the scam service they are running just told me if I cancel the service I will be charged another $199 for nothing done Please do not waste you money on this company that cares nothing about you only cares how much money they can get for doing nothing

4 years ago

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Elaine C Allison Park, PA

One week ago our house was treated in a different way than usual resulting in insecticide powder showering me when I opened the door to walk outside, piles of insecticide powder on our window sills, and insecticide powder pushed up into and around our window sashes. We have several older windows and the powder actually made its way through gaps and INTO our house, laying on window sills and a countertop. I called the 800 number for Aptive and the gal told me to bathe and wash the clothes that got the insecticide on them. She also said she would leave a message for my local Aptive manager to call me, since she wasn't fully aware of the chemical used or why it was used on our doors and windows. Not around the doors and windows, but actually in the doors and windows. The next morning I went around the house with wet paper towels to clean up the piles on the window sills and tried to get as much of the powder out of the sashes. The following day, I gently washed as much of the powder out of the sashes as I could. I waited a few days and then called our local office, only to get customer service, again. This time she told me to go to my doctor or hospital, if needed. She also sent me an email with an attachment showing the chemicals used for our treatment. I tried clicking the link for the powder that was used and got "Oops! That page can't be found!". Over a week later, I am still waiting for the local manager to call. I feel concerned for those who are also getting this powder all over the place and are unaware of it. I am sincerely disappointed that the manager has not called, even after both customer service gals let him know of the seriousness of the situation. I believe the young man doing the treatment was trying to go above and beyond, he simply needs better training. I am not unhappy with customer service or the young man doing the treatment, just the manager. Unfortunately, the manager represents the business, so we will be leaving Aptive.

4 years ago

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Elena Bartholomew Independence, MO

Beau G has been the technician that has provided my service a couple of times. He is so friendly and always answers my questions. Top notch employee!!

4 years ago

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Karen Cono Wyckoff, NJ

Tom is a professional, thorough service provider. He does everything right, is knowledgeable & informative. Thank you so much for exceeding my expectations !

4 years ago

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Mary Ann G Brunswick, OH

The tech, Crystal, came to our home and explained what she was going to do and what she was using for treatment. She was very knowledgeable and very friendly

4 years ago

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Anne Wilmus Pittsburgh, PA

Don G went above and beyond when he alerted us to a large hole in the siding of our home that we didn’t even know was there. He even suggested an easy way to fix it.

4 years ago

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Hannah Duttenhoeffer Bridgeville, PA

Jamie M was my technician and she is fantastic! She went above and beyond to let me know vulnerable spots where mice could get in and even left glue strips. Would recommend!

4 years ago

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michael appleby San Antonio, TX

Thorough service and experienced technicians make Aptive my go to extermination company. Today's technician, June, was a delightful woman with an enthusiastic attitude.

4 years ago

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Christopher Castillo Las Vegas, NV

Polite eager to perform service very cordial.He would be welcomed in my home anytime He listened to my current needs of service and fulfillment was done thank you

4 years ago

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Marcia Kritikos Hendersonville, TN

Technician called before he came. He was prompt and asked if we had any specific problem areas. He was very professional and thorough. Thank you Jesse.

4 years ago

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FTL1172 Severna Park, MD

Very friendly technician, Kaylee. She explained all the work she was gonna perform and took the time to listen to my concerns. Great work. Highly recommended!!

4 years ago

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Diane Dallas, TX

Aptive is always very nice and gets right to work where I want them to spray. Thanks to my quarterly services with Aptive, I don’t have an insect problem!

4 years ago

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Donut Ossining, NY

The technician arrived on time, explained the process, was very knowledgeable and patient for all questions. He completed all the explained tasks Jared was terrific

4 years ago

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Shawna Roberts Dunellen, NJ

THIS COMPANY IS HORRIBLE. DO NOT DO BUSINESS WITH THEM. If you are looking for any kind of pest control RUN from this company. I contacted them because a rat problem that we had after we purchased our new house. They came and said that the first visit was free. When the guy came to my house he did not have the equipment needed to handle the rat issue. He told us that he would have to come back. That same tech did not come though, a different one did, and then tried to charge me because he came out, and for the equipment. I explained that that was not what was explained to me, and even though he did come the first time he did not do anything except put 3 sticky traps out in the open in the backyard, which I had to move because our dog's paw got stuck to it. I explained that he did not finish his job the first time, so why I am paying for the 2nd visit? The tech was very nice but the manager was horrible and never even contacted me back when I reached out, as well as the tech himself. They didn't leave anything to help with our rat problem and we went to Walmart and tried to do it ourselves. They then tried to come on some random date and contacted me saying they were coming. He was informed that I didn't want ay service from them and that we were not even in the country. He came on out property anyway and then charged us for it. Due to horrible service and my complaints they cancelled my service, but still tried to charge me for their employee's trespassing on private property. I been in contact with them 5 times, and NO ONE as contacted me back. To top it off my credit has been affected, because while trying to handle this the charge was sent to collections. I will be contacting the better business bureau. THIS COMPANY IS THE WORST!!!!!!

4 years ago

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Mikel Kent Bethel Park, PA

Aptive is a good choice for any homeowner. We like the service and are happy with the results. Technicians listen to areas of concern and address issues.

4 years ago

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Karen Indianapolis, IN

The worker was very informative. He explained everything he did and did a thorough job of spraying inside my home. He also explained everything he did on the outside of the house and showed me the products he used.

4 years ago

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Kyndra Antioch, CA

Grant was the guy who came out to our home, he was great and very attentive. Grant explained everything thoroughly. He was all around good to do business with!

4 years ago

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sharen D sorrick Antioch, CA

we forgot our appointment, and I called and they rescheduled right away. Same tec came out the next day and redid the back yard. Our tec was Grant R, very polite.

4 years ago

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yennifer jorge Miami, FL

Honestly this company sucks at planning and schedule based on personal time allowance.. however AUSTIN is the best guy they got!! Super friendly & knowledgeable

4 years ago

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Carolyn Meyer Medina, OH

Employees are always very knowledgeable, courteous & capable! No matter what the weather they are on time & happy to treat any problems you might have.

4 years ago

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Stefanie Boyle Avondale, PA

I received service today from Byron B at Aptive and he was very attentive and professional. He took the time to listen to my concerns and addressed them.

4 years ago

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Susanhb CA

Great service by professional and knowledgeable technicians. They have done an outstanding job with controlling pests and spiders. I would highly recommend.

4 years ago

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Toby Smith Olathe, KS

Mike Always does a great job, very thorough and if need anything extra done, it's not a problem. I would highly recommend humans the Aptive company for all your pest needs.

4 years ago

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kathy1013 Houston, TX

I believe Aptive Environmental does a good job. Always friendly and courteous. Follows instructions and their product works. My only complaint is they are a little pricey. But I would still recommend them.

4 years ago

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Susan Leath Lebanon, TN

I love active they're reasonably priced they always go above and beyond they do whatever I ask they are super communicative with what they have done. I highly recommend.

4 years ago

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B M Indianapolis, IN

Keenen did an awesome job.... sent a text about an hour before arriving so I knew to expect him. He was thorough, kind and gave some info about what he was doing. Great job!

4 years ago

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Christian Balivo Fort Lauderdale, FL

Always fast and on point . You can call them out of the appointment and they make it happen the next day . Use product that doesn’t affect my pet or kid

4 years ago

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Joe Thurston Carmel, IN

Technician Leslie was very helpful in analyzing our probable mouse problem. Bait boxes were positioned with instructions to call Aptive if they are disturbed.

4 years ago