Name: Aptive Environmental
Rating: 4.5

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Cecelia Anderson Batavia, IL

The Rep comes to the door and asks if we had any problems since the last service. Open for discussion. Then he does the work without interference to us. Clean and quick! Problem is, I don't remember the serviceman's name.

7 years ago

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Pam Fort Worth, TX

Both the salesperson, Landon, and the technician, Danny, were very polite and knowledgeable.We have not had a service sweep down the eves and entryway before, and we very much appreciated that.

7 years ago

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George Jedlicka Miller Place, NY

AJ did a quality job. This was my first experience with Aptive. He went around the house and property as promised. And, he had a great personality, a good representation for your organization. Thank you

7 years ago

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Olga Duda Nanuet, NY

We just start (one week ago)to use the Aptive Environmental service. It is too early to rate the service, but people whom I met worked very well and gave us all information which we needed.

7 years ago

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Suzy Mercer Island, WA

Jason did a terrific job. Very professional. The service itself was great and we would request him for future service. But I was not happy about the fact the first technician was late, had to reschedule. He seemed very lackadaisical. Taylor was good and rescheduled for me and got someone out the next day which I appreciated. Also, I was told it would be 99$ for the initial treatment and now in my bill it says it is $110. Tax? That was never mentioned to me! If I am going to be working with Aptive I want you to be upfront right from the beginning.

7 years ago

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Marilyn Suisun, CA

When you give a customer a time frame of 8-12 or 1-5 it is important that you arrive in that time frame or you need to hire more workers to help with the customers that need to be home. It is not good for a worker to be overloaded nor a customer who have to sit and wait and be late for their appointment.

7 years ago

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Caroline Killeen, TX

This is my first experience with Aptive. Environmental. I found the technicians to be. knowledgeable, informative, and professional. Their rates are affordable. The technician did a good job.

7 years ago

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Jim Lusk Austin, TX

The technician , Tom T was real friendly , and very professional, we are real satisfied with everything that has been done , could not ask for any better service and the people that have been to our home have been great.

7 years ago

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Crawford Everett, WA

Today, once again a new technician. And once again the backyard gate was left open. Which resulted in my dogs getting out. Me running around the neighborhood trying to contain them. It doesn't happen alot but now after more than 3 or 4 times I'm getting frustrated. Yes the gate is hard to close and when we can afford it it will be replaced. Yes it takes a little extra effort but...... So, what do I have to do to always have the backyard gate closed? If it happens one more time I guess we will quit the service.

7 years ago

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Vahid Jahed Kenmore, WA

The last service we received was not up to the standards promised. There were a lot of spider webs left untouched all around the house. I will not comment on the second part of the service which was application of insect repellent because it doesn't leave a trace.

7 years ago

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Annie Monaca, PA

Stefan did a great job! I asked him questions and he gave me clear answers. I requested that he spray in particular areas of my home and he complied without any problem. He was polite and respectful.

7 years ago

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Toby cloutier Katy, TX

I was at the doctor's but I see from my cameras that he came during the two hour window which was great so once I got home I was able to let my dogs out..what I did tike is that he left my front gate open all the way this cant be done in the future please...and i had asked cs if i needed to water the products and let dry before my dogs go out and I never received a response that is not on technician I've called and msg through the app and none ever replies

7 years ago

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CF Cincinnati, OH

Technician came was here no more than 5 minutes and left. I called him and asked where he went. He said he didn’t know he was suppose to do a redo by his notes. He did come back saw him spraying around the house. Then I went out as I saw him leaving again and asked if he did the flea and tick application. He said he did , it was granular. I didn’t see him doing it and dont see any signs of it. Wasn’t here long.

7 years ago

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Roberta Currier Tujunga, CA

Leo M is the technician who performed our service. He was very professional and friendly. He told me how long the service would last and when I could safely allow my pet to go outside. I'm very pleased with the service!

7 years ago

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Buldog Haslet, TX

Alex explained what he was going to do and what the benefits were. He was very polite and attentive to detail. All my questions were answered and I felt very comfortable with service we received.

7 years ago

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Hillary C. Woodbridge, VA

I was late arriving home for my scheduled service and Eric C was very accommodating and waiters around for me to arrive so he could perform a thorough job without having to leave areas untreated.

7 years ago

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Rob Holste Monroe, OH

The sales representative and the service technician where friendly, knowledgeable and informative. They were neatly dressed and had a professional appearance and attitude.

7 years ago

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Mike Z Amherst, OH

Aptive has been very good at eliminating the insects around my home which I was not able to do on my own. They have come out and have done re-applications at no extra cost in a timely manner.

7 years ago

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Daniel Dorfman Canal Fulton, OH

So far so good; able to beat the competitors price and far more customer friendly. Rescheduled when the rain was too heavy and came back same day for service. Very friendly and accommodating.

7 years ago

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Gary Gulbin Moorpark, CA

Great job done by everyone. Michael was very thorough during the initial treatment/service and Isaac also did a great job and follow visit to take care of the wasp nest. Everyone has been very professional.

7 years ago

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S. McAdams Lee's Summit, MO

They seemed to be quick and efficient. I appreciate how knowledgeable everyone seemed to be. My only complaint is that they left both my gates open to my backyard when they were done. Which if I hadn't noticed, my two small dogs could have gotten out.

7 years ago

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Angela Austin, TX

My first treatment was beyond satisfactory. However the second treatment looks incomplete. There was no evidence of any treatment, no granules to be seen like the first time. There is a dried bees nest on my back deck that wasn't removed. There is a dried mud wasp nest on the front of my house that wasn't removed. I keep seeing wasps in the back deck area.

7 years ago

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Mark Riesinger Hartland, WI

Israel explained what he was going to do and when finished he said what he found and what treatment had been done. I appreciated his professionalism and his personal approach made the experience very nice.

7 years ago

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Ralph F. San Antonio, TX

My technician Andrew C went above and beyond any other person that has service my home. He definitely knows what he is doing and does not cut corners. He explained and answered all my questions. Great Experience!!

7 years ago

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LH Somerville, NJ

Robert W did a very impressive job in explaining the issues and treating our property for insects today. I was very impressed with his professionalism and competent job performance.

7 years ago

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Lillian Garcia Renton, WA

Cori, perform a good service at my house, he listened my concerts about the pests and check possible places where the rats can be found. And put more rats traps around my property. He was very attentive and cordial.

7 years ago

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Mr. Stace Las Vegas, NV

Experience with Aptive has been great thus far. The 1st service was completed as promised. The 2nd service was scheduled and the tech came on the day scheduled. He sprayed thoroughly and patiently. He did a great job!

7 years ago

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Tom Schuepbach Anaheim, CA

David A did a very professional job. He answered all of our questions. David was very personable looks like he enjoys his job. Also our sells representative Evan N was a great help and the means word is good as gold.

7 years ago

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MB Wayzata, MN

Responsive technicians, well trained and nice! They are always willing to come back if needed. Most recently received excellent service from Ahmed D who took care if our spider issues.

7 years ago

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Charlie Fox Fountain Hills, AZ

Jeff was a very personable young man. My husband showed him areas of concern and spent several minutes outside observing the way Jeff performed his job. Hubby was very impressed.

7 years ago

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Richard Murray Kansas City, MO

Of all the technicians that you have, Patricia is definitely the best. She does a thorough job and listens and takes care of any concerns even though it was so hot today. She is such a pleasant person.

7 years ago

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Fabian A Fowler Pleasant Hill, CA

From the sale rep Zack who made the final sale to the technician that performed the work. They were professional and did as they promised plus they were on time and looked professional and easy to interact with.

7 years ago

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Nita Palone Arvada, CO

Supposedly you are treating for wasps around the entry way. However, my husband was stung by a wasp today for the first time in 10 years at this house. There is a HUGE wasp nest in the lilac bush by the front door. We have noticed them flying around, but just thought they liked the lilacs or something. Please send someone to take care of this right away!

7 years ago

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Jan J. Whittier, CA

Gabriel C was professional, pleasant, and proficient. He did an excellent job and was available if I had any questions. I continue to be happy that my brother, Bill S recommended your service to me.

7 years ago

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Veronica Casas Salas Northridge, CA

Technician Torshawn was very informative and a very hard working individual. I am very pleased with his work and would like to request Torshawn to be our regular technician. Thank You!

7 years ago

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Annie Bellamy Sachse, TX

I’m pleased with the service I receive each time you sent someone out. Jarvis is very friendly and professional and he Always explain what he did to take care of the problem.

7 years ago

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Nicky Antioch, CA

Not sure what my technician’s name was but he did a great job today. Other tech’s have left spider webs all around my front door and this guy really did exceptionally well! He was courteous, informative, and fast considering how many webs he removed. I was about ready to cancel my services with Aptive due to the spider infestation and wasp hives that were left after my last service. Good job. I want him as our regular tech from now on. 👍🏾

7 years ago

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Kf Mission Viejo, CA

Great service, however I wish my service person would have come to my door BEFORE spraying. I have a dog that is outside that I need to bring into the house before service. He did not do that.

7 years ago

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Michael Peoria, AZ

The technicians are great but I don’t think they have the knowledge or equipment to properly handle scorpions. I can get sprayed one day and see scorpions running around the day after. The only thing I find that works is the spraying will kill the bugs the scorpions eat so they disappear for about a week. If I had to have a respray every time I found a scorpion someone would be out here once a week.

7 years ago

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Ingridgray Richmond, TX

Very professional and polite .He showed how the product worked and I actually saw how it was working.I appreciated the fact that being a referral customer I was compensated for that as well as the person who referred me

7 years ago

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Samantha Delray Beach, FL

The service we had today was great! Steven knew what he was doing and provided great customer service. Only thing I would say is if the technician knows that the customer has multiple dogs that when leaving he should close the gates for the backyard to how they were before he was there.

7 years ago

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Margaret Fedora Tinley Park, IL

The service tech did a good job and is very pleased with the service. He told me about the ant nest in the front yard hose cart and did spray to get rid of the ants. Very pleased with the service this morning.

7 years ago

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dennis kleiber Waldwick, NJ

My technician Ferney V L was very informative on each step he did. I am hoping he is the one coming back for my follow-ups since he knows the problem areas. It was a pleasure dealing with Mr. L.

7 years ago

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Me Christiana, TN

Everything about the service was great! He came exactly when promised, very nice and respectful. Held a great conversation and was very informative with every question that I had.

7 years ago

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HYUN S LEE Centreville, VA

Eduard V was very knowledgeable of what he was doing making it very convenient for me. I didn't have to do anything and he made sure to do a great job on his own. Overall I would rate my experience 5/5.

7 years ago

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Tiffany Diaz Addison, IL

I love how easy it is to report a problem. I just sent a few pictures of the ants and within 30 seconds had scheduled service. You guys came out right away and I appreciate it

7 years ago

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Inna M. Lake Zurich, IL

It was easy to make a service appointment. I appreciate that the technician gave me a call 20 minutes before his arrival and he was very kind to spray all the areas inside the house that I asked him to. Thank you!

7 years ago

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Cathy

Aptive keeps track of my scheduled services and let me know of date of service. Technician was on time and completed service quickly. I am very happy with the results of Aptive Environmental services.

7 years ago

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Jim B Portland, OR

Very efficient and professional. I told him our ant problem seems to have resolved thanks to Aptive. He was very friendly and reminded me that I could call at any time for a retreatment if needed.

7 years ago

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Jimi Tustin, CA

John H was extremely professional and thorough. My only concern is that service was scheduled out 8 days after i called with a concern of spiders both inside and out. As a customer I would like to see a maximum of 3 to 4 days.

7 years ago