Name: LegalShield
Rating: 3.9

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Jim Annandale, MN

I have been using LegalShield for nearly seven years now. At first, I just figured that I'd get our wills and other paper work done up. My wife and I have used it for a variety of purposes that we never would have thought of when we subscribed from employment law questions, to tax questions, for protecting my identity as a result of personal information being compromised, for my wife's business a couple of times and to help when our teenage daughter was implicated in a traffic situation that we had proof that she had nothing to do with. It has saved us quite a bit of time, headache and money. I have been very pleased with how the provider attorneys have been "Johnny on the spot" when we need them and customer service has always been helpful when we call them. Wish I could get this level of service every where else that I have to deal with.

11 years ago

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Dominique

I have had LegalShield since 2004 and it has saved me over thousands of dollars with the contract and document review, legal consultation (which is better than the opinion of my friends or family members) and traffic court representation. Even the times I had to retain an attorney I received a 25% discount off my attorney...the attorney I used in one particular incident was a top-rated attorney I had use prior to owning a LegalShield membership and I paid FULL price. I am TOTALLY satisfied with LegalShield and will NEVER be without my membership!

11 years ago

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Karen Zalewski Cheboygan, MI

My son ran into some major real estate problems when purchasing a home. He needed an attorney and to get get needed legal documents, that he found out were going to cost big $$$$$$ LS gave him the needed info for a documents web site that he could do himself and avoid expensive attorney fees etc. He was saved a lot of money, without an attorney or expensive documents. My daughter had trouble with a phone and the company she purchased it from.......They were not going to replace it until after she returned it and waited for them to receive it, etc. leaving her who knows how long without a phone. After LS intervened, she received a new phone by the end of the week...

11 years ago

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Lisa Portsmouth, NH

They have bailed me out related to an unfair traffic ticket from a nasty cop. The attorney was dressed to the hilt and got me in in the morning without waiting and I GOT totally off. They also got a down payment back for me on a HOUSE because I discovered the builder did not get city inspections on his work. Just knowing they have my back is great!

11 years ago

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Fredericka Martin Redding, CA

We have a small business. We needed a contract reviewed that generally costs us between $500-$1500 in the past using a local attorney, depending on how complex the contract. The Legal Shield attorney looked over the contract and found quite a few sections that needed to be re-written to protect us...he saved us potentially thousands of dollars in losses and a lot of money on legal fees...We will be using Legal Shield regularly!

11 years ago

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Chuck T Chicago, IL

I signed up when we were dabbling in rental properties. That didn't last too long, so Legalshield was only used for personal matters. Thankfully not a lot of those, but often I had a question on how something would affect my elderly parents, or something else I was associated with, but not a directly personal matter. They wouldn't answer those questions. Also, you can't 'easily' ask a general legal question. The phone screener requires a bunch of information about the person/company you are asking about - "general question" isn't allowed. They also require that you go through all your account and contact information with every new request. Doesn't matter that you just confirmed everything yesterday - have to do it all again if its a new request. A small thing I suppose, but an annoyance. In the end, I didn't get much value from it and cancelled.

4 years ago

Reply from LegalShield

Chuck, thank you for taking the time to share your experience with us. We appreciate your feedback. We're disappointed to hear that you feel our services did not meet your needs. Our providers are committed to assisting our members with their legal matters. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits. Understanding the full benefits of your LegalShield Membership is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
We want to thank you for your additional feedback on our intake process. We ask members to verify the contact information for each particular consultation request due to a potential partner/spouse utilizing the other's account rather than signing into their own and situations where users may want to use a different contact method. However, we have noted your suggestion and will address it with the appropriate teams as we are always looking for ways to create a better member experience.

Mar. 15th, 2022

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Mary Pichette Surrey, BC

I had a bad experience with a lawyer. I called my field rep who walked me through the complaint process and I got to talk to a different lawyer. The first refused to even look at my contract, the second reviewed it and was very helpful in giving me some important information on what to watch for going forward. My field rep was a good listener and put no pressure on me to "stay" as a member. As a result of my second experience, I am glad to have this membership. I guess not all lawyers are suited for this empowering service. It is good to now I have back up!

6 years ago

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Eddie Rios Ogden, UT

LegalShield offered me the best legal information while I was trying to assess a business opportunity. If it wasn't for LegalShield I would have been exposed to liability I could have avoided. They are seriously a great tool and asset with great resources, assistance, and forms. They are worth every penny.

6 years ago

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Laurie Christiansen Sherwood Park, AB

An ongoing property issue I was having with my ex was solved within a 1/2 hour conversation with my Legal Shield attorney and a letter from him. It had been dragging on for years because I couldn't afford a lawyer. I'm SO happy.

6 years ago

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JLE Durham, NC

I'm a longtime member of Legal Shield (over 10 years) but I am reluctant to recommend it because of my experiences. I am dissatisfied with their service of providing attoney advice as a monthly membership. The plan works by allowing you to call a phone number for a local provider firm and then speaking to an attorney by phone about your legal matter and having them perform legal services for you. Don't get me wrong, the plan is a good value for the money and you get a lot. However, it has serious limitations that you need to be aware of if you choose to get it. Here are some problems I have come across. First, you get too much bad legal advice. I had one case where I spoke to attorneys to file two cases against a landlord and a moving services company. Advice was adequate to cover the case filing but they neglected to warn me to file against all of the parties involved. The outcome was that I couldn't collect on the judgement because the moving company didn't have property in its name. Had I questioned the owner and learned of his banks and other business names I could have collected. Case fail. I had another time when a tenant in an apartment complex retaliated against me for complaining to the complex about her noisy children who were loitering in the street outside my apartment. The mother falsely claimed that I was stalking her and the complex decided to get rid of me by filing for eviction on the false claim that I was a stalker. All through that case I followed advice from the provider firm to the letter yet when I was sued and filed to use my legal defense hours benefit the firm rejected my case as unlikely to win. I appealed to the state attorney general for help and the company reversed policy. The supervising attorney was sent to help me and attended the eviction hearing however he seemed to not spend any time on the stalking charge. The mother lied on the stand and the attorney didn't question and discredit her. I lost the case and ended up appealing and settling however it damaged my credit because it showed that the apartment complex filed to evict me. My most recent case was a fraud case. Their service failed to help with this one also. I called several times on this one and did talk to one attorney who was helpful but at it developed their managing attorney almost wrecked it. First, he said that they couldn't review the case because there was a 10 page document review limit. Next they said that they didn't have any attorney specialists that handled this area of law. Third, a supervising attorney told me, without even reviewing the case documents, that the case had no merit. I was able to find attorney specialists on my own but I expected for Merrit Webb to be able to do this for me. I also had a disability insurance case where they referred me to a local attorney. However, this attorney didn't bother to read my doctor's notes and did't strengthen the case by asking me to do a pain and fatigue journal and to have friends and family write letters about how impaired I was because of the condition. The case dragged out four years with a positive conclusion but it was hampered by the lack of initiative of the Legal Shield referral attorney. I've spoken with Legal Shield's corporate office and they have no interest in correcting these problems. Their stance is use the service if you want and if you don't like it then quit.

6 years ago

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Randy Bias Saint Georges, DE

I have the basic plan with identity theft, The basic plan is worth every penny I have used it a few times from getting my Clothes washer repaired in warranty, to asking legal advise, to getting a will written and revised after many years of having the service

7 years ago

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Karen Williams

I have been a LegalShield member for 1 year now. So, far I have made calls about various situations that I had needed Legal advice on and I have been very pleased. This service has helped a lot people that I know, also. I have peace of mind knowing I have this service.

7 years ago

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Keverick Simmons Goldsboro, NC

I hhave been a LegalShield member for over a decade. I have used the services more than 10 times from child custody to disputes with car manufacturers. I am absolutely pleased with the results each time. I am a proud single parent of a young lady. LegalShield allowed me to bring my baby to a solid family life.

8 years ago

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Patricia Douglas Wilson, NC

I look at this industry in the same aspect of insurance. Everything is not covered at 100% so I review my contract to see what is covered. If it falls outside to the scope of life events then I still save money because it falls into the discount off of what the attorney fee may normally be. So either way I Save! That's what it is about right?

8 years ago

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Willie East Orange, NJ

LegalShield has been a tremendous blessing to our family with the 24/7 Emergency Services during a being stopped late at night while out of town. Also with preparing my wife and I WILLS and document reviews. The Provider Law Firms are very helpful. To know that we have access to an Attorney with the use of a Mobile App means a lot to our family.

8 years ago

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santo messina Watertown, NY

I would be lost if it wasn't for leagel sheild they treat you good n they will take time to listen I have paid full price for a lawyer n its costly with leagel sheild their cheaper lawyer but real great ones I've turned to them several times on different stuff n they come true n keep your best interest in mind wich is hard to find in a lawyer!!

10 years ago

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Carol Kent Sacramento, CA

My family has had Legal Shield way back when it was first known as Pre-Paid Legal! We have used their services countless time and in all cases we have been more than satisfied with the results! Most recently I contacted an attorney about a contract my husband and I signed when we were both ill... I already knew the answer - but I needed confirmation. I didn't like the answer I got (I wasn't happy with it) but I knew that it was the correct answer. This organization has saved my family many times! I am very glad to have it.

11 years ago

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Rita McClain Mount Holly, NC

I love Legal Shield and will ALWAYS have my legal services. The Lawyers are A-Rated and know their stuff. They have been there for us for everything from my husband's drivers license to a dispute with a retailer to our wills. We will NEVER let our services go!!

11 years ago

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April Wright Aliso Viejo, CA

I have been a happy member for 6 months. I have found many situations regarding employment, taxes and HOA to name a few where having the ability to consult an attorney was extremely helpful. My father uses his small biz membership for his corporation and it has saved him thousands in attorney fees over the years. Everyone has trivial legal matters and questions come up all the time they just may not realize it because they don't think they can call an attorney. With LegalShield our family feels protected and at ease knowing we have a team of dedicated attorneys on our side.

11 years ago

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Chris Maclean IL

have the service and has already paid for itself. I got my Last will and testament done free and have received a $50 check from someone telling me to "go ahead, call a lawyer it will cost you more than $50 to take me to court". one phone call to legal shield and 3 days later a check for $50! yeah i'm sold!

11 years ago

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Cheryl Pimentel Las Vegas, NV

Legal Shield has always helped us with questions over the years and have been very helpful. This year we are using them in a court case and we are very pleased. We had accumulated hours to help pay lawyer fees and court costs. Great service. Thank you. I would recommend it to every one.

11 years ago

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Ellen Stewart Fort Lauderdale, FL

I thank God for Legal Shield. They have helped me in many ways. I would have lost money on certain matters had it not been for legal shield. The law firm was always available to help with any issue I had. Their advice was always on point and their information helped with matters I was able to handle myself with their advice. Thanks

11 years ago

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Glen A. Conroe, TX

LegalShield offers a truly remarkable service. My regret is I was not aware of this service years ago. Would of saved me thousands of dollars, hours of time, and needless aggravation. Simple choice - $250 hour (without) or $20 per month (with) for legal advice.

11 years ago

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Joan Pipe Creek, TX

Spent 4 hours with the attorney on the phone reviewing two warranty contracts. Knowing the "got ya" clauses in the 10+ page documents made my decision an easy one. While I may not get the answer I want, I do know my rights and the laws concerning any issue with a simple phone call.

11 years ago

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Kevin Stanley Newport News, VA

I've been a member since 2001 and I've been pretty satisfied with our services. Unlike your auto, health and life insurance you have issues that's just not covered but for the premium and have access to top rated law firms give us a peace of mind! Love it!

11 years ago

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Lynn Zebulon, NC

I saved about $3,000 last year with a rental property. The advice gave me was priceless! In fact, I meant to call them today about a question. It is so much better than getting family advice - and it is so affordable. Thank you LegalShield!

11 years ago

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Alan Thompson

5 years over $60,000 saved and counting. i would pay this before buying food it is so helpful. 23+ speeding tickets dropped, helped with divorce, contract review, consultation, free will, child support/custody, business matters, patents, adoption, and more!

11 years ago

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Janet Launza Mesquite, TX

I have had this membership for over 11 years and have used it over 20 times. The last time I used it was to have they attorney look over a contract. I'm glad I did, this saved me hundreds of dollars. I will never cancel this membership. It gives me peace of mind.

11 years ago

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Mark Udy Alpine, UT

LegalShield has served me and my family well over the years getting questions answered, some just to know where I stand. we got our WILLs done both my wife, and alI this for less than 2 hours of advise. and that cover a whole years worth of service. With both legal and Identity theft protection/restoration

11 years ago

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Allen D Manassas, VA

I have been a member for since Jan 2015 My Law firm has helped me with a traffic ticket to for my teen, did a contract review and created my Will, and handled a dispute with a contractor. Worry less, live more! Stay protected my Friends!

11 years ago

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Dan Sowder Louisville, KY

Great Service, I have used them on several occasions. The level of service, affordability, all calls are returned promptly, etc. I would highly recommend them. Both the legal services protection plan and the Identity Theft Premium. Fantastic company.

11 years ago

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Rio Hahn San Diego, CA

Legal Shield has saved me in excess of $70,000 in the last few years. I've used the service some 65 times and just in the last few months they got me back $1600 on an insurance policy that was mis-represented to me. Having access to my rights is empowering and knowing my identity will be restored for no extra cost is awesome.

11 years ago

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Paulette Parks Meeks FL

My Florida law firm was contacted about a property I own in Indiana. They hired a law firm in Indiana that wrote a letter on my behalf to the people in my house about the 3 years back taxes and insurance that was breached according to the contract. The letter stated for them to leave by May 1st and they left April 28th! Thank you Legal Shield!

11 years ago

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Ron N Barb Freshour Salem, OR

As a member for over 12 years we will never be without the coverage offered. We have used the attorneys several times, not because we are bad, but because the need for legal advice happens throughout everyday life.The secure feeling of being protected against identity theft is well worth the monthly fee.

11 years ago

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Shelli Glatt Peoria, AZ

My nephew has lived with me for more than 2 years now with no financial help from his parents. I used him as a dependent on my tax return and step-monster had a fit and told me I had no rights to do so! I called the law firm and the attorney was awesome.

11 years ago

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Jacqueline Bourbonnais, IL

Whenever I call my provider law firm, I get a response the same day. Never do I have to wait 3 or 4 days to get a call back. LegalShield is a great service to have. My family has had the membership over 11 years. The law firm has reviewed contracts and documents. I will never sign anything without my attorney reviewing it first.

11 years ago

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DeWitt Brown Lancaster, PA

Been a member for more than 5 years. Received assistance with traffic violation, documents reviewed which saved me money, letters written to major companies with positive results, and even issues resolved for just being a card carrying member! will never be caught without the membership!

11 years ago

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Karen S Snyder Raleigh, NC

The membership offers more than expected and what most families need. The 25% discount can be substantial if there is information or action required outside of the membership. Being covered nationwide for traffic violations and for emergency situations is comforting. The whole family is covered for one price and the price doesn't change because you use it.

11 years ago

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Alai Carpenter Rancho Palos Verdes, CA

This company has saved me literally thousands of dollars - from helping me write up a contract to reviewing paperwork and sending letters. They have always been friendly, courteous and helpful. I feel great just knowing I can call on them when I need help or I'm being mistreated. Power to the people!

11 years ago

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George Little Menifee, CA

My law firm wrote a letter in my behalf to a large car company's corporate office. They acknowledged the problem and are open to further looking into the problem and resolve. Love the car but want them to resolve a problem that not my fault. I would of never received the response without Legal Shield and the law firm that they employ.

11 years ago

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Evangelist Sheila Horn Philadelphia, PA

I have been a member for 13 years and have used the service countless times. Most recently, I had an issue with a company that I was doing work for. I contacted my law firm and explained the issue. Based on the advice of the attorney I was able to negotiate a 20% increase in my fee + a on time bonus. Thanks LEGALSHIELD!

11 years ago

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Jonathan Soto West Covina, CA

I have been a happy member since 2010. I have had help with various issues from a landlord issue, being overcharged from my cell phone provider, collections issue, and so much more. I high recommend it. Nothing better than being able to find out what your rights are if you ever feel like you are being taken advantage of.

11 years ago

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Beje San Jose, CA

They answer questions you never would have paid an attorney to answer (much as you would liked to), but give you the legal answer at no extra cost. Your smartest friends can't give you all the answers, but with 26 areas of the law represented your answer will come from one who is in the know!!!

11 years ago

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Sharon Chandler, AZ

The Legal Shield Attorney got back 1487.39 that I over payed to a company.I tried to get it on my own for a year. When I got the membership, my lawyer wrote one letter and in 11 days I had the check. Then, we got the wills done..That's about $ 3,000 total. I am so happy that I have access to my Legal Shield Attorneys, for under $ 20.00 a month.

11 years ago Edited September 14, 2021

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Randy San Angelo, TX

I have had LegalShield for 7 years now and have to say that it has been the best experience for legal services that I have ever had. The product works just like they say it dose. It dose not always cover ever thing at no cost and for any one to think that it dose that person either heard what they wanted to or the person explaining the product did not explain it properly. As for me could not be more impressed with the service!

11 years ago

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Lillie Arnold Austin, TX

I have had the membership for 11 years and I use it often because it helps with everyday life situations and gives me access to quality legal advice and numerous other services. All of my adult children and grandchildren and other relatives have the dual membership.

11 years ago

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Dave Norby Waunakee, WI

I have used this service 16 times in the last four years. Nothing big, just service and information that is timely. Saved over $500 on getting a lease reviewed and changed. They got a vehicle citation dismissed for me last year and saved me $175! No additional fees. I would "not leave home without it".

11 years ago

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Phil Dambach Idaho Falls, ID

I used to be a member back when it was called Pre-Paid Legal, there was some serious medical issues that forced us to drop out and when things really got bad I forgot all about it and then I wished I still had back then, but I have it now and within a week they alerted me on a contract that I was going to sign for the refi on the house to the tune of 80K and I missed completely and the mortgage company fixed the problem right up. I am now an associate for Legal Shield, and plan to keep it for a long time.

11 years ago

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Diana S Huntington Beach, CA

I had been trying to collect from a employer for almost a year. The attorneys sent out 2 letters. , and walked my through the legal process until I finally had the Sheriff put a lien on the bank account. Making my 2,500$ richer!

11 years ago

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Ed Chicago, IL

Outstanding service. Very goods attorneys.Have had since 1999. Outstanding identity theft product. Have had will done, representation in traffic court, numerous questions answered, documents reviewed and corrected/explained. Have saved thousands of dollars

11 years ago