Zoosk has over 40 million members worldwide, with more than 3 million messages sent per day. Unlike other dating apps and sites, Zoosk users can utilize their algorithm to find matches, or browse by preference. Users are evenly split between males and females, providing you a great chance of finding your true love. There is a free version of Zoosk available, and members can use this service easily on their mobile device by downloading Zoosk from the mobile app store. It is also available via Amazon and Facebook Apps.

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Attention: Zoosk reviews reveal subpar customer service and other concerns.

Positive Zoosk reviews (below) state that the online dating site is easy to use, reasonably secure, and a great way to meet locals in the area. However, the majority of user reviews reveal that customers aren't happy with the number of out-of-date profiles, fake accounts, and scammers on Zoosk. Other reported issues include subpar customer service and difficulty canceling a premium membership or deleting Zoosk accounts.

Keep reading to learn more about Zoosk pros and cons or read feedback from real users.

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The Good

Easy Profile Set Up
Match and Search Features
Dating Insights and Advice
Zoosk Couples

Easy Profile Set Up

Signing up for Zoosk doesn't take quite as long as some other online dating sites with in-depth personality questionnaires, like eHarmony, EliteSingles, and Match.com. Either an email address or a Facebook account is required to register online. If you sign up with Facebook, you can easily upload a profile picture from your account. You can create a Zoosk profile in about 10 minutes (depending on how much information you give).

The site asks for basic information such as height, gender, body type, children, education, religion, a few pictures, and other information to help members get better matches. There’s an option to add a 1,500 character story to your profile. You can also describe your perfect match or ideal date in 1,500 characters each.

Each Zoosk member can input their interests and go into detail on what their ideal date would be. Each user has the option to verify their Zoosk profile with their social media, either a Twitter or Facebook account. You can also use photo verification or verify your account with a cell phone number. This helps to improve your reputation on Zoosk.

The Zoosk mobile app also makes it easy to update any information and find potential matches. The dating app is available to download Zoosk in the app store for iOS devices Android devices.

Match and Search Features

Zoosk gives you plenty of options for interacting and matching with other users. Unlike many dating websites that it competes with, Zoosk's dating platform lets a person experience both major types of online dating in one service: scientific matchmaking based on an algorithm and location pairing for nearby matches. Zoosk members can also connect by searching for profiles using advanced filters, chatting with users online, and sorting profiles on carousel.

Scientific Matching

Zoosk has a premium feature called SmartPick, which evaluates your compatibility with other Zooskers. It uses Behavioral Matchmaking technology to learn from which profiles you like or pass on to streamline your match suggestions in the future. It also offers a survey to help you get more compatible matches. You will find your match suggestions in the SmartPick feature.

Location Pairing

This section lets users search through local singles, with lots of search filter options, including a geo radius of 3 to 100 miles. You can even save search parameters for easy access later.

Filtered Searches

Users can search for matches with Zoosk’s advanced filters. Narrow down your search by height, gender, body type, children, smoking habits, education, religion. If you find a potential match, let them know you are interested by sending them a like, smile, or message.

Real-Time Interactions

The “Online Now” feature allows you to chat with other users who are currently on the app. You don’t have to wait and wonder if someone will log back on and view your message. With the “Online Now” feature, you know you are connecting with an active user.

Carousel Sorting

The carousel feature is similar to the Tinder matching system. Users quickly determine their interest in another Zoosk member based on condensed profiles. You can select yes, no, or maybe on each profile. If you both get a mutual yes, you can start messaging one another. This is also one of the features that helps determine the SmartPick matches.

Dating Insights and Advice

Zoosk's blog is filled with hundreds of articles about online dating. Members can read through the articles to get dating advice, learn how to stay safe while online dating, learn how to send and respond to messages, and find the latest dating studies. There are even articles about marriage and ways to make a long-term relationship last.

Zoosk Couples

Zoosk has an entire success story page showing off the men and women who have used Zoosk and found love. The site shares the stories of couples who are currently in a long-term, serious relationship, married, or happily in love because of Zoosk.

While this isn't a dealbreaker for whether people should sign up for the site, it is nice to see couples who have braved the online dating world and found love.

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The Bad

Consumer Complaints
Limited Virtual Dating Options
Pay to Message, Chat, and Use Other Features
Coin Costs and Limitations
Automatic Renewal
No Refunds
Does Not Attempt to Verify Information
No Customer Support Hotline

Consumer Complaints

Out of more than 80 BestCompany reviews collected, the average Zoosk review rating is less than 1.5 stars out of five.

What are the biggest complaints that people have about this online dating service and app?

Fake profile issues — Many people feel that Zoosk is littered with fake profiles and online scammers.
User experience — The dating site is mentioned several times as overly difficult to navigate.
Customer service — Several reviews report that Zoosk customer support is subpar at best.
Bait and switch messages — Many report that the platform is regularly sending bogus messages to get non-paying Zoosk free members to sign up for a paid membership.

Additional common complaints include how difficult it is to delete your Zoosk account or cancel a premium membership and the excessive push for basic account members to make in-app purchases.

Limited Virtual Dating Options

Zoosk does not partner with a video chat service. Competing online dating sites have a feature that allows you to set up a virtual date. This is a disadvantage for long-distance relationships or socially distanced dates.

Pay to Message, Chat, and Use Other Features

Customers looking to sign up for a Zoosk subscription can pay per month or choose between three-month or six-month subscription options. You will also need to pay an additional one-time activation fee when you upgrade to a paid Zoosk membership.

Online daters will have to sign up for one of Zoosk's monthly subscriptions to message, chat, see who's viewed them, and see Connections from SmartPick and Carousel.

While free members can see full profiles of other members in Online Now and Search, there isn't much more that you can do on Zoosk for free. The Zoosk free trial is merely for those looking to see how the site works and if it's right for them.

If you want to message anyone on the Zoosk app, you will need to become a premium member.

Coin Costs and Limitations

Like most online dating platforms, Zoosk offers subscription plans and online currency purchases. Zoosk cost is comparable to other online paid dating platforms.

Coins can be purchased by both free members and paid subscribers. Zoosk coins can be used for a variety of features on the platform, including the following:

Boost — Zoosk highlights your dating profile in search results, inbox messages, and other users' Carousel.
Unlock Carousel Matches — Unlock another member's profile, suggested to connect with users that have expressed interest in you.
Buy Virtual Gifts — To show interest in another person and differentiate yourself from the crowd, you can use 10 to 100 coins to buy them a virtual gift. Gifts are basically cute little graphics of things like hearts, a gem, lips, a cupcake, a bouquet of flowers, and more.
Delivery Confirmations (for paid subscribers only) — Also known in the dating app world as “read receipts,” this option will let you know when another person has opened your chat message
Go Invisible — Pay to browse and view member profiles for 30 minutes without being shown in their Views list

Coins can't be used to chat, send, or read messages. You still have to be a paid subscriber to access messaging and chat features. While the coin feature provides users with unique upgrade options, this style of payment can end up adding a lot of frustration on the user side. Even after you upgrade, you will receive notifications to buy coins which could end up costing you a lot more than you originally budgeted.

Automatic Renewal

Zoosk members should know that subscriptions will automatically renew unless the account is canceled before the end of the premium subscription term. This is typical of an online dating subscription but can catch users off guard if they are not anticipating the charge.

No Refunds

In its Terms of Service, this dating website mentions that all charges are nonrefundable and there are no refunds or credits for any partially used Paid Services (including partially used subscription periods) and Zoosk coin balances.

Does Not Attempt to Verify Information

While users have a slew of Verification options to list their profile as verified, they should also be aware that Zoosk currently does not routinely screen registered users, inquire into the background of its users, attempt to verify information provided by its users or conduct criminal screenings of its users.

This isn't unique. It's pretty common in the online dating industry.

No Customer Support Hotline

If you need help with something, there are only a few options outside of help articles and video tutorials. You can contact customer support through an on-site email form. A customer service hotline is not offered on-site. Additionally, live chat is not a contact option on this platform.

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The Bottom Line

People looking for a generic dating site with plenty of users can consider Zoosk as an option. Zoosk is a recognized name, and there are quite a few people who have found success using the site. Setting up a profile is easy and there are some good blog posts on how to navigate the world of online dating.

However, a significant number of consumer reviews reveal some issues with the service that daters might find troublesome. Many customers have a problem with the fact that the site only allows those with paid memberships to use any features. Other online dating sites usually have one or two free features for non-paying members, but Zoosk pretty much requires members to pay to message, chat, or anything else. Once purchasing a subscription, many members felt that it wasn't worth their time and money, as they thought there was a substantial number of scammers and fake profiles.

Overall, we recommend online daters find out more about Zoosk before signing up for a paid subscription and scroll down to read online reviews.

Have you tried out Zoosk in search of your perfect match? How did it go? Would you recommend this dating service to a friend? Let us know about your experience with a quick review below.

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User Reviews

Star Rating

1.4

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213 Reviews

Review Breakdown

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Amber Glasgow, GLG

Love it! I like to get updates on who sent me a message and who is viewing me. Personally, this is helpful. I also met my BF at Zoosk, and it is still a great experience so far. :) However, since it is not free, I hope the communication of customer service can be more active.

4 years ago Edited November 17, 2021

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Toni Montuori

zoOSK is a great place to meet ppl. The service in competitively priced, set up and navigation thru pages is smooth and easy. They have a wide base of clients and are well known. I’ve used zoOSK multiple times over the years without complaint and I would use them again.

5 years ago

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GARY L MOORE Rockford, IL

I am an older guy and Zoosk is the best I have found, a large base of locals and tolerable management. If you go to Match, you better have some killer photos and write a great profile, they are qute the picky bunch. POF always seemed low end to me and membership seems stagnant. OK Cupid is a nice dating site, but membership is low in my area. I think you would do well on there if you were in Southern California. I also like the questions feature. Hope this helps.. good luck.

8 years ago

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Kim Eagle, ID

I had to give them 5 stars because I found the love of my life from this site. We are still together since that first blind date January 2014. While everyone may not find their match this way, i had to share how this site has brought me more true love and joy than than ive ever felt in all my 45 years of life. Thank you thank you thank you.

8 years ago

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I had a pretty good experience on Zoosk: I would give it a 10 if it were free, but other than it being paid I have no major complaints. I went on four dates in two months with women I met on the site, and I ended up dating one of them for a few months. I am now back on the site after a break. I love the photo verification feature: I only message with women who are photo verified (I didn't see this feature on Match, POF, or any of the other major sites) so I generally know I am not talking to scammers. I also like that it is very easy to cancel a subscription online without having to call.

9 years ago

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K F Philadelphia, PA

I do not like the way the Views section works. If you scroll down the views, it will tell everyone you scrolled by that you have viewed them. You cannot clear out the section. If you try to delete each individual view, it tells that person that you have viewed them and then they view you back. So, it's really difficult to know with any accuracy who is actually viewing you with interest and who is simply responding to a message that you have viewed them. I've been on the site for eight months and I'm seeing people from eight months ago in the 'new' category - wonder how long you are considered 'new'?

4 years ago

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Roy Thornberry Tuscaloosa, AL

I think Zoosk is a bogus dating service. Many of the people you will see are no longer members are don’t exist anymore. However they continue to be populated to keep you interesting. I am no longer a paying member and do not have a profile. However, I was looking as a guest and I continue to see one woman who can use me frequently, but her photo or profile or not present! How does that happen? At times, it will say she is presently online. But, once again I cannot find her photo or profile. It used to be there but now it has disappeared and I continue to get beers from her. Just don’t think this site is for real and operates in a very fraudulent manner. Don’t waste your money!

4 years ago

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Jennifer Mckinnon , WI

No sure if it’s a website issue but I can’t say no to my matches it won’t work. I can click the heart and click yes but I can’t click the X to say no. I have to have everybody on my dashboard very frustrating. You can’t hide your profile or anything extra without paying extra. I’m constantly being matched up with smokers when I don’t smoke and I don’t want smokers. You can’t delete any of your connections so I have to go through many remember remember which ones I liked. This website is not user-friendly and I feel that there are system glitches that perhaps are not glitches but are built that way. Staying on for a month and then I’m getting off.

5 years ago

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marina lobas Buxton, NC

Hello! I'm writing to get attention from Customer service for i cancelled my subscription more than a year ago and my profile is still there! Looks like you do not have enough females so you have been keeping me as one of them on your site. For a period of last year my e mail box (regular e m ail) has been full of notifications from site users. I could not go to this site to simply remove my account, no access for me to do that. And customer service won't make changes because it is someone’s else account (i'm guessing about privacy law). It is so unfair because men were writing to me with hope to find a partner. However in reality they write to inactive account with pretty picture.

5 years ago

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synct Cassville, NJ

Once I upgraded to a paying membership, it got better. If you pay, you get a much better level of women. No pay? Bottom tier. However, there are ALOT of scammers who will approach you, especially if you elect the option to allow women to email you. Scammers look for that! However, I ask the scammers for info on what they say is their location. religion, etc. If they can't confirm facts, I know they're fake. I report them as Fake Profiles. More than half that I got were fake, but I had to get around those. I did meet about 6 women off-line, some nice. Better than POF, but more work. Then, my profile was deleted by Zoosk because it was "compromised." I had to create a new profile (they wiped out my old one completely!) They offered a month free service - but I lost my profile text and all of the contacts I was messaging. NOT HAPPY

5 years ago

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Mike Saint Paul, MN

I decided to try Zoosk out with the one month subscription. It took about the whole month to realize what they were up to, and how things worked. I met a few very nice ladies, and though no romantic connection, we are now friends, and communicate regularly. There are way to many notification emails, which got very annoying, and constant interruptions while browsing to buy coins... and so on! Read the other reviews here, 99% are accurate! My subscription expired, and suddenly Zoosk is sending emails that my account is “delinquent”, and that it won’t be renewed because of “non-payment”! Lol! By design,...... I used a prepaid card when I signed up, and made sure there weren’t any funds in it come auto renew time!! Oh, and I had “cancelled” the auto renew, guess what....... didn’t work.....! Don’t waste your money on Zoosk!

8 years ago

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KENNETH H KAISER

Zoosk starts out seemingly fine. Then it turns out they are shady and not trying to match you with anyone. They ignore your distance preference, showing you members 100 - 2000 miles away. They tell you someone viewed your profile when they swiped by it. If you start deleting members from the list of who viewed you that person gets notified that you viewed them so the same people you deleted are right back trying to talk to you. They have a thing they offer to put your account on hold so you can take a break and not get bothered and come back when you want but they don't tell you that your membership keeps rolling and when you get back you have no more paid membership it expired. You have to pay again. How shady is that? There is much more but no room here to tell it all. Otherwise just like other sites. A lot of women that just want attention and women who think they are hotter than they are really because of the ratio of men to women and even a troll feminist will get 50 messages a day from desperate men who would mate with a wombat if they could catch one. So they think they can be snotty and reject men that in real life they would need new underwear if he even smiled at her. I'm sure their are some real winners when it comes to the available men on that site also. So, same thing just shadier business practices than other dating sites.

9 years ago

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The Big Roosters Recipes, Cooking, Eating & Reviews Albuquerque, NM

Listen to this ⚠️ - Zoosk is a Haven for Scammers, and Catfish. I'm a disabled veteran, and very educated I have had the worst experience in my whole life. I have never had a worse time dating ever. Before the internet I had zero trouble dating. I'm not a bad looking dude, and could pickup a date when ever I wanted to. Example I'm 6' 260 Blue eyes, and Italian, Latino, European mix. Here's the thing, I have messaged 1k people on zoosk, no real people. Profiles disappear, they want you to go off site, and everyone of them seem to disappear if you call them out. Customer service doesn't care, it's hard to cancel. As a veteran I feel taken advantage of by this site. This company needs to be shutdown for being a Scammer site. Please be kind to yourself, and go to a better site. There needs to be a class action lawsuit against these people, and there practices. Good luck

4 years ago

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bruce Corona, CA

Total waste of time, frustrating to the bone, all fake members and fake photos, they all ask for cell or email to chat and exchange photos (I guess to get people photos and emails and use for fake ads for men). All state they live in a city in California, then all of them are out of state for a visit or whatever silly excuse. all numbers they use for texting are other states area codes and they vanish or disconnected the moment you reveal to them that you feel they are scam. I never got them to actually try to scam me, cause I always stopped in the beginning knowing this can not be a real woman with any feelings. ZOOSK is just bad business to collect money from people. Should be closed down for complete fake website. It indeed should be a class act.

4 years ago

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Duane Thompson Seaside, OR

I would strongly advise not subscribing to the Zoosk dating website. Among other things, my criteria for a match specified that the match be no more than 50 miles away and a non-smoker. My smartpicks were often more than 70 miles away and some would be smokers. I would get notifications from matches that said "She wants to meet you" from women who were a 100 plus miles away. In addition to that, these women had never shown up on my list of women who had viewed my profile. So the question is "How can they make that claim when they didn't even view my profile?" Another irritating "feature" of this site is that you have to buy coins to see if someone has read the message that you've sent. In my opinion, when you pay for the use of a dating website, one shouldn't have to pay for that feature. Furthermore, I was unable to check out the profile of these women unless until after I indicated that I liked them before actually viewing their profile. Even then they sometimes didn't appear in my connections and I had no way of reading their profile.

4 years ago Edited March 8, 2022

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Caitlin McGrew Frederick, MD

Zoosk confirmed that someone created a false account in my name. They listed the account as verified, meaning that either the criminal also hacked my Facebook or email or that they falsely listed the account as verified. The hacker also made purchases with their own credit card to promote this fake account. I immediately took the profile down and contacted their fraud department. When I asked several times for the name on the credit card that was used for these purchases, I was informed that the privacy policy protects the criminal from releasing their name AND that they refunded the criminal. The exact wording is below: "Dear Caitlin, Thank you for your message. As per our Privacy Policy, we cannot provide you with any personal information regarding the credit card used. However, the card wasn't yours and the rightful owner was refunded. Best regards, Johan d J Zoosk Customer Support"

4 years ago

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Amy Kartage Newport News, VA

I kept getting notices of men checking my profile, but I wasn't getting any messages. Reading more on this, it looks like Zoosk does indeed send bogus notifications to get you to keep coming in. I've had 2 fake men over the 2 months who chatted with me, told me how nice I looked, wanted to text/call, and then just disappeared. Love bombing! I filled out my information and who I was/wasn't interested in, but the algorithm doesn't seem to get it! I have too much in my life right now to deal with this!

4 years ago

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Jim Koutlis Emerald, VIC

I have twice been trapped into subscribing with Zoosk. As far as I am concerned, it is a scam more than anything. Before subscribing my inbox was littered with messages from so called interested parties. So many that i was suckered into paying. Not one return answer. I texted more than 15 potential partners, and received nothing back. I re-vamped my profile and added more pics, but still to no avail. From appearances it seemed that it mostly older women hoping to hook up with younger men, or women searching for affluent men. The first time I took out a one month subscription, and missed the deadline so another monthly fee was vacuumed straight out of my account. One year later, I opened the app and once again fell for the multiple number of queries in the inbox. I felt like a superstar for a bit, but that quickly degenerated to a very low level of swlf esteem. After a 3 month subscription and no luck, I have decided on the life of a loner. I consider myself healthy, fit, hygenic and well dressed, well mannered, literate and educated, not so bad looking, and living a comfortable existence. In any other time and place, I could have gone clubbing and easily hooked up or even found a regular date. Since the pandemic has forced us infoors, it appears dating sites like Zoosk have have grown extra long talons, reeling in victims for the sake of a quick buck

4 years ago

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Clarence Bolton Knoxville, TN

I received several emails stating there is a Zoosk member that wants to meet you. When I click on the yes button to meet them, I am taken to the carousel and cycle through it but never find that member! I have contacted Zoosk and I get the same reply every time! ("Hi Clarence, Thank you for bringing this to our attention. We're disappointed that you’re not pleased with zoosk. If you think there is something we can improve upon in order to provide a better experience, please let us know. We understand that you'd like to be directed to the corresponding Carousel member from your email notification. We will pass this suggestion along to the appropriate department for review to see if it can be implemented in the future. Sometimes it may happen, that the Carousel notification doesn't lead you to the correct profile but to the feature itself. Nevertheless, by going through your matches in Carousel, you'll be able to find the respective profile if the person is still active on Zoosk. As a courtesy for the inconvenience, we have added 7 days to your current subscription term at no additional cost. Thank you for your understanding, and please feel free to contact us again if you have further questions. Best wishes, Zoosk Customer Support") This is Bull $#@&! Why am I getting emails from people that are not members anymore! I will not be a paying customer anymore!

4 years ago

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sales sales Waterbury, CT

After logging in and reviewing the site. I decided this site wasn't for me. Leaving me the decision to delete my profile. I wasn't able to delete the profile however, I was able to pause it. Would would think by pausing a profile it would not be visible to anyone. That is not the case. I am getting messages. With the idea I should log back in. I want to remove my information and haven't been able to do so. This leaves to believe this site is not about the consumer. Its sole purpose is to get new subscribers based on how many members it has . Even the ones that wish not to be associated with the site. Beware,

4 years ago

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Terry S Saint Cloud, MN

None of the rrporting options work. If you click to block some one they return the next time you search. If you report a fake profile, aain nothing is done. I have at least 24 women age 50s to 60s in a small town 12 miles away. None respond and it's obvious they're fake. Again, all have no kids and never married. What are the odds? A waste of money.

4 years ago

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Suz

One star us too good for this site. Let me start with the unqualified people running it. Not sure what qualifications you need, I would think minimal but that seems still to much for them. They put people in your views making you think they are interested but it is all false. They reject photos of your face, same face as the other photos submitted several times, saying they can't verify it. Their call center is in another country so no ties to US or probably even run by anyone in the US. The fake profiles are out of control and they do nothing about. Save your money, this site is a scam in my opinion.

4 years ago

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OldManWinter Appleton, WI

Horrible service with 95% fake profiles. Non-existent customer support. I do NOT recommend anyone pay for this service. My legitimate profile was falsely flagged as a scammer, and I was locked out of my own account! This means that I was unable to delete my profile because they claim I am now banned from the service for scamming (when in fact, Zoosk is the one "scamming" people. As further evidence of the scam, I saw someone I personally knew in the "real world" on the site and when I asked her about her being on the site she stated she hadn't been a member for over 3 years. This means Zoosk does not delete your profile but still uses it as "bait" for new users.

4 years ago

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11.11.11 Whitefish, MT

Zoosk uses fraudulent practices to keep consumers interested. Once I got sick of the many fake accounts, I opted out of renewing my subscription. Within hours, I became the most popular man on the internet. I was getting likes from extremely attractive woman. Then I started to notice something, every single “woman” lived in the same town so I looked up the town and in the 2020 census, they had four hundred residents. They where all divorced college graduates without children with only one profile picture. About half of them would send me a message which was just a plain Jane question about “what might your expectations be on this site”? If you notice, it sure reads like it’s from India. However, it didn’t matter because after a few days they would all block me. This happens 100% of the time when I state my intentions are to not give them any more money. It’s an extremely deceptive and illegal business practice.

5 years ago

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allan cowin Adelaide, SA

Waste of time and money . want me to pay a third party to contact their help line , another scam they have going . I have one member blocked yet still recieve messages that they have viewed my profile ?? I cant see them since blocking . Fake profiles everywhere . I found a profile I liked approx 100 mile from home and contacted them , alas no reply then I needed to look on the map and realised that it was a small farming community which last time I went had two houses. A wider age search found 13 women with profiles at that location . Australian Census results show 12 residents in total over that area. What a scam . Downloaded the phone APP cannot see profiles or reply to messages without paying another subscription . Also there are different womens profile pictures for the same area which cant be found on the main subscription .

5 years ago

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Larry Cibulka Ballwin, MO

This site is very trashy. If you are a guy, you see so many fake and scammer profiles it's ridiculous, at least 5 or more per day. I never see this on any other dating site, apparently Zoosk is not competent enough to control it. Also, the site sends out tons of fake views. If someone swipes past your profile without even opening it, the site sends you a "view" from that person indicating they are viewing your profile when in fact they aren't. If a person deletes your view of them, it sends a view back to you! The site is trying to make you think everyone is checking you out when they aren't. Between the scammers and fake views, this site is just overloaded with so much garbage it is confusing and annoying to use.

5 years ago Edited December 17, 2021

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JOHN RACKIEWICZ Bridgeport, CT

First , I will say that I actually have actually gone on dates with ladies i have met on Zoosk .However I will say I have noticed problems with the site that remain to be resolved.Like most people I have multiple email accounts. When I try to open Z from anything but my primary email( I do in fact have a legit paid subscription) they show me who has looked at my profile and tell me I have messages...Fair enough, however when I attempt to open the messages , I am directed to pay for a Subscription ...I have a valid account, even when i look at my account while legitimately logged in via a secondary email address, Z is blocking me from COMPLETELY DIFFERENT search results ,messages, who viewed me , etc etc.Also another issue is the secondary email look at this site shows me many "way more local" ladies than logging in via my primary email. QUESTION...if i have a legit account with a legit username and password , WHY am I getting COMPLETELY DIFFERENT results ????I wish there was a special branch of federal law enforcement that would investigate these clearly obvious modern day lack of specific law skirters...I Have caught them with their pants down ...85% snake oil counting on your subscription $$$.

5 years ago

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ZOOSKISTHEWORST Odenton, MD

HORRIBLE SITE. I PUT IN MY CREDIT CARD INFORMATION AND KEPT GETTING TURNED DOWN. THIS MADE NO SENSE BECAUSE I HAVE PLENTY OF MONEY IN THIS ACCOUNT. WHEN I FINALLY TALKED TO CUSTOMER SERVICE PERSON, THEY SAID THATI HAD BEEN BANNED FROM THE SITE..?? COME TO FIND OUT THAT MY BANK REPORTED THE ACTIVITY ON ZOOSK AS "SUSPICIOUS". I STTRAIGHTENED EVERYTHING OUT WITH MY BANK BUT ZOOSK SAID I WAS BANNED WITHOUT A REASON. I ASKED WHAT I COULD DO AND THE PERSON TOLD ME TO SEND TO THEIR LEGAL DEPARTMENT (WHICH I DID, 2 WEEKS AGO). I SENT THEM ANOTHER EMAIL ASKING WHY THERE WAS NO RESPONSE...NOTHING!! THIS SITE IS THE WORST!! HOW DID IT GET VOTED AS ONE OF THE BEST DATING SITES?

5 years ago

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Glenna English Decatur, IL

1. It is impossible to actually contact a customer service agent when there is a real problem that requires customer service or technical support. 2. It is also nearly impossible to have your profile deleted. When I attempted to do so, I got an error message stating that I had to first cancel my subscription, which I had ALREADY DONE A MONTH EARLIER thru PayPal. So, in the zoosk subscription page they had erroneously marked my account as delinquent, with NO OPTION TO UNSUBSCRIBE . That meant that I was trapped on the site with no option to unsubscribe so that I could have my profile deleted, another cheap trick for them to keep my profile on the site. I have yet to find a way to actually contact them to fix the problem. 3. I attempted to contact them over a month ago with another issue and it took them 2 weeks to even respond to a simple problem, which I thoroughly explained. Instead of fixing it, they gave me the runaround by stating they needed screen shots--it was a simple problem. They did NOT need screen shots! Needless to say, I just deleted the email, and realized they have no intention of actually assisting any of their subscribers. DO NOT WASTE YOUR MONEY ON THIS PIECE-OF-CRAP SITE!!! IF YOU HAVE ANY PROBLEMS AT ALL, THE CHANCES ARE NEAR ZERO THAT YOU CAN REACH CUSTOMER SERVICE OR TECHNICAL SUPPORT. THERE IS NO INFO I CAN LOCATE ANYWHERE THAT PROVIDES A WAY TO TRULY GET ASSISTANCE. THE SITE IS A SORRY MESS, A JOKE. AND YES, IT IS OVER-RIDDEN WITH SCAMMERS, BOTS, FAKE PROFILES, AND MANY, MANY INACTIVE PROFILES. I HATED HAVING TO GIVE THEM EVEN A ONE-START RATING BUT HAD TO IN ORDER TO FILE MY REVIEW! I WOULD HAVE CHOSEN TO GIVE THEM A NEGATIVE-10 STAR RATING.

5 years ago

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Lisa Maestas Henderson, NV

Zoosk is a horrible site. I’ve tried letting them know when I found a scammer but couldn’t get through to them. Also, they automatically renewed my membership and when I told them to cancel and reimburse me, no response. I was quite irate with them over that so they went in and deleted my pictures off of my profile stating they weren’t clear (they were very clear) and they had other people in them. I’d had them up over a year and, out of five, only two had another person in them. Couldn’t be more obvious what they were doing. I wouldn’t care at all but it was the kicker after charging me another six months. My suggestion to those thinking of joining, don’t do it. Stay far far away.

5 years ago

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sam Coniglio Hamilton, MT

Every time they you log in to Zoosk, then they try to push mre features on you, which requires you to give them your credit card number. BEWARE The Senior Scammers are alive and doing well on Zoosk. Subject: “elder fraud” and Its devastating impact on America’s Seniors. The Romance scam is a “EVIL crime”at the lowest level ever. The Crooks that tell me, a 70 year old man, that she (he) is madly in love with him…Ha… Unscrupulous manipulators prey on Seniors night and day, defrauding them of billions of dollars annually–some estimates peg the annual loss at more than $36 billion. It’s a major problem.

5 years ago

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Silviya Milanova Jacksonville, FL

If I can leave negative stars I would leave five of them. Customer support is terrible. I was a subscriber for couple years now. My subscription was expiring and I try to renew for 6 months . They try to charge my card 6 times at once ! and of course my bank stopped those payments. The charges were couple for 6 months, then they tried half of the amount and then even an amount for under $10. Then Zoosk completely blocked my account and didn’t respond to my messages to customer service and didn’t allow me to make a new account even. I just met this guy that we were very interested in each other and now I lost maybe the connection I was waiting for years to come. Very disappointed .... Also don’t put nice pictures they always think you are scam , they remove your pictures and can get blocked just because they think you are too good looking so you are a scam. My advice: try to find a better site .

5 years ago

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Magnus MacLeod

This site appears to have fake profiles and out of date profiles. I've seen same profiles from a few years ago. The really big flag to me is the following. You get a "VIEW" and below the picture, it shows "ONLINE". So I opened a second ZOOSK window , then click on the OnLine Now feature. Guess what that same person is not shown as on line within the On Line Tool but the View Tool claims they are on line now. I even made a video with both screens at the same time. This implies to me that ZOOSK is send out fake views and fake claims of persons being on line. I cancelling my account. So far after 2 weeks on line I have only identified 5 real persons out of hundreds that I have looked at. I going to go back to the old standby and go to the grocery stores to meet people. I have even sent message to people asking them if they are repeatedly viewing my profile or if this is something zoosk is doing. No replies to those requests to determine if this is a real view. Magnus

5 years ago

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Kelly Knight , IL

All messages are false. They are created. By the system. It's very misleading. I have found every. Female match that supposedly "wants to meet you" is system generated Very misleading. Also about 95% of these matches are hard core Christians. It's more of a Christian dating site. I've gotten virtually no responses worth the time $ trouble. Free means you can look but that's it. Then send a message with women interested but can't messag without a paid subscription which. Is also misleading. The actualmonth price is alot higher than what they tell you on the site. Very deceptive. Be smart. Use a card for internet purchases that's not connected to your main bank with no more than a $100 or so on it so you don't get burned to bad on a renewal if you forget. Turn the card off if possible after you join so it won't renew if you forget. They won't tell you!! Turn off overseas transactions also if your card allows it. Chime does both and I recommend that card for its control features. Zoosk is joke. Save your money. What you write down means nothin in their matching program

5 years ago

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Searvn Albany, GA

I purchased a posting, paid in full, encounted a lady, and she want me to stop my searching on Zoosk, so suspended my account, our relationship did not work out, now Zoosk informed me that I account was good to the middle of December 2020, ok, I return to Zoosk to search again, and the (Zoosk) informed me they could not find my account in there system and I needed to subscribe to their site, I have contact them so many times I have lost count, now if my account is not there, WHY is all the listing of women keep sending me information on themselves via my listing ?? How could they these ladies know I am searching when, my subposed account does not exist in (Zoosk) their system, for now I hav e turn to Eharmony, I still would like some answer to their problem, I wound NOT recommend this site to any one

5 years ago

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Lily Kissimmee, FL

They Advertise to have free features but the only free features they have is to look at the available members and select "yes your interested or no your not interested". That's it. There is nothing else available for free on their site. I just joined yesterday 11/11/2020 and I just deactivated my account 11/12/2020 because I tried to send a message and a pop up window popped up to ask me to pay. I tried to read new messages and another pop up window popped up asking for money. What's the point in taking advantage of these free features if you can't send or read any messages. If you ask me It's not only a Scam but Their website Is a Complete Tease only! I was forced to give them a star in order to write this message otherwise I would not of give them one star either. One more thing when I deactivated my account they only give you so many characters to describe you are leaving. Full of Boloney!

5 years ago

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Fool in the Rain Opelousas, LA

I subscribed for 6 months and had several women view me every few hours indicating they were interested but would not reply to my messages. I only spoke to two women who actually replied back but only once each. After my subscription expired, I began getting as many as 4 emails a week stating someone messaged me or wanted to meet and countless emails stating women were viewing me AND most of them were good looking. I believe those were all Zoosk generated emails to try to get me to pay for another subscription in order to respond. They over extended by sending too many "Perfect Match" emails after I didn't get any during the 6 months I was active. Now I'm getting several a week??? HA! I'm not easily fool twice!

6 years ago

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John Huntington Beach, CA

Zoosk has many problems 1. if someone views you and you remove them from your list it sends them a view which looks like you viewed them. So they view you and so on. I have had people send me emails saying I view them 6 or more times when all i did was try to remove them. 2. they have a chat feature. If you send someone a chat request and they don't respond and they log off as soon as they log back on you get an email request the they requested to chat which was incorrect. 3. every time you scrool thru your viewed list it sends the people that viewed you a view from you. Again a vicious circle. this is the worst dating app I have seen.

7 years ago

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Emily Erie, CO

I had signed up once but didn’t remember why I quit briefly and signed up again when I run of our men to swipe on bumble. I have to say, as a female, the selection of men in my age group (48) is very limited. They are mostly over weight or age poorly. Sorry for being direct. Also I get most of the men that are much older than me instead of plus & minus. The connection, as other viewers have said, is very shallow but not worse than other websites. I am attractive and youthful looking and wish they could pair me with some men in the 40’s. Too late to canceled the paid subscription. Won’t recommended if you care about looks/physical attractions.

7 years ago

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Russ Mize Bedford, VA

The company accepts no responsibility for selling a product that does not function. Their customer support lacks any concern to repair techincal malfunctions ocuring with an account, rendering subscription fee paid fraudulent in that they do not demonstrate any knowledge of "implied warranty" of service sold. I am paid up subscriber.. but I cannot use the messaging function... the website software blocks any attempt to upload photos and thus no messaging is allowed. Contact with Zoosk tech support has proven futile as their responses indicate they have no interest in pursuing my complaint of a useless paid subscription .. i.e. the services paid for are not available and not interest on their part to fix the problem with their software... making it fully functional via what was paid for.

7 years ago

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Keith A Brunner Morrow, OH

Negative 5 STARS!!!!! • ZOOSK IS NOT FREE!!!!!! It takes two paying members to make a connection! Unless a paying member pays additionally to accept the opposite sex messages. However I have when I had paid the additional $9.99 others didn’t know they were able to contact me free! GGGRRR • Views are not always actual views but ZOOSK trying to force a connection! • You searches will consist of many profiles by 1 person. (They didn’t delete their previous profiles) ZOOSK uses these to falsely attract others!!!  • Like above, your searches will consist of people that have not been on there for years! There is no option to search who has been on recently! ZOOSK also uses these to falsely attract others!!! • Searches seem to have the profiles in pretty much the same order every time you search! • Notification that someone wants to chat with you? But they didn’t say anything!? ZOOSK trying to force a connection! • Renewal-if you don’t cancel before your renewal date… they will have already charged you! • Views are seen in notification (Bell), then yet you go to views and do not see who viewed you???! Who know!!???? You miss out on views. • Messages are often lost, Slow messages,! I have had to F5 A lot to get through this site! • You can’t tell who is a paying member. It’s a guessing game! As if dating is not hard enough! • When you are done using the service, delete your profile and your pictures! Zoosk will use your profile to attract others. Yep. Even when you are not signed on and have forgotton about zoosk! Your profile is still out there. Don’t give people the wrong idea that you are active on there. At least delete your pictures!!!! • You are not allowed to put in your profile that you are a paying member or anything to that affect! Why is it a secret to announce if you are paying or not!????? It’s a guessing game!!!! • As a guy, you will get more attention from Scammers that have their number on the pictures! These are scams. Funny part about it is they approve your pictures (they had to approve mine) Why are all these scammers getting through to paying members?????? Are these pictures not going through the approval process? • Trying to understand why they have blocked my paying service. Is this a secret why you can’t tell me? Ok so CUSTOMER SERVICE SUCKS TOO!!!!! These are just some of the issues I have had with them in the past 3 years! With all that is said above Zoosk is very hard to deal with and very hard to make a connection with! I guess it’s the Zoosk intention to try to egg interests on but I believe it hurts and adds to the confusion when getting to know someone! • I had started to write this while I was a paying member. On Sunday August 12. I was blocked from Service! I had contacted them and they refuse to tell me how I violated Terms of Service. At that point. I decided to finish this review! Leave reviews with several blogs and complaint boards, and dispute the payment with my bank! BBB-Not sure with all of the BBB reviews that they let this company or business live!!!!! BBB doesn’t appear to favor the consumer! Apparently you cannot file a complaint at BBB regarding Zoosk.

7 years ago

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UPFF Menominee, MI

Stay away from Zoosk. I joined for a month and cancelled my subscription immediately so I wouldn't be charged for a second month. I was charged anyway, and they refuse to refund my credit card even though I caught it the day it posted. You have to hit the cancel button in about 5 consecutive screens before it actually cancels the subscription. I received emails telling me I had a messages from a member, but when I clicked the link it took me to a page that said I didn't have any messages. There were a few interesting people on the site, but I never heard back from any of them. I did a little research and found some were fake. One had a verified picture, but it turns out the picture was one Demi Lovato posted of herself w/o makeup.

7 years ago

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Rachel Miller

Wish I'd found this site BEFORE I stupidly signed up for three mos. It's AWFUL. There is next to no way to set up criteria for people who might be a good match, unless you do it in the SEARCH function. Every day I get "smart picks" - and while in my 'story' I've indicated higher education, fit, within 50 miles, non-smokers, I get sent profiles from 250 miles away, men who look like my grandfather or an extra in a Hells Angels movie (nothing against bikers, but that's NOT what I'm looking for.) There's no way to delete someone from the list of people who are interested in you except to BLOCK them. It's a lousy site overall, not user-friendly, and certainly not interested in anything but making $$ for themselves. Reported a guy who admitted he was married, they did nothing. Haven't run across any serious problems yet, but in the time I have left on there I am sure I will run into some weirdos. FYI - even if you cancel with them (which only means you won't be auto-renewed) you have to send a snail mail letter demanding that ALL your information be removed from the site .... that's why it looks like there are so many members. No one gets deleted unless you tell them to.

7 years ago

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Looking for a Partner

Zoosk does a poor job of matching. All dating sites have the same problem, they match you with people out of your distance range. They also decide what age group you should be matched with. While you pay for a subscription, they are always trying to sell you something else to enhance your experience. Since your experience is poor to start with adding in more money isn't going to make any difference. I am an older woman over 70 and the men on Zoosk as is the same on other dating sites are looking for much younger women. All in all these sites are a waste of time and money

7 years ago

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Ann Cooper Montgomery, AL

This review comes from 5 years of off and on membership in 30-90 day increments in search of a possible Long Term Relationship with a male between 55-65 years. At great expense per outcome, this endeavor resulted in two miserable dates and one stalker. The stalker would have been a date, but I caught him trying to put Valium in my soda while I was the ladies room. I walked out to find him doing this, so I left. Six months later he showed up at the airport following me on my vacation out of country! IMHO here’s the scoop for men of this age group online at Zoosk: 80 percent fake profiles, 10 percent identity theives, 5 percent are marrieds looking for pen pals and 5 percent poor souls like me looking for love in all the wrong places. The memberships are fake and numbers inflated to make the buyer feel like it is a good investment. Buyer beware!

7 years ago

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Donna Oyster Bay, NY

It took me about 3 weeks to get fed up with zoosk. Their site navigation sucks. Be prepared to get a ton of error messages. After cancelling my subscription (I paid for six months and only used three weeks), they are still sending me texts saying people are messaging me. I'm trying to find out if my profile is still on there, which infuriates me. How can we not have control over our own life, face, and information? I would give this site no stars if it wasn't for some nice men that I met on there, but everyone tells me match is far superior a site to use.

7 years ago

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utahslcjay North Salt Lake, UT

Zoosk is not trustworthy in ways that hurt if you pay for the service. Zoosk claims to have millions of members. Less than one in four may be a legitimate active member. The millions of profiles of people that are likely scammers or profiles of people who are not actively using Zoosk waste your money, frustrate you, and cost you precious days of your life lost in willful illusion. Many of the profiles are of people who never were active users. Zoosk edits anything posted to Zoosk to remove any disclosure of the profile's inactive status or dissatisfaction with Zoosk. Other services may also bloat their user base with phony profiles. I doubt though that any has the huge number that Zoosk has - or anything close. Zoosk functionality is weak and some flaws are chronic. The "matches" Zoosk shows are often ludicrous and contradictory when you compare your profile with the Zoosk match. The Zoosk SmartPick function has never reliably functioned. Zoosk's billing and collection practices appear to blatantly disadvantage their customers. Zoosk could make Wells Fargo's greedy fraudulant customer treatment look friendly by comparison. Zoosk appears to care little about failing to provide the service promised. Zoosk employees only "apologize" for the untruths told by other employees. There is no apparent institutional honesty. A BBB Better Business Bureau rating is paid for by the business and is not a reliable indicator of the rated business's honesty.

7 years ago

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MARIAN Beachwood, OH

Their system generated automated message that you respond to and gets no response is very disheartening when u are looking to communicate with that person Now I know why and that Carousel match it a joke I'm through with any online dating services especially ZOOSK I found someone but I never got to chat because of the additional cost It all about the mighty dollar and nothing is 'free''

7 years ago

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Calvin Stratham, NH

First off, I chuckled when I saw one of the pros mentioned of Zoosk is that it had an A+ rating from the BBB. Seriously? That's the best you can do? Anybody with a whimper of a pulse knows that BBB ratings are a complete farce in the year 2019. It amounts to as much as utilizing Wikipedia for your research project. Just the mention alone of Zoosk utilizing fake profiles to bait people into paying should be cause for a class action lawsuit. How can this be readily professed, yet your still going to give a halfway decent review to these scam artists? I had the same thing happen to me. Tried several different sites, and the one message I would always get, came within a day after I joined, from some attractive lady supposedly in my vicinity. But there was no way to read or respond without first forking over your cc info. Then she of course would not reply. Since then, no messages in a month from anybody, except those lame emoji/heart symbols from somebody 100 miles away, and often looks like Jabba the Hut. No coincidence. These guys, POF, and Match are all scams: specially if you are a guy. Get involved in your community: you'll be less lonely (I didn't feel so lonely until I used a site like Zoosk). Their bait and switch tactics and trying to get you to pay more for stuff needlessly is sleazy. And I've put two and two together to realize some other aspects don't add up: hence don't allow these con artists to think you are nearly the loser you think you are. I believe messages aren't often times even being delivered. For 100% certainty, Zoosk and its competitors are using decoys to sucker people into buying memberships. Three weeks was enough for me, thank you.

7 years ago

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Lynn Hollywood, FL

Terrible experience, zoosk has one of the most difficult websites to navigate, and I'm pretty tech savvy. The price they charge is for basics, all they seem to do is find new ways for you to give them more money. I receive tons of emails and could not figure out how to respond in addition to other features that just didn't make sense. I cancelled after 5 days... the charge hadn't even gone thru yet. When it did I called them and boy... worst customer service ever!! They could care less about what my issue was...all I kept hearing was I agreed to their terms and they have a no cancelation policy with refunds... 😳. the rep kept talking over me and could care less about how I felt. Most sites give a week trial, they would avoid these issues if they offered that too. Don't bother with Zoosk, you will have better luck without them!

7 years ago