The main focus of Synchrony Financial is establishing financial relationships between select sellers and buyers. After studying businesses with private label credit cards, like Walmart and Amazon, Synchrony Financial has been able to perfect their services and offerings, working with businesses and retailers to provide customers with hassle-free credit cards.

Instead of using Synchrony Financial's cards to purchase big ticket items, they are used to finance small purchases and future purchases, based on customer's available credit. Synchrony finances those purchases through Synchrony Bank, insured through the FDIC which means that your money is protected and that it is a safe bank.

Continue reading for pros and cons, and Synchrony Bank reviews.

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The Good

Online Help
High Yield Savings Account
Certificates of Deposit (CDs)
Money Market Accounts

Online Help

Synchrony Financial has a very helpful website. There is relevant information on it for everyone they work with. For businesses, Synchrony offers services through their business center, through which merchants can approve new applicants or access established accounts. The business center is also where credit limit increases are processed and payment options are selected. Using data from consumer purchasing patterns, merchants can develop sales that attract their customers.

For customers with personal accounts, Synchrony has a tool that allows you to compare Synchrony's annual percentage yield (APY) rates compared to dozens of other U.S. based banks. You can look at how much interest your money would make in a high-yield savings account, a money market account, or a certificate of deposit (CD). This tool allows you to see which rate will be the best according to the number of months you plan to have your money in the account.

For any of Synchrony Bank's accounts, you can manage your money directly from the Synchrony mobile app.

High Yield Savings Account

The high yield savings account from Synchrony Bank offers an interest rate of 2.15 percent APY no matter the balance in your account. This is one of the best interest rates among online savings accounts.

There is no minimum balance and no minimum deposit to start your account, and consumers can access their cash online, by phone, or via ATM. However, this account does not allow checking (writing checks).

Certificates of Deposit (CDs)

Certificates of deposit (CDs) with Synchrony Bank require a $2,000 minimum deposit. CD terms range from 3-60 months, and a three month CD will earn a 0.75 percent APY - the longer the CD (the more months), the higher the APY. A 60 month CD will earn 2.80 percent APY. After the minimum deposit of $2,000, your interest rate does not increase based on your deposit amount.

Synchrony Bank's CD rates are competitive compared to other banks, and individual retirement account (IRA) CDs are also available, an offering that is not true of all online banks.

Money Market Accounts

A money market account with Synchrony will earn a 1.20 percent APY. This account has no minimum balance, no minimum opening deposit, and no monthly service fees. It provides greater access to and flexibility with your money than Synchrony's savings accounts. With this account, you can write checks and make cash withdrawals online, by phone, or via ATM.

A money market account is a mix between a checking account and a savings account, and is a great option for when you want to earn interest on your cash, but don't want to tie up all your money. A retirement account option, an IRA Money Market Account is also available. Due to federal regulations, you can only make six withdrawals or transfers per month from a money market account.

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The Bad

Issues with fraudulent activity
Inaccurate Statements
Customer service

Issues with Fraudulent Activity

Even though Synchrony Financial offers very attractive products to their customers, there is a pattern of reviews complaining about fraudulent activity.

Some customers report that they were overcharged interest in their credit card accounts. This usually happened to customers who were ending a purchase and had only one payment left to make. Upon making a payment or receiving a statement, they found that they were charged additional interest for the entire amount of the purchase or far more than what was owed.

Inaccurate Statements

Some customers have received inaccurate bank and credit card statements. This of course would result in an accusation that a customer owed more money than they actually did. One review stated that a phone call was received about a "missed payment". When the customer proved to them that he had made the payment, they sent him a letter in which they acknowledged the payment, but the ending balance on the letter did not show the deduction of that payment.

There have also been scenarios in which accounts were cancelled without permission or prior notice, especially when there had been a time period of inactivity. These accounts were not delinquent and the period of inactivity was not very long.

Customer Service

Synchrony Financial has many customer reviews that report poor customer service. Common complaints include incorrect addresses and phone numbers on accounts, inability or refusal to return phone calls on unresolved issues, locking customers out of their accounts, being put on hold for extensive periods of time, and no follow up after customer representative states there would be such, in order to reverse clerical errors.

If you pay off your account early, Synchrony Financial may not view this as being in good standing. Instead of receiving a statement to close out the account, several customers state that they were charged additional interest fees, late fees or amounts. The effected clients experienced adverse credit scores and reports. This terrible customer service makes online banking with Synchrony very difficult.

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The Bottom Line

If you choose to work with Synchrony Bank, you can expect reliable online and mobile banking and great interest rates. Synchrony Bank has great interest rates on several of its accounts and multiple ways to withdraw money and contact customer service. However, it has a reputation for overcharging. Customers complain about having to deal with fraud charges. Ironically enough, Synchrony Bank customers who decide to pay their accounts of early might want to retain a lawyer, because instead of maintaining a good credit score, they in fact may be penalized with late fees and a hit to their credit score.

Synchrony Financial looks good on the surface, but is lacking in the areas where it really counts. Customer service is not reliable and many customers have reported difficulties getting in contact with and working with Synchrony's customer service representatives. For more information, see our Synchrony Bank reviews below.

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User Reviews

Star Rating

1.1

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282 Reviews

Review Breakdown

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Lavon Chandler Powell, TN

If I could give 0 stars I would, do not trust this company at all. They are liars. My experience with them has worse than any other company. So my story is I had 8 cards with this company: sams club, belk, old navy, jcpenny, chervon, care credit, rooms 2 go and car care. I had a total of $72,000 over the 8 cards and was using only $3,900 of my balance. I was never late in 7 years nor did i go over my credit limit. They gave me credit limit increases and even upgraded 2 of my cards to mastercards. They closed all my accounts and didnt even notify me. They claim to have send me letters stating I was at high risk of not being able to pay back. Now I mind you, I only had balances on 3 credit cards again all together totalling $3,900. The real truth is, Barclay brought out old navy, and they are probably going bankrupt and scared that I would go on a shopping spree and not pay them back. Company is a joke spend your money else where I know I will going forward, sychrony bank nor its stores will ever get my money again.

4 years ago

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Shea Danner Winter Garden, FL

Went on CareCredit and chose the Prequalify option- it states “see if you prequalify without impacting your credit score”. Long story short, after inputting my information a message comes up & says I need to call, which I do. The lady tells me they need to verify my identity before I can continue with the process. She says I need to go to verify.syf.com I do, I follow the procedures & when I get to the part about taking a picture of the barcode on my DL it’s blurry & every attempt I made I was told it wouldn’t process. Then I get a message to call another # due to the problem. I’m informed that my application was denied! What application? I was told I needed to have my identity verified to continue to be able to proceed with the pre qualification. Then I see that I have an email from credit karma that says I have a hard credit hit from Synchrony Bank! WHAT! Why did they pull my credit when I picked the Prequalify tab, & do it without verifying my identity!!!! I’m livid, & the call to SB resulted in nothing but horrible customer service. Never again

4 years ago Edited April 14, 2022

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Willow Doots Dallas, PA

Worst company ever to get a credit card from. They way they do things online in your account is smoky and very sketchy! i see they post transactions that weren't even transactions to begin with BECAUSE THEY DECLINED MY DISCOVER CARD FROM THEM THREE TIMES AT PLACES WITH AUTO-RELATED PRODUCTS SUCH AS GAS STATIONS. Sure you get their little ad in the mail stating you can use it anywhere where it is auto-related because it's a Mavis Discover card via Synchrony bank, UNfortunately!! Have you got a purchase declined when using the useless card at auto-related places yet? And synchrony shows on your account activity that it was a purchase you made but was declined yet dumb Synchrony doesn't specify the transaction as "DECLINED" yet they only make you think that you got charged and get you all upset and pissd off! and then call them on the phone, the rep says they know it was a declined transaction and won't be charged to your account next month. Really?? How does that even make sense?? In fact, they should NOT even post declined transactions on your online activity. Synchrony Bank has a really stupid modus operandi there!!

4 years ago Edited April 14, 2022

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Henny Henny West Hartford, CT

Worst bank ever if you want your credit ruined for the dumbest of reasons or no reason at all . Get synchrony. I have had 3 bad experiences and plan on closing all accounta with them . First was walmart when they used them after pay8ng off my bill in full . They closed my account and never said why. Second tjmax card I paid bill and somehow it was charge back they didn't even let me correct the problem they reduced the credit line to the most unnecessary amount. Dropping me 75 points. Than my Care Card . I had a limit of $1800 used 1500 And after I made a 900 dollar payment. They dropped my limit to 680 the following month. This bank gives you no opportunity or chance you cant even fight it after they done it. Now everywhere I apply I make sure I ask what bank because if it's them I'm good on that m capital one us your best bet anything else is ! This people don't even believe on a late fee . They are horrible.

4 years ago

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Aisha Muhammad Dallas, TX

I have had two experiences with Synchrony bank. One card was through care credit a card used for medical expenses. Well, without cause they reduced my credit limit by a few thousands dollars even though I made all my payments on time. Later, they canceled my card all together even though I had paid off everything. I was never late. Second experience was through a furniture store who used Synchrony bank. Once again while making my payments on time and never being late on payments they cut my credit limit by half. Both times drastically affecting my overall credit score. I would not recommend using them. I have been bit twice.

4 years ago

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MAH Kennesaw, GA

I had a 8k credit line I chose during the pandemic to NOT use due to uncertainties, I was notified yesterday, on April 1st Synchrony dropped my line of credit to 1k for nonuse. I was informed by one representative HSN had attempted to contact me via mailings to use my account for at least 4 months. I paid HSN the brand for Synchrony over $400 on 3/2021 to pay off the account during the uncertain times. Then I was informed by an account manager something had changed on my credit report, this is absolutely false, and a lie. I monitor my credit daily, including my scores and utilization. I signed for my son an ATV in order for him to be accepted at a lower rate, otherwise nothing has changed if anything I pay my credit aggressively and use my credit wisely and monthly. This is nothing more than a ploy for HSN / Synchrony to have consumers charge up accounts to charge them fees if they do not pay for the accounts timely or before the 0%. After the poor excuse given by the representative and the blatant lie, I canceled my account and I am filing a complaint a with CFPB. 8k taken from my credit lines is a significant drop on a credit utilization in comparison with all cards. I do not plan to stop here. How many credit accounts is Synchrony doing this to in order to force them to purchase and rack debt up???? MAH - suburbs of Atlanta, GA

4 years ago

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Sonya Heath Livonia, MI

Horrible!!! One star is too much. I wish I didn’t have to check any. Just took out a loan to close each and every card I have from them. Like the other reviews. I’ve made all payments on time but get email messages from them regarding lowering credit limit then eventually closing accounts for no relevant reason at all. Extremely damaging to my credit score. I’d rather take one hit and close them all than wait for them to do it. If you have a choice go with Comenity Bank. They are a much more upstanding company. Please don’t open any credit with Synchrony. Mark my words. You’ll regret it.

4 years ago

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Elizabeth Estrada Aurora, CO

I would have given 0 stars if that was actually an option. Yes while it’s 0 interest for 5 years, don’t dare make a payment 1 day late. Yes I understand 1 day is 1 day but really!!!! Well you will incur a late fee immediately! My fault for selecting the wrong account to make a payment. Luckily I check my bank accounts and saw that the payment was not processed so immediately I went back to the website and selected the correct account, but one day too late. I already had a late fee. I have the credit I have because I pay my bills on time. I made an error ONE TIME!!! One day shouldn’t be considered late if the error was corrected! Well then because I figured they surely saw the payment was made, the late fee would be waived. NOPE instead the minimum rate of payment was raised and another late fee was added because I didn’t pay the new minimum payment with added late fee. Which was so confusing to me. I tried to speak to a “manager” that sounded like she had no life in her or as if I had board her with “my complaints”. She was absolutely no help just sat on the line breathing and said nothing could be done. All I was needing was for it to be explained to me, which did not happen. Nonetheless I ended up paying BOTH LATE FEES, paid the account off and hope to never have to deal with this bank again. Take you’re business elsewhere.

4 years ago

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Lynn Galloway Clover, SC

If I could leave zero stars I would. I have several dept store cards issued by Synchrony. I've paid on time and above my minimum payment and had my credit limit continuously lowered for no reason. Opened with 1300-1500 balance. I paid down to 650, they lowered my limit to 650 so instead of utilizing 50% I looked like I was utilizing 100%, so then I paid that in half, guess what? They lowered to that. So my next payment I'll pay it off and close it myself, not dealing with this. I have 2 other cards issued by them and closing them all. Better to take the temp hit for closing than for what they're doing. They even closed a card we had jointly because we hadn't used it enough, but how often do normal people buy mattresses?! Oh and when they lower your credit it has nothing to do with how you've paid. The letter I've received said: 1. No loans for real estate (ok I wasn't employed at the time of purchase but I'm on the deed) 2. Student loans not paid down enough (in not required to. They're in forebearance with the rest of the country!) 3. Credit card balanced too close to limits (well duh you keep lowering my limit each time I just my balance down lower) I'd like to say I have cards with Comenity bank and this has never been an issue. In ready to pay these synchrony jokers off and wouldn't recommend them to my worst enemy. Avoid them at all costs. Every bad review here is similar because they're true!

4 years ago

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Sa Bellevue, WA

Even though my account has always been in good standing—I have never missed or have ever been late on a single payment, they suddenly reduced my credit limit on my store card. Then, a month later, they canceled my store card. I had used my card recently, so it wasn’t canceled due to inactivity. Just days prior to canceling, they did an unsolicited hard query on my credit. `Queries I made to them about this were directed to India, where the staff promised to look into the situation, but never reported back to me as promised—I was never confident they understood the nature of my query. They are a nightmare to deal with. I am 70 years old and have an excellent 100% rating with the 3 main credit bureaus. My credit is all I have as a retiree these days, yet for the past six years it has been a terrible fight trying to deal with these people. They are a disgusting mob of imbeciles. From here, I will file a formal complaint with the BBB.

4 years ago

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Damian Nash Youngstown, OH

I had synchrony for years. There interest rates were high, but not the highest, and there customer service was basic. They really have upset me by canceling my accounts for ridiculous reasons. I have used their discount tire card. Bought tires and paid off bill several times. Then they closed my card. I had a care credit card in which I did the same. They now closed that account and gave a ridiculous reason of my credit rating dropping and lack of use. I had a perfect payment history with them and now have to reapply for their service. If they didn't appreciate my good payment history with them why should I give them my business. I will find alternative credit services. The lack of notification or discussion really showed their poor customer service and viewing their customers as numbers and not people.

4 years ago

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Amy Macdonald Ocala, FL

Don't take a trip because they shut down your card and won't put it back on. I responded immediately to initial text that it was me using the card, as well as email and it said I was good to go. Card was still declined. I then called and gave the defraud rep my last purchase as well as code he texted to me. He said I was good to go as of now. I went to use the card and Declined. Then I called again and they wanted me to send a video of myself and pic of my ID and within 24 to 48 hrs the card should be usable. I explained I am in Disney world with my daughter and need access right now. And I was told there was nothing they could do. So I cancelled the card. She then informed me that I should have contacted them before going out of state. I have never had a problem like this with other cards. I said I paid the card off before the trip so we would have great vacation with plenty of cash. Totally ruined my trip. I hate Synchrony.

4 years ago

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Kathleen LaFratta Fall River, MA

Why do I have to give these criminals any stars at all? It starts with another crooked organization, QVC. So I stupidly get the CC since they were offering a $75 statement credit and it was Xmas. Never got the credit 😪 despite 11 phone calls and 3 letters to QVC and Synchrony. Now I have 4 or 5 small purchases on " value pay. " I also returned a couple of items. At no time did my balance ever go above $200. But despite making my payments on time every single month, and not buying any thing else, my balance just keeps going up! I called Synchrony and I get the same guy every time! He tries to double talk me, and make it seem my fault somehow. He even had the nerve to tell me I should pay more every month! I am thinking about going to a lawyer. This is so wrong, I have great credit but I fear this organization of gangsters is gonna ruin me.

4 years ago

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Geri Ciciura Greenwood, IN

Had a Lowe's card with them for a number of years. We had a no interest balance. I was on auto pay. I just had one returned payment as my employer's PayChex servicer paid us one day later than usual. I immediately made another payment on the account and they put the auto pay through again so they got a double pay and I still got a late fee but that was okay. Then my credit bureau told me they had closed my account. They knew before I did! Finally got a letter from Synchrony and they made it sound like I was late more than once. When I called no on could find a previous record of being late more than that one time. Then I was told I needed to check the terms and conditions. I did, and of course, it is at their discretion basically to do what ever they want, when they want. I am SOL and my recent rise in credit score has now slid. They got you coming and going if you are trying to build your credit. Another card I have just raised my limit from 2000 to 14,900! What the hell is going on! Plan to pay off the Lowe's card and dispute it on my credit report.

4 years ago

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Heather Schaeper West Chester, OH

As a consumer, I am concerned about Synchrony Banks affiliation with merchants. They have allowed Ashley/Morris Home Furniture to fraudulently use my card to the time of thousands of dollars and has sided with the merchant without asking for additional information from myself. I have since re-disputed, they claimed they have requested information. I have supplied to them, in writing, the merchants acknowledgement of damaged goods and credits to my account. I will update if any changes are made but at this point I believe I will have to utilize resources outside of synchrony bank to ensure I am not charged for items I have not received, ordered, or received damaged, but this was not part of the protection plan Synchrony stated in their agreement.

4 years ago

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Dale Holub Hudson, OH

Just took out a Care Credit card for our vet visits. Took my dog and charged amount to the card. They never sent me a bill in the mail or online. I had no idea when the first payment was due. So, of course they put a hold on my card and charged me a late fee. I am currently sitting on hold to speak to a manager because the agent I initially talked to was asking if I wanted some text for something. No idea what it was for, so I asked what it would do. She only repeated the same question again. I said I do not want to say "Yes" or "No" until I understand what I am saying it for. She then proceeds to raise her voice and say "I will repeat my question for a third time and I need a yes or no". I said I need to speak to her manager. That was 15 minutes ago. Still holding. Absolutely horrible company!!!! Worst customer service I have ever experienced.

4 years ago

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Brandon Fletcher Ashland, KY

I wish I could give this company zero stars. I had several credit cards that were through synchrony bank. I didn't realize how many I did have until they cancelled every one of them... on the same day. All 16 of them. I didn't have a balance on all of them, in fact I think I only had a balance on 6 of them. I've haven't been late on a payment on any loan or credit card in over 15 years. My credit score is over 750. But it didn't matter. They sent me letter after letter saying that I was high risk for non payment. I called customer service to find out why and was told it was because of the credit bureaus. I called them and they didn't have a clue what synchrony was talking about. Synchrony is one of the most untrustworthy companies I have came in contact with in my entire life. I highly recommend finding out who backs any credit card you apply for before applying. If it's synchrony bank, move on, don't do it. They have over 100 credit cards they provide services for. American Eagle, PayPal, eBay, Lowe's, TJ Max and Amazon are a few.

4 years ago

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Michelle Meredith City of Saint Peters, MO

My new husband and I were finally able to buy a house. Over the moon, we went to Ashley Furniture to get a couple of pieces we needed replace. Ended up with a sofa and chair along with a dining table and chairs. The amount was enough that we were glad to take the financing option, but were not told it was with a credit card. We applied for financing and had no trouble getting it and then find out we had a new Synchrony Bank credit card. As I was paying off the monthly payments, I started noticing my credit score was taking nose dives. I looked in to what was going on and found out that Synchrony Bank (through Ashley) had lowered my credit limit for some unknown reason and it spiked my credit utilization. I was shocked by it but thought maybe I was late or something and I let it go. Sure enough, they did it again, tanking my credit score by almost 20 points, and then again a few payments later. Every time I'd make a few payments they would lower my credit line to match what I owed and drop my score several points. We finally bit the bullet and paid off the furniture in full just to get out from under them. I still have a credit line with them, unfortunately, but since I'm really not going to use them ever again, they will probably continue lowering my credit line and causing my score to suffer. A good line of credit is not supposed to harm you! I would steer very clear of this company.

4 years ago

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Brianna Hahn Cedar Falls, IA

I would give zero stars if I could. I wish I would have read the reviews before messing with this bank, they seem notorious for destroying credit. I have my Amazon card and Old navy card through them. I've never maxed my cards out and I have never made a late payment and out of nowhere they decreased both of my cards limits taking a huge hit on my credit score. The whole reason I got these cards was to rebuild my credit from a nasty divorce. They did the complete opposite for me and for NO REASON OR WARNING. I've decided to close these accounts, taking one last hit from this bank to my credit but atleast it will be the last one and they can't do it to me behind my back again. I will never touch anything attached to Synchrony bank again!!!

4 years ago

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Layne Scott Wadsworth, OH

I received a text message from Synchrony about my credit card, saying that someone tried to change my password, and I was to contact them. I did, and the representative said they saw no problem and it was probably just a mistake. In the next breath they said oh, there is a problem and we need to send you a new card. I was then locked out of my online account after asking them repeatedly if it would affect anything because I needed to make a payment within the next week. Long story short, I had to create a completely new online account in order to get in and make my payment. I was then sent over to the fraud department, and the man on the phone with me literally said “well what do you want me to tell you, the problem has been solved because we sent you a new card. “I told him what I wanted him to tell me if someone was trying to hack into my account or not? He was extremely rude again and said, “what does it matter, the problem has been solved. “ He did not care about my situation, and made that very clear to me. He also solved zero issues, nor gave me any assistance whatsoever. 10 out of 10 will never deal with these people again. I will not risk my information being hacked in any way shape or form. And Synchrony does not care if it happens to you.

4 years ago

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Synchrony is unfair in business practices Lincoln, CA

Synchrony - awful- unfair - unethical - no human concern. I had 4/5 synchrony accounts. ALWAYS paid on time - ALWAYS paid double/triple due. Out of nowhere, synchrony began to decrease my credit limits. I thought it was odd but kept the accounts open out of loyalty. To my surprise, each and every account was closed without warning within a 6 month period. In all, I have lost over 100-125 points to each credit score. I attempted to apply for financing for a needed home repair but do not qualify because my credit score is too low now. Synchrony should be sued. This is so very unfair for people who are responsible with their credit..

4 years ago Edited April 8, 2022

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Stargate Lady Orange Park, FL

I purchased flooring for my house through an LLFlooring credit card with an interest-free promotion for one year. Every payment I made was double the required payment. Then my LLFlooring account was acquired by Synchrony Banking. I continued making double payments. At the end of the year of interest free payments my balance went from $675 to over $2000, because not one of those double payments was applied to interest. Not once did Synchrony suggest what the payment SHOULD be to pay off the promotion within the one year. I was guessing the double payment would take care of the interest. Nope. Apparently I should have quadrupled the payment. So, in conclusion, this experience has taught me a very important lesson. AVOID DOING BUSINESS WITH SYNCHRONY BANK.

4 years ago

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Tenee Baker Pooler, GA

This company has been giving me the runaround for erroneously cancelling both my LayZBoy and synchony car care credit cards. This was great having these cards, but the fact that a company can close accounts erroneously and have no remedy to fix it other than to apply for another card? That is not only unacceptable, but completely wrong for you to mess up on my credit, file false statements to the credit bureaus, and not correct any of this or to make a remedy to make me whole because I and my family have been harmed by this. I will continue to make my payments because it is the right thing to do, but I will never be a customer again after this and warn anyone who wishes to try to apply for a card because you screw the customers over big time. Shame on you Synchrony Bank. And I have called 4 times, been disconnected and telling me that they are sorry after long waits and being rerouted to people who cannot or will not help.

4 years ago Edited March 8, 2022

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Darryl J Williams

Eversince Lowes changed (both( their computer system as well as rerouting payments through Synchronocy, there have been nothing but reports of malfeasance complemented with nefariously false statements. Such is and was and still is the prevalence of my situation. I paid the total amount of my purchase off during the month of January. Unbeknownst to.mtself,, the bill was circumvented to another entity on 15 January; but, the transaction was not debited until 19 January. ...with banking information being shown and faxed over upon request, speaking to the Customer service Representatives proved to be the proverbial lesson in futility. Double billing along with a mis-drlivery ensued. On a particular Saturday, there was an attempted delivery of the exact model projected to my residence. The poor soul who had to attempt delivery replied, "This is a common thing eversince the Company went to a new computer system. In vlising, "Change us not always good ," especially when a Corporation is trying to "bleed good hard-working folks dry through means of intimidation and cajoling. Sad state of affairs we currently live.

4 years ago

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Gary Gorham, ME

Read these reviews (the bad ones). These people aren't lying. Twice this has happened with one of Synchrony Bank's accounts. First it was Amazon credit, and now today, I find out, from another credit card company, that there was a "change" to my credit. I check and find out it's Synchrony Bank again. This time Pay Pay credit. I had an $8,500 limit with them with zero late payments and a credit score consistently over 830. I find out the drop my limit to $1,500. I ask why again and the lady doesn't know why. She rechecks and says I can go "up" to $2,300. I asked to talk to someone higher up and he give me the "you don't use you credit enough" blah blah blah. I only used PP credit to spread out large purchases so what's the point of only having a $2,300 limit? Plus these kind of random decreases can lower your credit score. I don't need them. I closed the account Reading all the stories here, my advise is if you are to open a credit account and you find out it's Synchrony Bank. Run fast and far away! No hyperbole. All they've done is take a guy with perfect credit and singlehandedly try to wreck it with their business practices. All these good reviews must be robots, people who just opened an account, or bank employees. Trust me. When it happens to you, you'll say, "oh yeah, I remember the warning that guy gave online about Synchrony Bank. I don't know a lot, but I do know that Synchrony Bank is by far the worse credit card service out there. I've used many in my life and they are the only one who have treated me this way. BUYER BEWARE!

4 years ago

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Christine Day Greensboro, NC

I applied for Care Credit and was approved through Synchrony. There was an option for card protection should I become unemployed so I chose it thinking it would be a small fee as most of my other cards charge a nominal fee. These clowns charge $46 each month. Between that fee and the interest, my balance is actually going up. This card is supposed to assist with dental and medical services and lower the stress but has caused more financial issues than if I had worked with the provider. I do not recommend this card due to high interest rates and extremely high card protection rates. I will be paying this card off with a lower interest loan and closing the account.

4 years ago

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Siddiq Shijaee Leesburg, VA

It has been over one year that I have purchased furniture from Ashley using Synchrony credit card. I keep paying my monthly fees regularly after 3 months, there was extra $3500 charges on the top of my credit limit which was $4500 since then I have been filing 4 time claims receiving no results at all. Due to their nonsense extra charges I have lost my credit score, i spoke with Ashley furniture they confirmed that I purchased 1 time but synchrony bank keeps saying that I purchased 2 times I have documents from Ashley that 1 time purchase was made only back in Jan 2021. This small issue has not been resolved in over 1 year even though I claimed 4times. I don’t know how they manage other financial matters, whenever I talk to their representative they take all info and file a claim but with no results, they even don’t do follow up call or ask whether or not the issues is resolved. This looks that synchrony bank is cheating and stealing money from people, which I have experienced during my one year. They don’t listen and always ignore customer. I have decided to reach out to my attorney and file a lawsuit as I do have proper documents against them, I hope whoever is responsible for this bank will resolve my issue seriously, I work hard day and night to build up my credit because of this baseless charges I always lose my credit score.

4 years ago

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Justin Steele

Synchrony Bank and their assorted credit cards - unfortunately also associated with the Amazon Prime card - is the worst financial institution I have had the displeasure of doing business with. I'm not a disgruntled customer that owes them money, I'm a disgruntled customer who has had absolutely no luck with their customer service or with payment disputes. I am still waiting, as of 2/11/2022, for a chargeback to show to my account that the merchant processed on January 31st, 2022. Their websites are a nightmare of popup chat boxes and surveys. Will I use you again? No. Will I recommend you to a friend? No. I might recommend you to an enemy, though. There are much better credit offers, much better banks out there. Do some research and look at their reviews - Synchrony is terrible.

4 years ago

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John Virginia Beach, VA

Wish I would have read reviews about Synchrony prior to financing a purchase through them just to receive a $350 rebate gift card. Service has been terrible. I am coming up on 4 months since my purchase that qualified me to get a gift card. I have called them countless times. They do not file your paperwork correctly unless you call them and hassle them to do it. So this requires you to make calls and file your paperwork multiple times. Once your paperwork is in their system correctly they will drag their feet in getting you what they owe you. I keep hearing “wait 10-15 days then it should come.” I have heard this 3 times. When I call back to say it hasn’t come, they are unwilling to do anything different to assist or give any sort of reward or compensation for the immense inconvenience that has occurred. It seems like they just want to wait until you just give up so they never have to pay you or give you your reward. This is a terrible company. Wish I wouldn’t have used them.

4 years ago

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Virginia Umphenour Bridgewater, NJ

They refuse to take credit card payments from my Bank of America account. This has been going on for four months. 22 phone calls, 3 chats, 18 attempts. They don't respond no matter how explicit I am. Strange thing, only one of their cards DID accept my Merrill Lynch Bank of America check payment. So they aren't even consistent in their refusa. Horrid. l did read Synchrony is known for problems with handling fradulent activity, actually breaking the law in misrepresentation to card holders. They are known for poor customer service and mistakes in all forms of debits and credits on statements. I've encountered all of this and more.

4 years ago

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ItsJeppuMan Los Angeles, CA

This company is garbage. They closed my accounts (4 including Amazon) because I’m a high risk. I have paid everything on time and never been delinquent. I have had a credit usage of over 60% and they didn’t close it. I’m currently at a credit usage of 12% and now I’m a high risk. Synchrony is not a real credit card company. They are a joke trying to compete with the major ones. I will never open a synchrony account ever again. Oh and on top of that, I lost my nearly $400 in Amazon reward because they closed my account. The customer reps are also garbage. I got hung up on twice and the third lady tried to speak over me. I had to tell her to stop talking over me to which she finally did. Worst company ever. I recommend everyone to stay away from this company and go with one of the major/reputable ones.

4 years ago

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joe lobello Boca Raton, FL

Terrible. Modani furniture and Synchrony accounting issues. Agreed that they double charged me and would remove. Account was $0 out initially and closed. Did not remove correct amount and after at least 10 follow up calls and emails, multiple apologies and customer service Reps saying would be taken care of, still not and now getting harassing emails/calls/texts. Spent countless hours of my life now on phone with their people that just yes and sorry you to death without any resolution. Nightmare trying to resolve. Worst big company experience ever! Don't get me started with their bate and swith Verizon Synchrony card.

4 years ago

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Pamela Rose Burnley Polk City, FL

I honestly never thought I'd be writing this about SYNCHRONY BANK!! THEY RUINED MY CREDIT!!! I've been with them for a number of years I started out with a store card and work my way up with several cards highest card $13,000 limit..I always kept balances low..never took advantage of the high limits and paid on time payments sometimes made 2 3 or 4 payments a month ..always using my cards but keeping balances low..all of a sudden I got an alert from credit bureau letting me know my accounts were closed!!! Then what do you think happened?? My credit bottomed out..they made me look unworthy like I did something wrong..like I don't pay or deserve a good credit score. I respect my cards..I always stay below good usage . This is wrong synchrony bank..sooo wrong..please people if you value your credit please do not deal with this bank..they do not care about how well you pay on your account or what happens to you when they just close your accounts out of the blue..my credit is ruined..I can't buy a new home .car or anything . Credit wise I'm RUINED by this bank .

4 years ago

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Percy Martinez Queens, NY

I applied for a credit card from Sweetwater (DJ/musician store) last year May with a $2k credit limit, and Synchrony is the bank in charge. I used this card only 3 times, not more than $500 in total for all purchases. I haven’t used the card since the middle of last year. Around the ending of last year I noticed on my e-statement showed me a credit limit of $300. When I called, the rep stated they sent me a letter as to why it was lowered and they couldn’t “give sensitive information over the phone”. When I threatened to close my acct, he then stated “let me check my archives”. He “found the letter” and read it to me!!!!! Apparently they lowered my credit limit due to 4 reasons: risk of lowered credit score, lack of real estate property, and 2 other BS excuses. So in lamens term: they felt I wasn’t worthy enough for a 2k credit limit and lowered it. Ive never heard of a bank decreasing credit limit because “they made a bad decision on you”. Closing a credit can negatively effect your score. I won’t be using this card anymore. Worst bank ever.

4 years ago Edited February 1, 2022

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Kurt Smutzer Noblesville, IN

The only word i can use to describe Sychrony is disgusting. I had financed some furniture through Synchrony which when this was done, the monthly payments were to be 59.00mo. I paid the 1st payment of that along with a $29.00 late fee that they attached the day the bill is due. The next payment, now min due was 187.00 with a 39.00 late fee. I tried to make next payment early and was told min payment again is 187.00..I called customer service to discuss all this and as I spoke with one female she had to put me on hold to ask her supervisor what my payments were because she apparently had no idea. After being on hold for 10 mins I got disconnected, so I had to call back which took about 20 mins to get someone on line. This time I was informed that Yes, late fees get added on day bill is due. She also said that as long as bill is paid the late fees do not add on for 48 hours. Not true, they still add them. She also informed me that the late fees will change to what they want to charge you. The first girl I spoke with, when I asked what my monthly bill will be said it will be 187.00, when I asked the second person that I spoke with what the number is, at first she said it will go to what is should be (the 59.00mo) then proceeded to put me on hold to double check with a supervisor, and came back and informed me that the payments are now a percentage of balance due so now my next payment was 167.00.. This has to be the shadiest practice I have ever seen. None of the employees can actually tell you what your payments are without having to check with a supervisor. I was lied to about what the monthly payments will be and they will absolutely rip you off by adding what ever late fee they want even on the day is due. I would not recommend anyone to finance through them. Seek financing elsewhere.

4 years ago

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Patricia Mays Landing, NJ

My account was on a payment plan. I paid $1700 in full to close the account earlier than agreed. However, The next 4 months they continued to take monthly payment out of my bank account. I have been working on this issue for the last four months and have been told anything such as a check reimbursement will come to me in 7 to 10 days and then I was told it might be 4 to 6 weeks and then they couldn’t find any information. I am beyond frustrated. Their employees are very polite and professional and I feel bad for them. They have to put up with the frustration of customers being promise something and not being satisfied.

4 years ago

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Sua Torres Denver, CO

I wouldn’t give it a star if I could. This is the 2nd month and I haven’t received my check synchrony owes me since December. I called every 15 days because they Kees telling me “oh we are going to get the request so you get your check and it takes 7 to 10 business days and still nothing. I called the BBB, synchrony bank headquarters, synchrony fraud department and they all say the same thing. They said the calles are recorded but then when you ask for the calls so they can listen to them and know I’m not making anything up they say they can’t get them. I asked to speak to the manager or to get my refund through my bank they said they can’t help. These company is the worst at helping the the irony they have by saying “we appreciate your business” well yeah they do they are thieves. I didn’t want to waste my time getting a lawyer but I’m going to have to do this. Never do I want to work with this company again. they don’t care about their customers.

4 years ago

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Donna DiCesare North Tonawanda, NY

I am upset with this bank. I had credit cards with them and they closed them all. The reason was bad credit risk. Every time I used my card and the bill came in it was paid in full. I never left a balance. I opened an account with them and after I got the card in the mail they closed it. Their customer service said even though I paid off every time I used it the credit bureaus reported I was a risk. I never heard of such bull. I will never shop at the stores that they issued the credit card again. I did send them a dispute letter but I’m sure I won’t even get a response. It even caused my score to drop.

4 years ago

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Mike Southaven, MS

If I could give negative stars I would!!! I have paid every payment on or before the due date. The last payment I made was put toward the wrong account. Was told it would be up to 30 days to get corrected and that it may go on my credit report as a missed payment until they can review and get it corrected. I had to pay the payment again just to keep their mistake off my credit score. It was their mistake, their delay in review, their failure to put my funds to the correct account, and their missed opportunity to take responsibility for their actions and get this corrected quickly so it didn't affect me (THEIR CUSTOMER!!). I paid on time and make the efforts to help get this resolved. No help at all from them!! Terrible terrible terrible bank!!!! Beware!!!! I will never do business with this sorry excuse for a bank again and have been telling my story to everyone I have passed today and will continue to do so.

4 years ago

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That Guy Levi Sterling, MA

I had a Verizon Visa and JCPenny card yhrogh Synchrony Bank. I stopped using the JCPenny card long ago because literally every time I made a payment, it would not go through, and I would have to physically show up at a JCPenny location to fix it. Then just yesterday, I recieveved notification that my Verizon Visa account was closed. I had similar payment issues as I had before with the other card...I had enough funds in my account, but they kept saying that I didn't, and I recieved "returned check" fees. I spoke with customer service. They reversed the fees, and told me that I was "all set" and 'not to worry.' That was about a week before my account was closed. Upon calling in again, and waiting 30 minutes on hold, they told me that because I had 2 insufficient fund issues on my account, that they automatically closed it. AND they would not allow me to reopen it!! The customer service reps sound nice, but they are no more useful than anything I could do myself on their janky apps. And overall, they clearly dont care at all about their customers, no matter how long or good their history is. I have over an 800 credit score, with zero late payments in over 5 years with any of my credit cards. Bottom line: ANY CARD OR BUSINESS WITH SYNCHRONY BANK SHOULD BE AVOIDED.

4 years ago

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Alan Moberly Abingdon, IL

I have the PayPal MasterCard. They offer 2% cash back which you can transfer to your PayPal account. It ran fairly well until recently. I had fraudulent charges on my card. I called them, and they canceled my card and sent a new one. When I tried to claim my $102.32 in cashback awards. When I tried to claim it online, it said it was unable to do so at this time. I looked for the award the next day, and it was gone. I called Customer Service the next day. They said it will be on the next month’s statement. (It wasn’t.) i called again, and they said it would be on the NEXT month’s statement. Also, I made a $35 purchase online. Both my PayPal account AND my PayPal MasterCard account were charged the $35. I asked the vendor if she was double-paid. She was not. I called Synchrony. They said they would research and could take up to 90 days to resolve the dispute. I have spent enough time on the phone with Synchrony! Once all my charges have appeared, and I have apid off my balance, and claimed any cashback awards, I will close the account. I don’t want Synchrony Bank in my life anymore!

4 years ago

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eddy gomez

Made a large purchase through Brandsmart almost a year later appliances haven't arrived paid 1-3 days late on the synchrony account. my minimum monthly payments are 10X minimum payment. Synchrony would not waive a two day late payment. Customer service wait is long, the bank will not provide you a forum to dispute and wanted me to write a letter to a po box. When i asked to be transferred to an account manager a Shannon hung up on me. Pretty bad experience I will never use this bank and hope to close this account in a week. Customer service is horrible you are nothing but a number to them. Their online payment system is a maze, don't use them !

4 years ago

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Patricia Christmas Channelview, TX

Never try to improve your d/I ratio by paying off Syncrony accounts first, regardless of balance or interest rate. If you do pay one off completely, within the month they will cancel your credit card, usually citing your D/I ratio as the reason. If you pay off a significant portion of one of their accounts they will reduce your available credit by that amount, citing the same reason. I’ve moved all of my Sync managed accounts to minimum payments and am focusing on the ones that will actually do my credit score some good. Then I’ll pay off Sync and close the accounts myself. Once I do, never again!

4 years ago

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Jo B The Villages, FL

The only positive experience with financing through this bank was the rate. Everything else was horrible. They are still living in the dark ages with no online access, no online payments, no app, no email.. I asked for a payoff statement and it took them 5 days to fax it to me. Who faxes things nowadays. The payoff was done via wire transfer and it went through another bank on Thursday and they did not clear it until the following Wednesday. When I asked them for a confirmation number for the pay off they said they don't do that they will mail a letter.. They give you no grace. On your payments however they owe me a check now and it will take 30 days for me to get it. Horrible. I would not do business with them again even if they offered a good rate. I would pay higher rate for better service.

4 years ago

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T EDGE Mansfield, TX

This is the WORST credit card I have ever had. I called for payoff, paid the stated amount plus 20 dollars because they hold every payment for a m I nimum of 2 weeks. Which they did hold mine for over a month, resulting in a 7 CENT balance. One YEAR later I get a bill for over $100 and a monthly late payment on my credit teport for a YEAR!!!!!!! Over 7 cents they never said a word about. I HATE these people such not a soul I know will use them. If yiu want to screw up your awesome credit use synchronicity. Every mattress store, vet and dentist around uses them. DONT! Unless you just like bending over and.....

4 years ago

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StandingCount Woonsocket, RI

I wanted to enter the New Years without any debt. So I payed of a $1200.00 balance accrued through Amazon. Late that day I realized that Synchrony had a taken out a total of $2400.00 overdrafting my account. Now mistakes happen so I figured that I would contact them and the matter would be addressed. On Dec. 30th I reached out and informed them of what had transpired, the call center informed me that there was no way of refunding me electronically that it would take approximately 2 weeks to receive a check for the refund. I waited 45 mins to speak to a manager when they disconnected the call. Livid I decided to not call back and unleash on an operator that had nothing to do with anything. Fast forward about a week later. I called synchrony only to find out that no action had been taken to refund my money. I was placed on hold for over an hour to speak to a manager only to hear some bs that my funds had to sit in theirs for 7 days before it could be refunded and that they could not expedite the shipment. now I have to wait 7 plus business days to receive the funds, once deposited another however many days it will take to clear to an overdrafted account over money that I didn’t owe anyone. Synchrony you are an extension of a company Amazon that did over $110 billion in revenue alone this past year. Amazon this company is a terrible reflection you as a whole by the way they treat the customer and seek resolutions. That was the last time I use that account.

4 years ago

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Ryan Hemphill Sterling Heights, MI

Synchrony Bank without notice closed my ABC account on 12/5/21. The account has been active since 2008 with an excellent history. With the recent Pandemic I have not used the card regularly over the last two years; however, was planing to use in the next month. I called on Synchrony Bank on 12/28 when reviewing my credit wise and credit karma accounts, since my available credit decreased. I have three accounts with Synchrony Bank, ABC, Lowes, Discount Tire. All have exceptional history. My Credit score in 795. previously they did the same thing with my Discount Tire account and I reopened the line. This causes me additional inquires and lost history, which both are a detriment to my credit history and score. I received no written or verbal notice of the intention, required action, which is bad business. I asked for the account to be reopened since I was within 30 days of noticing the closure and there was no negative information other than inactivity and I was advised that option is not available. I filed a BBB Complaint and CFPB Complaint and will never use this company in the future for a promotional purchase.

4 years ago

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Alex Johnson Spokane, WA

In all my years of dealing with banking and financial institutions, Synchrony Bank is above all the worst in these categories: 1. They do not have customer service. 2. They hide behind an envelope of low tier account managers, who are definitely untrained and ill-informed. 3. Absolutely last place for being credible and having any moral ethics. 4. The CEO is just one notch above slim and runs a loan shark mentality of an organization. 5. No policy is alike amongst their various departments. 6. The list of complaints is miles long and yet they still operate, destroying consumer credit along their corporate path of destruction.

4 years ago

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Average Customer Charlottesville, VA

Synchrony Bank took my autopayments for several months without notifying me that they were scheduled 1 month behind. I thought I was paying early on the 1st of every month when payment was due at the end. For some reason, they calculated this as a late payment for the previous month and charged me a $40 late fee for each payment, all the while sending me confirmations that my payments were going through correctly. I finally realized these late fees had added up to several hundred dollars without showing up as late fees on my statements; just hidden in fine print as "credits and fees." They never sent me any email warning that my scheduled autopayments were late, just racked up late fees while I thought I was paying early. Inhumane and cruel treatment of their customers. Never again.

4 years ago

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Betsy Lansdale, PA

I had a credit card through synchrony that I had to cancel due to poor dispute process. I canceled a purchase for 197.15 from Target and had the canceled email and was charged anyway after disputing twice. I was told that Target showed them proof of the purchase. I was never sent a letter following the dispute and was never shown the "proof" . I did indeed send them proof of the cancelation? BUT, because Target showed them proof it didn't matter. I was told while in dispute I did not have to pay the account amount for the dispute and they then charged me a late fee; which they did eventually remove. HOrrible process and I lost 197.15 dollars. Never again ..

4 years ago