Capital One 360
Is This Your Business?3.4
4.1
Overall Score
Author: Jenna Vasquez
LAST UPDATED: January 30th, 2022
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The Good
- Services and features
- Great benefits
- Stock trading
Services and Features
Capital One 360 provides an online banking platform that gives constant access for users to their accounts and financial data. Whether users take advantage of the online or mobile banking feature, Capital One 360 customers are essentially just one click away from complete financial management. Despite providing a comprehensive online platform, Capital One also has dedicated Associates who are available to meet and talk when needed. There are three basic accounts offered through the Capital One online banking system. These accounts include: checking, savings, and capital one investing accounts. Each comes with its own unique features and services. All accounts through Capital One 360 are broken down as follows: 360 Checking:- No fees, no minimums
- 40,000+ free ATMs nationwide
- Mobile check deposit
Great Benefits
With 360 Checking, a free MasterCard debit card is provided for any and all purposes. All clients will also receive a checkbook free of charge and have access to mobile deposit. The 360 Checking account can be covered with overdraft protection as well. There is the free savings transfer which is a free option where Capital One will pull funds directly from a current 360 Savings account to pay the overdraft amount (as long as there is enough to cover the amount). There is also the option for Overdraft lines of credit where users pay interest only on the amount borrowed. The 360 checking rates are 0.1998% with 0.20% APY for an account balance of $0-$49,999.99. The interest rate for accounts with $50,000.00-$99,999.99 is 0.7474% with 0.75% APY. Lastly, with accounts over $10,000.00 receive an interest rate of 0.8963% and 0.90% APY. 360 Savings:- Join millions of Savers
- No fees, no minimums
- FDIC-Insured
- Low $6.95 online trades
- No account minimums to open
- Get up to a $600 bonus
Stock Trading
Capital One Investing clients can trade stocks and exchange-traded funds online for a low price. There is no minimum to open an account and users can transfer money from and to Capital One 360 accounts for free. Consumers can also find investments that are right for their financial situation with Capital One 360 research tools, third-party stock ratings and analyst reports. The bonus feature is broken down as follows:
Those that bank with the new Capital One 360 bank will likely find more cash, due to the truly 'free checking' account. No fees, no hidden charges, no minimum amounts due. Download their mobile app for your iPhone or iPad and have the extra convenience of paying with the new Apple Pay option. Checkmate allows a nearly-instate upload of a paper check. Additionally, Capital One 360 Bank has over 3,800 free Allpoint ATMs nationwide.
The Bad
- Mixed reviews
- Security in services
- Online depositing
Mixed Reviews
There have been mixed reviews from customers online. In general customers that belonged to ING were pleased with the service and most of those customer are now pleased with Capital One 360 but there are a few who are not. One noteworthy aspect of the positive reviews by customers online are the reviews about customer service.Security in Services
Securities and services are also a concerns for both prospective and current Capital One 360 users. While accounts are backed by federal insurance, not all Capital One 360 amenities are. It is important for users to know that securities and services are:- Not FDIC Insured
- Not bank guaranteed
- May lose value
- Not a deposit
- Not insured by any Federal Government Agency
Online Depositing
For those who prefer old school depositing over mobile uploads, this account probably wouldn't be the way to go. Although, paper checks can still be snail-mailed to the bank's headquarters for manual deposit, but that would result in a long, long wait time. Other than that, this online bank doesn't really lack for anything.The Bottom Line
- High interest rates on checking and savings accounts
- Bonuses and features associated with investment accounts
- Online and mobile banking available
- Concerns over securities and services
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DofZion1998 Sanford, NC
No overdraft fees! No insufficient funds fees! I love Capital One 360. If you are looking for a bank without the hassle of fees this is the bank for you. I’ve been with them since it was ING and I don’t have many complaints since they became Capital One. I easily transfer money using zelle and they don’t have a monthly cap (or at least I haven’t reached it yet) like with my credit Union. Their app is very user friendly. I can deposit checks online. It’s a great account to have.
My only complaint is that out of the 3 bank accts I have capital one is the only one that doesn’t direct deposit my money early. I bank with a credit union and a traditional bank and if My payday is Monday, with my other two accts I get access to my funds on Saturday. Not capital one. They hold it until Monday morning. Not a true big deal since they aren’t my main bank but still I wish I could get my funds early.
4 years ago
Sharon Blomquist
I want to say that I may have been a bit hasty on my first review. I was quite frustrated. I do, however, believe that Capital One should allow us to contact them by email. I also do not think that anyone should ever ask for a PIN. There are so many identity scams and hackers out there these days, my own phone and computer/internet could have had part in the events that happened. I love the convenience of online banking. Print a check copy, make a remote deposit, pay bills via online checks, transfer money, instant access to account balances via wallet, no service fee, instant locking of lost cards, fast replacement of lost cards, and the list goes on . When the glitches are worked out, there is nothing more convenient. I cannot confirm my issues were due to Capital One 360 security or site problems. I love online banking with 360, and I really hope it was not them asking for my PIN over the phone, even though I initiated the call.
9 years ago
Leonard Leo Potomac, MD
Accessing your account from the computer offers a wider selection of services than accessing by your cell phone app. However, once you start using the phone app, the website will double check your identity each time you try to logon by confirmation with your phone app. While this security is good, it is a nuisance! Capital One has Zelle so you can send/receive funds by your cell number.
5 years ago
